PayByPhone Avaliações 

Following an irritating experience with PayByPhone I am advised that I can speak to a human if the ask the chatbot to speak to staff. I wonder. The next time I have the misfortune to encounter problems at one of the sites they have managed to add to their empire I will give it a try. Of course - they could just put a phone number on their App. and employ a few more people.

Quite possibly the worst parking app out there. Difficult to use, and no clear instruction, had to resort to calling which made the experience even worse. The issue is that how much choice do we have to not use it if you find yourself in the unfortunate position of parking in a place that uses it. Awful, awful experience.

Any one there to stop paybyphone app permanently because it’s very annoying and so expensive for parking, they charge in se24
Area Over £15 per hour that is to expensive, it is not only that area everywhere in London , it is better to replace this to RingGo
I checked this by myself but I didn’t park because it was too expensive
I’m 100% not happy with paybyphone it should go immediately
Assistance required from local council to take action against this please
Thanks

Stationnement dans Saint Germain en Laye.Paiement par mobile avec l'immatriculation de la voiture enregistrée.
Contravention reçue pour ce stationnement!En examinant la facture de Paybyphone pour ce jour...ce n'est pas la bonne immatriculation (876 au lieu de 878,tout le reste étant exact) et ce n'est pas la rue de Saint Germain où était réellement stationnée la voiture.( preuve du stationnement,la contravention ).Il faut donc être très attentif avec ce site.En vérifiant les factures cette erreur a été retrouvée plusieurs fois et, chance,il n'y avait pas eu de contraventions,donc pas de méfiance!

No WiFi in Salcombe car park and no card payment allowed. Paid on app and was charged an extra £2.50 is addition to the £13 to park. Daylight robbery!!

Yet again this system has stopped sending email receipts. There is no way to contact them to report the issue. Scam company.

Shocking experience with the app. Sadly, as a street resident, I have little alternative but to use it.

I'm currently unable to delete cars from my mobile app which I have always used for visitor parking. As a consequence I'm unable to allow visitors or workmen to park outside my own house. I'm told that: 'Vehicle limit reached. Remove unused vehicles to add new ones'. I'd certainly like to do that! But when I go to 'Vehicle Managment' I'm simply directed to 'Fleet Parking' where I'm told to 'Upgrade to a Business Account!!!' Ludicrous. Having done everything suggested (ie logging out, re-installing app) to try to delete old cars, but am simply forced to go through the whole cycle again. I have requested help multiple times via the stupid 'Parker' bot but there has been NO response at all, and I shouldn't have to waste time like this. It is a puzzling that this appalling app is permitted at all. Instead of manipulating customers into upgrading their accounts, there should be a really straightforward way to delete cars no longer required on the system. I have listed the number plates of these cars on Parker, I would like them deleted please!

Parked at South Woodford Underground station. Son loaded the app and paid. As we walked into the station, I asked how much it had cost. He looked and stopped dead in his tracks: £58! Turns out he had accidentally paid for 7 days rather than 7 hours. I thought that it was a lesson in checking things every step on line and just offered to pay him back. Next day, not expecting anything, I rang their helpline. I explained what had happened to a very pleasant, polite lady who listened, put me on hold a couple of times while she checked things out and took advice and then told me that I would have to pay for the whole day (£7) but my son could expect repayment in full of the rest within a couple of days. Can't fault the service and the instant ability to be able to speak to a real person on the phone and not deal with wretched chatbots. Son would have suffered without that refund: very happy.

I had a very frustrating experience using the PayByPhone app at Moxon Street car park in Barnet (EN5).

The first hour of parking is supposed to be free with a code, but the app and website simply did not work. I made multiple attempts to enter my vehicle details and confirm the session, but each time it tried to charge me for VAT and then it reverted back to step one which was the start screen asking for my registration and code again.

I was actively trying to do the right thing and pay, but the system made it impossible.

While I was still attempting to complete the process, a traffic warden was already issuing parking fines to my car and several cars in the same situation. It is incredibly unfair and outrageous especially when people were clearly trying to comply with the rules.

This experience felt like a complete failure of the system. When the payment platform doesn’t work properly, drivers are left exposed to penalties through no fault of their own.

I would strongly urge improvements to the reliability of the app and more reasonable enforcement in situations where technical issues are clearly preventing payment.

Utterly useless. The app didn't work today at Macclesfield station because (having rang my bank) they are not sending the right PSD2 codes which the bank needs to authorise payment (My card is fine). The phone method then fails because it asks for a PIN its not given you in the app, so you have to set up a PIN dialling 0#. But when you type this in, it tells you you've entered the wrong PIN!. Have spent hours chasing to pay this on the phone, to my bank and via webchat (useless) and email - and it seems the service staff are not the slightest bit bothered to fix it or give me a method that works. I asked for the code to try a different card - they don't even know the code of the station so that I can retry with a different card. The possibility that they might find out, or even help me to find out, is a pipe dream. Utterly and competely beyond awful. If they fine me, I am minded to look at a small claim court. The feeling I got was of something so deliberately, maliciously bad it was designed to create the pretext for fines. The worst customer experience for a decade. Shameful.

Payments in app dont work

Parking companies get to send you finest

They all win

Don't use this all

Only giving it a one star as unfortunately Trust Pilot doesn't let you give 0. Paid a ridiculous amount to park this morning only to get to the car park and be told the car park is closed other than for pick up/drop off. And good luck trying to talk to anyone from this BS company. Fobbed off by AI.

Tout allait bien avec Flowbird.
Mais depuis 2026 j'utilise paybyphone.
J'ai jamais reussi à payer avec cette appli à Lyon, car sur la carte la ville est hachuré en violet et un message d'erreur apparaît, lorsque j'appuie sur ma position pour payer.
Aucun service client, sauf un robot limité dans les choix.
Bref application inutile pour moi.
Zero étoiles.

Paid by this app had proof of payment but still got a fine as Euro Car Parks only got my account reference not my registration number. I appealed to POPLA but what a surprise I lost my appeal. They are all in it together.Don’t use PayByPhone app and don’t use Euro Car Parks!!!
PayByPhone say there is nothing that can be done and have tried to say that fraudsters put a qr code on the machine. Not true the app account reference is the one on euro car parks records just didn’t convert it to the correct reg number as it should have PayByPhone know that’s the case but do not want to help at all. My original review still stands. Be very careful if you use the PaybyPhone app.

I have read all the negative comments regarding this company and must be honest had given up all hope of getting any satisfactory solution to the mix up when parking outside Northampton General Hospital last Monday .
After emailing them and laying out the situation I am 100% happy with my experience and will be receiving back the duplicate payment I had to make at the time, so at least one happy customer!!!!

"PayByPhone Servicegebühr
0,57 € 0,11 € 0,68 €", welcher "Service" soll das gewesen sein? Man parkt schliesslich auf einem Acker und muss sich erstmal deren App runterladen. In Sachen Parken wird man ja von so manchem Unternehmen abgezockt, aber die nehmen keine Servicegebühr. Einen direkten Kontakt zum unternehmen gibt es leider nicht, nur einen chatbot. Ein Impressum hat die Seite auch nicht.

Truly disappointed by PayByPhone service. All I need is to link my card so as to pay fairly for parking. But apparently according to them I have created another account with exactly the same details but they can't merge or reset my account, instead they want me to get a new card from the Council, which works everywhere else. How ridiculous is this? Why do we such service providers in UK and dominating car car parks? This is a sad situation.

Accidentally started my parking session too late - it looks like there is no way to start a session once you have left the car park. So paid in full when I returned to the car park. Explained this to the bot chat - it didn’t understand but raised a ticket. Just had a standard response so have now paid twice for the same day. Deleting the app now - use another way to pay if you can.

Poor communication have set up business account but is so difficult to reach any one of the team really disappointed not recommended at all!!!!

Frais cachés, c'est tout simplement du VOL