Tarifs de prolongation aléatoires et hors de prix ... l'application a vraiment besoin d'amélioration : le tarif horaire bouge à chaque instant....et bien sûr vers le " plus cher"...
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Veja o que dizem as avaliações
1-star is too high but sadly no way to give zero stars. Utterly useless application, website and support "bot" that just goes round in circles telling you the same thing. All because I just want to do... Ver mais
None existent customer service and no ability to respond to customer complaints. The only thing this organisation can do is send repeated emails closing complaints even when there has been no effort o... Ver mais
Money grabbers. We parked at Stanmore train station, you get the option to pay for 1 day. We arrived about 3pm so you'd expect to have parking until 3pm the next day... No. They reset 1 day at 4.29am... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to PayByPhone, the innovative leader in cashless parking solutions. With our user-friendly app, website, and telephone service, we're revolutionising the way you park. What We Offer: PayByPhone is all about simplifying your parking experience. Our services allow you to pay for parking with just a few taps on your smartphone or a quick call. Whether you're in a rush for a meeting or enjoying a day out, we've got your parking needs covered. We've designed our platform with you in mind. Easy navigation, quick payment processing, and a seamless interface make parking less of a hassle and more of a breeze. Our Commitment: We're dedicated to providing a reliable and convenient service. Our focus is to ensure your parking experience is as stress-free as possible. Please Note: While we're here to assist with your cashless parking needs, there are a few things we don't handle: - We don't own parking machines or car parks. - We don't set parking prices. - We don't deal with parking enforcement. Use the Real PayByPhone: For safe parking, download our app or visit www.paybyphone.co.uk. Be careful with fake sites – we can't help with problems from them. Thank you for choosing PayByPhone. We're excited to make your parking experience better!
Informações de contato
Bishops Court, 17a The Broadway, AL9 5HZ, HATFIELD, Reino Unido
- www.paybyphone.co.uk
1,2
Muito Ruim
1 mil avaliações
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Über die App geparkt und 30 Euro Buße kassiert
Habe über die App geparkt und konnte dann nicht verlängern ( saß beim Arzt)weil die App wie schon oft gesponnen hat.Resultat 30 Euro Busse! Beschwerde bei Support von paybyphone erfolglos da nie eine Antwort kam! Sehr ärgerlich das man die Kunden im Stich lässt!unglaublich!!!
22 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Hallo,
Es tut mir leid zu erfahren, dass Sie mit der Ausstellung eines Strafzettels konfrontiert wurden.
Können Sie uns eine Kopie des ausgestellten Strafzettels zur Verfügung stellen, damit wir versuchen können, diesen mit den Zahlungen, die Sie auf Ihr Konto geleistet haben, zu vergleichen und Ihnen weitere Informationen zukommen zu lassen.
Bitte beachten Sie, dass Sie auch damit rechnen können, dass Ihnen bestätigte Parksitzungen im Parkverlauf Ihres Kontos angezeigt werden. Sie können diese Informationen nutzen, um diesen Strafzettel direkt bei der ausstellenden Stadt anzufechten.
Mit freundlichen Grüßen,
J'ai une mauvaise expérience ce jours…
J'ai une mauvaise expérience ce jours avec paybyphone, au début, payé pour 5 jours, arrêté au bout de 4 jours, on ne me rembourse pas le 5eme jour.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Bonjour,
Merci pour votre commentaire. Nous sommes désolés que vous ayez eu une mauvaise expérience. N'hésitez pas à nous en dire plus 👉️https://bit.ly/3M8LWp6
Merci
Communication impossible avec paybyphone
le stationnement résidentiel ne peut pas être interrompu à cause de la reconstruction du site : impossible de joindre un quelconque interlocuteur, le chat ne comprend pas la question posée et le n°0174181818 demande un mot de passe qui n'est pas le même que sur l'appli ! Pendant ce temps la le compteur tourne pour rien.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Bonjour,
Merci d’avoir pris le temps de partager votre expérience, et nous sommes vraiment désolés pour les difficultés que vous rencontrez actuellement. Nous comprenons parfaitement votre frustration : ne pas pouvoir interrompre un stationnement résidentiel pendant la reconstruction du site, tout en ne parvenant pas à joindre un interlocuteur, peut être extrêmement frustrant — surtout lorsque le compteur continue de tourner sans que vous puissiez agir.
Le fait que le chat ne comprenne pas votre question et que le numéro 01741 818 818 vous demande un mot de passe différent de celui utilisé dans l’application peut effectivement prêter à confusion, et nous regrettons sincèrement l’expérience négative que cela vous a causée.
Pour que notre équipe puisse vous aider efficacement et que votre demande soit prise en charge par un conseiller humain, nous vous invitons à créer une demande directement via notre portail d’assistance :
👉 https://support.paybyphone.com/hc/en-001/p/chat
Même si le chatbot ne comprend pas immédiatement la question, vous pouvez y ouvrir un ticket, qui sera ensuite traité par un membre de notre équipe de support.
Nous vous remercions encore de nous avoir signalé ces difficultés. Votre retour est précieux et nous aide à améliorer nos services, notamment pendant les périodes de mise à jour technique.
N’hésitez pas à revenir vers nous pour toute autre question — nous sommes là pour vous aider. 💚🚗
If I could give this zero I would
If I could give this zero I would. I live in ealing council and have been using this app for years to get visitors parking permits. there is always something wrong with it. The residents permits are always expiring and then you get no email or text to say that they are so next time you have visitor you have to renew and the renewal process doesn't work . Today I tried to renew on app and it flashed a message so fast I couldn't see it, i then di it again and had to take a photo of the message quickly. it told me to email my council with prof of residence , did that council emailed back and said it had done it but app still would not let me park for my visitor. I dont know why Ealing council continue with them, i can only assume someone at top is getting a bribe to continue as its such a bad service for so many years. I mean a parking app should be simple and user friendly especially since a lot of older people need to use it., its not that complicated to do, but somehow they have made it awful.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Sorry to see you have experienced problems. If access to your permit still unresolved, please feel free to send your details via our private request and we will reach out to you via email.
PayByPhone Team
Service client ne répond JAMAIS
Le service fonctionne correctement,par contre le service client est à 🤮,vous pouvez leur envoyer des mails,ils n’en ont strictement rien à faire,ils ne vous répondront pas,on se demande bien s’ils existent ,vous êtes la pour payer et ne rien leur demander,ils s’en tapent de nous .
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Bonjour,
Toutes nos excuses. Nous aimerions regarder ça de plus près. Veuillez nous contacter si vous avez un moment pour partager des détails supplémentaires 👉️https://bit.ly/3M8LWp6
A très vite,
Terrible signage!
Signage at hospital states pay on exit however when you go to pay it only gives option to pay from the time you go onto app. This has caused a lot of hassle for something as simple as paying a parking ticket..
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Hi Annie, Sorry for the confusion but the advice to pay via app on exit it absolutely correct. You simply enter the number of minutes/hours to cover your duration and the parking operator is interested in the value of your payment being sufficient for that stay (not the time, which cannot be adjusted).
PayByPhone Team
Took 20 hours instead of 2 hours
Took 20 hours instead of 2 hours. Overpaid by £112. No phone lines are manned. Nobody to talk to. Webpages out of date stating manned phone lines. No phone lines are manned. No details or customer promises on when they will contact you such as 24/48 hours and very very very poor experience . They need a customer service dedicated team. Not happy and disputing charges through the bank. Crap from start to finish. Micky mouse company.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Sorry to see you have experienced problems. PayByPhone answers emails and calls 24 hours of every day of the year. Please provide your details via our private request, if you still require help, and we will send an email to you. Otherwise, simply send your details via email: app or web > Help & Support > Help Centre > tell bot "pass to staff" until offered to fill in details.
PayByPhone Team
They make it impossible to contact…
They make it impossible to contact them, you start with the bot, the bot can’t help, the bot gives you a phone number which is a different bot, this bot can’t help nor will it let you speak to a real person, so you go back to the first bot, this time it gives you a number that it says will provide human help. The number it gives is an incorrect number and you get a message saying “this number is not recognised “
It appears that the company actively blocs anyone from contacting it. The bots are not fit for purpose and the telephone numbers are incorrect
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
PayByPhone receives and responds to queries 24 hours a day, every day of the year. Please reply to our private request with your details if you would like for us to initiate email contact.
PayByPhone Team
Useless. Take no responsibility
£75 fine because auto pay didn't pay. Pay By Phone want nothing to do with it and advise to take it up with Saba, who are equally as useless. I can't seem to find anywhere to contest the fine. Going to have to suck it up and pay.
Update
I have been looking out for Pay By Phone e mail since their last comment. No sign of it. Is this a tactic to look reasonable when in fact they have no intention of dealing with the issue?
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Sorry for the delayed response, Danny, and for any incorrect you advice you have received. We absolutely want to know about this so please reply to our private request to send your details.
Update: Please look out for our email and reply, Danny.
Update: We used the email address you provided. If you provided the correct address, have checked your trash folder and still do not see our email, please get in touch via our bot (ask to be passed to staff, agree, send your details).
PayByPhone Team
Was stung by parking charges on 24th…
Was stung by parking charges on 24th February. Parked at a site at 4am to go to work paid for all day parking £10.40 to be told it expired in 30mins so had to pay another £7.40 to extend for the actual full day. Used chat bot which passed me to email and still had no response on getting a refund for the first charge.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Hello Sam, This sounds like you used a station car park, where operators typically charge their 'day' as starting and ending in the small hours, in line with early morning trains home. It sounds like you have paid the correct price for the 'day', having parked so early, and simply need to pay for two days at this time, unfortunately. I am sorry for the delayed email response. We'll get back to you as soon as possible.
PayByPhone Team
30 mins free? That'll be £2 please!
Ealing council have recently introduced "You must now register even if parking free for 30 mins" outside our local shops.
But PayByPhone App only allows you to select 1 hour and charges ~£2 ......... There is no minutes option!
Went through chat bot and emailed them (ref: 1307445) - nearly a week now - no response.
Sounds like PayByPhone have found a loophole to charge ~£2 for something that should be free!
I know people who have paid in fear of getting a ticket even though they're popping into the shop for a couple of minutes.
May be an honest mistake by PayByPhone, but not having an online resolution for this - and the bot not being aware of this scenario - I'm not convinced it's not intentional!
Not responding to emails about it ...... I'll let you make your own mind up!
24 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Hello Kippy, We are sorry for the delayed responses. We aim to always reply and regret times where we are behind. We have seen a glitch and have confirmed the fix to you.
PayByPhone Team
Unreliable app
I use this app regularly. I've learnt that the app often needs clearing of cache on Android phones to work properly. Otherwise you get stuck on the start up screen and doesn't progress. I assume many people fail to know this and to not pay on time because of this poor app. Has been like this on multiple phones over the years and there is very little incentive to fix something that earns the council more money in fines.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Please provide your details via our private request so we can receive screenshots/videos to look into what you see.
PayByPhone Team
Terrible terrible crappy app
Terrible terrible crappy app. Tried to use it in London. What a farce. It took me about 15mins to get it to work. Absolute nightmare. They deserve to lose the business of London boroughs where one is forced to attempt to use it or risk a ticket/clamp. Shockingly bad.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
We are sorry to see your comments, Julia. You can also try mobile website, telephone call or text.
PayByPhone Team
Extremely poor service
Extremely poor service. Tried to use the mobile app to park in an area with good network coverage and the app couldn't connect to the payment service, presumably because the payment service was down.
Recently, PaybyPhone has changed the mobile app and now it doesn't remember the payment page when the bank asks for verification and starts the pay for parking process all over again.
Extremely frustrating!
21 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
We are sorry to read your comments, Richard. If you could provide your details via our private request, we would like to find out more about both things so we can look into them.
Update: We have sent you an email. Please look out for this. Thanks for your assistance.
PayByPhone Team
what an absolute joke of an app
what an absolute joke of an app, you put a new car on the app for parking for when using anpr in a london underground station car park ...why else would i put the car's number plate in so that i can go on the app and pay and waste more time .
No you have to opt in to anpr ffs ended up with two fines because of this and just no joy with the appeal , robbing ****s the lot of them
26 de novembro de 2025
Avaliação não solicitada
Resposta da PayByPhone
Hello Mr Smith, We are sorry to learn you received fines. Motorists typically place number plates on their account so they are stored for selection at any location where they have to add a location number, select a vehicle and choose a duration to park. You'll need to give confirmation for an automated charge and that's why you need to opt in.
PayByPhone Team
Die App ist der letzte Schrott
Die App ist der letzte Schrott. Finde es auch unmöglich, dass der Betrag über Paypal vorab abgebucht wird, wenn man nochmal garnicht weiß, wie lange man effektiv parken wird. Wenn man den Parkvorgang früher stoppt, ist das Geld weg. Auch die halbstündige Zeitabstufung ist blöd. Die sollten sich mal ein Beispiel bei Easypark nehmen, minütliche Zeitbuchung und genaue und effektive Abrechnung nach dem Parkvorgang,
17 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Hallo,
es tut uns leid, dass du Probleme hattest. Unser Team arbeitet intensiv daran, die Leistung zu verbessern und die gemeldeten Probleme zu beheben. Falls du uns weitere Details mitteilen möchtest, wende dich bitte hier an uns, damit wir der Sache nachgehen können: https://support.paybyphone.com/hc/en-001/p/chat
Mit freundlichen Grüßen
Daylight robbery
Daylight robbery, wanted to park for 15 minutes but charges by the hour (Nearly £5) They Charge using emission figures instead of a fixed rate. Unbelievable!
15 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Rates are set by parking operators, which sounds like the council in this case, Terry. PayByPhone charges what we're told to charge and passes the money to the parking operator. This is not a review of PayByPhone.
PayByPhone Team
Absolute ripoff
Absolute ripoff. Convenience charge and SMS charge. Laughable.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Hi Ryan,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel the convenience fee and SMS charge are disappointing — we understand how frustrating additional costs can be, especially when you’re just trying to pay for parking quickly.
To clarify, convenience fees are set by the parking operator, not by PayByPhone. These fees allow us to provide digital payment services in their car parks, and we simply display them transparently in the app.
Regarding SMS charges, these are optional and come from mobile network providers, not PayByPhone. If you’d prefer to avoid them, you can switch to free push notifications directly in the app settings.
We truly appreciate your feedback — it helps us continue improving the experience for all drivers. If you have any further questions or need help adjusting your notification settings, our support team is always here to help:
👉 https://support.paybyphone.com/hc/en-001/p/chat
Kind regards,
à chaque fois qu'on stationne, c'est 50 centimes !
Maintenant, c'est 50 centimes à chaque fois qu'on se gare! Si le stationnement coûte 1,50 €, on paiera 2 € car ils rajoutent 50 centimes systématiquement !
Sachant que l'automobiliste est déjà bien ponctionné, il ne manquait plus que cela !
9 de janeiro de 2026
Avaliação não solicitada
Resposta da PayByPhone
Bonjour,
Merci d’avoir pris le temps de partager votre ressenti. Nous comprenons tout à fait votre frustration face aux 50 centimes ajoutés à chaque stationnement. Pour des tarifs de courte durée, cela peut effectivement paraître significatif, et votre réaction est parfaitement légitime.
Il est important de préciser que ces frais ne sont pas fixés par PayByPhone. Ils sont déterminés par le parking operator / la collectivité locale responsable de la zone de stationnement. PayByPhone ne fait qu’afficher les tarifs appliqués par l’opérateur, de manière transparente dans l’app.
Nous savons que les automobilistes sont déjà soumis à de nombreux coûts, et nous comprenons votre agacement. Votre retour est précieux : il nous permet de continuer à travailler avec les opérateurs afin d’améliorer la clarté des informations et l’expérience utilisateur.
Si vous souhaitez vérifier les tarifs exacts d’une zone ou signaler un problème, notre équipe d’assistance est disponible ici :
👉 https://support.paybyphone.com/hc/en-001/p/chat
Merci encore d’avoir pris le temps de nous écrire — votre avis nous aide à améliorer le service pour tous. 💚🚗
À fuir
Pour 3 h de stationnement à 6 euro de l heure ils m ont facturé 4h.... Ben voyons c était dans Paris je pense que rien ne vaut payer soit même à horodateur
Je des installe cet appli
À fuir
Ai tenté d envoyer un mail mais vu les, autres commentaires ça sert à rien
23 de dezembro de 2025
Avaliação não solicitada
Resposta da PayByPhone
Bonjour Flo,
Merci d’avoir pris le temps de partager votre expérience, et nous sommes vraiment désolés d’apprendre ce qui s’est passé. Nous comprenons parfaitement votre frustration : être facturé pour 4 heures alors que vous aviez prévu 3 heures, surtout à un tarif élevé à Paris, peut être très décevant et donner l’impression que l’application n’est pas fiable.
Veuillez noter que PayByPhone n’ajoute pas automatiquement du temps supplémentaire. La durée facturée correspond toujours à celle qui a été sélectionnée et validée au moment de la transaction. Dans Paris, certains paliers horaires sont définis directement par la municipalité, ce qui peut expliquer qu’un palier supérieur ait été appliqué si la zone ou la durée sélectionnée l’exigeait — nous sommes toutefois sincèrement désolés si cela vous a surpris.
Concernant votre tentative de contact par email, nous regrettons que vous n’ayez pas obtenu de réponse — cela ne reflète pas le niveau de service que nous voulons offrir. Nous vous invitons à contacter directement notre équipe via le lien ci‑dessous, où un conseiller pourra examiner précisément votre transaction :
👉 https://support.paybyphone.com/hc/en-001/p/chat
Nous pourrons ainsi vérifier la zone, la durée réellement enregistrée, et vous orienter si une démarche auprès de la Ville de Paris est nécessaire.
Votre retour est précieux : il nous permet de continuer à améliorer la transparence et l’expérience utilisateur. Nous espérons avoir l’occasion de regagner votre confiance.
💚🚗
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