PayByPhone Avaliações 

Using this app for years for work. App just stopped working last week. Wouldn't let me sign in on numerous tries, then, wanted me to re register. I didn't have my purse with me to register bank card.
I'm a carer, so, caused me to be late for client. Frustrating..
Asking around, 2 other friends had the same problem with the app.

I own an electric vehicle which is free to park. I have used the car park in question numerous times and always book my car in even though it is free of charge. Today the app wasn't working. So guess who has been slapped with a £90 parking fine???? Absolutely ridiculous!!

The app thinks I'm in Canada. Uninstalled it, Reinstalled it. Restarted my phone. No change. Worked OK up until a few weeks ago.

I would give zero if I could only wanted to pay for car parking got scammed 39.95 phoned the bank to sort it out had to wait for money to clear before doing anything absolute joke when I'm trying to stop payment

If there is minus star rating, I would give it to them. I tried to use that app to pay for parking because that was the only way to pay other than cash, which I did not have in hand.
In short, I could not able to log in to my account. My account was suspended. I was repeatedly told to contact customer service. There was NO HUMAN customer service representative available. Chatbot tole me to phone a number which found to be an automated number. It said my phone number was not associated with an account. Their web site told me that I had an account which had been suspended. I was told to contact customer service. Very much disappointing customer service. No wonder why people gave that bad rating. National Trust should consider to use other parking fees colleciting service. I will write to them.

It has become apparent that there is no customer support for the app and and no way of redirecting funds paid for locations entered in error to the correct location leaving the customer with a parking fine even though they have paid for their parking. I have used this app for years and it has worked well for me but this is the first time I have had an issue and the result is diabolical. This app is being used in many locations in London and it should not be as it’s not fit for purpose and it’s costing consumers because the company doesn’t have the proper infrastructure to deal with errors at the very least for such a widely used app. This is disgusting, I cannot believe this app is operating so widely in the uk.

Awful customer service. There is absolutely zero flexibility regarding payments. Just one minute after paying for my parking session, I contacted customer service to request a cancellation. It then took them an entire day to reply, only to tell me that nothing could be done. Completely unacceptable — no option to cancel immediately after payment, no assistance, and no accountability. Very disappointing experience.

had to pay £1.50 for 10 minutes of parking in Salcombe so i could legally keep the car in an active state, so at 6pm when it expired i could then buy another ticket for the evening rate of £3 6pm - 8am (no option to extend the booking in the evening). It should have let me at 5.50pm just enter 4 hours and it give me the all night rate, system is not intelligent, good for ripping of the public though.

The charge for street parking at most of the area is very expansive for any one to offer .
I have paid £9.00 for one hour parking at 84571 SE15 near the Peckham Rye station ?
This is very expensive parking fee in the world ! I called that a Protected Ropery from the authority.
I can't understand what is the legal reasons for this charge ? the company and the council are conducting criminal procedures to strip the hard working people out of their basic income .
I work as property maintenance and I have to pay for the Job via online platform ,then I have to pay for barking and expenses , and that's strip me of 2/3 of my income ? I don't believe we can survive at this way .
Government Are completely careless , and the company like PayByPhone and other are putting the price without any consideration for any thing more than harvesting money from the people .

Rating: ⭐☆☆☆☆ (1 star)

I parked at Arlesey Station at 2pm and tried to pay via the PayByPhone app, it failed. The customer service number also didn’t work. Despite repeated attempts, including my husband trying from home, I couldn’t pay until hours later, when the system wrongly charged me from 7pm.
What should be a simple process turned into a stressful day worrying about fines. Customer service was no help. It took an hour to reach someone, who told me it would still count as “late payment” and that I couldn’t speak to a manager.
This app is unreliable, customer support is poor, and the whole experience was exhausting. I strongly warn others not to rely on this service.

Verlängerung der Parkzeit ging sofort..
Beim stoppen auf einmal Fehlermeldung.
Beschwerdeführer nicht nachvollzierbar.
Habe es dann geschafft.
Warte seit dem 12.08.auf eine konkrete Antwort.
Löscht die App.
Empfehle easyPark.

Payments fail 90% of the time because request takes to long to reach the bank, it is treated as a fraudulent entity

Trying to attend an appointment in Bakewell I went to car park after car park, all run by Paybyphone. After an hour trying to get the app, which I already had and was registered with, to work I was forced to give up and cancel my appointment. How is it in this day and age that a company cannot write an app that works. A five year old with an AI coding app could do better! If the machines had allowed contactless payment as a backup that would have been acceptable but that would obviously be expecting too much! Frankly, Derbyshire Dales are a disgrace for using this abysmal company and I for one will not be going back to Bakewell again or using any car park where Paybyphone manage payments.

As soon as I used the app it went into processing mode and stayed there, I received an email telling me how much I payed and the time allotted, when my time was up I tried to add more money but the app was still processing, and unable to be used, the phone number I rang asked for a p.I.n number which I knew nothing about, it would have been easier just to use cash.

The voice used by paybyphone is not easy to understand, by typing a m instead of n , now having to stop a £50 fine, will always use coins from now on,
South shields your a disgrace to honest working family.

Adding extra parking to your session is not easy or straightforward and you run the risk of running over your time because the app doesn't work as expected. I found myself having to race back to the car park to add another session because I couldn't add it remotely on my phone.
On arrival at the car park this app requires you to manually put the number of the car park in instead of giving you a list to choose from as it doesn't seem to know your location. This can be difficult for people with limited mobility who are not able to park near to the pay centre, as you have to walk to the nearest pay centre to find out the number of the car park. Other apps don't require this.
Given the choice I would always avoid a car park that deals with this company. We never have any trouble with RingGo so there's no excuse for this company to have such a bad app.

Shocking experience every time trying to use this. Chagford, Modbury, Totnes etc etc....nearly get to the end but keep getting "payment failed" message. App now uninstalled.

The machines at Bowers Lane car park in Nantwich weren't working, neither was the phone number displayed so I downloaded the Paybyphone App from the Google Store. Had a few attempts to do this, but strange stuff kept popping up, including household income request. Not happy with it so removed the App. Checking my bank statement today, discovered a payment of £39.99 I knew nothing about. Checked with my bank and realised it was from the time I was trying to used this app.

Works sporadically. Just signed in and won't accept 808615 Uxbridge carpark code, great thanks alot!