Pay Smart Carpets Avaliações 2.249

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The fitters contacted to me let me know when they was on the way also they asked me how I wanted laminate laid down and they was very professional and there work is outstanding. They didn’t rush the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently had my living room and dining room carpets fitted, and I couldn’t be happier with the experience. The service was excellent from start to finish, and the customer service was fabulous.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great customer service. Brilliant quality carpets. The fitters were very polite turned up on time, brilliant work carpet looks amazing! Thankyou guys! Would highly recommend

Avaliado com 5 de um total de 5 estrelas

Everything has been really straightforward and easy from beginning to end. I waited approximately 3 weeks from measuring to fitting but that was due to my work schedule and being unable to take time o... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Pisos

Escrito pela empresa

We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing company

Brilliant service from start to finish . Had hall and bedroom done . Can’t fault either ! Good quality carpets and great customer service and fitters .

20 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service . Friendly fitters and suppliers

Great service .. lovely fitters had them a few times .. thankyou

23 de março de 2026
Avaliação não solicitada
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Resposta de Pay Smart Carpets

Thank you so much for your 5-star review, Karis! We really appreciate your kind words. We're delighted to hear you were happy with the service and that our fitters made such a positive impression again. We look forward to helping you again in the future!

Avaliado com 5 de um total de 5 estrelas

They called before coming,Very…

They called before coming,Very professional and polite, they came on time and the carpet was fitted very fast.

17 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you for your fantastic 5-star review, Chiga! We’re delighted to hear our team kept you informed, arrived on time, and provided a professional, polite, and efficient fitting service. We really appreciate your feedback and your support!

Avaliado com 5 de um total de 5 estrelas

Excellent service quick and easy…

Excellent service quick and easy appointments fitting times suited around me and the kids guys fitting were great only complaint I would have is they left 4 large bags of cut off on my drive it would have been great for them to take away any rubbish accumulated

18 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you for your 5-star review, Helen! We’re delighted to hear you found the service quick, easy, and convenient around your family schedule, and that our fitting team did a great job. We also appreciate your feedback regarding the leftover offcuts on the drive, we’ll make sure this is shared with the team so we can improve our service going forward.

Avaliado com 1 de um total de 5 estrelas

My partner had the combo stairs carpet and landing done and a sofa from pay smart. Please do not use them worse experience we have ever been through.…

My partner had the combo stairs carpet and laminated and the landing done on the 13th march at first sight we where very impressed until we noticed the mistakes badly cut laminate and they tried to hide the faults by putting beading round which was the wrong colour beading I must add, we contact the company to get the faults rectified they where so appoligective but 5 weeks on and where still waiting for them to come out, left my partner so upset and annoyed, but thats not where it end's, we also had a sofa from the same company there was 22 faults to the sofa filling coming out of the cushions material stained under the cushions, sofa didnt mach up bent frame work stitching coming apart, feet facing the wrong way, metal poking out of the back of the sofa, and the list goes on, so we once again contacted the company so appoligective again promised us a replacement sofa, three weeks later it arrived we where told it was going to be a straight forward swap from the pay smart company, and that the sofa would be double checked before it was delivered the manifacture promised, what a shock when it turned up, it wasnt even out of the packaging before we noticed the very badly workmanship yet again this time there was even more faults. Has left my partner so disappointed and very upset no appoligy can even make up for the whole experience, we.took so many photos of proof of faults from the flooring to the sofas it took up three pages of my phone, would highly recommend no one uses this company yes the company have been brilliant with the appoligies but at this point they are empty words. Ive had to sit and watch my partner in tears because of this experiance, and even now sunday morning we have been let down yet again by the flooring persone coming out at half past to fix the faults and he hasnt even turned up. Absoultly disgusting customer service we will never use this company ever again and if I had the choice they could come and remove all of.the laminate flooring and we would go to a more reputable company, so angry and annoyed doesn't even explaine what this experience has left us with...........

13 de março de 2026
Avaliação não solicitada
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Resposta de Pay Smart Carpets

Hi Richard, I am so sorry to read this is your experience. We take feedback like this seriously and would really like the chance to resolve this personally, please reach out to us on 03300 412999 or customerservices@paysmartcarpets.com so we can make things right.

Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish…

Great experience from start to finish so happy with my carpet love it so much

17 de abril de 2026
Avaliação não solicitada
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Resposta de Pay Smart Carpets

Thank you so much for your 5-star review, Amanda! We’re delighted to hear you had a great experience from start to finish and that you love your new carpet. Enjoy it, and thank you for choosing us!

Avaliado com 5 de um total de 5 estrelas

Hassle free and quick response

Hassle free and quick response. Use this company many of times, always been happy with the service and quality of the carpets. A will continue to use them in the future

17 de abril de 2026
Avaliação não solicitada
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Resposta de Pay Smart Carpets

Thank you for your fantastic 5-star review, Amanda! We really appreciate your continued loyalty and are delighted to hear you’ve always been happy with our service and carpet quality. We look forward to helping you again in the future!

Avaliado com 5 de um total de 5 estrelas

Professional and carpet is excellent…

Professional and carpet is excellent and the fitters are very polite no problems

17 de abril de 2026
Avaliação não solicitada
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Resposta de Pay Smart Carpets

Thank you so much for your 5-star review, Kerry! We're delighted to hear you found our service professional, loved the quality of your carpet, and had a great experience with our team. We really appreciate your feedback and your support.

Avaliado com 5 de um total de 5 estrelas

Our amazing fitter and his apprentice…

Our amazing fitter and his apprentice did an amazing job and where extremely fast at fitting our laminate flooring 👍👍👍

3 de abril de 2026
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Resposta de Pay Smart Carpets

Thank you so much for your 5-star review, Jim! We’re delighted to hear our fitter and apprentice did such an amazing job and completed your laminate flooring so quickly. We’ll be sure to pass on your kind feedback to the team. Enjoy your new floor!

Avaliado com 5 de um total de 5 estrelas

It was great from start to finish

It was great from start to finish

16 de abril de 2026
Avaliação não solicitada
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Resposta de Pay Smart Carpets

Thank you for your 5-star review, Julie! We're delighted to hear everything was great from start to finish. We really appreciate your support and hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Fitter made really good job of the…

Fitter made really good job of the flooring good quality flooring plus beading

16 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you for your fantastic 5-star review, Barry! We’re delighted to hear you’re pleased with the quality of the flooring and beading, and that the fitter did such a great job. We really appreciate your feedback and your support.

Avaliado com 5 de um total de 5 estrelas

The fitters contacted to me let me know…

The fitters contacted to me let me know when they was on the way also they asked me how I wanted laminate laid down and they was very professional and there work is outstanding. They didn’t rush the job and they took their time to make sure it was to the highest quality.

I would definitely recommend and going forward the only company I will use is Pay Smart Carpets.

16 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you so much for your fantastic 5-star review, Daniel! We’re delighted to hear our fitters kept you informed, worked professionally, and took the time to ensure everything was completed to the highest standard. Your recommendation means a lot to us. Enjoy your new flooring!

Avaliado com 5 de um total de 5 estrelas

The gentleman that did my floor in the…

The gentleman that did my floor in the living room did it so quickly and so neat my living room has been transformed I’m so pleased with it.

Thank you Chris T. 😊

16 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you so much for your wonderful 5-star review, Yazmin! We’re delighted to hear how pleased you are with your new living room floor. We really appreciate your feedback and support.

Avaliado com 5 de um total de 5 estrelas

Very pleased with the carpet and…

Very pleased with the carpet and professionalism

16 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you for your 5-star review, Julie. We're delighted to hear you're very pleased with your carpet and the professionalism of our team. We really appreciate your support and hope you enjoy your new carpet for many years to come.

Avaliado com 5 de um total de 5 estrelas

Amazing company, fantastic quality

Amazing company, i had combination staircase done, its it look beautiful, luke and the young lad did and outstanding job, very friendly and professional and left it clean. I couldn't be happier with the finished product.
Highly recommend this company.

16 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you so much for your fantastic 5-star review, Jenny! We’re delighted to hear how happy you are with your new combination staircase and the finished result. We’ll be sure to pass your kind words on to Luke and the team, they’ll really appreciate it. Thank you for recommending us!

Avaliado com 5 de um total de 5 estrelas

Fabulous company!

I recently had my living room and dining room carpets fitted, and I couldn’t be happier with the experience. The service was excellent from start to finish, and the customer service was fabulous. There was a huge range of carpets to choose from, making it easy to find exactly what I wanted.

The quality of the carpet itself is brilliant — it looks and feels amazing in my home. I also really love the flexible payment plans, which made the whole process even easier.

Overall, I highly recommend this company. Fantastic service, great products, and a team that really cares about their customers!

16 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you so much for your wonderful 5-star review, Vanessa! We’re delighted to hear you’re so happy with your new living room and dining room carpets. It’s great to know our team, product range, and flexible payment options made the experience a positive one. We truly appreciate your recommendation and your kind words!

Avaliado com 5 de um total de 5 estrelas

I would definitely recommend paysmart…

I would definitely recommend paysmart carpets it helps pay and pay up for your carpets or flooring and the fitters were fast and done a really good job this time

16 de abril de 2026
Avaliação não solicitada
logotipo da Pay Smart Carpets

Resposta de Pay Smart Carpets

Thank you for your fantastic 5-star review, Tracy! We're so pleased to hear Pay Smart made paying for your new carpet easier, and that our fitters did a fast and excellent job. We really appreciate your recommendation and support!

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