I had some issues with PayPal while trying to order my dwarf 3 smart telescope and ended up having to call PicStop who sorted out the problem really quickly for me They are very helpful. Their prices... Ver mais
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Veja o que dizem as avaliações
They delivered promptly and on time. When I noticed a couple of dints, which ultimately were identified as manufacturer issues, Gary sorted everything out with no fuss and quickly. They did everythi... Ver mais
I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was... Ver mais
A empresa respondeu
Just reviewing my accounts and came across PicStop account. They do not have "Delete account" button like some companies, but still after emailing them yesterday they acted very swiftly and today my a... Ver mais
Detalhes da empresa
- Loja de telescópios
- Loja de binóculos
- Loja de acessórios para Celulares
- Loja de Acessórios de Informática
- Loja de Eletrônicos
- Loja de artigos para fotografia
Escrito pela empresa
Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.
Informações de contato
Court Row Chambers, Court Row,, IM8 1JS, Ramsey,, Ilha de Man
- www.picstop.co.uk
4,9
Excelente
832 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Returning the item
I would strongly advise caution when buying from PicStop.co.uk I recently purchased a telescope, only to discover after using it twice that it was a 15-year-old model with no internet connection to update the handset. I emailed to ask about returning it, and the response I received was honestly shocking. I was told they “don’t do returns on a trial basis lol.” Yes, that was the actual wording.
How exactly are customers supposed to know whether they like or even can use a product until they’ve tried it? This dismissive attitude towards genuine customer concerns is completely unacceptable. I feel misled into buying an outdated product and then laughed off when trying to resolve the situation.
I will be raising this matter with the trades union and would urge anyone thinking of ordering from PicStop to reconsider. The lack of proper returns policy, coupled with the unprofessional response, speaks volumes about how they treat their customers.
25 de agosto de 2025
Avaliação não solicitada
Resposta da PicStop
Hello Frank Husky / Darren Delves
The telescope you purchased was based on a design originally developed in the 1970's, something you can easily determine with a quick search, many telescope designs haven't changed for years.
The model you bought doesn't have a direct internet connection (we don't state that it does), the handset needs to be updated via a computer, as stated in the user manual.
You were not mislead into buying an outdated product, this is a current and popular 'Celestron' model, still listed on the brand's website.
All the specifications and product details available to us from Celestron were listed on the web page you ordered from, along with links to multiple user reviews.
After having the product for a couple of weeks, letting us know that you had assembled and 'used' it multiple times, here's exactly what we stated:
"I am sure you can appreciate that we don't offer products on a trial or test basis to see if they are suitable."
You did not report any faults with the telescope.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop, as detailed in our terms, which you agreed to when making the purchase. Unfortunately, this does not extend to using the product for a while to see if you like it, had it 'not' been unboxed, set-up and used for a while it would have been eligible for return for a full refund.
Thank you.
Good price and quick delivery.
24 de julho de 2025
Excellent service
Easy to order. I received the memory card very shortly after ordering it exactly as advertised.
The product was in excellent condition and the price was amongst the best in the market. I would definitely return to your company for future orders.
Jenny
28 de julho de 2025
Prompt efficient service
4 de agosto de 2025
Memory card at a reasonable price
The memory card was exactly as described and at a reasonable price
4 de agosto de 2025
Great service
Great service,arrived on time and well packaged, will buy from them again,many thanks .
28 de julho de 2025
Excellent service.
Fantastic service from start finish, very honest & knowledgeable with advice! Always 1st port of call for anything to do with telescopes. Decent prices & rapid delivery.
4 de agosto de 2025
Avaliação não solicitada
Good products at good prices
Good products at good prices. What is there not to like?
22 de julho de 2025
What a pleasure to do business…
What a pleasure to do business with...Ordered, and delivered a couple of days later...perfect.
24 de julho de 2025
Great service and fantastic website
Great service and fantastic website. Prices were very good compared to others
23 de julho de 2025
Always 5 star
Always 5 star. Good prices and fast delivery. Great value for money for me.
23 de julho de 2025
Sandisk Max Endurance 128Gb
A top quality sd card is vital to the smooth running of any dashcam. The Sandisk Max Endurance is perfect for this task. I haven't yet found a better sd card.
30 de junho de 2025
No problems items arrived as ordered…
No problems items arrived as ordered and on time.
27 de junho de 2025
Fast delivery
Fast delivery, great price on all memory cards & they work as they should
23 de junho de 2025
Great update info on my delivery
Great update info on my delivery
very helpful on the phone
30 de junho de 2025
Excellent Binoculars, Excellent service.
Excellent Binoculars!
Great price and the usual painless Picstop transaction with excellent delivery service.
Very happy customer!
27 de junho de 2025
Returned customer
I used to shop at Picstop more frequently in past, but since postage cost was added to purchases I refrained to buy anything..there was no postage cost so I decided to make my recent purchase...good communication for delivery..thanks a lot!
26 de junho de 2025
Resposta da PicStop
Good to have you back!
For at least the last 20 years we have offered Free delivery on everything, however, for a short period in 2022 we trialled a small postage charge (£1.99) on memory products. We eventually reversed this change within a few months and added that value back into the overall cost of the product - and a 'Free Delivery' inclusive price was available on all products again.
Great Service
Easy to use ordering.
Great customer service confirming compatibility of item ordered.
Safe receipt, on time.
24 de junho de 2025
Great communication
Great communication. Prompt delivery. Very happy with my product. Working well. 👍
23 de junho de 2025
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