Required storage in a emergency due to house move chain not completing. Within 20 mins I had secured storage through Pinkstorage with no hassle. All done on line & 1 phone call. Storage was plenty big... Ver mais
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Veja o que dizem as avaliações
This is probably the best storage facility in West Midlands. Did not expect a kind gesture of bottled water and goodies waiting for us in the container as you open door. The storage container was clea... Ver mais
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Tried to update payment card details after receiving an email saying it had failed. Updated and paid on new card within 15 mins and somehow still recieved a late payment fee that is more than the... Ver mais
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I’ve just signed up with Pinkstorage so haven’t even tried to access the site or unit yet. However I received a quick response to my email & I also spoke to somebody; this confirmed to me they SHOULD... Ver mais
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Detalhes da empresa
Sobre Pinkstorage
Escrito pela empresa
Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.
With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.
With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.
Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.
If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.
You can also call us and one of our helpful staff will assist you with any queries you may have.
Informações de contato
4,6
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really quick and easy to set up
Really quick and easy to set up, and I was able to access my unit straight away, which was great. The unit size was perfect for what I needed. My only concern is the security – the main gate is often left open, so it doesn’t always feel as secure as it should.
19 de maio de 2026
Resposta da Pinkstorage
Thank you for your review.
We're delighted to hear that you found the sign-up process quick and easy and that you were able to access your unit straight away. It's also great to know that the unit size was perfect for your needs.
We appreciate your feedback regarding the main gate and take security very seriously. We will pass your comments on to the relevant team to review.
Thanks,
Pink Storage
Excellent customer service
Excellent customer service, and very reliable,and the size of the store is very good and security system very impressive.
25 de maio de 2026
Resposta da Pinkstorage
Thank you for your review.
We're delighted to hear that you received excellent customer service and found our storage reliable. It's also great to know that you were happy with the size of the unit and impressed with the security measures in place.
Thanks,
Pink Storage
Resposta da Pinkstorage
Thank you for your review.
We're pleased to hear that you found our communication good and our storage great value for money. We appreciate your feedback and thank you for choosing Pink Storage.
Thanks,
Pink Storage
Pricing and unable to speak to anyone
Have tried to ring, text, WhatsApp, log through the portal and message on Facebook. Impossible to get in contact.
Trying to cancel before even accessing the unit due to other many reviews regarding pricing hiking up and would rather not move all of my contents into this only to then need to move back out once they start increasing the pricing the way other customers have said. I need to know what will be paying going forward and not be hit with a bill that is out of my price range.
Can someone please get in contact to cancel my unit and refund me. I can not upload an image of the unit clean and empty as I have not even accessed the site and tried to contact/cancel within an hour or 2 of putting the deposit down.
Thanks
Becca
30 de maio de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Hi Becca,
Thank you for your email.
I can see that your messages were sent at around 1am on Saturday morning when our office was closed and no staff were available to respond. As soon as your request was seen, the unit was cancelled and a refund was processed for you.
In regard to pricing, we offer a discounted introductory rate for the first 8 weeks, after which the unit moves to the standard storage rate. This information is provided during the sign-up process. Even after the promotional period ends, our rates remain highly competitive and are typically well below those offered by many other storage providers in the area.
We're sorry to hear that you decided not to proceed with the storage, but we can confirm that your cancellation and refund have been dealt with.
Kind regards,
After a mix in container number
After a mix in container number, they contacted me and sorted a new container out
23 de maio de 2026
Resposta da Pinkstorage
Thank you for your review.
We're pleased to hear that the issue was resolved quickly and that our team was able to arrange a new container for you. We appreciate your understanding and are glad we could get everything sorted.
Thanks,
Pink Storage
Fast customer service
Fast customer service, clean and tidy storage container, I'm very satisfied.
15 de maio de 2026
Resposta da Pinkstorage
Thank you for your review.
We're delighted to hear that you received fast customer service and found your storage container clean and tidy. It's great to know that you're very satisfied with your experience.
Thanks,
Pink Storage
Resposta da Pinkstorage
Hi,
Thank you for your fantastic 5-star review!
We're delighted to hear that you've had an excellent experience with us and that you found our service faultless. Feedback like this means a lot to the team and helps us continue providing the best possible service to our customers.
Thank you for choosing Pink Storage, and we look forward to continuing to support your storage needs.
Kind regards,
Absolutely 💯 fab easy as 123 and so…
Absolutely 💯 fab easy as 123 and so professional units are dry clean and excess able love how you drive up to the gates vehicle recognition your name comes up to welcome you unit no and gates automatically open loved it and thank you for my little gift 💯 recommend your company
21 de maio de 2026
Resposta da Pinkstorage
Wow – what an amazing review!
We're thrilled to hear how much you enjoyed your experience with Pink Storage. It's great to know the ANPR access system made things easy for you and that the welcome message and automatic gate entry helped make your visits that little bit smoother.
We're also pleased you liked the welcome gift – it's the small touches that we hope make a difference.
Thank you for your recommendation and for taking the time to share your experience. We really appreciate your support and look forward to continuing to provide you with a great storage experience.
The Pink Storage Team
I have had so many problems from…
I have had so many problems from signing up to accessing the unit, 3 times charging me the wrong amount and today having an email upping the costs by more than 40% and then a £20 late fee being taken straight from my account. I previously deleted a 1 star review as they refused to correspond and this unfortunately is the only way you can get their attention!
I will be moving out of the unit like so many others have done due to the rising costs!
Edit following response.
The issues were resolved AFTER the post, not before as you mention. I have received NO comments regarding pricing as you have mentioned either. Please be truthful in your responses.
28 de maio de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Hi,
We're sorry to read this review, particularly as the issues raised have already been discussed and resolved.
The payment in question failed due to an "insufficient funds" decline code returned by your bank. As a result, a late fee was automatically applied in line with our terms. Once the payment was successfully processed, the late fee was credited back to your account and the matter was resolved.
We have also responded to your queries regarding pricing. Like many storage providers, we periodically review rates, and customers are notified in advance of any changes.
We always aim to respond to customer enquiries and resolve issues fairly. We are disappointed that this review does not reflect the outcome that was reached.
We wish you all the best with your future storage arrangements.
Thanks.
Resposta da Pinkstorage
Thank you for the great review!
We're delighted to hear that you found the process fast and straightforward, and that our team provided excellent customer service along the way. Making storage simple and hassle-free is exactly what we aim for.
We appreciate you choosing Pink Storage and hope we continue to exceed your expectations.
Best wishes,
The Pink Storage Team
Resposta da Pinkstorage
Thank you for your review!
We're really pleased to hear that you found the sign-up process easy and that your container was clean and tidy on arrival. We take great pride in preparing our units to a high standard, so it's fantastic to know that made a positive first impression.
Thanks for choosing Pink Storage, and we hope your storage experience continues to be a great one.
The Pink Storage Team
So easy & clean!
13 de maio de 2026
Resposta da Pinkstorage
Short and sweet – just how we like it!
We're delighted to hear you found everything easy to use and that the unit met your expectations for cleanliness. Providing a simple, convenient storage experience is what we're all about.
Thanks for taking the time to leave us a review and for choosing Pink Storage.
The Pink Storage Team
Resposta da Pinkstorage
Thank you for your review!
We're glad you found the process easy and convenient. Being able to sign up and manage everything online is something many of our customers value, so it's great to hear it worked well for you.
We appreciate your feedback and thank you for choosing Pink Storage.
The Pink Storage Team
Amazing people
Amazing people, thank you for your service. I’m very happy with you guys.
12 de maio de 2026
Resposta da Pinkstorage
Thank you for such a lovely review!
Comments like this really mean a lot to our team. We're delighted to hear that you've been happy with the service you've received and that we've been able to make your storage experience a positive one.
Thank you for your kind words and for choosing Pink Storage. We're always here if you need us.
The Pink Storage Team
Great service
9 de maio de 2026
Resposta da Pinkstorage
Thank you for the 5-star review!
We're pleased to hear you've had a great experience with us. While your review may be short, it means a lot to the team to know we're providing the level of service our customers expect.
Thanks for choosing Pink Storage and for taking the time to leave your feedback.
The Pink Storage Team
Resposta da Pinkstorage
Thank you for taking the time to leave a review.
It's great to hear that you've found our communication helpful and that you're receiving good value from your storage. We believe storage should be straightforward, affordable and backed by a team that's easy to get hold of when needed.
We really appreciate your feedback and your custom.
The Pink Storage Team
Price increas are ridiculas
Price increas are ridiculas, plus the recent notice that entry to Newport site will be via ANPR is at best more than confusing, given that when i took up a container it clear said was already ANPR worse still visited the site today to get items for a customer and ANPR Not working despite had already put the reg number of both my cars on my account and of course gate code no longer working clear will have to reconsider location for my storage needs.
24 de maio de 2026
Resposta da Pinkstorage
Hi,
Thank you for your feedback.
We're sorry to hear about your experience.
The Newport site has been transitioning to ANPR-only access, and we appreciate that this has caused some confusion. While the site has had ANPR capabilities for some time, the recent changes involve moving away from keypad access entirely. We apologise for any inconvenience caused during this transition.
Regarding access on the day you visited, there was a temporary issue with the ANPR system which has since been resolved. We understand how frustrating this would have been, particularly when you needed access to your unit.
With regard to pricing, we regularly review our rates to ensure they remain competitive with the local market. Even following recent increases, our pricing remains significantly below that of many traditional self-storage providers offering similar-sized units.
We appreciate your custom and would be happy to review your account if you would like to discuss your concerns further with our team.
Kind regards
I first gave a 5 star feedback when I…
I first gave a 5 star feedback when I originally had the unit, as I would get an extra 2 weeks half price which was working out about £15 per week. However I’ve had it about 10 months now. The price increases are ridiculous. I’m now up to £55 per week. They say it’s based on markets etc, but after speaking to other people with units, the prices we are paying per week vary. Some are paying more than £55 per week! 2 price increases I had, I didn’t have notification that they were increasing. The site is not secure as the gate is always open. It is not lit at night. So while it’s all well and good and easy to sign up and get your unit and have 8 weeks discount (after leaving a review), it’s not all roses. This is Ystrad Mynach site.
24 de maio de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Hi,
Thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with the service when you first joined us, but we're sorry to hear that you are disappointed with the price increases.
Like many storage providers, we regularly review our pricing to ensure it remains in line with market rates. The price customers pay can vary depending on when they joined, promotional offers received, unit location, and previous pricing reviews. Even at £55 per week, our 20ft containers remain competitively priced, with many traditional self-storage providers charging considerably more for a similar amount of space.
We do send notifications of price increases to the email address registered on the account, although we appreciate that these can occasionally be missed.
Regarding security, the gate should not be left open outside of access requirements and we take any reports of this seriously. We are continually investing in site security across our locations and will ensure your comments regarding lighting and access are passed to the relevant team for review.
We appreciate your custom over the past 10 months and thank you for your feedback.
Kind regards,
Quick and easy
The contract was very easy to set up ,
I needed some storage quickly Pinkstorage did not disappoint .
16 de maio de 2026
Resposta da Pinkstorage
Hi,
Thank you for your 4-star review!
We're delighted to hear that you found the sign-up process quick and easy and that we were able to provide the storage you needed at short notice. We work hard to make renting storage as simple and convenient as possible, so it's great to know we delivered for you.
Thank you for choosing Pink Storage, and we hope to continue providing you with a great storage experience.
Kind regards,
Pink Storage
Easy to use and great storage space
15 de maio de 2026
Resposta da Pinkstorage
Thank you for your review!
We're pleased to hear that you found the service easy to use and that the storage space met your needs. We aim to make the whole experience as simple and convenient as possible, from sign-up through to access.
Thanks for choosing Pink Storage and for sharing your feedback.
The Pink Storage Team
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