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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

A bit concerned about this business, they seem okay in regards to reviews when I palced order. They don't answer phone or return calls on messages. All emails have been ignored so far. Buy at your... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... Ver mais

Avaliado com 3 de um total de 5 estrelas

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... Ver mais

Detalhes da empresa

  1. Loja de suprimentos para encanamento
  2. Reforma de Banheiros
  3. Loja de Acessórios para Banheiros
  4. Loja "Faça Você Mesmo"
  5. Fornecedor de Equipamentos e Sistemas de Aquecimento
  6. Loja de radiadores

Escrito pela empresa

Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

343 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 25% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(343)

38 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer support.When…

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all companies could learn from them.great product and very competitive price too .would highly recommend.

8 de junho de 2023
logotipo da Plumbhub

Resposta da Plumbhub

Thank you for your amazing and appreciated feedback.

Avaliado com 1 de um total de 5 estrelas

Poor Delivery Service and Lack of Communication

Item ordered online and paid for 15 Feb. Today is 26 Feb. Website claims to deliver withing 5 days from order. No humanly understandable tracking number provided which makes me think it is still not despatched.

I ordered a megaflo on the same day from another vendor. That arrived well before it's time.

Thank goodness I am not a gas installer, else I would have lost the business.

Suppliers should know time is money. When they don't communicate to buyers about any delays, they deserve loss of business for them through negative reviews.

Unlikely to be a repeat customer

=====================
Update 27 Feb 2023

Item delivered today. The delivery chap decided to roll the box inside in to my hallway, even when the box states, keep upright. 😔

The supplier instead of admitting to their mistake are accusing me to be a liar. Here is the email I received 23 Feb. Keep in mind I placed the order on the 15th.

"Hi, I did call yesterday. The order is going out today and will be with you tomorrow sorry for the delay with your appreciated order."

This email was implicit that the item was to be delivered on 24th Feb. I have not once had a call nor received any mails suggesting the delivery will be delayed. Sir, I am an accountant and come from a professional background. I gain nothing in lying to you. All I wanted was a boiler for my home.

Not only is this supplier poor at communicating, they sadly do not want me as a repeat customer and put things right. 😔. I would have changed the rating to positive had this supplier not accused me of lying 🤥

A business is only successful if it behaves professionally and have good ethics. Sadly, this was not demonstrated on this purchase.

15 de fevereiro de 2023
Avaliação não solicitada
logotipo da Plumbhub

Resposta da Plumbhub

This feedback is factually incorrect, the customer was contacted by telephone prior to delivery and a message was left. The customer was also contacted by email to confirm there was an unforceen delay in the delivery.
The customer confirmed they were happy as long as the delivery was received by the end of Feb 23.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Needed a large radiator and Pete from Plumhub did a great job, confirming that he had the rad in stock at his main supplier and ordering it for me with immediate delivery.
Rad was delivered, on time and in perfect condition.
EXCELLENT SERVICE ....

25 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best Price

Bought an insulating jacket for the hot water cylinder, best price I could find and reasonable delivery options.

24 de janeiro de 2023
logotipo da Plumbhub

Resposta da Plumbhub

We really do appreciate your kind feedback, it is great to know that you were happy with our competitive prices and delivery service.

Avaliado com 1 de um total de 5 estrelas

Ordered a week ago

Ordered a week ago. Tracked on EVri Saturday - an apology notice and est delivery date of 19th obviously gone. Now tracking says waiting for parcel from supplier. DO NOT USE EVRI!

23 de janeiro de 2023
logotipo da Plumbhub

Resposta da Plumbhub

We are sorry that your appreciated order was affected by internal issues within the Evri network. A full refund was issued as requested.

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