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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

A bit concerned about this business, they seem okay in regards to reviews when I palced order. They don't answer phone or return calls on messages. All emails have been ignored so far. Buy at your... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... Ver mais

Avaliado com 3 de um total de 5 estrelas

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... Ver mais

Detalhes da empresa

  1. Loja de suprimentos para encanamento
  2. Reforma de Banheiros
  3. Loja de Acessórios para Banheiros
  4. Loja "Faça Você Mesmo"
  5. Fornecedor de Equipamentos e Sistemas de Aquecimento
  6. Loja de radiadores

Escrito pela empresa

Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

343 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 25% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(343)

38 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Mangers cylinder jacket

The Mangers cylinder jacket was at a competative price and was delivered promptly. It was just the right size for our small hot water cylinder 36"x18". Easy to fit. The four tapes provided were rather narrow, but each went round twice which helped.

16 de novembro de 2022
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I have used this company before and are once again very pleased with the experience.

27 de setembro de 2022
logotipo da Plumbhub

Resposta da Plumbhub

We really appreciate your kind feedback, it was a pleasure doing business with you again... Thank you...

Avaliado com 2 de um total de 5 estrelas

Delivery was a hassle

Purchasing via the website was seamless and looks a decent product but the delivery was overly complicated, not express as stated ( said would take 2-3 days and was classed as ‘express’ on the description with no other options, a third party had to phone to organise the delivery and didn’t do that til the third day), and a ridiculous amount of excessive packaging (partial crate for a small (albeit 1800mm long) relatively light radiator, of which the radiator was hanging out the bottom of the crate when it arrived!), and gives us extra hassle to get rid of. Not quite sure why I had to pay £24 for “express” delivery. If it isn’t express delivery then please do not call it such on the delivery option to manage customer expectation.

4 de outubro de 2022
logotipo da Plumbhub

Resposta da Plumbhub

We don't offer an express delivery service on radiator orders, the expected delivery time is usually 2-3 working days. The £24 charge is for a palletised service on radiators due to the fragile nature and unusual sizes of the product range. On this occasion the customer purchased a radiator that was 1.8 Metre in length so required specialist transportation.

Avaliado com 5 de um total de 5 estrelas

Very Happy

Simple to order, good price, good product - whatelse do you want?

23 de setembro de 2022
logotipo da Plumbhub

Resposta da Plumbhub

Many thanks for your appreciated order and positive review...

Avaliado com 1 de um total de 5 estrelas

Negative experience:(

Negative experience:(. Radiators ordered at the end of August. Delivered radiators after a five days been demaged and delivery has a missing radiator. Nobody give us a message or call. After a month we still have an issue. The replacement parts are still on their "way"to us, only we recieved is the sellers promise which is seems nothing. They told us as an exuse that the suplier hasn't responded to their concerne. Never gonna use them again.
My adviceis :use somebody else

26 de setembro de 2022
logotipo da Plumbhub

Resposta da Plumbhub

We have communicated with the customer as quickly as possible on all occasions and we accept the responsibility of the delays in getting the issue resolved. The replacement parts were delayed due to Postal strikes and delays within Parcelforce... The calls we had with the customer were always transparent in terms of our efforts to get the problems resolved..

Avaliado com 1 de um total de 5 estrelas

Appalling customer service.

Appalling customer service.
Plumbhub took my order and took my money.
Item was booked in for delivery, I waited in all day and it didn't arrive. I phoned, online messaged, emailed and phoned again and again. No one responded by any means and I am still waiting for some response weeks later!!
Don't touch this company with a barge pole

17 de agosto de 2022
Avaliado com 3 de um total de 5 estrelas

Took a few days to be delivered then…

Took a few days to be delivered then parcel force didn’t leave it like any other courier would so I had to wait another day for them to bring it back. Then I screw all the brackets to the wall and hang it to find there’s a crease in the lower front facing part of the radiator.

5 de agosto de 2022
Avaliado com 5 de um total de 5 estrelas

Buying a large radiator

I found the whole process excellent when buying a very large radiator through plumbhub. The day after ordering I received a phone call to arrange delivery, great flexibility on delivery date to fit around my requirements. The radiator was delivered on the date requested and the product was very well packaged and protected by delivery company Overall a great experience. I am looking to change a number of radiators and I would definetly use plumbhub again.

4 de agosto de 2022

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