Terrible. Terrible lack of service. Adverts stuck in review nearly a week. No response to 3 emails querying why! Used to be such a good site. Also another moan about searching. When I put a radius of... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
IS PRELOVED UK STILL FUNCTIONING? I PREVIOUSLY GAVE A SIMILAR REVIEW, A RESPONSE WAS SENT TO ME , I REPLIED STILL NO ACTION? PRELOVED HAS NOT RESPONDED TO ALL THE EMAILS I HAVE SENT? ADVERTS HELD IN E... Ver mais
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This is how to pull the perfect scam and get away with it. The worst platform in the uk. They will take your money for membership instantly but you can't actually advertise because ad approval takes m... Ver mais
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I’ve been a member for a while now . It’s a great way of finding things and selling especially because I don’t use any other well known sites. I was having problems to login and none of the FAQs f... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Escrito pela empresa
Informações de contato
Reino Unido
- www.preloved.co.uk
1,9
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sally was really helpful
Sally was really helpful, she made my advert life after I messaged her that i uploaded the most recent photos on the ad, very friendly team x
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally in customer service has been…
Sally in customer service has been great today. Pleasantly polite and helpful
1 de março de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Preloved is one of the best selling platforms
I rate Preloved as an excellent selling platform, and when i have placed an add some time i put in the wrong classification, and when i message customer support Katie and Sally from Preloved are always willing to help me and assist me, they are both a credit to the company Preloved.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great Service
Sally was extremely helpful in resolving my query quickly, efficiently and with excellent customer service. Many thanks for your help and support.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Sally answered my questions very…
Sally answered my questions very quickly and was a very good help
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
I was having difficulty cancelling my…
I was having difficulty cancelling my subscription. Sent an email in the evening. Sally responded in the morning saying she had cancelled the subscription and refunded my account. Faultless customer service!
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Such a great platform for me
Such a great platform for me to move on the odd item. Be it free or for money. Super helpful staff who reply very fast and efficiently. Katie, who was my recent contact was fabulous
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt Help and Advice.
The quick responses from Preloved were excellent and on the third lot of advice i received my problem was solved. I was so pleased. 10/10!!!
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent service from Preloved
Excellent service from Preloved.
Admin team were helpful and responsive.
Highly recommend
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Katie was very helpful with her…
Katie was very helpful with her response to my query. Reply was very clear and helpful
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
My email address was changed promptly
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good customer service
Very good customer service, even on Sunday, and competent people too.
9 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Be very careful if buying a pet
Be very careful if buying a pet on Preloved as you might find a lack of care once you have bought it.
I bought a kitten there and was very careful as it is clear that any scally could be offering them for sale.
After a while I got in touch with the seller as I was worried about my cat's health and asked her if any of her cats/kittens had the same symptoms. In spite of reminders, she failed to reply. Preloved claimed to have requested her to contact me but she still failed to do so. I even got in touch with their parent company The Hut Group (THG) and then Preloved claimed to escalate the request but still nothing.
I then found that those selling animals do not have to sign any declaration. All they have to do is to agree to Preloved's Ts & Cs, whatever those are. I have also asked numerous times for a copy of these and still nothing.
To me this demonstrates a total lack of care shown towards animals advertised on their website and I would urge others to look elsewhere. After all, the responsibility towards a pet does not stop when money has changed hands but is ongoing and enshrined in the Animal Welfare Act 2006.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hi Joan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Had some amazing customer service from…
Had some amazing customer service from Katie. Friendly and quick to resolve my issue
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The very best customer service on…
The very best customer service on Earth, absolutely deserve 10 stars, this is one company that has it together, the customer service for any company is important because it is the 'face' of the company. I have used the site for some years and normally everything goes according to plan. Some time ago l encountered a problem that could have caused by anything but Holly and the team were on it within minutes and also messaged very often to ask about any change. I doubt there is any company that would do this, it means they care about the company and the users of their site, it also helps them keep their jobs unlike OLX that over the years has closed in almost all countries due to bad service. If you have a problem message Holly, she will help you l guarantee.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
MY QUERY WAS SORTED OUT IN MINUTES BY…
MY QUERY WAS SORTED OUT IN MINUTES BY SALLY
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Rapid Helpful Soultion.
extremely rapid attention to detail of my query. It was like I was the only customer. Got the problem fixed in a matter of moments. Thank you very much.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Always very helpful and quick to answer…
Always very helpful and quick to answer and things sorted straight away
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Katie was great to deal with.
Katie was great to deal with.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
In my opinion Preloved is the best…
In my opinion Preloved is the best selling website out there everything always works as intended
Oh the rare occasion iv had to contact the admin team they have been fast to respond and even faster at rectifying the problem
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
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