I made a big order for some wedding guest dresses and some were out of stock so were a bit delayed, they were then further delayed by a mix up with royal mail so the returns window had closed by the t... Ver mais
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Veja o que dizem as avaliações
Excellent customer service! The customer service team was really helpful from start to finish. They responded quickly to my query and followed up afterwards to make sure everything was resolved. It... Ver mais
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I used the wrong payment card so had to cancel my order. This was quickly and efficiently sorted and with the great and very prompt help from Chantelle, Customer Care Supervisor, I was able to place m... Ver mais
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Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can o... Ver mais
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Detalhes da empresa
Escrito pela empresa
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Informações de contato
Reino Unido
- www.prettylavish.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Customer Service
Excellent Customer Service
Recently placed an order and didn’t realise at the time my email address was incorrect. I contacted customer services and got a response from Billie, AI assistant advising a member of the team would contact me during working hours. The next day Kiera located my order, corrected the spelling mistake and sent me a new confirmation email. Customer service is paramount to any business and Pretty Lavish are spot on, thank you!
4 de setembro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We’re so pleased to hear that Kiera was able to locate your order, correct your email address, and get a new confirmation sent over to you so quickly.
It’s especially lovely to hear that you found our customer service so helpful and that you felt well looked after throughout the process.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your kind words really mean a lot to us! We’ll be sure to pass your lovely feedback on to Kiera and the wider team.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Kiera was fantastic
Kiera was fantastic! Helped me with my return and was quick to respond. Thank you!
1 de setembro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your lovely review!
We’re so pleased to hear that Kiera was able to assist you with your return and that you found her so helpful and quick to respond.
Providing friendly, prompt, and helpful customer service is exactly what we strive for, so it’s wonderful to hear that you had such a positive experience! We’ll be sure to pass your kind words on to Kiera — she’ll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Helpful customer service especially…
Helpful customer service especially Kiera! I received my order with a slight issue. The dress itself is gorgeous and of good quality. There was a rip in the seam, I contacted customer service and got out in touch with Kiera who was extremely helpful and understanding. The issue was resolved in a matter of days and I’m really happy with the service.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We’re so pleased to hear that you love the dress and found the quality to be so lovely. We’re sorry that there was a slight issue with the seam, but it’s fantastic to hear that Kiera was able to assist you and get everything resolved so quickly.
It’s especially lovely to hear that you found Kiera so helpful and understanding throughout the process.
Providing friendly, prompt, and helpful customer service is exactly what we strive for, so your kind feedback really means a lot to us! We’ll be sure to pass your lovely words on to Kiera — she’ll be delighted to hear them.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Lovely clothes but let down by the slow…
Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can other companies deliver next day and yet this company take ages. The replacement i ordered was a vest top so wont be needed by the time it arrives!
29 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Hello,
Thank you very much for taking the time to leave a review and we are very sorry to hear about the issues you have experienced on this occasion.
We can confirm we have searched our customer care email system and unfortunately cannot locate any contact from yourself under the details you have provided.
If you could please drop us a direct email to the following email address, we will get this looked into promptly for you.
enquiries@prettylavish.com
We look forward to hearing back from you.
Best wishes,
The Pretty Lavish Team x
Disappointing first time shopping with…
Disappointing first time shopping with them. I bought dresses which weren’t the right fit and sent them back in the EXACT same condition I received them. They then rejected the return and sent the items back to me and haven’t explained why. I sent them back within the timeframe, all tags on, no marks and condition exactly as I received. I should not be paying for dresses I sent back in perfect condition. Terrible!
14 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Hello,
Thank you very much for taking the time to leave a review and we are very sorry to hear about the issues you have experienced on this occasion.
We can confirm we have searched our customer care email system and unfortunately cannot locate any contact from yourself under the details you have provided.
If you could please drop us a direct email to the following email address, we will get this looked into promptly for you.
enquiries@prettylavish.com
We look forward to hearing back from you.
Best wishes,
The Pretty Lavish Team x
Don’t recommend getting a gift card…
Don’t recommend getting a gift card from them as a return option. You will be stuck in a loop hole and loose money, tried ordering using this and had to pay some money off a bank card to do difference, unfortunately nothing fits, so I did a return I thought it would go to bank so it’s not back and forth, but it goes only back to gift card you don’t get choice of the difference if goes to bank card or gift card, and most ironic thing is less money has been transferred back to the gift card than what was originally on it because of return charge and other fees. Really not ideal because then you are stuck in a loop hoping something will look good but if not you will just loose money each time! Just writing this review so others understand nature of gift card and if future reference pay part gift card and part bank they favour the return first on the gift card and you don’t get a say!
24 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review.
We’re sorry for the confusion around refunds when an order is paid for using a gift card and another payment method.
Refunds are always processed back to the original payment method(s) used for the order. As the gift card represents store credit rather than a monetary payment, any amount paid using a gift card can only be refunded back to that gift card. Where an order is paid partly by gift card and partly by another payment method, the refund is allocated back to the original payment method(s) accordingly.
We hope this helps to clear up any confusion!
Best wishes,
The Pretty Lavish Team x
Tried to return both dresses from my…
Tried to return both dresses from my order, requested QR code on the Wednesday, this never arrived in my inbox or spam folder. Thursday morning I contacted pretty lavish- unable to speak to anyone other than a AI bot who advised to check my spam/junk folder. I replied to say I had already done this and to request a new QR code as I was aware I was already on day 10 out of 14 for returning the items. It is now Friday evening and I've still had nothing. I cannot request a new QR code as it says this has already been requested! No way of contacting anyone by phone and with an email reply that says 2 working days for a response! Very poor customer service, especially when returns are so expensive! I would appreciate a swift response to resolve this matter so I can get a full refund. Thank you.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Hi Lucy,
Thank you very much for taking the time to leave a review and we are very sorry to hear about this situation!
We can confirm we have searched our customer care email system and unfortunately cannot locate any contact from yourself under the details you have provided.
If you could please drop us a direct email to the following email address, we will get this looked into promptly for you.
enquiries@prettylavish.com
We look forward to hearing back from you.
Best wishes,
The Pretty Lavish Team x
Kiera was super helpful when answering…
Kiera was super helpful when answering my emails about a return parcel didn’t make it to their warehouse. Thank you so much Kiera for helping me out with such kindness!
19 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that Kiera was able to assist you with your return parcel and help resolve the issue you had.
It's especially lovely to hear that you found her so helpful and kind throughout your email correspondence. Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Beautiful dress and great customer…
Beautiful dress and great customer service. Thanks again.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that you love your dress and had such a positive experience with our Customer Care Team.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your lovely feedback really means a lot to us! We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Chantelle was so helpful in helping me…
Chantelle was so helpful in helping me amend my delivery! Thank you & great customer service!
18 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that Chantelle was able to assist you with amending your delivery and that you found her helpful throughout the process.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Chantelle — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Excellent experience
Excellent experience - really prompt reply and was able to resolve my query in record time. Can't recommend enough. Chantelle was fantastic.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review! We're so pleased to hear that you had such a positive experience with our Customer Care Team and that your query was resolved so promptly.
It's especially lovely to hear that Chantelle was able to assist you and that you found her so fantastic throughout the process.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Chantelle — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
I recently ordered some bridesmaids…
I recently ordered some bridesmaids dresses from Pretty Lavish, unfortunately there was a slight issue with one of the dresses (it came with a mark on the leg area) the PL customer care team were very helpful in dealing with this issues, Kiera was able to rectify the issue and was prompt and polite throughout the whole process thank you!
18 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that our Customer Care Team was able to assist you promptly and politely.
It's especially lovely to hear that Kiera was able to rectify the issue for you and that you found her helpful throughout the whole process.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your lovely feedback.
We hope you have a wonderful time celebrating your special occasion, and we hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Although my dress was not the right…
Although my dress was not the right sizing for me, the delivery was very fast, and the return was made easy. During the return there was a slight delay, but from contacting very helpful Kiera, I was able to get my money back very quickly after contacting!
13 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that although the sizing of your dress wasn't quite right for you, you found the delivery very fast and the return process easy.
It's especially lovely to hear that Kiera was able to assist you with your return.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Great Customer Service
Keira dealt with my return query promptly, politely and resolved it completely in 2 days, great service, will definitely shop again!
10 de agosto de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that our Customer Care Team was able to assist you with your return query promptly and politely.
It's especially lovely to hear that Kiera was able to assist you and that you found her so efficient. Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us!
We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
I was late on returning an order and…
I was late on returning an order and customer service kindly allowed me to still return. Thank you !!
30 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your lovely review!
We're so pleased to hear that our Customer Care Team was able to assist you with your return.
We always aim to be as helpful and understanding as possible, so it's wonderful to hear that you were happy with the support you received.
Thank you again for your kind feedback, and we hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Lovely quality clothes and great…
Lovely quality clothes and great customer support… 10/10 Kiera was very efficient xxx
28 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We're delighted to hear that you're so pleased with the quality of our clothing and the customer support you received.
It's especially lovely to hear that Kiera was able to assist you and that you found her so efficient. Providing friendly, prompt, and helpful support is exactly what we strive for, so your 10/10 feedback really means a lot to us!
We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Excellent service
Kiera was very friendly & helpful. She was very quick to respond & I was pleased with the service overall
23 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your lovely review!
We're so pleased to hear that Kiera was able to assist you and that you found her so friendly, helpful, and quick to respond.
Providing prompt, friendly, and supportive customer service is exactly what we strive for, so it's wonderful to know that you were pleased with the service you received. We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Kiera in customer service was amazing…
Kiera in customer service was amazing she has helped me to resolve the wrong return that I have done. She responded to my emails efficiently and promptly.
If you ever have a problem i hope she’ll be the one that you come across!
23 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your lovely review!
We're so pleased to hear that Kiera was able to assist you with your return and help resolve the issue quickly and efficiently.
It's wonderful to hear that you found her responses so prompt and helpful, and that she was able to make what could have been a stressful situation much easier for you. Providing friendly, efficient, and supportive customer service is exactly what we strive for!
We'll be sure to pass your lovely feedback on to Kiera — she'll be delighted to hear your kind words and that you'd recommend her to other customers!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Great service from Kiera
I had a fantastic experience with Pretty Lavish, especially thanks to Kiera from the customer care team. She was so helpful, friendly, and went above and beyond to sort out my issue quickly and efficiently. It was such a pleasure dealing with someone so understanding and helpful. Kiera is a real credit to the company, and I really appreciate all her help. Thank you so much! Highly recommend Pretty Lavish!
21 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you had such a fantastic experience with our Customer Care Team, and especially that Kiera was able to assist you with your query.
It's lovely to hear that you found Kiera so helpful, friendly, and understanding, and that she was able to go above and beyond to resolve your issue quickly and efficiently. Providing this level of support is exactly what we strive for, so your kind words truly mean so much to us.
We'll be sure to pass your lovely feedback on to Kiera — she'll be absolutely delighted to hear that you feel she's a real credit to the team!
Thank you again for your recommendation, and we hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Amazing customer service
Amazing customer service. Kiera was so helpful with a returns issue!
Thank you again 😊 x
21 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review!
We're so pleased to hear that Kiera was able to assist you with your returns query and that you found her support so helpful.
Providing prompt, friendly, and helpful customer service is exactly what we strive for, so it's wonderful to know Kiera was able to make the process easier for you. We'll be sure to pass on your kind words to her — she'll be delighted to hear your feedback! 😊
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
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