I made a big order for some wedding guest dresses and some were out of stock so were a bit delayed, they were then further delayed by a mix up with royal mail so the returns window had closed by the t... Ver mais
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Veja o que dizem as avaliações
Excellent customer service! The customer service team was really helpful from start to finish. They responded quickly to my query and followed up afterwards to make sure everything was resolved. It... Ver mais
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I used the wrong payment card so had to cancel my order. This was quickly and efficiently sorted and with the great and very prompt help from Chantelle, Customer Care Supervisor, I was able to place m... Ver mais
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Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Informações de contato
Reino Unido
- www.prettylavish.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Return an item
I had to make a return and Kiera was most helpful in sending the QR code. Very Prompt and no fuss. Thanks again x
20 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your return QR code.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Missing Confirmation
Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and forth emails. Great service, great staff and amazing dresses!! Thank you again for your help.
16 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your missing confirmation email quickly.
It's wonderful to hear that you love our dresses too!
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Great customer service
Had a delivery issue with Royal Mail and Chantelle from customer services was great at helping me sort it. Dresses also lovely, perfect wedding guest options.
4 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you with your delivery query.
It's wonderful to hear that you love our dresses too and that you feel they are perfect for wedding guest options, this really reflects what we strive to offer our customers.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Fantastic customer service
Had a query on my order and Kiera responded quickly and gave amazing customer service. Love this company and their clothes, great quality and value for money.
14 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your query and that you found her support quick and helpful.
It's wonderful to hear that you love our clothing and that you feel the quality and value for money reflect what we strive to offer our customers.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Chantelle was very helpful
13 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and that you found her support helpful.
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Zaria Corset Detail Midaxi Dress
I bought a wedding guest dress, the quality is amazing!! So so impressed, i personally feel great value for money.
The original dress I purchased was too small, but the customer service has been excellent & the exchange option is a bonus, couldn’t have been more helpful. Thank you Kiera for all your help!
14 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that you loved your wedding guest dress and were impressed with the quality and value for money!
It's also wonderful to know that our exchange process helped make finding the perfect fit that little bit easier, and we're delighted that Kiera was able to assist you throughout the process.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Very quick to respond to my email and…
Very quick to respond to my email and Kiera was extremely helpful.
Excellent customer service!
13 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you and that you found our response time quick and the service helpful.
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Always had lovely service from customer…
Always had lovely service from customer care team , Chantelle really helped me when I d not noticed I d ordered a pre order dress , and explained my options clearly and easily thank you Chantelle !
13 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and clearly explain the options available regarding your pre-order item.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we're delighted that you have consistently had positive experiences with our Customer Care team.
We'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
I had some issues with an order I…
I had some issues with an order I received and was met with Chantelle who helped me immensely. She was prompt, friendly and extremely professional throughout! Aside the troubles with my order (only the dress itself) she was great and a credit to the label.
13 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and that you found her support prompt, friendly, and professional throughout.
We're sorry to hear that you experienced an issue with your dress, however we're delighted that Chantelle was able to help and provide a positive experience during the process.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
I had a very fast and satisfied…
I had a very fast and satisfied costumer service from Chantelle, she was really helpful with me trying to return some dresses.
Eni
13 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you with your return and that you found the service both helpful and efficient.
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Good exchange process
Bought a bridesmaid dress, they are stunning look much more expensive than I thought for a satin dress. I also like that they have an exchange process to switch sizes of the same dress instead of returning and repurchasing. Thank you Keira for making sure my exchange got to me in time for my sisters wedding!
10 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that you loved the bridesmaid dress and that it exceeded your expectations!
It's also wonderful to know that our exchange process helped make finding the perfect fit that little bit easier, and we're especially delighted that Kiera was able to ensure your exchange arrived in time for your sister's wedding.
We'll be sure to pass on your kind words to Kiera — she'll be thrilled to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Chantelle was really helpful
Chantelle was really helpful. Thanks!!!
6 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and you found the contact really helpful!
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle—she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Breya shorts set
I ordered the Breya shorts set, had an issue with my address and contacted customer service. Chantelle was great from start to finish with sorting my return and refund. Love the shorts set the quality is so good. Lovely experience
3 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you with your address issue and return and refund.
Providing prompt, helpful, and friendly support is exactly what we strive for and we will be sure to pass on your kind words to Chantelle—she'll be delighted to hear your feedback!
We are so pleased to hear that your love your Breya Shorts also!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Chantelle answered all my queries…
Chantelle answered all my queries quickly! Thank you!
3 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and answer your queries quickly!
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle—she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Really helpful customer service when I…
Really helpful customer service when I had to make a change to my order. Really fast response and Kiera was able to resolve any queries quickly. Will definitely be ordering from here again for the lovely clothes but also the amazing customer service, it makes such a difference to the whole experience.
1 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your order and resolve your queries so quickly.
Providing prompt, helpful, and friendly support is exactly what we strive for, so it's wonderful to know that Kiera was able to make the process smooth and contribute to such a positive shopping experience.
We'll be sure to pass on your kind words to Kiera—she'll be delighted to hear your feedback!
Thank you for your recommendation and for your lovely comments about both our clothing and customer service. We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Had a really really positive experience…
Had a really really positive experience with Kiera who sorted a bridesmaid dress that was ordered and ended up being too large but was out of return window. Kiera was super helpful and resolved the issue promptly. Can’t thank her enough
2 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your bridesmaid dress and help resolve the issue so promptly.
Providing friendly, understanding, and efficient support is exactly what we strive for, so it's wonderful to know that Kiera was able to find a solution for you.
We'll be sure to pass on your kind words to Kiera—she'll be delighted to hear your feedback!
Thank you for taking the time to share your experience, and we hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Fantastic customer service
Fantastic customer service! I placed an order and accidentally selected standard shipping instead of the next day delivery that I required. I emailed customer support and Keira responded and dealt with the issue in record time!
2 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you so quickly with your delivery request.
Providing prompt, helpful, and efficient support is exactly what we strive for, so it's wonderful to know that Kiera was able to resolve the issue and update your shipping in record time.
We'll be sure to pass on your kind words to Kiera—she'll be delighted to hear your feedback!
Thank you for your recommendation, and we hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Easy returns process
Hannah was so helpful with my returns process, and resolved an issue I was having with dresses outside of the returns window. Would definitely recommend!
1 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Hannah was able to assist you with your return and help resolve the issue you were experiencing.
Providing friendly, understanding, and efficient support is exactly what we strive for, so it's wonderful to know that Hannah was able to find a solution for you.
We'll be sure to pass on your kind words to Hannah—she'll be delighted to hear your feedback!
Thank you for your recommendation, and we hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great customer service
I accidentally (and stupidly!) returned an item to Pretty Lavish that was meant as a return for a different retailer - but their customer service team were amazing! They found the item in their warehouse, offered to forward it onto the correct retailer for a postage fee, replied quickly and were generally brilliant. And when I ultimately decided not to forward the item on, they donated the item to the Salavation Army in line with their sustainability policy which is great. Shout out to Kiera who was super helpful.
1 de julho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you and make what could have been a stressful situation as straightforward as possible.
Providing friendly, helpful, and efficient support is exactly what we strive for, so it's wonderful to know that Kiera was able to locate your item, keep you updated throughout, and offer suitable options to help resolve the issue.
We're also delighted that our sustainability policy gave you peace of mind when you decided not to have the item forwarded on.
We'll be sure to pass on your kind words to Kiera—she'll be thrilled to hear your feedback!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I have the worst customer service
I have the worst customer service, over a lost bridesmaid dress. A return of an item that they sent out the wrong size anyway.So useless to us.
And item I am still paying because I'm a widow and had to do it on a payment plan.
I have added an issue to this problem because I deleted a digital receipt because Pretty Lavish said that the returned funds were in process.
Stupidly I deleted too quickly but Pretty Lavish have no customer service attitude as mistakes happen and it isn't always black and white.
I feel if... I didn't want to look after a poorly relative because it doesn't fit criteria it might cause upset 🤔
27 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how disappointing this situation has been.
After carefully reviewing your case, we can see that our customer care team have been in contact with you and assisting looking into this for you. We can see that we have been unable to verify that the tracking linked provided for your return was received at our returns warehouse and that the incorrect tracking reference has been provided which does show a different delivery location to our warehouse.
While we appreciate the information you have provided, the tracking details supplied do not match the return associated with your order or confirm delivery to our returns location.
If you are able to locate the correct proof of return receipt, please do get back in touch with our Customer Care team, and we'll be happy to review this for you.
The Pretty Lavish Team x
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