I made a big order for some wedding guest dresses and some were out of stock so were a bit delayed, they were then further delayed by a mix up with royal mail so the returns window had closed by the t... Ver mais
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Veja o que dizem as avaliações
Excellent customer service! The customer service team was really helpful from start to finish. They responded quickly to my query and followed up afterwards to make sure everything was resolved. It... Ver mais
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I used the wrong payment card so had to cancel my order. This was quickly and efficiently sorted and with the great and very prompt help from Chantelle, Customer Care Supervisor, I was able to place m... Ver mais
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Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can o... Ver mais
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Detalhes da empresa
Escrito pela empresa
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Informações de contato
Reino Unido
- www.prettylavish.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant Customer Service from Kiera
I had an issue creating my return, but Kiera was incredibly helpful and resolved it so quickly. She created the return for me in no time and promptly sent over my QR code.
Excellent customer service, Thank you, Kiera!
25 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your lovely review,
We’re so pleased to hear that Kiera was able to assist you and resolve your return issue quickly and efficiently.
Providing prompt, helpful, and stress-free support is exactly what we strive for, so it’s wonderful to know that Kiera was able to create your return and get your QR code sent over without delay.
We’ll be sure to pass on your kind words to Kiera—she’ll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
10/10 Customer Service
From start to finish, the customer care team at Pretty Lavish were exceptional. Every interaction was friendly, professional, and genuinely customer-focused.
They responded to my emails quickly, took the time to answer all my questions thoroughly, and resolved any concerns efficiently. I always felt listened to, and their communication was excellent throughout.
The beautiful quality of the clothing is matched by their outstanding customer service, which truly sets Pretty Lavish apart. I couldn't recommend them more highly and will definitely be shopping with them again.
Thank you to the wonderful customer care team!
26 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your wonderful review,
We’re absolutely delighted to hear that you had such a positive experience with our Customer Care team from start to finish.
Providing friendly, attentive, and genuinely helpful support is at the heart of what we do, so it means so much to receive such thoughtful feedback. We’re especially pleased to hear that our team was able to respond quickly, listen to your concerns, and provide the support and reassurance you needed throughout your experience.
We’ll be sure to share your kind words with the whole Customer Care team—they’ll be thrilled to know they made such a positive impact.
Thank you again for your recommendation and continued support. We can’t wait to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Fantastic customer service
I received fantastic customer service from Kiera, last week I had managed to misplace my QR code and after emailing my order number lovely Kiera had my QR code was sent back to me in record time.
Thanks again Kiera!
17 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Chantelle was super helpful in the…
Chantelle was super helpful in the replying email to my issue/query, and i received a response within the promised 2 working day turnaround
24 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Chantelle who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Highly Recommend – Above and Beyond Customer Care
The customer service team at Pretty Lavish were absolutely amazing. They responded to my emails so quickly and were incredibly helpful, friendly, and professional throughout. Their support made the whole experience smooth and stress-free, and it’s clear they genuinely care about their customers.
I couldn’t be happier with the quality of the clothes . The items are beautiful, well made, and exceeded my expectations.
Overall, I’m extremely impressed with both the customer service and the products. I will definitely be purchasing from Pretty Lavish again and would highly recommend them to anyone looking for excellent customer care and high-quality clothing.
23 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were happy with the quality of the items you received!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I received a faulty dress but Kiera…
I received a faulty dress but Kiera dealt with this really well she sent me out a new dress even though it was out of stock online and I received it quickly in time for my event Thankyou Kiera for all your help
15 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Bridesmaid dress return
Ordered a bridesmaid to dress to sample. The dress itself and the quality were stunning however I had to return as there was a minor issue when it arrived. Dealt with Hannah from the CS team who could not have been more helpful and constantly checking in/responding. A pleasure to deal with and super customer service support which is so rare these days. Will certainly be ordering again.
19 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Hannah who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Waiting for refund
Still waiting for my refund so be careful ordering cant get hold of anyone asked me wait till today in email still no refund today I think im not going see my refund
10 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
Customer feedback is incredibly important to us and we appreciate your comments here. We take all comments regarding our service seriously and can confirm your case has been thoroughly reviewed. We understand our team responded to your enquiries and that your refund was processed all within the timeframe communicated to you and stated on our website.
Please do not hesitate to reach out if you have any further questions.
Best wishes,
The Pretty Lavish Team x
Exceptional service
I cannot fault this company or its customer service. Their response times are incredibly fast, and they provide effective resolutions without any unnecessary back and forth. Kiera was especially attentive, professional, and helpful throughout the process, not to mention the clothes are beautiful. Excellent service from start to finish. Thank you!
17 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Issues resolved promptly
Issues resolved promptly. Great customer service from Kiera. Thankyou
16 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Beautiful dresses and great customer service!
We were looking for a particular style of bridesmaid dress and the one from Pretty Lavish had the best finish, cut, details and range of colours - it’s so flattering on each of us and we absolutely love it. The colour we wanted was out of stock and the Customer Service team was really quick to let us know when it was expected to come back into stock and answer questions about fit. The dresses came back into stock exactly when they said it would and when I realised that I needed to amend my order, Kiera on the Customer Service team responded really quickly, was so helpful and was super efficient in helping me resolve my issue. Thank you Kiera! We can’t wait to receive our dresses!
16 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were delighted with the options on offer our our website!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Returns
Dealt with a girl Kiera, who was fab. I was nervous I had messed up my return as I never really return items, but with the dresses being expensive I couldn't afford not to return if they didn't suit. Keira was fab and got things sorted super quick. Thanks so much.
16 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Kiera was really understanding with…
Kiera was really understanding with extending my returns deadline as my daughter was in hospital. I received a response to my enquiry with 24hrs which was a must faster turnaround than I was expecting. Really great customer service.
16 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Excellent customer service from Keira
Excellent customer service from Keira. Prompt help with cancelling my order that I no longer needed.
16 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Fantastic Service
I have been searching for a wedding guest dress on various websites for a family wedding in July and found you in my search. Your variety of dresses is outstanding, however all our too long to suit my needs and style, however on returning the dress I ordered you’re customer service team were excellent and efficient from start to end and I highly recommend you to others.
3 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were delighted with the selection of wedding guest dresses on our website!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to the customer care team who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Bought a gorgeous dress that not only…
Bought a gorgeous dress that not only came next day even though it said it would come after the weekend. Also fab consumer service when I put in the wrong email and had to amend it
5 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and delivery and loved the dress you purchased!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Chantelle is brilliant
Chantelle is brilliant! Excellent and timely communication and she went above and beyond to make sure I had a good experience. A credit to Pretty Lavish!
15 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Chantelle who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Returned Dress
Returned a dress which Royal Mail took so long to deliver but Kiera solved the problem and my refund was issued. Well done Customer Services and especially Kiera.
15 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Excellent service
The customer service I have received is second to none. Kiera could not have done enough for me and her professional and helpful manner will definitely encourage me to shop again at Pretty Lavish and will recommend to my friends!
15 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Super helpful and speedy customer…
Super helpful and speedy customer service. Thanks so much Keira!
15 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
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