I made a big order for some wedding guest dresses and some were out of stock so were a bit delayed, they were then further delayed by a mix up with royal mail so the returns window had closed by the t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent customer service! The customer service team was really helpful from start to finish. They responded quickly to my query and followed up afterwards to make sure everything was resolved. It... Ver mais
A empresa respondeu
I used the wrong payment card so had to cancel my order. This was quickly and efficiently sorted and with the great and very prompt help from Chantelle, Customer Care Supervisor, I was able to place m... Ver mais
A empresa respondeu
Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Informações de contato
Reino Unido
- www.prettylavish.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Kiera@PrettyLavish
Kiera - was amazing ..first class customer service.
.
14 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great customer service from Keira x
12 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Bought a beautiful dress for my sister
Bought a beautiful dress for my sister, the first size was to small, the returns and refunds were very efficient. The second dress had a slight problem, but Pretty Lavish dealt with very well and a big thank you to Keira for her understanding and proffesionalism
17 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We are sorry to hear your second order experienced an issue; however, it's wonderful to hear that when reaching out, you have found our customer care team so helpful.
I will be sure to pass on your feedback to Kiera, and we hope to welcome you back again soon.
Best wishes
The Pretty Lavish Team x
Great responsive customer service!
1 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your recent review.
Feedback is important to us, and we're delighted you have been pleased with the service recently received from our customer care team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Parcel was lost in transit and they…
Parcel was lost in transit and they responded to my query promptly. Money was refunded after the investigation which all took about 3 days. Great service
21 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We're delighted to hear that you've had a positive experience with our Customer Care team. Providing clear, consistent and helpful communication is incredibly important to us, so it's wonderful to know this was reflected in your experience.
We truly appreciate your support and look forward to welcoming you back to Pretty Lavish again soon.
The Pretty Lavish Team x
Consistently great service
Whenever I have dealt with Pretty Lavish, their team has been so responsive and helpful, nothing is ever too much of an issue. Excellent service!!
8 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We're delighted to hear that you've had a positive experience with our Customer Care team. Providing clear, consistent and helpful communication is incredibly important to us, so it's wonderful to know this was reflected in your experience.
We truly appreciate your support and look forward to welcoming you back to Pretty Lavish again soon.
The Pretty Lavish Team x
Incredibly disappointed with this…
Incredibly disappointed with this company, unwearable quality for an expensive dress and poor customer service not given full refund.
I order the Keisha maxi bridesmaid dress in February for my best friends wedding in mid may. When it first arrived I tried it on for about 3 minutes to just pin it to see how much I needed to take it up (I'm 5ft2). Then I took it up a few weeks later and tried it on again. At this point I noticed the seam under the bust was coming away (appeared to be poorly finished and the seam was fraying) so I sowed this up. I then tried it on again the day before the wedding to check it matched my shoes and one of the straps came away completely from the dress at the back. Upon inspection the other strap was only holding by a thread. At this point I didn't have any sowing stuff with me because I was already at the venue and therefore wasn't able to wear the dress. To sum up dress literally falling apart (in three places) after being worn for less than 15minutes total.
Contacted customer service and got repeated AI responses for a few weeks which asked me to provide information/pictures I had already provided.
Finally spoke to a real person who advised me they wouldn't fully refund the dress despite the proof I had given of it breaking in several places and could only offer me a 40% refund "to cover cost of repairs" despite it being a bridesmaid dress I had bought for one specific day and had not been able to wear.
Very disappointing, really put a damper on a special day and terrible customer service and refund afterwards.
5 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with your dress purchased. After reviewing the matter with you directly, we were pleased to reach a resolution and offer a refund above the amount referenced as a gesture of goodwill.
As the dress was purchased several months prior to the event and had also been altered, we assessed the situation carefully before agreeing on a mutually accepted outcome. We always aim to provide a positive experience for all of our customers and appreciate your feedback.
The Pretty Lavish Team x
great customer support
The site is great and customer support was super helpful. Communication has been consistent and helpful.
19 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We're delighted to hear that you've had a positive experience with both our website and Customer Care team. Providing clear, consistent and helpful communication is incredibly important to us, so it's wonderful to know this was reflected in your experience.
We truly appreciate your support and look forward to welcoming you back to Pretty Lavish again soon.
The Pretty Lavish Team x
So blown away by the customer care team…
So blown away by the customer care team they reached out to me personally without me asking as I was struggling with what size to buy post baby and were great! so personal and unheard of nowadays, the Zia dress in yellow was my purchase for a wedding in Italy and is just stunning the most beautiful dress and I can not wait to wear it. Excellent product and service x
3 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your review.
We're delighted our Customer Care team could help you find the perfect fit and that you've chosen the Zia Dress for such a special occasion. We hope you have an amazing time at the wedding in Italy and feel incredible wearing it!
We will be sure to pass your kind words on to the team, as feedback is incredibly important to us.
Best wishes
The Pretty Lavish Team x
Best dresses and amazing customer…
Best dresses and amazing customer service always!
2 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and loved our dresses!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Amazing Customer Service
I have ordered from Pretty Lavish a couple of times now. The first dress I ordered for a wedding in Italy was so beautiful and I got so many compliments. I loved it so much that I ordered another dress for another wedding in Italy but unfortunately I ordered to the wrong address. Chantelle was so unbelievably helpful in getting my order cancelled and was so quick to respond. I was very very grateful for her help!
2 de junho de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and loved the dress you wore for the wedding. We hope it made you feel wonderful on the day!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Chantelle who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I recently shopped with Nobl and I’m…
I recently shopped with Nobl and I’m thoroughly impressed. The quality of the clothing is excellent and a great fit with a style that really stands out. Styles that are modern and also timeless. Customer service is top notch - friendly, helpful and efficient. Overall, my advice is don’t miss out as once tried, you’ll define back!
25 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review for Nobl!
We’re delighted to hear that you had such a great experience with us!
We would love if you could share this on our Nobl Trust Pilot page which we have linked below for you
trustpilot.com/noblclo
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback on to the team, who will be delighted to hear this!
Best wishes,
The NOBL Team
Beautiful dress worn for my nieces…
Beautiful dress worn for my nieces wedding & amazing customer service
19 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us and loved the dress you purchased!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback on to the team, who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Excellent customer service
Excellent customer service, had a few queries and they were dealt with swiftly and competently. Pleased with their service and would definitely shop from Pretty lavish again
12 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback on to the team, who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great customer service
Great customer service. I had an issue and the customer service team listened to me, and went above and beyond to resolve my issue. Thank you, it made my day!
22 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us and felt we went above and beyond!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback on to the team, who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Customer service saved the day!
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own outfit to the last minute!).
The speed of the customer service was amazing, honestly faultless.
Plus, I got some lovely comments on how beautiful the dress was!
Huge thank you to Kiera again, you saved the day!
6 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us and loved the outfit you chose for your twins christening! We hope it made you feel wonderful on the day!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I’ve been really impressed with the…
I’ve been really impressed with the exceptional customer service from Pretty Lavish and am incredibly grateful for their help with a package that was unfortunately delivered to the wrong address by the postal service. As soon as I informed them of the issue, they arranged a full refund within just one working week.
Their team was responsive, understanding, and genuinely willing to help, even though the mistake was not theirs. I truly appreciate the support I received and will happily continue purchasing beautiful dresses from Pretty Lavish, especially knowing how outstanding their customer service is :)
18 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for taking the time to leave such a lovely review.
Whilst we are very sorry to hear your parcel was delivered incorrectly by the courier, we’re so pleased our Customer Care team were able to assist and resolve this for you as quickly as possible.
Your kind comments regarding our team truly mean a lot, and we’re delighted to hear you felt supported throughout the process. We really appreciate your continued support and look forward to seeing you shop with Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Two lovely dresses, diet and returns with Customer Services help
Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept in touch and when sickness delayed my ability to take package to PO they were very accommodating. Five well deserved stars to Customer Services.
27 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Lovely dresses
The dresses themselves are amazing. Customer service was slow to begin with and they didnt meet the next day delivery. However they did everything they could to make it right.
14 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your feedback, and we’re sorry to hear your experience did not meet expectations.
We understand your recent order experienced a delivery delay. Whilst this was unfortunately outside of our control, we completely appreciate the disappointment caused, and the delivery fee for your order has been reimbursed.
Our Customer Care team works hard to respond to all emails as quickly as possible and we can see there have been multiple recent conversations relating to your order. When contacting our team, please include your order number so we can identify the correct information and assist with resolving this as quickly as possible.
As we have yet to receive your reply a member of the customer care team will follow up.
Best wishes
The Pretty Lavish Team x
Excellent customer service!!
I got a dress for a wedding I am attending and the zip was broken but I loved the dress! I emailed them and they got back to me quickly and let me return my dress for free! I really wanted the dress so I reordered it anyway!! They offer such beautiful clothes and are so inclusive with sizing! I will be recommending Pretty Lavish to everyone!
12 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and love our collections!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We always strive to be inclusive of sizing also and will pass your lovely feedback on to our design team!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.