I made a big order for some wedding guest dresses and some were out of stock so were a bit delayed, they were then further delayed by a mix up with royal mail so the returns window had closed by the t... Ver mais
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Veja o que dizem as avaliações
Excellent customer service! The customer service team was really helpful from start to finish. They responded quickly to my query and followed up afterwards to make sure everything was resolved. It... Ver mais
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I used the wrong payment card so had to cancel my order. This was quickly and efficiently sorted and with the great and very prompt help from Chantelle, Customer Care Supervisor, I was able to place m... Ver mais
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Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can o... Ver mais
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Detalhes da empresa
Escrito pela empresa
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Informações de contato
Reino Unido
- www.prettylavish.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great company to buy from
Great company to buy from, highly recommend
28 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Yet again the sizes are completely…
Yet again the sizes are completely inconsistent. One item in size 10 is massive another one tight, it’s ridiculous. On top of that they charge ridiculous amount for returns which quite frankly, should be covered by them when they get sizing so wrong.
10 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
We’re sorry to hear of your disappointment regarding the sizing of your recent order.
Customer feedback is extremely important to us, and we would always encourage customers to reach out to our Customer Care team so that any concerns can be investigated further. We understand how frustrating inconsistent sizing can be and appreciate you taking the time to share your experience.
We always aim to ensure that our return fees remain as competitive as possible and do ensure these are reviewed throughout the year.
Please do get in touch with our team directly if you would like us to look into your feedback further.
Best wishes
The Pretty Lavish Team x
Wish/Temu quality
I ordered a few dresses, all of them were very low quality - not what you’d expect for those prices.
The dresses are basically the quality you’d get from Wish/Temu/Aliexpress.
And you also have to pay for returns of this trash.
Do not recommend.
4 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
We’re disheartened to read your review, as customer feedback is extremely important to us.
We have reached out to request further information relating to your purchase so we can identify the products ordered and investigate your concerns in more detail. Unfortunately, we have not yet received a response.
We would welcome the opportunity to look into this further and work towards resolving your concerns, so please do get back in touch with our Customer Care team with your order details.
Not great
Very bad service so far, which is a shame. I ordered 3 dresses which were not delivered to my address! Now they’re delaying refunding me by fobbing me off telling me the delivery company needs this form signed. I clearly signed it correctly, and then scanned it over… not acceptable apparently?! Ridiculous. Can’t even tell me clearly what else is required. My contract and order were with Pretty Lavish. I’m absolutely discussed so far with this company. Avoid! Customer service is NOT good. I have clearly sent a photo of the image I received from the delivery company which was a photo of nothing!!!! Still no refund. 3 dresses down & no refund.
7 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
We’re very sorry to hear about your experience and appreciate how disappointing this situation has been for you.
In cases involving delivery disputes, our Customer Care team is required to provide specific information requested by the delivery company so that a full investigation can be completed. We understand this process can feel frustrating; however, these steps are necessary before a resolution or refund can be finalised.
Our team aims to resolve all delivery investigations within 5 working days where possible. We have requested further details from you so we can investigate this matter more thoroughly; however, we have not yet received the information needed to proceed.
If your delivery dispute is still ongoing, please reach out to our team, who will be happy to assist further and work towards a resolution.
Best wishes
The PL Team x
Beautiful dresses and amazing customers…
Beautiful dresses and amazing customers service. I forgot to add my discount code to my order and the customer service team were so helpful! So happy with my order x
6 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and love your dresses!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Hannah from customer service was very…
Hannah from customer service was very helpful and professional, she straight away helped with the query I had over my delivery ☺️
5 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Hannah and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Returns issue resolved
I had an issue with returns and the customer service received was really excellent. A special shoutout to Chantelle who went the extra mile and made it a really positive experience. Will definitely be returning to buy more dresses!
2 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Chantelle and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Above and beyond
I emailed customer service to ask if a particular dress in a particular colour was coming back into stock in 3 different sizes. A supervisor called Chantelle replied back and unfortunately they were not due to be restocked. However, from this email Chantelle went above and beyond, locating any other dresses at head office that in the colour I wanted, sending me photos etc. and sending them out. I really really appreciated this as I had been looking for ages for the right colour for my bridesmaids dresses! I've had a great experience with Pretty Lavish and would definitely shop here again and recommend!
1 de maio de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Chantelle and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I was looking for a dress for a wedding
I was looking for a dress for a wedding. The dresses from Pretty Lavish were lovely quality and fitted well but what I wanted to include in my review was about the fabulous customer service I received. I needed to contact customer services due to accidentally returning a dress I meant to keep and Chantelle went above and beyond to help me. Customer service doesn't seem to be a priority for companies anymore but Pretty Lavish were amazing, so friendly and helpful.
21 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Chantelle and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Terrible experience
While their customer service team are great communicators, the entire returns and refund process is quite horrendous. It takes days for item to arrive back, then you have to wait a further “up to 7” days for them to process and then when it is processed it states can take up to 10 days, I am fairly certain my moaning and pestering is why I got my refund sorted today instead of waiting another 10 days. As I mentioned to the team members if all their waits add up and actually take that long it’s 23 days! “Working days” for a refund! I just think online shopping proves itself as a bad experience again with this. Further to this deduction of postage, when as a customer you already paid postage is a bad deal and I would be annoyed to pay for my return and for the fact it took end to end 10+ days for me.
Stick to shopping in person and don’t waist your time ordering the yellow halter dress, quality was reminiscent of Shein and boohoo DEFINITELY not worth the £90+ price tag, front seam wasn’t even straight and bust cups wonky.
12 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review,
Whilst we’re really pleased to hear our customer service team has been helpful, but we’re sorry to hear you were unhappy with the returns experience.
Our returns and refund timelines can vary depending on factors such as customer location and transit times. On average, the full process—from posting a return to receiving funds—takes around 10 working days.
While we advise refunds can take up to 10 days for funds to clear, this is to account for variations with banks, and in many cases it is completed sooner.
Our customer care team are still in touch with you directly and we hope this issue is resolved soon.
Best wishes
The Pretty Lavish Team x
Great Customer Service
Customer service at Pretty Lavish 100% helpful any problem or issues they sort it out straight away. Love shopping with Pretty Lavish their clothes are great quality and beautiful stylish clothes also love how they show you how to style the clothing with their videos, thanks to everyone at Pretty Lavish.
3 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and that you love our products!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Thank you also for the feedback on our styling videos, we will pass this onto the team!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I ordered two dresses and am so pleased…
I ordered two dresses and am so pleased with them! Great quality and look fab on! Would definitely buy from them again.
I also placed an order in error, contacted them and they cancelled it immediately which meant I wasn’t charged. Fantastic customer service.
20 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great customer service
Great customer service! I had a unique issue with my return which went wrong because of an error made by post office. Customer service team were very helpful and gave me a full refund. Thanks so much! Also the dresses were a great material unfortunately they were too big so had to return.
15 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were happy with the quality of the products purchased.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Amazing Customer Service
I made an error in my order as I was ordering a dress i've had my eye on for a long time which had come back in stock (the previous time I missed out as I took too long to enter my card details). I contacted customer service to update the sender name and apply the welcome code I missed out on due to desperately trying to check out. CS team went above an beyond in only half a day to rectify my mistake of their own kindness. Happy to support a brand like this who puts customer experience first over sales - lots of brands could learn from this!
15 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team!
We love to provide helpful and timely service and it's wonderful to know we met your expectations and went above and beyond.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Perfect occasion dresses
Excellent customer service and quality items at reasonable prices.
11 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team and are happy with the quality and price of our items.
We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Very happy customer
Really quick, responsive customer service. Helped me as much as they possibly could. Very happy customer thank you!
7 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team and will pass your lovely feedback on to our team!
We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Exceptional customer service … 5 ⭐
Exceptional customer service … 5 ⭐
Had an issue with a dress that I loved when I tried it on - Hannah worked directly with me to resolve the issue.
The dress was absolutely beautiful & I look forward to purchasing more from Pretty Lavish again.
Highly recommend ❤️
7 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We're so sorry that you have had an issue with a dress within your order.
It's wonderful to hear you have found the support from our customer care team so helpful and they have found a suitable resolution for you.
We value our customer feedback and its wonderful to hear of your continued support for the Pretty Lavish brand.
The Pretty Lavish Team x
Beautiful dresses and very reasonably…
Beautiful dresses and very reasonably priced. My experience with support was so seamless and speedy, even over the bank holiday! Will definitely be returning.
6 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team. We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Exceptional service
Received such great service from Hannah and the team. So helpful and supportive with my order.
3 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with Hannah and the team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Amazing customer service
Amazing customer service. Emails responded to so quickly even on a bank holiday weekend!
Thanks so much Hannah for all the support with my orders.
Can’t wait for the orders to arrive.
3 de abril de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you so much for your recent review,
We are delighted to hear you have been pleased with the service recently received when reaching out to our customer care team.
Feedback is so important to us and we hope you enjoy your order when this arrives!
Best wishes
The Pretty Lavish Team x
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