I made a big order for some wedding guest dresses and some were out of stock so were a bit delayed, they were then further delayed by a mix up with royal mail so the returns window had closed by the t... Ver mais
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Excellent customer service! The customer service team was really helpful from start to finish. They responded quickly to my query and followed up afterwards to make sure everything was resolved. It... Ver mais
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I used the wrong payment card so had to cancel my order. This was quickly and efficiently sorted and with the great and very prompt help from Chantelle, Customer Care Supervisor, I was able to place m... Ver mais
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Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can o... Ver mais
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Detalhes da empresa
Escrito pela empresa
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Informações de contato
Reino Unido
- www.prettylavish.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No customer service, if your order goes wrong you're f....d!!
My order from Pretty Lavish was delivered to the wrong address by DPD. After contacting DPD, I was informed that they are unable to assist further and that I must resolve the issue directly with the sender.
As Pretty Lavish can only be contacted via email, I have already reached out and submitted the required form provided by DPD to initiate an investigation and arrange for my order to be retrieved and delivered to the correct address. However, I have not received any confirmation that my email has been received or that the issue is being addressed.
As I have already paid for this order and have yet to receive any meaningful response or resolution I request a full refund. PL sorry to say, you have nice clothing but your customer service is absolute rubbish!!
30 de março de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your feedback, and we’re very sorry to hear about the issue with your delivery.
We can confirm that our Customer Care team has been in touch and your case is currently being investigated with DPD. Please be assured that the team will work to resolve this for you as quickly as possible.
Feedback is important to us and we can assure you our team will continue to keep you updated and will ensure a suitable resolution is reached.
Best wishes
The Pretty Lavish Team x
Perfect fit, slightly cheap fabric
I received my dress super quickly! The fit is very flattering and my normal sizing (US 6) fit perfectly! My only complaint is the sheerness/fragility of the fabric. A slightly more opaque and more flexible fabric would be more fitting for this dress. Regardless, I’m keeping it and very excited to wear it to a few spring and summer weddings I’m attending this year!
22 de março de 2026
Resposta da Pretty Lavish
Thank you for your recent feedback.
We are delighted to hear you have been pleased with the sizing and fit of your recent order.
We do truly value your product feedback, we do continuously review our products and try to ensure accurate information is provided on the product pages on site to assist our customers with their purchase.
Please do share any social imagery as we love to see our customers in their Pretty Lavish outfits!
Best wishes
The Pretty Lavish Team x
Lovey items
Lovey items, always wish I could wear everything I see! Only thing for me personally is I would love to see more style options in the bigger sizes (14/16) and items in petite too. Really happy with my purchases though, thank you!
28 de março de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review,
We are delighted to hear you have been pleased with our recent sample sale purchases!
We are always looking for ways to improve our sample sale events, and your feedback is incredibly valuable in helping us do that.
We hope to welcome you back again soon!
Best wishes
The Pretty Lavish Team x
Sample sale was great got some lovely…
Sample sale was great got some lovely dresses
28 de março de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for taking the time to share your feedback with us.
We are delighted to hear you have been pleased with the recent sample sale you attended and purchases found.
We do hope to welcome you back to a future event
Best wishes
The Pretty Lavish Team x
Resposta da Pretty Lavish
Thank you for your recent review,
We are delighted to hear you were happy with the service recently received.
We hope you will return to shop with us again.
Best wishes
The Pretty Lavish Team x
Resposta da Pretty Lavish
Thank you for your review,
We are delighted to hear you have enjoyed your time visiting our recent sample sale.
We truly value your loyalty and support, especially as you’ve attended our events before.
We hope to welcome you back again in the future.
Best wishes
The Pretty Lavish Team x
Excellent customer Service
Ordered a jumpsuit which was stunning but it had a slight fault with it. I emailed pretty lavish and the customer service was brilliant - it was resolved very quickly and without any problem. Will definitely be buying from them again
17 de março de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review,
We are so pleased to hear you had a positive experience throughout your contact with our Customer Care team.
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Sting you for postage on faulty goods
Ordered a coat, paying for delivery. When it arrived, the coat was faulty with a seam which should have run down the front edge running diagonally across the front. Emailed them to let them know it was coming back with a fault, PAID to return it and ordered a replacement paying AGAIN for delivery. When they issued a refund they didn't include the cost incurred in returning a faulty item or the original delivery cost.
What they did do when I emailed them to tell them I was sending back a faulty Item was to tell me not to send it back but to send photographs and give them time to consider it. What is the point of me sending photographs when I am sending back the actual coat? Their return form allows you to show the reason for the return is that the item is faulty. And why should they sit on my money while they "consider" a fault that is patently obvious. If they had looked at it before despatch it presumably ???? would not have been sent out in the first place.
Legally, they are required to pay both the delivery and the return costs when refunding a faulty item. So they are operating outside consumer law.
Lastly, they sent me a link for a review to be published on their own website. Surprise, surprise it does not appear although later reviews by satisfied customers have been uploaded. So don't trust their own reviews as they obviously only show the positive ones.
In fairness they have refunded the money as indicated in their response below and have published the initial review on their website. However, they state they have refunded both delivery costs as a "goodwill" gesture. There is a legal requirement to refund both the delivery and the return costs for faulty goods. They're not doing more than they are legally required to do.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue you experienced with the coat you received and appreciate the opportunity to respond.
Firstly, we sincerely apologise that the item arrived with a fault. This is certainly not the standard we aim to provide, and we understand how disappointing it must have been to receive a garment with a seam issue.
We can confirm this is being looked into internally.
When you contacted us to advise that the coat was faulty, our team asked if you could provide photographs and allow us a short period to review the issue before returning the item. We do ask customers to contact us prior to sending a faulty item back so that we can assess the problem and determine the quickest and most appropriate resolution. In many cases, this allows us to confirm a fault immediately and arrange a solution without the customer needing to incur return postage costs.
In this instance, the coat was returned before we had the opportunity to review the issue and advise on the next steps. Had we been able to look into the matter first, we would have been able to provide guidance on the return process and potentially remove the postage and delivery costs you incurred when sending the item back and ordering a replacement.
That said, we completely understand your frustration and, as a gesture of goodwill, we have now refunded the delivery costs associated with this order and your second order.
We are very sorry for the inconvenience this situation caused and appreciate you bringing it to our attention. Customer feedback is extremely valuable to us, and we will continue working to ensure a smoother experience in the future.
Best wishes,
The Pretty Lavish Team x
Incredible quality and fast delivery
Incredible quality and fast delivery! Choose the 2-5 day delivery and it came within 24 hours. Beautiful dresses and quality is great.
19 de fevereiro de 2026
Resposta da Pretty Lavish
Thank you for your review,
We are so pleased to hear you have had a positive experience with your delivery.
We are also so happy to hear you loved the quality of the items you ordered!
We will be sure to share your feedback with our warehouse and Customer Care team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Great!
Great!! I have two dresses and a jumper, the knitwear is a soft and looks more expensive than it is!!! Customer service I have encountered has also been 10/10!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review,
We are so pleased to hear you have had a positive experience throughout your contact with our Customer Care team.
We are also so happy to hear you loved the quality of the items you ordered!
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Beautiful quality & outstanding customer service
I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less stressful. We compared with other brands, but the quality didn’t come close. We chose the Amelia One Shoulder Crepe Maxi Dress and my bridesmaids can’t wait to wear them! I’d 100% recommend Pretty Lavish - the customer service team were amazing throughout.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review,
We are so pleased that our customer care team were able to support you in this and that you have had a positive experience throughout your contact with us.
We are also so happy to hear you loved the quality.
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Returns
I needed to return a dress but had problems with postal company. Pretty Lavish were extremely supportive when I emailed them explaining this; reassuring me that I would be able to get a refund for the dress even though I had exceeded the 14 day return limit.
Great, prompt service
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review,
We're sorry to hear you experienced an issue with your return, however we are pleased that our customer care team were able to support you to ensure your return was successful processed.
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
The clothes are always great quality…
The clothes are always great quality and the customer service is quick and so helpful. Would definitely recommend for some beautiful wardrobe staples!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that are super happy with the quality of the products ordered!
Your feedback means a lot to us and we will be sure to share this with our team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
I had received a faulty dress so…
I had received a faulty dress so contacted the customer service team. They responded after 48 hours and were able to resolve my issue no problem. They gave me different options and I decided a a full refund would be best in this situation which they granted no issues. Very pleased with the customer care.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our customer service amazing and are happy with the options provided to you to resolve your query!
Your feedback means a lot to us and we will be sure to share this with our team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Be very careful when ordering
Be very careful when ordering.
Dresses are fine, but just be careful about the ridiculous return charges. Given this is mainly an online retailer you have no choice but to order to try on. You’re charged a huge amount for delivery, and then if you need to return something, not only do you have to pay £4.50 to generate the return QR code, but they then charge you an ADDITIONAL £3.95 for the shipping fee which they deduct from your return. I recently placed two orders, both with items that required returning - as a result I’ve spent near on £40 in delivery and return fees with not a lot to show for it. Huge rip off! Wouldn’t bother ordering again which is a shame as some of your clothes are quite nice.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review.
We’re sorry to hear of your disappointment with the delivery and return charges applied. Our delivery and return fees are kept in line with industry standards and reflect the use of reliable, tracked services to ensure orders and returns are handled securely.
Customer feedback is important to us, and we appreciate you taking the time to share your comments.
We’re currently working with our returns provider on a solution to allow multiple returns to be consolidated under one label, helping to reduce costs for customers while supporting our sustainability goals.
Best wishes
The Pretty Lavish Team x
Amazing customer service and dress quality exceeded expectations!
Amazing customer service and the quality of the dresses exceeded expectations!
Andi and Chantelle from Pretty Lavish were assisting me with an order issue over the busy festive period and they couldn’t have been more helpful!
Can’t wait for all my bridesmaids to wear their dresses this summer.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our customer service amazing and are super happy with the quality of the products ordered.
Your feedback means a lot to us and we will be sure to share this with our team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Very good customer service.
I received very good customer service. They were very helpful and resolved my issue satisfactory.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our customer service very helpful and our response helpful and that we were able to resolve your query.
Your feedback means a lot to us and we hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Excellent Customer Service
Great customer service with fast, solutions-oriented response.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your recent review.
We’re really pleased to hear that you find our customer service very helpful and our response fast and we were able to help resolve your query.
Your feedback means a lot to us and we hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Thank you for the amazing service
I’ve been seriously impressed with Pretty Lavish’s overall service but customer service in particular. In today’s world where you are usually dealing with chat bots, Pretty Lavish has been the complete opposite. I had a complicated order issue (not a fault of PL) and Hannah from customer service was super helpful and patient. Their order systems seem to work like clockwork and I’m so glad I’ve decided to buy 6 bridesmaid dresses from them. The dresses are amazing quality, super comfy and my bridesmaids LOVE them. Thank you so much!!
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review.
We’re delighted to hear you were pleased with the support from our Customer Care team, and we’ll be sure to share your kind feedback internally.
It’s wonderful that you chose Pretty Lavish for your bridesmaid dresses and that you were so happy with the quality and fit.
Wishing you all the very best for your special day.
The Pretty Lavish Team x
Delivery was quick
Delivery was quick. What I didn’t like and will stop me ordering again is the postage to receive item/items and then to return them cost to much. I have never had to pay such costs from other stores so for this reason I will shop elsewhere.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Pretty Lavish
Thank you for your review.
We’re really pleased to hear your order arrived quickly, however sorry to hear that the return postage costs were disappointing for you.
Our delivery and return charges are kept in line with industry standards and reflect the use of tracked, reliable services to ensure orders and returns are handled securely. We do appreciate your feedback regarding these costs as we continue to review our services.
Best wishes
The Pretty Lavish Team x
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