Pure Beauty Avaliações 

502
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Good products with great discounts, very competitive prices out of all other retailers. Love the different discounts available on really good products. Easy to use and order on their website. Notifica... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered for the first time from this company. Medik8 prices were by far the most competitive online and the delivery was quick. All products arrived well packaged. Will definitely be ordering from her... Ver mais

Avaliado com 2 de um total de 5 estrelas

Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

1st time using and wasn’t disappointed. Great to get discount on higher end products, every penny counts these days. Didn’t take long to arrive either and was kept updated. Just looking for my next pu... Ver mais

Detalhes da empresa

  1. Salão de Beleza
  2. Fornecedor de Produtos de Beleza
  3. Loja de produtos para cabelo
  4. Centro de Saúde e Beleza
  5. Clínica de Dermatologia

Escrito pela empresa

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

502 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(502)

205 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service

I recently came across Pure Beauty and will definitely buy from them again. I bought some Elemis products and they were the most competitively priced I found. Delivery was quick and well packaged.

8 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good Reductions

Easy to use website and competative prices. Delivery satisfactory but nothing is ever quick to IOW. Love the free samples & gifts as spent over £100 stocking up on Dermalogica. Will def order again, thank you Pure Beauty

7 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Placed an order 4 days ago and still…

Placed an order 4 days ago and still showing as pending. Please cancel my order and issue a refund. Cannot get through on the telephone and the email address shop@pure-beauty doesn’t work. My emails keep bouncing back.
Update: after review order was dispatched Royal Mail 24hr tracked-thank you. Now received.

27 de novembro de 2025
Avaliação não solicitada
logotipo da Pure Beauty

Resposta da Pure Beauty

***Thanks for the update***
--------------------------------------------------------------------------------
Firstly I would like to apologise that we were unable to send out your parcel as quickly as you would have liked. I know we have had a few issues with deliveries to us.

I will clarify when we received and despatched your order. It has not been 5 days.

Your order was received on 27/11/2025 at 20:53. Your order was despatched on 01/12/2025 (today). This is 3 days - not 5 days. We are a family run business and we do not process over the weekend.

I am really very sorry if you were unable to get through on the phone but if you have left a message I can promise that Casey or Susan will call you back.

We do not take cancellation requests via trustpilot as authenticity cannot be verified. However I can confirm that we have received your email to cancel your order but I am afraid this was after we sent your parcel to you today. I will respond to this email and apologise for not being able to cancel it in time and I will arrange for a return to us for a full refund.

Avaliado com 5 de um total de 5 estrelas

Great customer service theee lady i spoke…

Great customer service the lady i spoke too on the phone was very nice and helpful , she assured me that i will receive my order within few days with an apology for the delay , so to my suprise I did ,i Will definitely be shopping from you again especially with lovely discounts you get , thank you.

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I ordered something from Pure Beauty just because it was the cheapest online, but then had to be away from home as a result of a family crisis, so the item was sent back by Royal Mail. I was really pleased that Customer Services contacted me and agreed to send it again, without even accepting my offer to pay the delivery charge again. Great service and I will definitely use Pure Beauty again.

18 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve used Pure Beauty for a while now…

I’ve used Pure Beauty for a while now and never experienced any issues in using their on line ordering system it’s easy to use. I order Dermalogica and the prices are great. I also like the free gifts when you spent over a certain amount and also the free samples. Packaging is really good and delivery times are too.

9 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A better experience

It was easy to navigate the website and find what I wanted. The company I used to buy from no longer offered regular customers regular discounts. I got the product I have used for years from Pure Beauty at a much cheaper, more sensible price and will now use them going forward

8 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I thought I would try Pure Beauty for…

I thought I would try Pure Beauty for my Medik8 products as the prices are really good. The item I bought was in excellent condition when it arrived due to the good packaging, it was delivered within the estimated delivery time and I would recommend Pure Beauty and will be using them in the future when I need more beauty items.

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pure Beauty is the place I always head…

Pure Beauty is the place I always head to for my Dermalogica fix. They're well priced and the delivery is always speedy. Last time I purchased, the moisturiser I was after was on sale AND I got free travel size Multi Vitamin Power Firm products, so I was super happy : ) I would highly recommend them to anyone.

1 de novembro de 2025
Avaliação não solicitada

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