Qhotels Avaliações 

Staff very helpful food good price very good BUT room had bits of cotton all over floor BED Side lamps didn't work BUT WORST of all guests above us awake for nearly 3 hours dropping heavy items on floor and banging doors from 10.25 till 01.50 very disappointed as we had just worked 12 hours at donington park and had to start at 06.30 not much sleep at all can not recommend kegworth hotel and at this time won't be going back

If you stay at Dunston hall they will leave you complimentary dirty underpants, socks and dried contact lenses on the bedside table!
you will also receive hair in your breakfast!

Compensation - £50 Voucher to come back!!

They have refused to refund me fully and after a long drawn out emailing battle they have agreed to refund £50 to my bank -
I’m still waiting for this to be refunded.

My Wife & I Have just had an Wonderful 2 Night 3day Break at The Telford Golf & Spa Resort, The Hotel Is Class from the Moment We entered through the Revolving Doors, We was Met By a Totally Professional Receptionist Who is An asset to the Hotel She went out of Her way To make sure We was Happy with our Contemporary Room and even left a Birthday Card and Drinks from The Hotel in the room which Had a Super king Size Bed with spotless Quality Bed Linin and a choice of Large pillows in see through cases, The room and Bathroom was fitted out to The High standard One would Expect of Hotel of this Standard,
The 1779 club Restaurant Where We ate in served Quality Food By very well trained staff in a Very Nice Restaurant We Enjoyed our Meals on Both Nights and Breakfast on both mornings was of the same High standard,
The Hotel Pool is Bigger than most Hotel Pools We have used The water was Warm Clean and Lit with Blue Lighting, The Changing rooms Have clean showers with Doors and Body washers for your use and Towels that are Provided Free of charge,
The Spa Facilities are of a High Class with plenty of Treatments if Desired And the Golf Course is Magnificent With Plenty of Buggies and is very well Looked after, In fact the whole of the Hotel is well looked after and nicely Decorated with Quality Furnishings & Carpets or Tiles,
There is Plenty of Free parking At The Telford Hotel Golf & Spa Resort...
We Will Be Visiting This Hotel Again

Cancelled my membership earlier in the year. They cancelled mine and not my children. Continued taking £40 a month for them. I rejoined on a 6 week summer gym promotion, they've put it on a 12 month contract. Gym reception wouldn't help, they didn't like that I was upset about it & just kept telling me my children aren't linked to my account, that's not how their system works - am I to know how their system works? They were happy enough for them to be joined to my account when I filled in the paperwork.

Q hotels customer services passed me back to the gym, the gym passed me to an external provider who handles all their membership admin. I'm stuck with a fortune coming out of my bank account every month and no one will help me except for my own bank who cancelled the incorrect direct debit. Then the hotel charges me an admin fee for cancelling the DD. Don't join them. The gyms look great but lack of ownership and lack of customer care made this a terrible experience.

I recently used the lobby area for a small business meeting. The lobby area has recently been refreshed, to provide optimal spaces for this with lots of power sockets. The bar staff were wonderful (we were there on Tuesday the 27th of August and were served by Sophia and another colleague who were particularly helpful). We have now recommended the lobby for meetings to other colleagues.

As a once dedicated member of this club and invested within the community, friends with various members who attend Telford Resort and Hotel I was extremely disappointed to find that a pass that was not dated with expiry however excellent condition and absolutely legitimate, which was given to me by one of my family friends, was rejected by the spa manager, Lydia.

The reasoning that was given was that everybody could present similar vouchers, as in I was trying to scam the club. I obviously was not only disappointed but a little bit offended by this as I have been visiting this club for over seven years at fully paid events and open days.

There was not only a lack of tact and good will but straight out rudeness, as when I said thank you have a good day and went to leave obviously disappointed but still being polite, both team members I had queried about the voucher started laughing.

This is a lovely club and filled with people who I care about, but the new team member, Lydia, is rude, and doesn’t seem particularly well suited to the a front of house role. As somebody who has worked in customer care and always tried to do the best for visiting individuals, she is the embodiment of what I dislike about cold, indifferent managers.

Arrived Wednesday 24th July.
We stayed overnight in Dunston Hall thinking it would be a lovely treat.
The reception offered a choice of rooms and the cheapest available was a disabled friendly Kingsize bed for £188 but only included a breakfast for one person. From feeling relaxed and looking forward to our stay, I’m now in a panic as to who will have the breakfast, him or me? We both wake up hungry and seems unfair that one of us eats whilst the other is starving.
Surely a King Size bedroom costing an absolute fortune for us , should automatically include either breakfast for two or make it room rate only in which case we would choose a more affordable alternative hotel.
I await your response
Thank you

I have been staying at the Stratford Manor for over a decade (for Business) and the crew here are fantastic especially Vanessa and MR Cole who always go out their way to chat with you and help you as much as possible. Even in the late hours of the evening when a last minute extension to my stay means "Harrasing" the team they are always, always fantastic and make my extended stays seamless.

My daughter booked a wedding package for May 11th, 2024. As the father I covered the costs for this and trusted that they would receive the treatment expected. Despite the attractive venue we were greeted with 'considerate' but generally disinterested waiting staff for the reception. For the wedding toasts we had one glass of champagne, and those glasses weren't even filled.

However, the BIG reputation breaker was when my daughter tried to book into her honeymoon suite with her husband and was told 'there was no booking'. She was then told both suites were taken and all they could do was offer a replacement room. The room was apparently dingy and certainly not something you would wish to remember on your wedding day. They were promised a complimentary breakfast' which was already supposed to be part of the package' BUT that NEVER arrived the following morning. The morning staff were totally unaware of this.

NO honeymoon suite, NO wedding breakfast - absolutely disgusting for such a highly rated venue. The duty manager was at a loss and could offer no reasonable explanation as there were no other wedding events being hosted that day. They did apparently put on £500 complimentary bar tab, but this is truly a clumsy attempt to assuage their own ineptness. I am sure a few of the wedding guests enjoyed this but my daughter and I certainly did not!!!

You ruined my daughter’s most important day. She will remember this for the rest of her life. No words or actions can change this. You were also unable to manage her husband's disabled father - despite prior notification. Absolutely appalling and the customer service matched.

My expectation would be for a full refund and then a complimentary 1st anniversary stay to demonstrate your commitment to restoring our trust. Mistakes happen but this should NEVER have happened. What a horrible waste of my money and a blight on my daughter’s most important day.

Xavier Martinez
(Father of the bride)

Dreadful membership experience at Norton park. Made to feel like second class citizen- took services away, towels, coffee machine, would cancel classes after you’ve arrived for them or didn’t provide rooms until after we had arrived for scheduled classes. Were instructed that we didn’t have access to facilities once they had exclusive bookings if the hotel.
When I handed notice, they made out I needed to give 2 months and then started hounding me with emails once the debit instruction was cancelled! What a carry on..

Booked a Two Night Stay B & B plus Evening Meal with qhotels. Unfortunately due to ill health and unforseen circumstances,we unable to take up the voucher within the redemption period.We had paid £250 pounds for the offer and were told told that the voucher and the monies had expired.They were completely unsympathetic to our circumstances.Granted the voucher had expired, but the £250 of my money was in qhotels account and no way would they refund the mony or put the money towards another booking.The paper trail dealing with qhotels was unbeleivable, wrong e-mail addresses, wrong contacts etc, etc.Anything to discourage the complainent.Needless to say, for any future Hotel bookings qhotels are " persona non grata " .

One night stay at Stratford Manor Hotel (4th Feb). Decent sized,well appointed, clean rooms (note: this is a dog friendly hotel with dog beds provided in the room - if you don't like the idea suggest you let reception know before arrival). Leisure facilities are excellent. Breakfast is outstanding - plenty of choice, hot dishes well cooked and regularly replenished. Dinner not perfect but tasty - pie crust hard and burnt due to being left in oven too long, although inside juicy and meaty. Staff all very friendly. Definitely worth a visit or 2 or 3.

I booked a 1 night get away for me and my hubby, wo only live in Stoke so quite local, booked Dinner, bed and breakfast! On arrival we were booked in by Rachael, nothing was too much trouble, she is a credit to the hotel, room was fabulous, dinner in braserie was gorgeous and the breakfast too!! Enjoyed it so much we will be back

Watch out for the Car Park parasites. The Hotel Management that is. Went to a Christmas do on 1st December and ended up with a 100 pound penalty notice because it was pitch black and I used the back entrance. I did not see the signs telling people that registration is necessary.

No warning was given when booking and I certainly didn't see any signs. This was totally unexpected and very UNFAIR.

This was The Ashford International Hotel, Ashford, Kent

DO NOT VISIT THIS PLACE

I booked a spa experience, 1 night stay for my wife and 9 friends/family to stay over, have dinner and breakfast for a surprise big birthday celebration. Though I did not stay myself, I joined them in the afternoon and to collect them the following day.
Booking over the phone was easy.

All I'm able to comment on is the is that the bar/restaurant staff were so very attentive. They were all so smart, polite and gracious, friendly, helpful and warm.

Every effort was made to make the party welcome and to accommodate for all their needs while I was there, and from what I hear, and beyond that too.

On check-in day, the manager and staff were helpful and quick to serve. Thanks to lovely lady serving us that day (I think possibly named Mel)

I would especially like to give a shout out to Andrea (hopefully the correct spelling). A smartly dressed man who seemingly was taking orders, delivering food and drinks for everyone in the bar area, all by himself on checkout day. Though this was the case, there was no delay in service. So thanks sincerely for that my friend, I am so grateful to you.

Norton Park should put your smiling happy faces on the website !!

I am sure the rest of the party will leave their own reviews to talk about the spa and the grounds and rooms.

Will definitely be seeing you again sometime soon.

I recently booked a break away at Chesford Grange Hotel in Kenilworth 24-26/8. Generally the hotel was good value, friendly staff, nice spa and breakfast was plentiful and varied. However, there was an overall smell of drains across the whole complex, very unpleasant, the room was not cleaned thoroughly, the toilet had clearly not been cleaned at all, an old pair of socks from a previous occupant was found, something similar to a medical dressing was found in the bed and when a diabetic kit disappeared from the room, the follow up by the hotel was poor. Memorable visit, for the wrong reasons, sadly.

We stayed at Oulton Hall near Leeds, a hotel we visit at least once a year. The service at breakfast has improved since our last visit (it had been terrible on the previous 2 stays). Our room was fine, too, but what really let the hotel down badly was the leisure facility. It is meant to be open until 9.30 pm, yet the staff are cleaning and closing down the facilities before 9 and treating users very rudely and disrespectfully to get them out of the building by 9.30. On the first 2 evenings of my stay a female employee entered the male changing room before 9 to mop the floor, whilst on the 3rd evening I had my towel and goggles case removed from poolside whilst I was still swimming. I had to go up to the spa reception dripping wet to track them down. They had been taken by a disgruntled member of staff to teach me a lesson! Simply unacceptable for a 4 star hotel.

Slayley hall - q hotels you are ruining what used to be a fantastic experience- you should be ashamed, basics are non existent lift buttons broken, cleanliness, frozen veg, the only good thing is the fantastic golf courses hopefully you will not ruin this - shameful 😢

Just made an online booking for the Norton Park QHotel, Winchester with the help of Anna from the hotel reception, over the phone for ourselves and our two dogs for a night at the end of July 2023. We would like to thank and congratulate Anna for her exceptional customer service. Once booked, Anna tracked the booking through her system and rang me back as promised to confirm all was in order for a room for 2 adults and 2 dogs. Thanks again Anna, from Ian & Helen Wiltshire

Rude staff cold calling with a hard sell for overpriced “deals”. No thanks.