Qhotels Avaliações 

I will happily give them 4* for their Chesford Grange Hotel. Clean comfortable rooms, cheerful, very helpful staff and good food.

However, the Spa does not merit more than 1*. It is a rip-off. Way back in the middle of March 2022 I tried to book online but could not, so I did it over the phone. I was quoted £49 for a manicure and £49 for a pedicure. I could not pay at the time of booking because they were not set up for taking telephone payments. This is an excellent move on their part because when I arrived for my appointments on 6 May I was charged the new price of £75 for each. On complaining the reply was, "It is your responsibility to check the website for charges". It was also crafty of them not to send me a confirmatory email, so I do not have any proof of what I was quoted, but a check of their charges at the time would confirm it. A decent less grasping company would happily honour the price quoted. It is not the customer's fault they are inefficient with their payments methods.

Three days after I posted this a reply on another site said they would bring the pricing matter to the attention of the relevant departmnt. No mention of a refund.

Stayed two nights at the this hotel, upon arrival was impressed with the outside looked classy, was greeted with a warm welcome by friendly engaging staff
Room was clean and comfortable and better than expected used the restaurant for both breakfast and evening meal as part of the spa package we booked food was very nice well presented and very enjoyable, great set menu selection and a wide choice at breakfast
Spa facilities were good, treatments were mixed first was great 50 minutes back massage second a all over scrub 25 minutes was rushed and felt incomplete
Although a power cut knocked out the hot water for a period this did not spoil our stay
A special shout out to Ibs, Choloe & Tataistua (Resturant) Sean (Bar) there approach to customer service was brilliant and defiantly enhanced our stay…

Lovely experience. zemi lunchtime server was very welcoming and made us valued. We certainly will return .

The Park Royal, stretton, Cheshire.
I wish I had read these reviews before booking for three nights here. First room didn’t have a fridge so asked for an upgrade but the second room had bottom indentations on the bed where people had been sitting on it so went back to the first room (152).
I ordered room service as the restaurant was busy. It arrived completely cold, burger and chips. The sticky toffee pudding had a hard side to it and the jug of milk had been spilt all over the tray. I emailed and also asked about where I go for breakfast and what time. Four emails later, still no email about the time. It took five calls to reception to be answered.
Tried to sleep that night. The mattress had at least three springs sticking up in the middle of the bed. It was incredibly uncomfortable and impossible to sleep on. I emailed the hotel and NO response. I emailed the following day again and still ignored. If I wasn’t so exhausted I would have packed up and gone somewhere else. Three nights with barely five hours sleep and my thigh has a huge bruises area from the mattress. Utterly appalling!!!!
Every time I tried to get through to reception it would take at least five attempts or more
The bathroom had framework that needed painting and the grout on the tiles needed cleaning properly.
For most of the night doors are constantly slamming as they are weighted fire doors and someone knocked on my bedroom door at 11.55pm and again at 12.20am.
This is meant to be a four star hotel but I would give it one at most.
I emailed since checking out today and asked for the managers name and email address and NO response.

We booked for 2 nights at the Norton Park Hotel. EV charge point was broken, part of the reason to stay there, so didn’t get off to a good start. Check in process was slow, only 1 person at the desk when there was space for 3. Slow. Booked a ground floor garden room so the dog could have access to the grounds. We were put into a second floor room, from which we could see the back of the restaurant (which was closed for refurbishment). If you stretched out of the window a bit you could see gravel, but no garden. Room was incredibly small, dirty stained duvet cover, skid marked bath towel for one, nothing for two people. Abandoned sheet trolley left outside the room. The corridors smelt of wee. Decided to leave after less than an hour, and the only reason it’s gets one star is that I got a full refund.

DON’T BELIEVE THE WEBSITE, it could be a completely different hotel. Dunston Hall was similarly disappointing

Beware of Slaley Hall, Hexham. In January, my wife booked spa treatments to celebrate her 75th birthday in February with our 2 daughters.The telephone agent took the card details and confirmed the booking for the following month. Two days before the spa day, as she had received no confirmation, my wife checked the booking to discover that their group of 3 was now separated into different individual times in that day. Apparently this is completely impossible to change. Spa days are the core of their business . How can they get it so comprehensively wrong? If it was OK in January, just what had Slaley done to ruin their £250 February spa day remains a complete mystery

We stayed in room 15 for one night, Constant noise from the plant room close bye, a motor switching on and of constantly and through the night, the carpet was badly Stained through out, we were unable to use the Shower as it didn't work, the floors in the bedroom and ensuite were squeaky, floor covering in the bathroom was ripped in several places, No ventilation in the bathroom/ wc area contrary to Building regulations ! window locked and no key available ! access to double bed one side only other side touching and radiator, Appliance testing out of date Hair dryer Oct 2018, Kettle Oct 2020 this room is one of Thirty Two we dread to think what the remaining rooms were like ? Don't be fooled by the Website or the Owners chat on the phone this property condition is apalling. The front of house staff were very nice and the Breakfast was Excellent, the Accomodation was Abismal do yourself a favour do not stay in this establishment.

I Nelson
Business Proprietor

Ashford international hotel is extortionate rubbish leaking taps in bathroom, mould around window in room and lightbulbs not working, VERY OVERPRICED Restaurant 4 tiny meatballs with pork scratchings from a packet not as described for £6 starter, powdered mash potatoes and rock hard peas, 2 drinks from the bar £16 absolutely ludicrous
We put the tag on room door for it to be cleaned when we went out came back NOTHING had been done although when we left the in house team were cleaning all the rooms, this place needs a management shake up and I mean the management at qhotels not at the ashford international as they are just following orders from the dullards in the offices at qhotels headquarters……..!!

Previously a member before COVID and just purchased a three month pass for £150. The first time I took the children swimming he water was warm and staff very nice at crewe hall. Three weeks ago water was very cold I was told that the boiler has broken. Missed a week then the next time I went water still cold and my grandson got shouted at by Charlotte the manager for running a few steps on the poolside. He was humiliated not the approach a manager should have I asked why the water was cold she told me she backwashed three times a week and filled with cold water. This Sunday took the two children swimming and again very cold. The pool was empty my grand daughter sat for two minutes in the jacuzzi to get warm on our way out,pool was empty at this point my eight year old grandson put his foot in jacuzzi and splashed her to get out. Within seconds Charlotte was on the poolside before I’d even walked to the door again shouting at him. I only attend once a week to take the children for a swim and she has ruined the experience they do not want to go anymore. Pay six pounds for the each time we attend. My three month membership finishes on 3 jan I asked for a refund which she told me I would not get. Do not join as the standards have dropped and the manager Charlotte has a poor attitude attendances will be dropping at crewe hall spa. Mrs j noble

Arrived at Stratford manor, gardens all very overgrown and hotel entrance and foyer not what we were expecting at a four star, quite expensive hotel.
Room ok but light bulb missing and remained missing for three days besides notification. Only one glass in the room, had to request another one. Swimming pool not up to cleanliness standards we are used to and showers were too hot to use! Cold taps not working in both female and male changing rooms. I suggested they must close the changing rooms on health and safety grounds. A child could get scalded!
Dinner very poor. Worst ‘fresh’ salmon I’v ever had.
Breakfast on the first morning must have been set out under warming lights for an hour or two before we ate at 8-15am!
We ate out in Stratford that evening!
Breakfast on the second day better. Returned after a day out to an uncleaned room! No change of towels! No tea bags, coffee or milk. Had to complain to get these things. Also had to request a toilet role!
Terrace at rear of hotel very uneven in places and grass growing through every joint!
Hotel not clean!
Staff were polite and pleasant but too few of them.
Stratford Manor 5th to 7th September 2021!
Never again shall we use a Q hotel!

We stayed at the Slaley Hall for 3 days last week - we wished we hadn't. The service for a 4 star hotel was appalling. No one to help with luggage on arrival, no possibility of a newspaper, no room service, the room was only cleaned once in a 3 day stay, better breakfast in a travel lodge - (greasy eggs, undercooked bacon!). No one on reception for much of there time, and the phone to reception never answered. Restaurant not able to cater for all the residents, so forced to eat in a noisy sports bar. - is this what you would expect for nearly £500 per night - I think not. Saw 4 women walking around the hotel with toilet rolls as they had run out and no one had replaced them - what a joke.

Wish I had come on here before booking. Staying at the Oulton Hall hotel Leeds for the weekend.
One word…. Shambolic! Don’t go until they have re assessed their cleaning and staffing issues. Rooms are unclean and taps in bathrooms don’t work. Food appalling. Spiders and cobwebs you name it. Q hotels need to wake up or they will go down the pan …a dirty one at that.

We chose this hotel as a birthday treat for my husband, who wanted to visit Cambridge. We booked and paid on line. We had to queue at reception, in line, for 40 mins. before we were allocated a room. We asked for an upgrade which we paid £50 extra for the two nights. We were very disappointed with the room.. There were no bathrobes, (these were advertised as supplied in the upgrade) only 1 bath towel, the tea and coffee supplied were a very limited amount and choice, only two paper cups and no teaspoon. The carpet had not been hoovered, and the room looked shabby. The queue for breakfast on the first morning was awful! The dining room was far too small and the tables were too close together. Dinner on the first night was good. The second evening the dining room was commandeered by a large family group who were very raucous with unsupervised children who were very annoying to other diners. The steak we ordered was the size of a large beef burger, and did not warrant the cost. We ordered ice cream for desert, which took 40 minutes to be served. We asked 4 times where it was. Other diners were left waiting to have their orders taken, and then for their food to arrive. The staff seemed not to be trained, inattentive and wandering aimlessly around rather than taking orders, clearing used dishes and attending to customers. To add insult to injury, we were presented with a second bill for £300, despite already having been paid in advance. We were told it would be refunded. To date this has not happened.

We had a 2 night stay at the Cambridge Belfry, despite booking and paying in advance it took 35 minutes to check in, I payed an extra £50 for an upgrade, lots of extras promised on the web site. Two paper cups no tea spoons, no bathe robes. The dinning room was very noisy tables in long rows with very little room. The staff seemed to not care less, wondering around aimlessly. First nights meal was fine, the second night we had the smallest stake they could serve £20 each! Then we had the ice scream fiasco, when the staff deemed to look in our direction and having to wave to get her attention asking 4 times when our desert would arrive it took over 30 minutes to. The final thing, when checking out I was charged again, when pointing this out she said I was procedure and it would be refunded, no refund yet.

We have stayed at about 8 Qhotels and always been treated very well. The staff have been excellent wherever we have gone, particularly at Belton Woods, which is a family favourite. A recent stay at Chesford Grange, however, was a little below par. Again the staff were excellent, but room decor was tired and room wasn't clean. It does annoy me when you get marketing bumph at present saying the room had been given an extra clean to provide some Covid reassurance, when patently it wasn't true.

Chesford Grange
We have stayed in this hotel many times over the last 10 years when visiting Warwick castle. Like everyone, over the last 18 months we haven’t been to many places, so decided we would visit some of our favourite places in the uk! We had been very much looking forward to our stay, we arrived quite late (7pm) after visiting Woburn on our way. Went to reception to check in and told we had been given an upgrade to a superior room from a deluxe family room. But unfortunately the superior room was for two guests and we had our children with us…. Obviously why we booked a family room! We were asked to wait in the lobby while the person on reception tried to solve the problem. After 20/25 minutes we were asked if we wanted to wait in an actual room while they tried to resolve the problem. We eventually phoned reception as we hadn’t heard back from them after another 20 minutes, it was getting late and wanted to basically settle in a room. We was told they had found two rooms for us next to each other but wouldn’t be ready for another 45 minutes, even though it would be late, we accepted the rooms and went for a walk around the hotel grounds. We walked back through reception on our way back from our walk and asked if the rooms were ready, only to be greeted by someone else at reception who said she had just tried to find us. She then went on to explain that another mistake had been made and the two rooms we had been offered were on different floors of the hotel and not next to each other as we had been previously told. This meant our children 15 & 10 would be completely separate from us, or us as husband and wife separated. Definitely not the family break we had imagined. At this point, it was almost 9.30 and we decided to find another hotel, who could accommodate us as a family!
Up until this visit, we had always been happy with our stay but can honestly say we won’t ever return. It’s in desperate need of tlc and these mistakes shouldn’t happen. They are full to capacity and couldn’t correct the mistake made by themselves but at the cost of our family stay!
I’ve tried to email reception since we left to ask about the official complaint procedure but had no reply.

My reservation was cancelled by Stratford Manor Hotel. 5 days later I had received no email comfirmation this was the case, no refund of my prepayment, and was still receiving emails offering to upgrade my stay; I phoned the number given on my booking email. They had no record of a cancellation and when I gave them the phone number the call had come from they said they had no phone numbers like that so it couldnt possibly have come from them. I therefore cancelled my stay with them because I had booked another hotel with someone else. I then became concerned that I had been the victim of fraud so phoned the hotel number directly. They confirmed the original call was correct and it had been cancelled. They couldnt explain why the hotel was saying one thing and qhotels another.

It is especially disappointing as we have stayed previously and loved it. I would have thought that the last year would have given them plenty of opportunity to put processes and procedures in place to ensure that cancellations by the hotel for local reasons reflect on the central booking system.

Tried contacting Q Hotels re booking for a weekend for the family. Had a couple of questions that needed to be clarified prior to any booking. Tried calling two of their hotels, but forwarded to Central Booking line rather than be able to simply speak to someoneat the hotels. 8 attempts were made at various times over a couple of days, then followed up by an email. Four days later still no reply. Initial response email and messages on phone assured me that I was important and that they would be with me very shortly. Even accounting for current situations this is abysmal service from an industry which has to be Customer Service led by nature of what it provides. A few years ago I used to often use Q Hotels and only had good things to say about them. I can only really speak about the lack of customer service on enquiries on this occasion, but if this is anything to go by, as well as many other reviews Q Hotels days are numbered if they do not change their approach. Really disappointed.

Pre pandemic my son booked my wife and I a spabreak at QHotels - Slaley Hall,Hexham, Northumberland. Of course the pandemic kicked that into touch! We twice had booking attempts cancelled and today we commenced the process once more. Slaley Hall will now nolonger honour the vouchers, worth £67 each, demanding a surcharge! Fair enough, we did not really want the spa experience, afternoon tea and use of their pool would suffice - no deal! We would not wish to darken their money grabbing door now in any case! Potential buyers beware. Now begins the “fun” of gaining our son a refund!

Oulton hall in Leeds. Booking made in January for group of 8 staying 2 nights with 3 rounds of golf. On arrival we was informed that there was no buggies available even though we had email confirmation. The pro shop advice was to cancel and go somewhere else?? They did manage to arrange buggies for 4 people as some of our party was unable to walk that distance. Same thing day 2, but was promise all buggies for the last round. The pub / dining area at the golf section only open at the weekends. This was evident with other parties too and the pro witnessed by myself literally shouting at a guest after they messed up? Prices of alcohol varies depending on time and who is serving. Last day car broken in and all clubs stolen. Mine alone had a value of £3000. No signage regarding liability? Reception wasn’t interested even given us a dust pan and brush for us to sweep the mess up ourselves. Apparently club storage but not offered on check in. Still waiting on the hotels to supply the police with CCTV footage. Countless emails with director of the hotel (Jan Coskun) and director of golf (Jon Pilkington) both of which are proven liars with empty promises. Asked for regional contact information to escalate but no response. A more suspicious person would think they are hiding something???
This place is awful service and awful facilities as the course is an absolute mess. The only resolution they offered is for us to go back to play and stay one night. This is after they know we have no clubs to play with.
Please be warned and stay away as you WILL leave disappointed.