Qhotels Avaliações 

Recently stayed at the Cambridge belfry hotel and spa. We booked this on the basis that we could use the spa and have a relaxing evening before my friend got married.

We had a penthouse suite which was really lovely. We went to the spa to find that there were swimming lessons taking place and that the steam and sauna were unavailable to use which was really upsetting.

A group of 12 friends and I stayed at the Hampshire Court Hotel, Chineham part of the Q Hotel group. We used the hotel as a base for three day golf. We pre paid for dinner, bed and breakfast. We are all over 50 and from a variety of work backgrounds. If you intend doing something similar to us DO NOT STAY HERE!! The staff have been reasonably good but the food and accommodation is very, very poor. The Hotel is tired. As I type as we have just finished our main course on the Friday evening which was COLD. There was no one to complain to. We still have not received our dessert. There have been other issues that have not been resolved. No wine glasses, run out of drink. As an example, we sat down for food at 8pm it was served at 915pm and as I say it was Cold!!! Wine was ordered for dinner and has not been served. It has finally arrived at 945pm. The Food quality is poor. There were issues over a £28 per person allowance for food. We have complained everyday but the Manager has not appeared. They do not want to listen to us, but are only interested in pound notes. If you are considering staying here I would suggest going else where.

zero communication!
4 call backs requested by events team, Sales Manager & General Manager over the last week but no reply. Guess I will have to take my booking for 30 rooms & meals elsewhere

The Qhotels booking dept don't seem to communciate with the golf dept. We booked 2 nights for 3 people, firstly booking 3 electric trolleys then changed them on advice from fellow golfers to ride on buggies, only to find when we arrived they had neither. WE WERE NOT TOLD ABOUT THIS. We would never have booked this "holiday" had we known. We struggled up the hills with the basic push trolleys, one of us only playing 9 holes each day. Ruined our longed-for break - no compenstion offered & they had the cheek to charge us for the push trolleys. Won't be going to Slayley Hall again! We did complain at the time and wrote to them about or experience when we returned home. They did apologise but we are still angry and extremely disappointed.

The most beautiful place I have ever stayed at with warm and wonderful staff. We had a lovely break and are planning to visit again soon.

So good, I've booked again for 2 weeks time!! Absolutely beautiful building, food and bedrooms. We were in a twin room in new side but not far from the Brasserie, where we had excellent service and food for both dinner and breakfast. Such friendly staff. Would definitely recommend this place snd goingvwith my husband for Valentines.

Just booked a spa day and hotel break through QHotels and spoke to Humera (didn’t quite get her name). Her phone manner was absolutely awful and she was rude during the majority of the call- this included being the least helpful she could possibly be. I genuinely could not believe the lack of respect and not wanting to help a new customer. I am just hoping my booking and everything goes smoothly and enjoyable as this was a lovely present from my partner. Fingers crossed my experience isn’t similar to that of the one sorting out the booking.

Trying to contact these people is a complete waste of time. Customer service is absolutely awful.

Q Hotels are Scammers. Went to charge my car at Tesla Supercharger at one of their hotels. Was presented with a £100 car parking bill for 30 minute charge. Avoid at all cost.

Had to cancel xmas stay due to illness no flexibility on transfer to xmas 23 I know its hard for hotels at the moment but it's hard for customers as well as usual british customer service at its best

Went for an overnight spa package at Crew Hall, Q Hotels.
Really poor hotel experience (worse I’ve had). Booked an overnight spa break for me and my mother, following a broken back recovery, wasn't cheap. Only half of the hotel was open, next to 0 guests in the hotel, felt eerie. No bar with seating available anywhere in the hotel to relax in the evening or even get a drink during the day or order lunch if required (which was the original plan - it was shut due to works being done, no one advised me of this at any point, even upon check in). The hotel website suggested it was fully functioning and had several bar/lunch menus to peruse, however none of this was available. The hotel had opened a none functioning conference room, in the evening for dinner, which was far too large to house the c.12 guests, it was also cold, so I kept my coat on throughout the evening. You could order a drink in here in the evening and have a 15 minutes’ walk (including a flight of stairs) to a small unfriendly afternoon tea area near reception which was full of hotel staff discussing weddings. Menu was a reduced menu (not what the website advertised) only had 3 options for each course, to which with an allowance as per our package, you couldn’t get one of each course without going over the £28.00. Couldn’t order any side orders. Chef made the food up as he went along, either leaving items off plates or throwing random items on there (not on the menu) he’s very lucky there wasn’t anyone with sever food allergies. There were 3 people complaining while we dined (including us). On top of all this the lady who performed my mother’s manicure was so rough with her, 2 of her fingers bled from her pushing up her cuticles too far, to which the hotel lady just said “sorry”. Her fingers were swollen for days. I’d give it 0 stars but that’s not an option. Never again!

I recently visited the Qhotel Stratford manor in Stratford upon Avon on 22/10/22 as we went into the lobby we were greeted like special people! Felt comfortable and the lobby smelt lovely, we filled in the questionnaire, given the lunch menu, taken through to the spa, we had a delicious lunch, thanks chef! Had the most fantastic massage and felt refreshed after a swim and sauna, cannot thank the staff for the warm welcome! Thanks girls, especially to rally, who looked after us, and kept everywhere spotless roisin, suki, and Helen it was a birthday treat for me, and my daughter came with me! Loved spending the day in the dressing gown!! 100 per cent perfect, best day ever faultless thanks so much xx

Im not one to write reviews. And judging by the lack of responses by QHotels, they are not interested in them either. However, on this occasion I booked an X-Mas break with a superb operator called Jabir at QHotels. He was very professional and helped with many options. Terrific.

We settled on the The Park Royal, Stretton Road, Stretton, Warrington, WA4 4NS for a 3 night X-Mas package. Paid the deposit.

I was asked for our menu choices by a delightful young lady who had called and left a message on our answering machine calling from the Hotel.

I called back and spoke to the rudest, unprofessional person I have ever spoken to at any hospitality venue.
I just wanted to leave my menu choices. She wouldn't help at all and cut me off twice. On the third attempt I asked to speak to a GM. She cut me off again.

After 14 attempts to speak to someone. She was just hanging up. I contacted Jabir (above). No one was answering the phone; he couldn't understand it either.
He kept in touch with me and was as exasperated as I was.

Jabir called me back on the landline.

Eventually, someone answered and I asked to speak to the Duty Manager. I was told that that was Steve. He would call me back. After another 11 calls, someone answered and said they were having problems with the phone system! But Steve had tried to call me but my landline would not take inbound calls... thats the same number his colleague used to leave her message about our menu choices and the same one that Jabir had used.

I gave my mobile number. He never called. After 4 calls; the message from reception was that he had tried to call but my MOBILE was now not accepting calls.
When I said I would wait for him to come to the desk she cut me off.

OK, so people have bad days. But not like this. This hotel is a shambles. BOOK IF YOU DARE. Do not wait for Steve. He is lives in cloud cuckoo land.

What a shame.

Goodbye QHotels

We have been members of QHotels “Breakaway” club for many years and have attended many of their hotels for long weekends.

One of the advantages of this membership has been the fact that we could book on a “fully flexible” basis so that we would not lose our deposit if we had to cancel for some reason. We have never actually cancelled a booking!
I was in the process of booking one of their Breakaway member offers for another long weekend in October 2022. The offer was described as “fully flexible” on their website. I always call their reservations team to book as the organisation has never been good at honouring offers at the actual hotels due to lack of a joined up process with their Marketing Team. The booking clerk happened to mention that the deposit is “non-refundable”. I queried this and it was ultimately referred to their Marketing Team. They have just confirmed that the deposit is, in fact, non-refundable! So what do they mean by “fully flexible”?
I no longer trust QHotels and will never be staying with them again! GOODBYE QHOTELS.

Hotel is ok food is not good no taste and only 2 or 4 selected products staff is not co operative in night

Disgusting, unclean and possibly 'dangerous' apartment offered by Q hotels via Booking.com. We found excrement in the toilets, blue 'tablets/sweets' in the bedroom/lounge, despite one of the guests being vulnerable the apartment was unclean. We complained and they confirmed the knew the apartment was not ready for any to occupy but they let the booking go ahead anyway. They offered a 25% refund for a destroyed holiday, we have not accepted, why should we?

Used the swimming facilities the jacuzzi has been out of order for 2 to 3 weeks,cleaning hygiene throughout is appalling, no soaps in showers or plastic bags.
No plastic cups,all reported but they seem to get ignored.

on our recent visit to norton park hotel and spa on 7.7.22 we found the hotel very dusty especially our bedroom, also there was a mattress pushed under one of the beds which was very grubby and had holes in it. the meals were taking 2 to 2 5 hours from starter to coffee, also bar service was a shambles. in total very very disappointed.

My husband and I stayed for 2 nights at Norton Park which included 2 breakfasts and 2 dinners for a little Birthday treat but, unfortunately, we were hugely disappointed. This was the 4th time we'd visited (as we'd been quite happy with the previous visits) but this time things had gone very much downhill across several of the areas. On arrival the lady on reception was friendly and welcoming but we were rather shocked by the poor level of cleanliness of our room and bathroom in particular. In the bedside drawers there were various remnants from previous guests which should have been hoovered out and given a wipe over. In the bathroom, the lower area of the glass shower surround had dried-on water streaks, which only needed a gentle wipe over as I was able to remove it with a damp finger. Then the tiling by the sink had some very dirty looking dried splashes that had not been cleaned off. Photos of this are attached here.
What we were most shocked about was the fact that on the morning of the 2nd day, we'd been having breakfast and on returning to our room, we found our door propped open on the latch and absolutely no-one around! We saw a trolley in the corridor and untidy items heaped on the floor but no sign of anyone around. We went to reception to enquire and complain about this which took a good 5-10 minutes and returned to our room.....and still the door was propped open and no one around....with all our personal items in the room!
Prior to visiting the hotel, I'd looked at the restaurant menu and saw a couple of dishes that appealed to me but once in the restaurant for dinner, we were handed a totally different menu! I mentioned the fact that the options I wanted weren’t on the menu and waiter said that ‘this had been mentioned to the managers many times’ but nothing had been done about it! Also the fish and chips were served with a very paltry portion of mushy peas and very poor quality, overcooked chips.
The pool and steam room was very nice but there seemed to be not enough staffing in most areas. On our checkout we were offered a small discount but the whole experience resulted in us sadly not intending to stay again.

The Hampshire Court Hotel and spa, very tired hotel, not at all a spa experience. Breakfast was below standard based on other Qs we have stayed in, poor presentation and clearly cooked and displayed with poor care and attention. In particular the Leisure and Spa Manager AARON BENNETT is rude and offensive and talks about the clients unprofessionally to his staff as if he is holding court, clearly not a competent and trained manager but one that feels he needs to elevate his status by disrespecting clients.