Qhotels Avaliações 

I have booked two stays at different hotels upcoming September and October 2018. I have been online for over an hour trying to find my bookings - The website is absolutely dreadful. No clues whatsoever. I have a username and password but no idea where to use them.
Very off putting before I have even set foot in the place. And no, I don't want to spend a fortune on premium phone numbers trying to talk to them.

Tried to access the spa at Chase Hotel, brockworth. 5 unanswered calls, messages left no ring back.
Talked to reception promised a call back never happened.
Asked to speak to the manager got put through to reservations.
Promised a call back from reservation manger, no call.
Waste of time, dreadful service, don't waste your time here.

Stay at Q Hotel Belton Woods 11-14 June 2018 Rooms 211 and 270

. Complaint email sent 14th June, 2018 to Assistant Mgr at Belton Woods : no response

. Letter of complaint then sent two weeks later to Mgr, Customer Relations:
No response

I am very disappointed that you have failed to respond to either of these communications and must say that my opinion of Q Hotels has been severely diminished.
P Hay

My wife and I went to the Aldwark Golf and Spa hotel in North Yorkshire.
Some good and some bad about this hotel. The good includes the view out of the window (hotel surrounded by golf course and countryside); the free-to-use swimming pool (not very deep), sauna and gym; the breakfast - good variety of food, although the bacon tended to be tough as leather some mornings. Staff are also friendly and helpful on the whole, although we did experience a grumpy spa attendant. The bad includes the prices of their own food from the bar (2 sandwiches, a bottle of water and a cider = £21) and their restaurant, plus the cost of spa treatments (£69 for a facial or massage - it's cheaper in London !!). Luckily there is an excellent pub in the small village, The Aldwark Arms, which serves good food and ale at reasonable prices. However, to avoid paying the hotels prices for food we had to drive to the nearest town-Boroughbridge- to find a supermarket where we could buy our own snack foods. But the main contention for us was the room. It seems the wing over the reception area is the old building. Other rooms may be more modern but ours was old and worn. The furniture was a mish-mash of old and miss-matched some of which was badly worn and scratched. We had a kettle, TV and fridge that worked but no mini-bar or the promised trouser press (not that we needed it). Also the wall by the side of the window was in a terrible state. The plaster under the wallpaper was crumbling This is classed as a 4-star hotel by the AA but they clearly have not seen this room for which we paid (including breakfast) £951 for the week (about £136 per night). The wallpaper and doors in that wing were stained dirty and peeling/ripped in places. When I told reception about the state of the wall plaster in our room they could only say that it was 'an old buildng' although I did get the impression that that wing is due for revamping.
We had brilliant weather all week so our holiday - visiting various places like York and Thirsk - was an enjoyable one. I would not write this hotel off completely. It was a bit isolated for our needs but it is a good hotel to go to especially if you play golf, provided you don't get put in room 204 or adjoining rooms in that wing, and have plenty of money! Finally, my last gripe is that on one night there was a 'party' or gathering in the bar/rooms below our room which went on till 12.30 am. Their talking was like having the TV on full blast in the next room. After 12.30 a few stayed on till 2/3 in the morning talking loudly and singing and finishing up by banging on the tables. Needless to say I only got 2 hours sleep that night. Why does a hotel allow such activity in rooms below visitors bedrooms ??
I filed in the 'review' request from the parent company and requested a call back. No call has been received from them as yet.

I have been to two of these hotels and both were fantastic. The one I have used more is Norton park and have stayed overnight and also gone on spar days. The people are all lovely and the hotel and spar and really nice. I would definitely use it again. I went to the one in Shropshire but can't remember the name of it though. That was brilliant as well. I would highly recommend it

Very Disappointed with Forrest Pines. I had a twin room in what they call a 4 star hotel. Whilst they have the facilities of a 4 star hotel, the rooms are shocking. I've stopped in nicer budget big chain hotels than this. Very very outdated, and dirty (not dirty like it hadn't been cleaned, but more like old dirty, 20 year old with no decoration and wear and tear and that dingy yellow colour). I would guess these rooms we're last done 20+ years ago at least. For £100 a night - it really isn't worth it. Then the drink prices are that of a 4 star hotel in central London. Overall not impressed.

I will add though - all the staff we're very pleasant and accommodating.

We departed Crewe Hall yesterday morning, with a very heavy heart. Over the last ten years we have seen Crewe Hall as our little sanctuary and have visited the hotel around 7 times in this period. However it is with much sadness that we will not be returning and are now looking for an alternative sanctuary. We have both noticed a considerable lack of customer care and quality of experience over these past few years but this visit has got to have been the worst ever and on check out we were advised to write down our observations :

On check in we were supposed to be told that my best friend had booked us in for afternoon tea, this didn't happen and luckily we had been informed by our friends that this was the case otherwise we would have left without been any the wiser. Following this we were then charged for the afternoon tea on our room bill, which I noticed after we had paid the bill and had to query it. The tea was booked and paid for in advance and this should never have happened.
When we got to our room, 4102, we unpacked and noticed that the cupboard containing the tea/coffee had a broken light fitting, which was then sorted on day 2 of our stay. The wardrobe doors are broken, the hinges have come away from the door! Worst of all when I decided to take a shower before dinner, I had to use the bathroom towels to clean the tiles! As I was showering I had noticed the mouldy grout however all the tiles were covered in a black mouldy film. There is no way that shower has had the tiles wiped down in months!! We then left a note in the room to say that we wanted replacement towels after cleaning the bathroom, which was done, but it obviously wasn't passed onto management that we clearly were not impressed.
Dinner on the first night was another disappointment, the menu choices were limited for vegetarians and I had to opt for the mackerel, which was inedible due to the amount of bones in it, I got so sick of pulling bones out of my mouth that we spoke to the restaurant manager who just took it away. My main course was the falafel burger, it didn't come with the green tomato chutney as stated on the menu and was warm at best and dry. Looking at the other menu alternatives I knew I would have to choose the macaroni cheese as my main meal on our last night. Macaroni cheese as a 4 star hotel restaurant option, is this a child meal? On the last night I ordered this dish and wished now that I had taken my phone to get a picture. I was presented with a dish of 3 spoons of pasta that looked like it had dishwater sprinkled over it! It was again unpalatable, no cheese sauce and watery. My husband tried it and then spent the next ten minutes trying to get the attention of the restaurant staff. When we spoke to the manager he apologised, said he would take the evening meal off our bill, which on check out he hadn't done!!! So we were expected to pay for a meal I didn't eat, the receptionist took this off our bill, but said that she had not been informed by the restaurant of our experience, not only about the sub standard food but also the fact that when the restaurant manager pulled out my chair he failed to notice the chewing gum on the seat.
Breakfast on Monday morning was something that I was looking forward to as I hadn't eaten the night before. The hot buffet was far from hot and the hash browns were raw in the middle. We again bought this up with the restaurant manager who spoke to the chef. The manager came back to our table and told my husband," the chef says the hash browns were baked for 20 minutes and can't be raw!" Disgusted at his response my husband pulled the hash browns off his plate and told him to take a spoonful and tell your chef to try them. Next thing we noticed the hash browns were pulled off the hot plate. All members of staff were just chatting and we had to break the skin on the beans, the fried eggs were cold and the scrambled egg had obviously been sat for so long you had to cut it with a knife. Surely the front of house staff should be checking the temperature of the food etc? The following days the breakfast was totally different and much better.
I feel that the spa too needs a thorough deep clean, may I suggest you have a look for yourself. The far end wall has something on the wall that looks as though excrement has been smeared on it. It looks disgusting and was there all three days that we visited the spa, showing that it obviously doesn't get cleaned properly either.

As you can see our experience this time has ruined what we saw as our sanctuary and I feel that we have come away from Crewe Hall paying for what was meant to be a romantic break full of resentment that we spent good money on such a terrible experience.

Stayed at The Queens, Leeds in early Dec-17 for 2 nights with partner. The room was not up to the expected standard for a 4 star hotel with signs of lack of maintenance including a window that would not close properly; taps that did not work correctly and some light fittings that didn't work at all!

Breakfast was disappointing - on arrival we were told to wait to be seated while the member of staff proceeded to take a lengthy telephone call from a guest ordering room service (this happened both mornings!). None of the staff on duty over the breakfast service had any customer service skills - left feeling 'lucky' to have got a hot drink.

On check out the receptionist didn't bother asking us how we had found our stay. Contacted the hotel group via their website to submit a complaint and lo and behold still waiting for a response more than 1 month later.

Would most definitely not recommend to others - overpriced, poor customer service and badly maintained.

Always enjoy the spa facilities and the food here. Spa staff are always lovely and the customer service is fantastic (Telford)

Aldwark Manor - avoid like the plague, stood on a shard of broken glass in their spa shower and the insurance company deny liability, not what I would expect from a so-called reputable hotel chain.

Ii write this with a heavy heart, My wife and i shared our 25th wedding anniversary at Dunston Hall.
The Rooms for what they are are over priced a room at the Premier in is to be honest just as good and far less.
Staff we found at breakfast and dinner were excellent, but sadly i have to say that Management leaves a lot to be desired.
We feel that they pay far more attention to the Golfers and wedding parties rather than couples wanting to get away

Room mostly clean and bed comfortable but for £120 a night we would not stay again unless they improve breakfast AND BRING IT TO OUR TABLE WE ARE PAYING FOR SERVICE,this crazy system of guests trying to do their own toast amongst a crowd of arriveing coach oaps.

Its not acceptable change your ways ashford international hotel,and clear mud from carpark i saw elderley lady slip over.

Nice room but slow to respond to issues in room!

Stayed at the weekend and what a disappointment, went for lunch and most of it had run out and what was left was not warm, desserts where soggy and pie had no filling, then went for treatments and wrong room booked then finally got into room and it seems it's our fault they got the room wrong and we got less than 20 minutes as I was back in reception in under 20 minutes. Ordered a bottle of wine they bring the wrong one up but same region so I didn't notice and it's my fault but I clearly point to the one I wanted and the one they bought up was on a completely different page! now for the evening meal � we booked a table for 8.30 and was there on time took 10 months to decide what we wanted only to be told sorry ran out of that so went for my second option......sorry don't have that either so number 3 it is... sorry don't have that either so I asked what steaks do you have only to be told sorry no steaks at all! Had to order food I didn't want and it wasn't the best fish it was dry and flavourless!! Stayed here twice now and the second visit was a joke! Better places to stay with better facilities and better services and the manager just wrote back saying he checked everything and he is satisfied we received a good service, don't think so!!

I booked a hotel room for December at The Nottingham Belfry hotel. I asked to transfer the booking to another hotel but they refused. So now I either stay at that hotel on the date I booked or lose my money and the night away planned. Customer service team not interested in helping out a family. Supposed to be family friendly? I think not.