Quartzize Avaliações 2.090

Engaged via Joes Doors. Whilst the initial sales person visit and quote process went well we got to an agreed price and were happy with price and installation date. However from the surveyor coming to do the accurate measure up it started to go wrong. Surveyors hadn’t gotten the details correct and therefore on the first day of install parts were missing so after two days work our kitchen could not be completed. It then took a couple of months to get missing items replaced, some of those missed at survey stage and some which were incorrectly installed and needed to be replaced. Second lots of fitters found mistakes the first had made resulting in further items to be ordered which nearly 6 months since our original fitting date we are still waiting for parts and a final install date. The pay later arrangement has also started from the original install date despite it clearly stating it did not start until works complete which ours are not. So it’s possible at this stage we will have paid for our kitchen on a pay 12 months later arrangement despite it not being complete by time we have paid it off. We have found the overall process and service very very disappointing and in our opinion when it comes to rectifying problems the service is very slow and needs an overhaul. We have needed to constantly chase as feedback and updates don’t happen regularly even after formal complaint. In our opinion it’s always how an organisation deals with issues/problems that defines a good service as much as sales and supply. In our experience this has been very dissatisfying and frustrating so far. From our experience and opinion we would not recommend to our friends.

Please be aware that this is NOT a professional company.They make out that your kitchen will look modern,but the stress you will have dealing with them is just not worth it.
You spend thousands hoping for a quality product,but you will just get very bad workmanship.
There is no customer service, you will speak to Meg Perris who will just shout or raise her voice if she does not agree with what you are trying to put across in terms of your concerns.
I have had 4 visits from 3 different surveyors that measured my kitchen with a laser , despite this the wrong measurements were taken, the quartz was cut incorrectly, and the fitter was told to do his best to make it fit. The fitter has attended my home on 3 separate occasions. The sink that was initially fitted was too small. Basically the worktops are still not fitted correctly and there are gaps, so I told them it's got to be right due to the cost. They are now saying the worktops need to be completely taken out and re-measured by a surveyor with a laser again. This means more time off work is needed as a fitting team needs to remove them, and cut them correctly, they will need to be reinstalled. But they said they will not be responsible for damage to walls and tiles. I have said the kitchen tiles and any damage to the wall must be made good, so they said the only thing they will do is try and match broken tiles.
They offered £500 if I keep what I have, we do not have any confidence in them for what they have put us through so I agreed. However they have advised that they will only pay back £100 as they said I didnt pay for fitting. I have paid for all the work tops and the fitting hasnt been completed so I should not have to pay this and I should recieve the full £500. I would not recommend this company.

There is a huge problem with kitchen installations carried out by this company (and its sister company Joe's Doors) that you won't be told about. If you ever need a replacement door they will not supply one, and because they will often be custom made odd sizes, you won't even be able to buy a similar door the same size. Regardless of the quality of the fitment, this alone is a reason to avoid Quartzize / Joe's Doors. It's like buying a car from a company that won't supply spare parts.

The company also trade as Joe's doors. There is a big disconnect between the sales team who will quickly take your money and the communication with contractors. Multiple times they don't tell to when delivery for parts will happen and they send incorrect parts when they are received. It's been going on 3 months. The kitchen counters look lovely but it has been extremely stressful in getting the supplies delivered. I'm still waiting for some fittings to be corrected. If things go wrong it is a nightmare to get hold of anyone. Also complaining doesn't resolve anything. Contractors Jason and Ben are great but they have very little control over the company and often left calling for ages to get told they will call you back when they don't and told things will arrive when they won't. To the point when you have contractors at your property without panels to fit. Don't use this company. It's appalling service.

Have just had our kitchen updated with doors and Quartz counter tops and replacement sink, Adam and Billy the fitters went above and beyond with making sure everything fitted correctly including fitting the cooker and oven. It has totally transformed our kitchen and we are 100% happy with it.

Steve the fitter did a first class job of fitting our quarrz overlays and splashbacks.
A new sink and gas hob was also included in the installation.
However, quartzise(joes doors) arranged to have the sink and hob delivered on the same day as the installation. It didnt arrive untill 3.30pm delaying the fitter.
It also meant that the gas hob couldnt be connected until the next day.
The hob is faulty and one of the hobs wont ignite.
I contacted quartzise and they didnt want to know.
They stated that it was our responsibility.
Overall the customer service of this company is very poor but they charge top dollar for their products.
They charged £250 for the hob which I have since discovered only costs £134.99 when i registered it for the warranty.

I ordered a number of quartz placemats across two orders. The company were friendly, helpful. efficient. The products are fab - I love them!

Paid nearly £3,000 for quartz overlay worktops after being told they were very strong, hard-wearing, could handle hot pans, and ideal for rental properties.
They looked great when fitted, and the contractors did a really good job. The company was also quick to respond when I got in touch.
However, within 2 weeks the worktop chipped. While I accept I must have caused it, the impact was so minor I didn’t even realise when or how it happened, which says a lot about the durability.
I was then offered just £25 off a repair, which felt pretty insulting given the cost.
So not a completely bad experience, but these worktops are definitely not as hard-wearing as advertised. Worth knowing before making such an expensive investment. My old laminate worktops lasted 20 years without a mark these didn’t last two weeks.

On noticing a crack in the worktop that has an appeared on the last 4 years. Quarzize are not going to replace or repair the cracked worktop without a charge of £150. The after sale service is very poor. I spent over £4000 to replace the worktops and would have expected more from the company.
I will not be recommending the company to any of my family and friends.
Very unhappy customer

Do not use this firm!
Last year, quartzize fitted my worktops. The fitter had all his equipment outside at the front of my house. He (Chris) asked where he could get some lunch. When I looked outside and saw how much equipment was there I asked if he wanted me to go for him as it was only round the corner. I wish I hadn't asked him that question, as, at the end of the day he did NOT repay me what I had paid out for his lunch and also when I paid him for the work he had done that day he never gave me any change. I contacted quartzize and they said the matter was between me and the fitter! I have read the reviews on this firm and seen that there have been many problems with the fitters. quartzize, to get out of having any problems with their customers, just say that "The fitters do not work for us and they work for themselves so it is not our problem. They are not interested what "their" fitters do, they do what they want.
If you do have worktops fitted by quartzize, be careful. All they are interested in is how much money they can get out of you. I did complain to them, but nothing has been done. They are totally UNINTERESTED. They do not care & actually side with the thieving staff they employ. I would NOT recommend quartzize to anyone and if I had known what they were like in the first place, I would have stayed well away. They make me sick. Absolutely disgusting firm.

Absolutely disgusting behavior. Stay away if you do not want to lose money. Check out the other many complaints about this disgusting firm.

Anthony O'Connor was extremely helpful and explained everything in detail about the process of having new worktops and splash backs fitted.

Carwyn Hill was the fitter who was sent to fit the new worktops. He arrived on time as arranged and started immediately.
He was most polite from start to finish.
His standard of work was top notch and nothing too much trouble. No mess no problems.
I would employ him anytime to repeat for anyone.
Peter Clare

Carwyn Hill was our worktops fitter yesterday He was exemplary and ultra efficient from start to finish. His work was absolutely outstanding. I would recommend him as one of the best fitters for anyone. Thank you Carwyn. Rita and Peter Clare.

I was lucky enough to have the absolute pleasure of working for this company from October to February 2026 and the level of professionalism I encountered was second to none.
The customer is always at the heart of everything they do from the initial home visit request, sales consultants, surveyors, manufacturing, deliveries and payments and the superb account management team, overseen by a fabulous Installation Manager, Customer Care lead and Company Directors and not forgetting the outstanding team of fitters who are the final hurdle to bringing it all together and make the customers dreams come true - they really are outstanding.
They take so much care and precision to ensure that customer satisfaction is a key priority and I commend them for their approach to being at their best.
Well done to all the team - I will never forget the kindness you awarded me and I wish you all the very best success for what’s to come!!

I have use this company three times in different houses over the years and spent thousands of pounds with them. Hitherto minor chips have been repaired free of charge. This time a bolshy jobsworth wants
£150 to come and make them good
I will NEVER USE THIS COMPANY AGAIN. so
Much for being a loyal Customer Over the years. In short if you want good service don’t use these guys there are plenty of others out there

We had our quartzize tops installed a few years ago and almost immediately had problems.After many delays no shows etc they reluctantly replaced one top but not the other.
The crack on the one they refused to replace has obviously grown and a large crack has appeared in the replaced top.
We spoke to a delightful receptionist but despite her efforts nobody senior would talk to us.
The tops are still under guarantee. All they would offer is that someone inspects them for a non-returnable £150.00 to cover their travel expenses!! and maybe they will try and repair them
Words defy me

I am delighted with my new kitchen worktops. The salesman was helpful (not at all pushy) The surveyor was very thorough and the fitter Jake did a fantastic job too!

Really pleased with all the work carried out by this team and company. Meg kept us updated with deliveries and work schedules. The delivery driver Lucas and mate Danny were very polite and helpful and put all the items where we wanted them. Fitters Peter and Micky could not have been more helpful, friendly and professional.
Peter answered all the questions asked and did a great job. Would definitely recommend you and your team to friends and family that required this kind of work. Many thanks.

I had a kitchen makeover last year and when the men fitted the new sink and taps they fitted the taps the wrong way - hot and cold the opposite way to how they are marked. I contacted the company regarding this and their answer was the policy is I should have let them know within 72 hours. I didn’t realise they were set up wrong until my daughter pointed it out. So no proper aftercare so wouldn’t recommend. Not good customer service. :(:(

I had kitchen cupboards and worktop installed over a year ago, together with a a new sink. I was not very happy recently to find that part of the cupboard has fallen off (not very good workmanship for this to happen). However they are rightfully coming out to put it right. At the same time I mentioned that I never actually received a plug for my sink and asked if they could kindly supply one (which I should have received in the first place). Got a call today to say I should have told them within 3 days so they wont supply a plug! I am disgusted with this petty attitude, particularly as for me to find this particular size of plug is going to be impossible. Not impressed with this sort of customer service.