Quartzize Avaliações 2.095

We had our quartzize tops installed a few years ago and almost immediately had problems.After many delays no shows etc they reluctantly replaced one top but not the other.
The crack on the one they refused to replace has obviously grown and a large crack has appeared in the replaced top.
We spoke to a delightful receptionist but despite her efforts nobody senior would talk to us.
The tops are still under guarantee. All they would offer is that someone inspects them for a non-returnable £150.00 to cover their travel expenses!! and maybe they will try and repair them
Words defy me

I am delighted with my new kitchen worktops. The salesman was helpful (not at all pushy) The surveyor was very thorough and the fitter Jake did a fantastic job too!

Really pleased with all the work carried out by this team and company. Meg kept us updated with deliveries and work schedules. The delivery driver Lucas and mate Danny were very polite and helpful and put all the items where we wanted them. Fitters Peter and Micky could not have been more helpful, friendly and professional.
Peter answered all the questions asked and did a great job. Would definitely recommend you and your team to friends and family that required this kind of work. Many thanks.

I had a kitchen makeover last year and when the men fitted the new sink and taps they fitted the taps the wrong way - hot and cold the opposite way to how they are marked. I contacted the company regarding this and their answer was the policy is I should have let them know within 72 hours. I didn’t realise they were set up wrong until my daughter pointed it out. So no proper aftercare so wouldn’t recommend. Not good customer service. :(:(

I had kitchen cupboards and worktop installed over a year ago, together with a a new sink. I was not very happy recently to find that part of the cupboard has fallen off (not very good workmanship for this to happen). However they are rightfully coming out to put it right. At the same time I mentioned that I never actually received a plug for my sink and asked if they could kindly supply one (which I should have received in the first place). Got a call today to say I should have told them within 3 days so they wont supply a plug! I am disgusted with this petty attitude, particularly as for me to find this particular size of plug is going to be impossible. Not impressed with this sort of customer service.

Having trusted the glowing reviews here, I'm sad to say my experience has been dreadful. If you want to risk using them here's my advice:

Before you go ahead
1. The expert agent that does the measurements may not be so expert.
A worktop was incorrectly measured by the agent. The fitters discovered this c. 2 hours into the fitting, They contact HQ with the correct measurements and a replacement panel was made overnight. Unfortunately the replacement panel was made to the original measurements not the new ones; something only picked up by the fitters when the panel finally arrived here (poor quality control), so the installation could not be completed.

2. Add important things to you about the installation to the plan.
I discussed the location of the top joints in some detail with the agent and had her add a note about a second section being in one piece. After the debacle of the wrongly meaured and remade top, I finally got a slot with the fitters some 16 days later (having to manage with no sink/water in the kitchen). About half an hour in, the fitters ask whether they could cut this long-awaited panel into 1 or 2 pieces to fit it! Obviously not. I would never gone with the company had this been the case. Several discussions happen between the fitters and HQ, then the fitters pack up - seems they also broke the panel! Day 3 is over, nothing fitted and I still have no sink or water.

3. Allow for MANY more days than the 1 day for installation.
You need extra for delivery (see below) and for further attempts at completing the job. If you are on your own, elderly or have any disabilities, the company does not have enough resources to support any problems that occur with an installation; the 2+ weeks between fixes may be challenging e.g. no water or sink, kitchen content in boxes - I have to ask an neighbour each time to move the microwave back onto a surface, etc. If they get it right next time, the installation would have taken a month.

4. Contract
Read the back of the pink form. Lots to protect them but very little to protect you.

5. Payment
I regret being bullied into paying the second payment to get the worktops delivered. I would hold onto some money to ensure the job is done. Make sure you use a credit card for some protection.

Installation
1. If you are given a delivery date - be prepared that this might not include everything. 
Panels, sink and the tap came on different days. I had to chase them for the sink and tap. The sink delivery blocked my car in, so I could not get out - I had to wait for the fitters to arrive 3 days later.

2. If they disconnect your sink and don't finish on the day - you might be waterless and sinkless in the kitchen for weeks.

3. Fitters might/might not come back the next day - they may be assigned elsewhere, 
You won’t receive any call to tell you this, you have to try and get hold of someone in customer care. Fitters seem to be assigned jobs across a fortnight, so allow at least 14 days between each installation attempt. If the fitters tell you the office will call “within the hour” they won’t - you have to call them.

Customer care
1. You can only call the Quartzize number.
This number is temperamental. If it rings more than 1m18s you’ll get cut off (especially on Fridays). If Harry answers the phone - lovely chap - he can attempt to ring people but more often than not he has to send a message to them - they will not rush to call you back. It takes between 5-10 calls to get through on average but that may only result in leaving a message from Harry.
2. Customer care can only be contacted by email. Response rate is low/glacial.

3. Customer complaints are by email - you cannot speak to a human and you are treated as less than a human with any email response. 
Have a thick skin when raising a customer complaint - it is your fault they can't measure, manufacture or install the product specified. You’ll be asked to give dates for "remedial work" up to 6 weeks out - even though you have nothing to remedy as the job is nowhere complete.
The fact that they have failed to provide the service you have purchased, that you have no workable kitchen, including no water/sink in the kitchen does not bother them.

We have upcycled our kitchen ourselves, but felt worktops were a step too far for new-DIYers. Overlays seemed a good approach, and Quartsize seemed the obvious choice.
I am delighted with the worktops we have had fitted.
We have a complicated kitchen layout, with multiple areas, and (due to multiple kitchen renos by previous owners!) not all our worktops were the same depth/height/material. However, this didn't appear to be a problem at all, and we now have beautiful, even, well-fitted, high quality worksurfaces.
The wait time was not too long (about 8 weeks) and the fitter on the day was excellent, producing great results, ringing us the day before, and the day afterwards to sort arrangements.
The choice of overlays was wonderful, and we have one we are really happy with, that works well with our kitchen.
A few things would have made the experience better
- you really are tied into a sales pitch, and we felt quite backed into a corner. I wanted to think about which worktop we went for, but we needed to sign on the day to guaruntee the prices.
- the communication isn't great. We handed over a £1500 deposit, and only had a paper receipt, and throughout, it's paper and phonecalls - I really wanted a digital paper trail as we were spending so much money!
- other reviews have commented on the waste collection being poor - we did have our waste collected by a third party arranged by Quartsize, but not all the waste was collected. We were given 30mins notice as I was at work during the time, and the fitter had put some of the waste in the garage, so now we're stuck with a lot of waste we need to dispose of ourselves.
- we were told by the salesperson that the joins are invisible, and this simply isn't true. There are two clear joins in our work surface due to us needing a long length. The finished result is neat and tidy, but I am dissapointed having been sold the dream of a perfect smooth finish all round

Over the years we have had many jobs done but this one exceeded all our expectations. There were four contractors /employees involved on delivery of materials and different skills and their communications meant everything went very smoothly. The fitter (Owen) was very pleasant and helpful keeping us informed of progress, asking when options were available and the results are excellent. The total cost was well below what we thought it might be and in my opinion capping a worktop is the way forward. The office kept us well informed thanks to Tal and others. Well done

Alastair Stott kitchen consultant came today to measure and price. Excellent service. Arrived on time, explained everything in detail, we were able to pick the design which Alastair was able to show us on his phone what our kitchen would look like when finished. We’re looking forward to having it installed
Thank you Julie and Paul

From initial phone contact, to Sales Rep attending and completion of the work, everything was completed as agreed. We opted for Grigio Glitter and very pleased we chose well. Jake arrived on time and was very pleasant, knowledgeable and respectful. He set up on driveway and completed the work efficiently and we are happy with our new worktops. Thank you Quartzize/Joes Doors and of course Jake the fitter 😊

We have had our kitchen and utility room done,

Review Title: Severe Project Management Failures and Repeated Delays
I am writing this to warn potential customers about the significant logistical failures and poor customer service of this company. While I cannot fault the onsite fitter (Rob), who did an excellent job, the office-based planning and customer care were substandard.
The Facts:
Order Placed: 12 November 2025.
Original Completion Commitment: First two weeks of January 2026.
First Failure: Completion was pushed back to 26–29 January 2026.
Second Failure: Once work finally commenced, I was informed by email that the worktop fitting was delayed again until 5 February 2026.
Service Issues:
The planning of labour was non-existent, resulting in a three-week delay beyond the initial contract. When I contacted "Customer Care," I was treated as an inconvenience rather than a client with a legitimate grievance. There was no accountability for these repeated delays, and the company simply expected me to accommodate their failures without recourse.
Under the Consumer Rights Act 2015, services must be performed within a "reasonable time". This company has failed to meet its own deadlines multiple times. I would strongly advise against using this company if you value a reliable timeline and professional communication.
Date of experience: January 2026

Jake fitted the worktop extremely well. He was efficient, professional and tidied up well afterwards.

Very pleased with this company who were very professional from start to finish.the installation by Mark was superb & job well organised by account manager Tal. We now have a beautiful kitchen thanks to Quartzize. Ann &Carl.Trowbridge.

I have just had quartz overlay installed over my original worktops in my kitchen and from my first phone contact to book an appointment for a quote right through to the finished product, I cannot praise the service enough. Telephone staff were pleasant, polite and professional. The surveyor was very thorough and not pushy. Ryan who fitted the worktops was extremely professional and clearly explained everything that was going to happen. Everything was cleaned up immaculately after he’d completed the installation. Very pleased with the stunning result.

I ordered and paid for white sparkle worktops.
I received cream.
I complained and sent photos confirming they were cream.
Totally ignored. Requested someone come and look they refused.
They clash with my white tiles and white cupboards.
I will replace my doors but not with this company.
Save your money and go elsewhere these people are rip off merchants.
The complaints department are just as bad.
The fitter and his boy did a great job.

A great experience from beginning to end.
I have new worktops and cupboard doors.
The salesman was very helpful and knowledgeable. Lots of choice for worktop colours, also colours and finishes for doors. The Customer Services were always helpful.
The Installation guys were very friendly and experienced.
Mark did the worktops which are looking incredible.
Tom, who did the cupboards was very helpful and went above and beyond anything that I expected. The number of parts that were delivered (which Tom fitted to my cupboards) were unbelievable. Who knew that so many parts would be essential? Everything has been finished to a high standard and I didn’t have to empty my cupboards. I now have my dream kitchen, beautifully finished. Thank you Tom

Terrible Customer Service!

I had a very disappointing experience with this kitchen supplier. The biggest issue was the customer service, which was consistently unhelpful and dismissive. Messages were ignored, follow-ups were needed repeatedly, and when I did get a response, it felt like my concerns weren’t taken seriously. For a project as expensive and stressful as a kitchen worktops, good communication is essential, and unfortunately this company completely fell short. I wouldn’t recommend them based on my experience

They had a contractor who took 11 hours to fit worktops and a sink. Got here at 10:15 am left at 9:30 pm!!
Ripped out worktops kitchen sink and hob then realise the worktop wasn’t cut properly so asked us if we wanted the worktops put back and wait two weeks! Rang them that day and no reply calls day after no reply this carried on for days and days until we got a response saying nothing can be done as we signed to say Gary had completed his job!
Just a headache from the moment Gary turned up really! Quick enough to sell you their items not so quick to help you out!

Excellent service from start to finish. Easy to deal with. Jake the fitter was very professional and obviously took great pride in his work. He did an excellent job

Order No: 14594
It's taken me a year to post this review, purely because of the sheer disappointment with my kitchen 'makeover'
13th November 2024: Head office said Fitter was ill...we will try & get someone out tomorrow.
14th November 2024
Fitter arrived.... after only 90 minutes work, stated that there would be problems with the alignment of cupboards & doors, offered to get xtra parts which would cost me more money & asked for a deposit. I contacted head office to say I wasn't happy with this.
20th November 2024:
Fitter No.2 ...('one of the best' I was told 🤔...worked flat out all day & tried to get everything finished, even cutting overlays by torchlight in the garden...rushed, resulting in shoddy workmanship.
I took many pictures & sent them to customer care.
I was contacted to say they would send an inspector to assess, the worktops were great, but the silicone finishing was terrible as was the cutting around the plug sockets to name a few !
3rd fitter sent to carry out 'remedial work'.
20th January 2025:
3rd fitter sent again to do some 'finishing touches
'Customer Care' ... what is the meaning of this ?...
When you have problems, they should be there for you ?
unfortunately they did not reply to my emails when I needed them, communication was very poor !
I would never recommend Quartzize/Joe's Doors to anyone !
Shop around !