Quartzize Avaliações 2.094

Order No: 14594
It's taken me a year to post this review, purely because of the sheer disappointment with my kitchen 'makeover'
13th November 2024: Head office said Fitter was ill...we will try & get someone out tomorrow.
14th November 2024
Fitter arrived.... after only 90 minutes work, stated that there would be problems with the alignment of cupboards & doors, offered to get xtra parts which would cost me more money & asked for a deposit. I contacted head office to say I wasn't happy with this.
20th November 2024:
Fitter No.2 ...('one of the best' I was told 🤔...worked flat out all day & tried to get everything finished, even cutting overlays by torchlight in the garden...rushed, resulting in shoddy workmanship.
I took many pictures & sent them to customer care.
I was contacted to say they would send an inspector to assess, the worktops were great, but the silicone finishing was terrible as was the cutting around the plug sockets to name a few !
3rd fitter sent to carry out 'remedial work'.
20th January 2025:
3rd fitter sent again to do some 'finishing touches
'Customer Care' ... what is the meaning of this ?...
When you have problems, they should be there for you ?
unfortunately they did not reply to my emails when I needed them, communication was very poor !
I would never recommend Quartzize/Joe's Doors to anyone !
Shop around !

Follow-up review (Quartz worktop)

This is a follow-up to my earlier review, which included photographs.

I contracted directly with this company to supply, template and fit a quartz worktop. The workmanship issues I raised relate specifically to the templating and fitting of the quartz, not the kitchen units themselves.

When I later raised concerns about the quality of the work, I was told the fitter was self-employed and that the responsibility did not lie with the company. As the customer, my contract was with the company, and I do not accept that responsibility can be passed on in this way.

The worktop fitting was not completed to a reasonable standard, and the issues I reported remain unresolved despite being raised at the time and supported by photographs.

I did not pursue this further earlier due to serious illness within my family, but this does not alter the facts of the installation or my consumer rights.

Based on my experience, I would advise potential customers to clarify accountability for workmanship and aftercare before proceeding

The worktops are great but was badly let down by Quartzize, sink did not arrive so fitter unable to fit one worktop, 2 more appointments made taking time off work and the fitter never turned up, no sink for over a week finally fitter turned up on fourth visit (done a great job), emailed customer services three times and they never replied

Avoid this company at all costs as all they want is your money. Once they have the full payment they lie and refuse to deal with you. The fitter damaged our tumble dryer which has cost £75.00+ change and he and the company are ignoring the fact they promised to cover the cost. The same applies to Joes Doors who are an affiliate of this shower. My bet is noone will see thia review as they control them.

The doors are great but the fitter let me down to the extent I was stressing. Des started the job on 4th December but came back three times before he finally finished it. He kept promising to come back and didn’t return on the days he said he would. I kept putting off appointments and waited.

Both Will and Chris arrived on time at 8am. We had new quartz overlay worktops and sinks in the kitchen and utility room. They worked hard all day and cleaned up as they went along. They had to wait for one sink to be delivered which wasted their time. We are really pleased with the worktops and can thoroughly recommend the fitters.

Excellant quality material and even better service in provision fitting and clearing away

EXCELLENT SERVICE FROM START TO FINISH
My husband and I recently had quartz overlay worktops and a new sink installed in our kitchen by Quartzize Worktops Ltd (which incorporates Joe's Doors and Quick-Tops). we could not be happier with the result. From Matt the salesperson, Sian the surveyor, the office staff and delivery men we were given advice, kept informed and were impressed by their professionalism and work ethics. Steve, our installer, showed excellent attention to detail, worked very hard, often going the extra mile, resulting in high quality workmanship. Many thanks Quartzize, we can, without a doubt, recommend you. Keep up the good work.
Maureen Champion

Shambles of a company.

Fitted a kitchen for me in July and still having problems with finishing off to now 7/12/25.

Overlayed panels onto my cupboards meaning they're now too close to my gas cooker for it to be legally turned on.

Their solution?
They can supply with a quote to alter the cupboards.

Did they mention it would be a problem during measuring up and sales pitch?
Nope.

Scammers who don't give two s***s for their customers and are only interested in acquiring new customers.

Whole job a shambles from start to finish.
Arrived at 7.15 am - no prior comms to say coming so early ,
Delivered wrong sink
Delivered 3 metres x 1metre chipboard - not needed for job - left in my hall .
Uneven & bumpy shiny WHITE silicone between cream worktop and beige tiles , which also “bled “ up the wall grout on all mosaics about 1 mm high ( wall grout on mosaic tiles is beige ) .
Pipe work under sink was left leaking into my cabinet
Driveway left covered in white dust .
Kitchen floor and surfaces left covered in sawdust and debris ( I had to clean up after fitter ) .
One worktop is uneven and overhangs the cabinet by double the amount on one side compared to the other
Disjointed communication between staff and fitter .
Lead time from initial signing to job being completed far in excess to what was stated .
There is a chip on the quartz at the edge of the sink .
Some of these errors were rectified , but I had to buy new materials , and fitted failed to turn up to rectify SOME problems on day specified.
Some problems still remain and Quartzize remain unresponsive , the major one is the worktop that they have fitted that’s uneven , they made it too big .
Also the tap they fitted is now loose .
I really wish I had used another company to upgrade my worktops . The whole thing was so stressful.

The fitter attended today and has re-siliconed the kitchen worktops and upstands. Unfortunately, the silicone used is far too dark and has been applied excessively thick. In several areas—particularly behind and beneath the upstands—the silicone remains wet and is unable to dry. On removing the silicone, it has also become clear that more than one upstand is not level with the worktop.

Given the extent of the issues, I will not be requesting a further revisit. Instead, I will be arranging for an independent professional to inspect the work and attempt to rectify the problems.

However, this matter is not closed. I will be pursuing the rectification costs through the small claims court. In addition, I am continuing to pursue legal action regarding the defamatory statements previously made publicly by your company in your responses on Trustpilot. These statements caused significant distress and reputational harm, and they remain a separate issue that will now be addressed through the appropriate legal channels.

Terrible aftersales experience- my advice would be to avoid this company and use another makeover firm. Or shop around because a new kitchen wouldn't likely be much difference in price and given I have waited 5 weeks and it still isn't finished, the sales pitch of "It will be done in a couple of days" is completely untrue.

Having spent almost nearly 5 £figures on a kitchen makeover words can't express how shocked and disappointed I am in the aftersales provided.

This is my third review over the poor service from this company
I paid over 4K for quartz overlays on two sides of my kitchen
One side is fine
However I am on my third overlay one the other side of my kitchen due to cracking of two previous worktops
My third time lucky never happened, the fitters cracked my existing tiles and slapped an off cut of the work surface over it
It looks terrible and I have two worktops that don’t match up
After many email of sending photos, making phone call I received an email back stating the accounts manager does see a problem with the work

Do Not I repeat Not touch this company, its fine when things go right but there is no after care

It’s taken me 18 months to get tho this point

The fist time I was told I would have to pay for a replacement worktop when it cracked on an angle cut ord 111-44

We spent a lot of time deciding on who to Go with for our revamp and finally decided on Joe's doors/Quartzise we gave a hefty deposit and got the ball rolling, we also had made arrangements for flooring and decorating to be done once our kitchen was complete. We had been told that our job would take 3 or 4 days maximum! Nearly 4 weeks passed and our kitchen was finally finished on Sunday, now I have to say the fitters were fantastic and our contact Kerry was great but the issues we faced caused a lot of time of work and stress! Failure for deliveries not the correct materials and damaged goods on delivery and just the general upheaval week in week out was not good. We asked for compensation and have been told we don't qualify!! I have written this because I always thought customers come first we had not been looking for much just a acknowledgement, maybe some flowers for my wife or something that said we get it and apologise. Now here's a thought, if that had been done this review would have been completely different so Ask yourselves CUSTOMER SERVICE DEPARTMENT could we have done this better?

Brilliant service fantastic result. Really pleased with it all.

Billy, Tal and Carwyn were all very professional and helpful throughout the whole process, quick to answer questions and provide a good level of customer service, the fitting process was seamless, neat and tidy, thank you

Chris the fitter and his young apprentice were very pleasant young men. They were efficient and had the plans and knew exactly what was required and carried out the work efficiently.
Chris addressed a slight problem with the sink, in that there was a hairline crack, so immediately liaised with Nathalia (Tal), who arranged for a replacement sink to be delivered, its actually due today.
So I wasn't inconvenienced, Chris put the slightly damaged sink in, so I had a finished product, but didn't seal it in place so when he comes back to fit the replacement it will be a simple transition.
Young apprentice did a marvellous job of cleaning up too, wish I could remember his name as he was a very polite young man.
Overall communication has been great from Tal and I highly recommend Joe's doors and Quartzize as an efficient Company

Professional service from start to finish. Competitive price with high quality materials. Exterior cupboard doors replaced about a week ago, no issues to date. Pete, the fitter, extremely helpful and professional. Would highly recommend.

Both the arrangements by Tal and the installation by Jake were of the highest order. Both were polite, efficient and professional and I sm happy to commend them. Some friends of ours were so impressed by our description of the process that they decided to have the same work done.

The two man staff were very helpful and professional and explained everything as they were doing the worktops. The put down dust mats and set up a shelter in the garden which they worked under in the event of rain. The standard of workmanship was seamless and worktops good quality. I'm very happy with it.