I wanted a safe but worthwhile place to invest savings, with Quilter I have this. Its easy to access and interact with so you feel like you are not an outsider in this world. I have been with them for... Ver mais
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Veja o que dizem as avaliações
Leaving aside the investment performance (which is good) what I value is the website just works. Easy to log on, easy to find what I want, easy to download and easy to navigate. Been using it for a fe... Ver mais
A empresa respondeu
I decided to move my ISA because charges were significantly higher than elsewhere. The process was slow and Quilter appeared obstructive during this time. Once the paperwork was complete and the h... Ver mais
A empresa respondeu
I am very happy with the Quilter investing platform and frequently recommend it to friends. My local IFA (Retire Invest) is easily accessible and my account manager works quickly and efficient... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Quilter
Escrito pela empresa
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Informações de contato
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, Reino Unido
- DigitalFeedback@Quilter.com
- www.quilter.com
4,5
Excelente
12 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always been a very good company to…
Always been a very good company to deal with, if there's a problem it's quickly sorted on the phone by a real person.
13 de abril de 2026
Avaliação não solicitada
Quilter is a professional service
Quilter is a professional service. The app is easy to use, if I need to contact them, they are very informed and help me carry out each step to whatever it is I ask them about
18 de abril de 2026
Avaliação não solicitada
Very disappointed.
The financial advisor we were allocated, cancelled our appointment at last minute which was fine....however prior to the meeting, I had sent all our personal information to him. Since then I have asked for the meeting to be rearranged and he has totally ignored my emails. Very disappointed and feeling vulnerable that he has my personal information.
26 de março de 2026
Avaliação não solicitada
Without unnecessary fuss
this was a decision to invest a considerable amount of money in my pesnion, and working against a deadline. Quilter carried out the task quickly and without unnecessary fuss.
31 de março de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I wanted a safe but worthwhile place to…
I wanted a safe but worthwhile place to invest savings, with Quilter I have this. Its easy to access and interact with so you feel like you are not an outsider in this world. I have been with them for many years now and thankful that I acted on a recommendation of a work colleague. Yes things go up and down with the world as it is but long term this is a good place to invest.
15 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Andrew,
Thank you for taking the time to leave this review. Its great to hear that you feel safe investing with us and that you find our online platforms easy to access and use.
Bobbie @ Quilter
To speak to a person not a machine
To speak to a person not a machine
2 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Good morning,
Thank you for taking the time to share your experience with us. Its great to hear that you found it easy to contact us and speak to my colleagues.
Bobbie @ Quilter
Matt Topple my adviser was very efficient
Matt my adviser was professional and really helpful throughout the advice process and is always on hand to discuss my needs. We always discuss any changing circumstances at our reviews and he helps me at every stage.
27 de março de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Helen,
Thank you for taking the time to share your experience with us. We are pleased that you are happy with the service you have received from us via your adviser.
Bobbie @ Quilter
very easy to carry out my wishes
15 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Anthony,
We are pleased that your transaction was easy to carry out. Thank you for sharing your experience with us by leaving this review.
Bobbie @ Quilter
I am pleased I moved on...
I decided to move my ISA because charges were significantly higher than elsewhere. The process was slow and Quilter appeared obstructive during this time. Once the paperwork was complete and the holding was being held in cash it still took over a week to move the money across.
At the start of the process I attempted an In Specie transfer and while the holdings were available to the other provider the transfer could not be made because of Quilter's incompatible transfer process.
It took some doing but I am glad I moved on
8 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Good afternoon Ian,
Thank you for sharing your experience, I'm very sorry to hear that you found that the process of transferring your account was not the service that you were expecting. We'd like the opportunity to look into this further for you. So that we can investigate your transfer, please can you email us at CustomerInsights@Quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated.
Kind regards,
Kym @ Quilter
I always get to speak with an agent and…
I always get to speak with an agent and find the staff helpful and informative.
9 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Jennifer,
We are pleased to hear that you find our agents helpful and informative when contacting us. Thank you for taking the time to share this.
Bobbie @ Quilter
Quilter. Steer clear
Quilter. As a company supposed to manage my pension fund they do not perform at all. The way I see it recently my funds have been in negative growth, this is even when the stock market has seen growth of around 15%, this coupled with monthly charges it seems to me they are being paid to mismanage my funds.
LOOK FOR ANOTHER PENSION FUND MANAGEMENT COMPANY
14 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Good afternoon,
I'm extremely sorry to hear that you've been unhappy with the performance of your pension. Investments may rise as well as fall in value as a result of the underlying funds chosen by our customers, usually with the guidance and support of their financial adviser. I can certainly take a look into your account and investigate your experience in more detail, particularly with regard to the fees and charges on your account. So that we can look into this in more detail for you, please can you email us at CustomerInsights@Quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated. Kind regards, Kym @ Quilter
Quilter are easy to deal with and have…
Quilter are easy to deal with and have a great record with investments
10 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Steve,
Its good to hear that you are happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
Helpful and efficient telephone enquiry.
7 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Steve,
We are really pleased that our agent was helpful during your call with us. Thank you for taking the time to share this.
Bobbie @ Quilter
Perhaps this company is too large…
Perhaps this company is too large to actual handle a small investor. While it is a polite experience there seems to be an automated system that cannot be overridden by the helpful customer representative
14 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Good afternoon Dinaz,
I'm sorry to hear that you were unhappy with your experience. So that we can investigate this for you, please could you email us at Customerinsights@Quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated. Kind regards, Kym @ Quilter
Quilter always delivers 5 starts
Quilter has been my go-to provider for my ISA and Pension for many years and I have found them to be extremely professional and courteous.
The systems are very easy and the app and website very easy to interact with
14 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Alexander,
Thank you for taking the time to leave this review. Its great to hear that our staff are continuously professional and courteous and that you find out systems easy to use.
Bobbie @ Quilter
Awful experience dealing with this company
Awful experience dealing with this company. Have turned a simple pension transfer to a SIPP with another provider, into a nightmare. Have spoken with Quilter a few times now and am fed up with the constant contradictions by them and lack of care. I understand they have to follow certain procedures, but honestly I have provided them with all the information that is legally required. Have made a formal complaint to them, so will update my review accordingly, in the hope no one else has to go through what I have.
13 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Good afternoon,
I'm sorry to hear that you've not received the experience that you expect from us. I understand that our complaints team are investigating this for you and will be in touch with you in due course. In the meantime, if there is anything else that we can assist you with, please let us know by contacting us at Customerinsights@Quilter.com.
Kind regards,
Kym @ Quilter
sevice and quality
9 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Robert,
Its great to hear that you are happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
A great service
From the very start, our advisor made it clear that he is happy to a seer any questions. And we had a lot of them! He patiently a seated each one and we feel that we are in very safe hands.
10 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Good afternoon,
Thank you for sharing your experience with us. We are pleased that you are happy with the service you have received via your adviser.
Bobbie @ Quilter
Easy to use app and good email communication
The app and email communication makes it easy to see my finances and how well my investments are doing. The process to draw down is straightforward
10 de março de 2026
Avaliação não solicitada
Resposta de Quilter
Hi Michele,
Thank you for taking the time to leave this review. Its great to hear that you find our app and our communication informative and our drawdown procedure straightforward.
Bobbie @ Quilter
Makes it so difficult to make…
Makes it so difficult to make withdrawal, it’s my money not yours. Unfortunately I had to change to quilter from royal London due to Ifa changes. What a difference between the 2. Ok quilter has some neat app technology but the process of withdrawal is frankly awful. Previously a request was actioned within 5 days now it takes 10-15 if you lucky. On the last occasion it the silly link they send you after 15 minutes on the phone to them was incorrect. Never received the forms via email as requested. I recommend if you happy with your current provider stick with them..
9 de abril de 2026
Avaliação não solicitada
Resposta de Quilter
Good afternoon Mark,
I'm sorry to hear that your experience of withdrawing your funds was not what you expected. We can certainly look into this for you in more detail. We take our customer feedback seriously and use this to drive improvements to our products and services. If you would like us to investigate this for you, please could you email us at CustomerInsights@Quilter.com? If you could please include the most appropriate contact details for you and an account number, this will help us to locate your information. Kind regards, Kym @ Quilter
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