RCI Avaliações 523

I swear they train the customer service center to be awful! Practice saying no to the customer any way you can. I booked an exchange a few weeks ago and today a different property came up I prefer.Same exchange, same price etc.upon asking them to swap, I was hit with a harsh you’re outside of your 24 hour grace period and you agreed to this when you booked it. You’ll have to pay for both.It’s just a swap! You can do this with almost any company, except RCI. Seriously considering not renewing with them. Here’s my practice saying no. No customer service, no clue, no flexibility, no no no

En Panama fuimos estafados la mayoría de consumidores por esta empresa que nunca a dado la cara

Buenas noches, quien a comprado una membresía de Club sunset marina, yo compre una y pago por mes, compre 5 semanas que se venden al mismo hotel pero al final no se ni que es lo que compre, cuando quiero reservar sale carisimo.

Hotels are supposedly listed at an "exclusive member discount" but are actually higher than market price. When I reached out to them, they said since they specialize in deposited weeks, timeshares are the best deals... but I have no deposited weeks and they never explained what they were when we signed up. The properties that you can pay cash for look horrible and are not places we would stay if we didn't have RCI. So far we've had it for almost a year and haven't used it. They sell you a lemon and act like it's super easy to book the $699/week vacations wherever you want. But they'll spam call you multiple time a day to get you to sign up for more stuff you won't be able to use. Save your money and sanity.

Just found out the RCI booking fee is now $420 Canadian This is SCANDALOUS!! And it is non-refundable after 24 hours. Another $129 to protect your points but not your money!! The last time I found a place to book (which can be very difficult) the cost was approx $320 and there was an insurance option which I believe was $180 (also expensive). People are trying to get out of their timeshares because of the unreasonably high costs but you can't even give them away these days...

Lo peor ! Que triste pagar tanto para que no haya recompensa

sbagliano le targhe, incompetenza totale

Yo creo que los engañan para vender sus tiempo nunca ay disponibilidad

RCI es una pérdida de tiempo, no se cumple lo que ofrecen y más complicado de utilizar que cualquier cosa. Mejores ofertas hay páginas como Booking, Expedia, Edreams, etc.

Soy miembro de un Club vacacional y esta "membresía" de RCI venía incluida por 2 años. Jamás la renovaré.

Total pérdida de tiempo.

After booking a holiday in December 2022. We looked forward to our July/ August 2023 holiday.
One week before our holiday we got sent an emailing saying they had to slit us into 2 x 1 bedroom 4 sleeper. This was not ideal but as we had a 2 bed 6 sleep booked for the following week in the same resort 2 days later we felt the family would not be tooo split up. Considering we have been coming to this resort on and off for over 10yrs we thought we would at least get a hot tub for messing up.
Looking out at the other units most have hot tube. We feel that holiday club members get priority over RCI.
Having emailed RCI as this is who we booked through they don’t seem to be able to help. ( sorry seems the go to)
Do we trust what we going to get next time!!!!!!!

ZERO STARS. DO NOT SIGN UP TO RCI.
1. they cannot provide what they say they can. It's a SCAM.
2. you just get a run-around of promises and more promises .....that end up being just demands for more payment .....to use YOUR OWN share time that they have!
3. they don't return calls. there is zero customer service - and when you finally get to speak to someone ... all you get is flat BS a bunch of lies and requests for more money to pay for something they cannot provide !)
@justinegarcia @rci - the WORST COMPANY

DON'T SIGN UP TO RCI.

Rci vacations is a scam i paid more than half my money for the trip it says you have 36months to use and now i want to use it none of the emails and numbers are working.

We went on our first holiday in some time, We booked a local flight although it was a late flight because RCI stated there was a 24-hour front desk and it was more convenient. When we arrived the reception was closed, there was an emergency button but that was pointless no-one answered it. We drove around in blistering heat off the coast of Africa during a heatwave trying to find a hotel, to be told by them all "Sorry we are full". We then had no choice but to sleep in the car. it was so hot we might have died.

We were told by the reception the following morning they close at 23:00 and RCI should know this.

On our return, I emailed my displeasure to RCI to be told "After checking, we found out that the website has the correct information and that the reception is able to accept check-ins until 16:00" and sent a screenshot, which clearly shows check-in starts at 16:00, so I wrote back "That is completely incorrect check-in times suggest the earliest check-in time and you added the word Until to suit yourself, you should know this and the suggestion is ludicrous it CLEARLY states 24 Hour reception above that please escalate this to someone higher and tell them I am not happy with your lack of knowledge"

Not only was I not contacted by a superior I got a snotty email back by the same individual saying "Thank you for your email.

It can be a pain when you mistake one thing for another.

We do encourage you to visit the RCI Website to check the actual information displayed there"

HELLO!!! check yourself!!! it clearly states check-in starts from 16:00 and again you didn't even mention the 24-hour front desk....I cannot believe not only does RCI employ ppl that don't know how to read check-in times but they add their own spin on it as fact, then insult the injured party...We have gone from being angry and disappointed to furious.

You seriously need to own up to your mistakes instead of trying to blame the customer and then insulting them ...FYI I don't know why but I emailed the hotel to ask if check-in was from or until 16:00 just in case I have been reading these wrong for 40 years and they agreed you cannot check in BEFORE 16:00

(Typical gaslighting when you start questioning yourself)

I deposited two (2) weeks of my Southern Calif.. beachfront timeshare into RCI in January of 2022 for a search to start for one of two weeks in Manhattan NY. That's two weeks deposit for one week. It is now going into August of 2023 and I have not heard anything from RCI. I call and the CS says nothing yet. Now I have to pay for the week in Manhattan myself. Very disappointing to say the least.

My biggest problems with RCI are that it nickel and dimes you to no end, the resorts are mostly very dated, and it is difficult to find one available when you want to use you deposits or exchange your timeshare. I actually find that I despise RCI! But I'm stuck with it.

Hi i'm rci user since 1994.
Last 5 years it is not possible to make a good exchange. All the season weeks are for rent with a big coast between 900 and 2500€/week!. For me rci is a new booking,Expedia ...
The rest outside the summertime is possible to change but in oktober,november,december..when nobody will go in vacation...
I have a red week with 24 points.

RCI is a scam. Maybe it used to be good? Now they take your deposited week, which you pay for in order to receive "currency" which you are told can get you something equivalent.

You will not. This will not happen. This is a fabricated story, maybe an intentional lie. You will spend your time in utter frustration looking at a bunch of properties in places you would not care to spend a weeks time at, most all of which look like they were build and furnished in 1984.

I deposited a really beautiful "Red Week" in Whistler during a good time of year for skiing, in an awesome location that is highly desirable. 2br / 2ba unit that doesn't feel like a throwback in time when you see it.

After hours of frustration when you find nothing of interest on RCI's antiquated website, you will call them and they will nicely ask you "tell me where you want to go and when"? This is a nice thing to say but it is really a deflection to what people are looking for and needing to actually make a decision. What you NEED is a robust search engine with ample latitude to see what your AVAILABLE OPTIONS are. They do not have this. If they say they do, it is (again) so antiquated and impossible to actually use, that it is unhelpful at best.

They got sued maybe 10 years ago for taking deposited weeks and simply renting them out to folks outside the RCI member network. For all I know they're still doing that -- it certainly feels like they are because there is NOTHING on their platform that is anything close to as nice as what I deposited with them.

Then they've got this gig where you can rent other stuff, such as All-Inclusives and whatnot. I swear they double the price on anything I can otherwise find through Costco or something, and give me NO CREDIT for what I've deposited.

It is a scam. I'm the sucker because I paid them money for all this. I will not renew, and I will simply walk away from my "points" from what I've deposited with them...because any option we are finding on their platform are places you couldn't pay me to spend a week at. I would rather do a staycation!!

Maybe they're going bankrupt I'm just the last sucker to figure out how bad they are? Maybe I can't find anything on there because everyone else in the world has already stopped using them? In any case, learn from my experience and DON'T EVEN THINK ABOUT using these guys unless your a glutton for punishment.

I got 1 weeks free timeshare through RCI at Kahana Villa Resort, Maui. I paid over an extra $1,000. for an extra bedroom. The Resort reviews are so bad,,roaches everywhere, sheets smell of pee, musty odor in rooms, minimum front desk hours. Yet they lied to me and told me these are great condo’s at the time of booking. Now, they are telling me there’s a NO Cancellation policy. You should refund customers if they don’t want to stay in Roach rooms.

I spoke with a Representative by the name of Luis and he wouldn't give his last name. This Representative was so rude when talking with him about the cancelation. He told me that all the representatives tell people what the cancelation policies are. I told him how are you going to tell me what the Representative said to me when you wasn't on the phone. I then Saud, wooow this is the Customer service representative that RCI has as the first point of contact. I asked, to speak with a Manger and he told
to do what I want to do. I said, again your very rude and smart mouth to be helping clients. I'm really thinking about canceling my timeshare. After reading the RCI reviews it's not good.

BEYOND FRUSTRATING !!! Everything from trying to navigate the (archaic and slow) website, to rude customer service reps, to more fees every time I try to book something. Add to that - NO decent inventory for places or times. UGH!!! I have points I have paid for and just want to use on principle and be done with this company.