Our guide was very friendly and immediately put us all at ease. He was very informative and imparted a lot of interesting facts about the buildings and the area surrounding us. He also regularly stopp... Ver mais
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Veja o que dizem as avaliações
Great place nice afternoon Tea but the Spar needs some basic repairs and better decor. My treatment an upgraded massage was great and the Therapists excellent. The staff are very helpful. The m... Ver mais
WE had a nice day at the spa friendly staff good treatments the food was a little bit disappointing especially my panini I choose a cheese and onion one and there was hardly any filling when I complai... Ver mais
The facilities that we attended ‘Belfry Spa’ in Cambridge were dirty, smelly and completely run down. The hotel was pleasant and lunch was nice. The gym facilities were poorly equipped. But the bigges... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Escrito pela empresa
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Informações de contato
Red Letter Days Official Trustpilot
3,6
Bom
24 mil avaliações
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Terrible facilities ‘Belfry Cambridge’
The facilities that we attended ‘Belfry Spa’ in Cambridge were dirty, smelly and completely run down. The hotel was pleasant and lunch was nice. The gym facilities were poorly equipped. But the biggest let down was the standard of the changing facilities. Toilets blocked and taped off. Muck and grim up doors and walls. Dirty water fountains…the list goes on. NOT what you’d expect from a Belfry…
30 de abril de 2026
Resposta da Red Letter Days
Hi Boyce,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience at the Belfry Spa in Cambridge fell short of expectations.
While we’re pleased you enjoyed the hotel and lunch, we understand how disappointing it must have been to find the spa and changing facilities in such poor condition. This is certainly not the standard we expect from our partner venues, and we appreciate you bringing these concerns to our attention.
We will be raising your comments with the partner directly for review, as feedback like this is important in helping maintain and improve standards. If you’re happy for us to look into this further, please contact us at tellusmore@redletterdays.co.uk and share more details along with your voucher number.
Kind Regards,
Red Letter Days Team
What a fantastic experience.
Our guide was very friendly and immediately put us all at ease. He was very informative and imparted a lot of interesting facts about the buildings and the area surrounding us. He also regularly stopped to allow the group to rest, and check that everyone was managing the climb without any physical issues. This made the whole experience more enjoyable and because the group’s ages were very wide in range no one was made to feel that they were holding up the climb or couldn’t keep up with the rest of the group. I will be encouraging friends and family to do the climb in the future. Thank you.
26 de abril de 2026
Really easy to navigate use of voucher…
Really easy to navigate use of voucher and such a good deal
1 de maio de 2026
Do not use this company!
Do not use this company!
The customer service is non existent! I have never known anything like it. I wanted a simple exchange of dates for a theatre trip that I had paid a lot of money for. The “customer service” repeatedly tell you it’s being dealt with then once the time frame of 72 hours notice has gone by they inform you nothing can be done because you didn’t submit a request within that given time frame. I have spent a total of 10 hours on the chat with no resolution. It feels like I’ve been scammed.
2 de maio de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Hi Sarah,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We completely understand how frustrating this must have been, especially when you were simply trying to amend your theatre booking. It’s also concerning to hear about the length of time spent trying to resolve this and that you feel the situation was not handled properly.
This is not the level of service we aim to provide, and we’re sorry for the inconvenience and disappointment caused. We would like the opportunity to review what has happened in more detail and see if there is anything further that can be done to help. Please contact us at tellusmore@redletterdays.co.uk with your voucher number and contact number so we can investigate this as a priority and assist you further.
Kind Regards,
Red Letter Days Team
Didn't get to go on it because when I…
Didn't get to go on it because when I attempted to redeem it had been booked, presumably by someone else.
1 de maio de 2026
Resposta da Red Letter Days
Hi Adam,
Thank you for your feedback, and we’re really sorry to hear about this experience.
We understand how disappointing and concerning it must have been to find that your voucher appeared to have already been used when you tried to redeem it. This is certainly not something we expect to happen.
We’d like to look into this as a priority and get this resolved for you. Please could you get in touch with us and provide your contact number and voucher number so we can investigate and assist you further. You can email us at tellusmore@redletterdays.co.uk.
Kind Regards,
Red Letter Days Team
Agent resolved issue.
The chat bot connected me through to areal agent quickly. After some discussion the agent was able to resolve my issue quickly.
2 de maio de 2026
Avaliação não solicitada
Excellent facilities and the spa…
Excellent facilities and the spa treatment was wonderful.
30 de abril de 2026
The staff on board were extremely…
The staff on board were extremely helpful and attentive. The afternoon tea was very good , possibly a little more savoury rather than so much sweet stuff
30 de abril de 2026
Very easy to book the afternoon tea…
Very easy to book the afternoon tea with the Red Letter voucher I received for my special birthday. Paid an extra £4.99 to go to a hotel in Brecon. Great views driving there, lovely afternoon tea. Took my Mum along as the voucher was for 2. We both enjoyed.
23 de abril de 2026
Do not use, customer service non existent
I have been trying to resolve an issue since Feb 2026 with RLD and the parent company. Buy a gift. I was charged for the experience by RLD and then again by the venue when booking . After 3 tedious conversations with customer service with supplying same information and screen shots and emails as evidence I gave in and said just credit my experience and I’ll use at a later date, simple you would think. But no the voucher is staying redeemed so I can’t use as a credit. After a previous trust pilot review in March I was given another complaints dept who again i supplied all the same information to finally receive communication last week that they are still trying to speak to the partner to confirm. Last week I asked to progress my complaint to a formal complaint as they have all the evidence that I was charged twice and all they have to do is credit my original voucher. I’m not asking for money back, I’ll use the voucher on something else. To date no response not even acknowledgement of my email. It operating like a scam company .
12 de março de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Hi Tracy,
Thank you for your continued patience while we have been reviewing your concerns.
We sincerely apologise for the frustration and inconvenience caused by the delay and the repeated need to provide supporting information regarding your booking.
Please be assured that your complaint has been noted as formally escalated. We will continue to liaise with the relevant partners to verify the charges and progress your request for resolution as a priority. A member of our complaints team will be in contact with you with an update as soon as possible.
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The Red Letter Days Team
Really enjoyable experience.
The whole Triumph Tour and factory were well thought out and was extremely good. The tour guide was very enthusiastic about Triumph( as are we) and knowledgeable about the brand. We would recommend this experience to anyone who is interested in motorcycles.
30 de abril de 2026
OXO tower tea for two
I bought afternoon tea for two at the OXO tower restaurant, which in itself she said was lovely. The problem was, she (and I) had thought that the entire experience was paid for. She is 82 and travelled there on her freedom pass but after enjoying the tea, she was presented with a bill of £13.94 which was service charge. I find it disgusting that when you buy someone an experience as a gift they are presented with a bill. Not good in my opinion 🥺
2 de maio de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Hi Rachel,
Thank you for taking the time to share your feedback with us.
I am truly sorry to hear about the disappointment caused following the afternoon tea for two at the OXO Tower. While I’m pleased to know the experience itself was lovely, I completely understand how upsetting it must have been for your 82-year-old guest to be unexpectedly presented with an additional service charge, especially when the gift was believed to be fully covered.
We appreciate you bringing this to our attention, as we understand this would have taken away from what should have been a special and stress-free occasion. Your comments have been noted and will be shared with the relevant team for review.
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
Kind regards,
The Red Letter Days Team
Really enjoyed our spa experience at…
Really enjoyed our spa experience at Linden Hall Morpeth. A beautiful location with friendly professional staff.
29 de abril de 2026
A memorable day
Danielle had excellent knowledge, friendly welcome and a personal to approach to ensure you achieve your requirements from the experience as far as possible.
29 de abril de 2026
The room was so noisy
The room was so noisy, couldn’t hear yourself speak, waited for pot of tea, then got sandwiches then tea, not enough sandwiches and too many cakes, once you had afternoon tea, you were not asked if you would like any more tea or drink from bar, then when ready to leave, no one to greet you out of the dining area, plus there was a strong smell of spicy strong food in reception which was over powering, but the garden and fountain was beautiful, although it was a warm sunny day.
28 de abril de 2026
Resposta da Red Letter Days
Hi Swan,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your afternoon tea experience did not meet expectations.
I understand how disappointing it must have been to experience a noisy atmosphere, delays with service, limited sandwiches, and not receiving further drink service or a warm farewell when leaving. I also appreciate you highlighting the overpowering smell in reception, as this would certainly have affected your visit.
We’d really appreciate the opportunity to look into this further and learn more about your experience.
Your comments have been noted and will be shared with the venue for review, as these standards are not the experience we expect for our customers. I am pleased to hear that you were still able to enjoy the beautiful garden and fountain during your visit.
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The Red Letter Days Team
Really loved the online escape room
Really loved the online escape room.
Brought for a birthday gift however I had issues with booking of the event as their Web page wouldn't load.
It was easily sorted via the online chat with an email sent to me from the supplier to book through them.
Would of been 5 stars if the website would of let me book myself and their chat bot would of put me through to the support earlier rather than having to wait two days.
Good value for money and fun game.
8 de abril de 2026
An absolute joke from start to finish! Don't waste your money
An absolute joke from start to finish. Paid for a trip, uploaded the 20% off voucher code as a welcome gift. Did not work, took 1 hour to get through to the chat, and after another 45 minutes back & forth, I was advised that the code would not work on promotional gifts, although I did not choose a oromotional gift, they said they would offer me a credit not, I wanted a full refund. They only would eventually refund me my ourchase price but refused to refund me my express delivery and my gift box, even though they would not be sending my purchase, so I'm paying for delivery and a gift box that are not in use! Corrupt and rude staff. I went on to ourchase from Virgin experience days and was very happy!
1 de maio de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Hi Elaine,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about the frustration and disappointment caused throughout your recent experience with us.
I understand how upsetting it must have been to experience issues with the welcome voucher code, followed by long waiting times and then needing to repeatedly explain the matter further. I also appreciate your concerns regarding the refund of the delivery charge and gift box, especially as your order was not fulfilled as expected.
Please be assured that your comments have been taken seriously and will be reviewed internally, including the service you received and the handling of the refund request. Customer feedback such as yours is important in helping us improve
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
Kind regards,
The Red Letter Days Team
Double superstar blast
Brilliant day at donington park drove a Ferrari and a lambo best day of my life loved every minute of it was amazing 🤩 staff there have got the best job in the world I’d love to sit in supercars all day driving round with people
24 de abril de 2026
Do not use this company unless you want…
Do not use this company unless you want to spend a lot of time trying to use the voucher. Feels like that want to take money and then not deliver service
1 de maio de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Hi Glyn,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that your experience left you feeling this way, as this is certainly not the level of service we aim to provide.
We understand how frustrating it must be if using your voucher felt time-consuming or difficult, especially when it should be a simple and enjoyable process.
We would really appreciate the opportunity to look into this further and support you. If you’re happy to do so, please contact us at tellusmore@redletterdays.co.uk with your voucher number and contact details, and a member of our team will be in touch to assist you.
Kind Regards,
Red Letter Days Team
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