Received tea for 2 gift voucher and simple straightforward process to redeem our voucher and simple process in booking our venue. Venue for meal was Farmhouse Inn in Waltham Grimsby, N E Lincs. Was no... Ver mais
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Veja o que dizem as avaliações
RLD voucher is a nice idea, but the lunch we were bought at the Clermont was a bit blah. I gave an honest review to RLD and they didn't offer anything to make up for our disappointment. I would expect... Ver mais
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This would have received a 5 star review however we did experience an issue with communication regarding pick up point being changed. We had already changed our tour time as we were the only ones on t... Ver mais
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Had lost the original voucher but the online chat service was super helpful and the experience far less painful than I expected. It only took a few minutes to get everything resolved and extend my vou... Ver mais
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Detalhes da empresa
Escrito pela empresa
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Escrito pela empresa
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Informações de contato
Red Letter Days Official Trustpilot
3,7
Bom
25 mil avaliações
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Triumph Factory Visitor Experience
A thoroughly enjoyable guided tour at the Triumph Factory Visitor Experience. A very professional guide made the tour both interesting and informative. The supply of earpieces was a nice touch ensuring that the commentary could be heard whether near to the guide or not. A first class cafeteria with very helpful and friendly staff. Booking was very straightforward with a prompt friendly callback confirming the details.
10 de setembro de 2026
Resposta da Red Letter Days
Thank you for sharing such a wonderful review Dave. We’re delighted to hear you had a thoroughly enjoyable and informative visit to the Triumph Factory Visitor Experience, and that the earpieces helped ensure you could hear the commentary throughout the tour. It’s also great to know you found the booking process straightforward. We really appreciate your feedback and hope to welcome you back again in the future.
-Eddie
We booked a Tottenham Hotspur…
We booked a Tottenham Hotspur experience with you. Nothing to tell us we couldn’t see the pitch, trophies or changing room. Pretty pointless journey into London really. Very upset child. Do not recommend
3 de setembro de 2026
Resposta da Red Letter Days
Thanks for taking the time to leave your feedback Adam. We’re very sorry to hear that the experience did not meet your expectations, and we completely understand your disappointment, particularly with the impact this had on your child. We apologise that the restrictions around the experience were not clear and for the journey you made to London as a result.
We would appreciate the opportunity to look into this further for you. Please speak with our Customer Service team at trustpilot@redletterdays.co.uk and provide your voucher or booking details so we can review what happened and assist you further.
-Eddie
A fabulous afternoon tea
The afternoon tea was delicious & plentiful. The staff were friendly and helpful, the venue was lovely. Great to be able to browse around the garden centre & shop after our tea. I would thoroughly recommend this experience.
10 de setembro de 2026
Resposta da Red Letter Days
Thank you for taking the time to leave a review, Jo. We’re delighted to hear you enjoyed the delicious afternoon tea and found the staff friendly and helpful. It’s wonderful to know you also enjoyed the venue and had the chance to explore the garden centre and shop afterwards. Thank you for your kind recommendation, and we hope to welcome you back for another lovely experience in the future.
Above and beyond
I had a complaint with one of the associate company's but Red Letter took the time and effort to sort it out.
22 de agosto de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for taking the time to leave a review. We’re pleased to hear that our team took the time to help resolve your complaint with one of our experience providers. We really appreciate your patience and are glad we could assist in getting things sorted for you.
Ok ish
Cones on a large expanse of tarmac is not a proper race track! Staff were great but the cars were tatty.
9 de setembro de 2026
Resposta da Red Letter Days
Thank you for taking the time to leave a review. We’re sorry to hear that the track and condition of the cars did not meet your expectations. We’re pleased that you found the staff to be great, but we appreciate your comments regarding the overall experience and will ensure your feedback is shared with the relevant team.
Room we booked not available upon arrival
I booked a night in a hotel with evening meal for my husband’s birthday. When he went to book the venue, which was a confusing and complicated task in itself, we found quite a limited choice in our area, mainly travelodge type places which aren’t very special. Decided on the Basingstoke country hotel about a 2.5 hour drive from us and arrived to discover the room we had booked wasn’t available. Offered a windowless box room, free cancellation or a free drink. Fault of the hotel or red letter day? Who knows . We decided to stay as had no where else to go. Evening meal was a buffet with very limited choice and not the à la carte experience I was expecting. It’s all been a horrible experience and I will never use Red letter days again.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for taking the time to leave a review, Maya. We’re very sorry to hear about your experience, particularly as this was intended to celebrate your husband’s birthday. We understand how disappointing it must have been after travelling such a long distance to find that your booked room was unavailable, and to then be disappointed with the alternative room and dining experience.
We appreciate you bringing these concerns to our attention and would really like the opportunity to investigate what happened. Please email our dedicated team at trustpilot@redletterdays.co.uk with your order details, and we’ll be happy to look into this further with you.
We’re sorry that your experience fell so far short of expectations and hope to have the opportunity to assist you.
The great British car journey
We had a lovely few hours at the great British car journey. My husband has to use a mobility scooter and he was able to negotiate the displays without any problems
8 de setembro de 2026
Resposta da Red Letter Days
Thank you for taking the time to leave a review, Catherine. We’re delighted to hear you had a lovely few hours at the Great British Car Journey, and it’s wonderful to know that your husband was able to navigate the displays comfortably using his mobility scooter. We hope you enjoyed exploring the collection and making some great memories together.
Have not used experience yet this is my…
Have not used experience yet this is my first time using red letter days .so so far so good
3 de setembro de 2026
Resposta da Red Letter Days
Thank you for taking the time to leave us a review, Garry. We’re pleased to hear that your experience with us has been going well so far, and we hope you have a fantastic time when you get to enjoy your experience.
My wife really enjoyed her skydive
My wife really enjoyed her skydive. It was a great experience. You are well looked after with the training for the jump and spectators can go to a great viewing point near the landing. I think my wife wants to do it again. You do have to pay a bit extra for insurance if you book through Red Letter Days on the day - I think it was about £30. You do get reduced rates for future jumps after doing the skydive and buy your video after the jump, it's cheaper.
11 de janeiro de 2026
Resposta da Red Letter Days
Hi Peter,
Thank you for the fantastic review! We're thrilled to hear that your wife had such an amazing, well-supported skydive—and it sounds like she’s officially hooked if she's already thinking about jump number two!
We're also glad you enjoyed the spectator area to watch her land; being able to share that moment makes it even better. Thank you for passing along those helpful tips about the viewing points, media savings, and future jump rates for other customers, too.
We really appreciate you taking the time to share your feedback, and we hope to welcome your wife back to the skies again soon!
I ordered this Japanese experience for…
I ordered this Japanese experience for my daughter for Christmas it was easy to complete the order and she received the email either the voucher however tgey have not been to restaurant yet so can’t comment
But we took her to this restraint in Covent Garden 20 years ago it was good then and I’m sure they will enjoy the gift
31 de agosto de 2026
Resposta da Red Letter Days
Hi customer,
Thank you so much for choosing us for your daughter's Christmas gift! We're delighted to hear that ordering and delivering the voucher was nice and easy for you.
It’s so special that you’re passing on a tradition from a visit 20 years ago! Covent Garden has such a wonderful atmosphere, and we're sure the restaurant will be just as fantastic for her experience today.
We appreciate you taking the time to share your review, and we hope your daughter has an absolute blast when she goes!
Didn't happen but good experience
Sadly didn't happen due to weather. But I was kept informed at all times. They were pleasant to talk to, helpful and rebooking appears easy.
9 de setembro de 2026
Resposta da Red Letter Days
Hi John,
Thank you for taking the time to leave such a thoughtful review. While we're so sorry the weather got in the way of your plans, we're glad our team could keep you well-informed and supported every step of the way.
We really appreciate your patience and kind words, and we can't wait to welcome you back for the real thing soon!
Convenient presents
This is a great idea to get a present like this as it makes it easier to schedule your treatment or even to upgrade it👏recommend it
2 de setembro de 2026
Resposta da Red Letter Days
Hi Ingrida,
Thank you so much for the great feedback! We're thrilled that the gift option made scheduling and customising your treatment so effortless. It really is the perfect way to treat someone (or yourself!), and we truly appreciate your recommendation!
Hidden fees and expensive
I booked two vouchers close together for my brother and my boyfriend both were different driving experiences.
My brother had to pay an insurance top up fee that was not stated when I booked the voucher for him, which ended up being £80 which is a lot of money especially when the voucher cost around £100.
My partner went to book his and had real trouble getting the voucher to actually work, we finally got it to work 3 days before expiry and went to book his experience and it stated that the date of your experience has to be before the voucher's expiry date. Previously with other company's you can book any date as long as you book it before the voucher expires. The site stated there is a "small" extension fee, but when we clicked extend we not only had to pay a £20 extension fee but another £79 because the cost of the experience has increased which I think is ludicrous when we have already paid for the experience.
Really really unhappy with how both vouchers have been processed, I wanted to give my brother and partner gifts but ended up giving everyone a burden. Definitely will not be using again, has absolutely put me off ever buying a red letter day again.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Hi Rosie,
Thank you for leaving your feedback. We are so sorry to hear about the disappointment and frustration caused by both of your gift purchases. Giving a gift should be a wonderful experience, and we deeply regret that this felt like a burden for you, your brother, and your partner.
To address the points you raised:
Damage Waivers: While optional damage waivers or location fees are set directly by individual venue suppliers and outlined in our product details, we understand how frustrating a high unexpected fee on the day can be.
Voucher Validity & Price Increases: Our vouchers must be fully redeemed and the experience taken before the expiry date. However, being faced with a combined extension fee and a £79 price increase just to use a paid-for gift is understandable cause for dissatisfaction.
We want the opportunity to review both of these voucher accounts and see how we can assist you directly. Please get in touch with our support team at trustpilot@redletterdays.co.uk with your order details and a reference to this review so we can look into this for you.
Gin bus Tour Edinburgh
This would have received a 5 star review however we did experience an issue with communication regarding pick up point being changed. We had already changed our tour time as we were the only ones on the 3pm tour. We arrived in plenty time and waited along with another couple with the bus not arriving. After finally getting through to the office the situation was resolved and the very patient driver returned to the new pick up point and the tour was resumed. Danni was an absolute star and a credit. Food offering was lovely. Get the office and booking communication right and everything would be perfect. We finally enjoyed it.
10 de setembro de 2026
Resposta da Red Letter Days
Dear Carol,
Thank you for leaving us your feedback. We are thrilled to hear that you ultimately enjoyed the tour, the food, and that Danni provided such star service for you!
However, we sincerely apologise for the mix-up and delay with your pickup point. You are completely right—clear communication from our office is essential, and we are sorry for the stress caused while you were waiting. We will be reviewing our booking notification process with our team to ensure changes like this are communicated seamlessly in the future.
We truly appreciate your patience and your constructive feedback, and we hope to welcome you back for an absolute 5-star experience next time.
Fantastic fun
A great time. Thoroughly enjoyed the experience. Would recommend to all
6 de setembro de 2026
Resposta da Red Letter Days
Hi Mark,
Thank you for your review we really appreciate it.
We are so happy to hear you had a great time, and that you thoroughly enjoyed the experience. This is the feedback we hope for, knowing we helped in creating memories.
Lack of experience location details led to incorrect purchase
Found the perfect experience for my 7 year old to have a go at driving a little car. The description said that the experience was available in 2 locations near me and instead when I went to book the nearest was an hour away! There needs to be a link to the actual provider so you can see the available locations and dates. The good news is that they very quickly refunded my purchase very easily.
7 de setembro de 2026
Resposta da Red Letter Days
Hi Lisa,
Thank you for leaving us a review.
I am sorry to hear that there wasn't better information provided on the experience page before purchase, regarding the suppliers and their locations. We do appreciate the feedback, and we do always look to improve.
I am glad to hear that we were able to get the refund sorted for you easily.
Resposta da Red Letter Days
Hi Customer,
Thank you for leaving us a review.
I am sorry to hear that you are still awaiting delivery, if you would like to discuss this further and see if we can help with this, please contact us at trustpilot@redletterdays.co.uk
Very helpful when I needed to change booking.
Great theatre tickets and were very helpful when we wanted to upgrade the tickets.
8 de setembro de 2026
Resposta da Red Letter Days
Hi Caroline,
Thank you for your review we really appreciate it.
We are so pleased to hear you like the theatre tickets and that you were met with helpful staff when looking to upgrade your tickets, this is the feedback we strive for.
Exceptional Cirsumstances
I asked customer services fro assistance with a voucher that had expired. Due to some exceptional circumstances, they did this for us free of charge. I did not expect this and was very thankful. Great service.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for your lovely review, Beth! We’re delighted we could help with your expired voucher. -Maddie
I chatted with Abonga and they were…
I chatted with Abonga and they were great and very helpful
11 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for your lovely feedback, Davies! We’re delighted to hear Abonga was so helpful and provided great service. -Maddie
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