Received tea for 2 gift voucher and simple straightforward process to redeem our voucher and simple process in booking our venue. Venue for meal was Farmhouse Inn in Waltham Grimsby, N E Lincs. Was no... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We found a lovely wedding present for our friends online at Red letter days. The gift vouchers arrived the next day as suggested on their website in a lovely presented envelope. Very happy with the... Ver mais
A empresa respondeu
RLD voucher is a nice idea, but the lunch we were bought at the Clermont was a bit blah. I gave an honest review to RLD and they didn't offer anything to make up for our disappointment. I would expect... Ver mais
A empresa respondeu
This would have received a 5 star review however we did experience an issue with communication regarding pick up point being changed. We had already changed our tour time as we were the only ones on t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Escrito pela empresa
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Informações de contato
Red Letter Days Official Trustpilot
3,7
Bom
25 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This was a brilliant trip to Emmerdale…
This was a brilliant trip to Emmerdale film set. Was definitely worth going to see and the chap who took us around was very good. We were not rushed everything about Emmerdale was explained, the cottages are so real to see highly recommend the trip
5 de setembro de 2026
Resposta da Red Letter Days
Thank you so much for the amazing review, Kay! We are so happy to hear you had a great experience. -Maddie
The voucher was great
The voucher was great.
Good value for money.
The wording on the voucher suggested 3 tapas per person and 1 cocktail per person.
Unfortunately it was three tapas to share. So there was a big bill to pay at the end. Not ideal for your hen party. Other than the wording not being clear. The voucher was very good. Will use again.
29 de agosto de 2026
Resposta da Red Letter Days
Thank you so much for taking the time to share your review. We’re delighted to hear that you were happy with the voucher and felt it offered great value.
We’re sorry that the wording regarding the tapas was unclear and that this resulted in an unexpected additional cost, particularly when celebrating such a special occasion as a hen party. We really appreciate you bringing this to our attention, and we’ll be sure to pass your feedback forward. -Maddie
Tried to book a triumph tour just shows…
Tried to book a triumph tour just shows loading and nothing happens equally when you select phone to book no number is provided. Waste of time and money
8 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for sharing your feedback, David. We’re really sorry to hear about your experience. We understand how frustrating it must have been to be unable to book your Triumph Tour and then find that no contact number was provided when selecting the phone booking option.
This certainly isn’t the experience we want for our customers. Please reach out to us at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to look into this and help further. -Maddie
Unfortunately lost all my footage of…
Unfortunately lost all my footage of the day still haven’t received my photos and a refund for the lost footage all in all disappointing
29 de agosto de 2026
Resposta da Red Letter Days
Thank you for sharing your feedback, Andrew. We’re really sorry to hear about your disappointing experience. We understand how frustrating it must be to have lost your footage and still be waiting for your photos and refund. This certainly isn’t the experience we want for our customers.
Please reach out to us at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to look into this further and help resolve the outstanding issues. -Maddie
Really interesting tour…
A very interesting and amusing tour guide with many special things to point out to us.
29 de agosto de 2026
Resposta da Red Letter Days
Thank you for your lovely review, Karen! We’re delighted to hear you enjoyed the tour and found the guide both interesting and entertaining. -Maddie
Absolute shambles to book online
Absolute shambles to book online , no contact details or number , booking system was completely rubbish , took more than 6 months to even get a booking then ended up costing more money even though it was given to me as a gift ,
29 de agosto de 2026
Resposta da Red Letter Days
Thank you for sharing your feedback, Jami. We’re really sorry to hear about your experience. We understand how frustrating it must have been to face these difficulties with the booking system.
This certainly isn’t the experience we want for our customers, and we’d appreciate the opportunity to look into what happened. Please reach out to us at trustpilot@redletterdays.co.uk with your voucher details and our team will be happy to investigate and assist further. -Maddie
Really good value
Really good value, very easy to use and great choice of experiences. Fun way to gift!
18 de agosto de 2026
Resposta da Red Letter Days
Thank you for your lovely review, Jason! We’re delighted to hear you found your voucher easy to use and enjoyed the great choice of experiences. -Maddie
Was ok but I found it quite hard to book
Was ok but I found it quite hard to book
2 de setembro de 2026
Resposta da Red Letter Days
Thank you for your feedback, Donna. We’re sorry to hear you found the booking process difficult. We always aim to make booking as simple as possible, so we appreciate you sharing your experience. Your feedback will be passed forward as we continue to improve our service. -Maddie
I had a problem with booking a hotel…
I had a problem with booking a hotel when I wanted to. The agent was very understanding & patient, & dealt with the issue very well & was really helpful in providing a satisfactory solution
1 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for your lovely feedback, Chris! We’re sorry you experienced an issue when trying to book your hotel, but it’s great to hear that our agent was able to help. -Maddie
An absolute pleasure.
Easy to use site.
Prompt delivery of gift card.
Beautifully packed and presented
Cant wait to see the recipients face on his birthday.
Made present choosing for a man...often difficult...an absolute pleasure.
Thank you.
2 de setembro de 2026
Resposta da Red Letter Days
Thank you so much for your lovely review, Gillian! We’re delighted to hear you found our website easy to use, your gift card arrived promptly, and you were pleased with the presentation. -Maddie
Possibly the worst customer service I…
Possibly the worst customer service I have ever experienced. Had a voucher for £125 and was shown a list of hotels that I could book if I upgraded my voucher. There were 10's and 10's of hotels to choose from. Picked out a hotel and paid an extra £54. After I'd paid, the hotels were limited to 8. Absolute rip off. Was totally misled and lied to. I used to use RLD yearly. I don't know what has happened to the company but judging by my experience and others reviews, this company has become a shambles. Tried to rectify through their joke of a customer service. I was allegedly talking to a human yet it feels like I was talking to a chat bot. Absolute scam of a company.
8 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you so much for sharing your feedback. We’re really sorry to hear about your experience and understand how frustrating this must have been, particularly after seeing a wide selection of hotels and then finding the available options had changed.
This is certainly not the experience we want our customers to have. We’d really appreciate the opportunity to look further in to this and help make things right.
Please contact us at trustpilot@redletterdays.co.uk with your voucher details and our team will be happy to investigate this further. -Maddie
very poor experience
very poor experience. Shard tickets came through to my son for him to book. But the Gordon Ramsey tickets did not, so I had to send him the whole booking, with the costs which is not what I wanted. He then struggled to understand what was included and what he had to do to then book a table. Very poor experience, after I took time to chose and pay for the experiences I knew he would enjoy.
1 de setembro de 2026
Resposta da Red Letter Days
Thank you for your feedback Sandra. We’re very sorry to hear about the difficulties you experienced and understand how disappointing this must have been, particularly after taking the time to carefully choose and purchase these experiences as a gift.
We apologise that the Gordon Ramsay voucher was not received as expected and that the information provided made it difficult for the recipient to understand how to redeem the experience and make a booking. We appreciate how frustrating this would have been and that it took away from what should have been a straightforward and enjoyable gift.
We’d welcome the opportunity to look into this further. Please contact our Customer Service team at trustpilot@redletterdays.co.uk with your voucher or booking details, and we’ll be happy to assist.
-Eddie
Poor Service and would never use again
Bought a red letter day 2 night stay as a gift for elderly parents.
Tried to book and room images on website were not part of the offer and the stay had to booked in low season which was not mentioned on the website.
Hotelier very helpful but said did not recognise listing.
No contact number to resolve. 6 days including weekend talking toa chat bot, digital assistants x3 and email assistants x2 before getting through to a manager.
Found deal on expedia to do a price comparison as suggested by the Manager. Same hotel and dates £58 cheaper.
Was reiembursed by red letter £26 which was the additional top i had to pay to book the room..
Overall shocking customer service, inexusable delays, too much time spent trying to resolve and no compensation.
Would never use again !
8 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for your feedback Debbie. We’re very sorry to hear about the difficulties you experienced and apologise for the frustration and inconvenience caused. We understand how disappointing it must have been to spend so much time trying to resolve the booking, particularly when arranging a gift for your elderly parents.
We’re sorry that the information provided and the process of contacting us did not meet your expectations. We appreciate you taking the time to share your detailed feedback, and we’ll ensure your comments are noted. If you require any further assistance with your booking, please don’t hesitate to contact our Customer Service team at trustpilot@buyagift.com, and we’ll be happy to help.
-Eddie
My query was dealt with quickly
My query was dealt with quickly. The agent was extremely helpful
8 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for your positive feedback Suki. We’re pleased to hear that your query was handled promptly and that you found our agent extremely helpful. We appreciate you taking the time to share your experience.
Code wasn’t recognised by company,Pixar…
Code wasn’t recognised by company,Pixar experience
16 de agosto de 2026
Resposta da Red Letter Days
Thanks for your feedback. We’re sorry to hear that you experienced an issue when trying to redeem your voucher for the Pixar experience. We appreciate how disappointing and inconvenient it must have been to find that the code was not being recognised by the venue, particularly when you were expecting the redemption process to be straightforward.
We’d really like the opportunity to look into this and see what we can do to assist. Please contact our Customer Service team at trustpilot@redletterdays.co.uk with your voucher or booking details, and we’ll be happy to investigate the issue further.
-Eddie
It was great after a few hiccups with numbers!
!After a few hiccups and confusion with which numeral references were needed all went well and we have a superb dinner, bed and breakfast at our chosen venue
4 de setembro de 2026
Resposta da Red Letter Days
Thank you for sharing your feedback Janet. We’re sorry to hear there were some initial confusion around the reference numbers, but we’re pleased that everything was resolved and that you were able to enjoy a superb dinner, bed and breakfast at your chosen venue. We hope you had a wonderful stay and look forward to helping you plan another experience in the future.
-Eddie
Birthday Present
I bought this for my son and he can not wait to book his birthday present in!
I got him the 3 cars he can drive, be a passenger, have a picture. I can not tell you what it is like as he has just had his birthday and not booked yet!
I went with the email red letter day as it was easier to do rather than pay for extra postage and packaging.
It was easy to use online and there are a lot of different days you can have. First of many days to do!
29 de agosto de 2026
Resposta da Red Letter Days
Thank you for your lovely feedback Steffie. It’s fantastic to hear that you chose such an exciting gift for your son and that he’s already looking forward to booking his experience. We’re pleased the online process was easy to use and that you found plenty of dates to choose from. We hope he has an amazing time and that this is the first of many memorable experiences!
-Eddie
Our gift arrived within 3 days as…
Our gift arrived within 3 days as described. Thank you so much
3 de setembro de 2026
Resposta da Red Letter Days
Thank you for your lovely feedback Emma. We’re delighted to hear your gift arrived safely and within the expected timeframe. We really appreciate you taking the time to share your experience and hope the recipient enjoys their gift!
-Eddie
Too much to type
Too much to type. Basically your system to get a new experience did not work and then I had to go through a prolonged chat process before getting to someone who could help!
7 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for the feedback Alan. We’re really sorry to hear about the difficulties you experienced when trying to exchange your voucher for a new experience. We completely understand how frustrating it must have been to then spend a prolonged period in chat before reaching someone who could resolve the issue for you.
This certainly isn’t the level of service we aim to provide, and we appreciate you taking the time to share your feedback. If there’s anything further we can assist you with, please don’t hesitate to contact us at trustpilot@redletterdays.co.uk and we’ll be happy to help.
-Eddie
Amazing customer service
Amazing customer service, best in world
5 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you so much for your incredible feedback. We’re absolutely delighted to hear you were so impressed with our customer service. Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share them!
-Eddie
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.