Received tea for 2 gift voucher and simple straightforward process to redeem our voucher and simple process in booking our venue. Venue for meal was Farmhouse Inn in Waltham Grimsby, N E Lincs. Was no... Ver mais
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Veja o que dizem as avaliações
We found a lovely wedding present for our friends online at Red letter days. The gift vouchers arrived the next day as suggested on their website in a lovely presented envelope. Very happy with the... Ver mais
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RLD voucher is a nice idea, but the lunch we were bought at the Clermont was a bit blah. I gave an honest review to RLD and they didn't offer anything to make up for our disappointment. I would expect... Ver mais
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This would have received a 5 star review however we did experience an issue with communication regarding pick up point being changed. We had already changed our tour time as we were the only ones on t... Ver mais
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Detalhes da empresa
Escrito pela empresa
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Escrito pela empresa
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Informações de contato
Red Letter Days Official Trustpilot
3,7
Bom
25 mil avaliações
Pede aos clientes que avaliem
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Spent in excess of 2 hours attempting…
Spent in excess of 2 hours attempting to use my voucher and then, on a chat with Customer Services - a very slow chat- where an agent was trying to help, but the system was not working properly, so I was unable to book anything. The agent was not able to help since I had to pay extra - and I did not have access to that - for the same reason, the system. In the end, very frustrated, I asked for a refund, only to be told that they are unable to refund as the "booking was through a third party", so they are holding the order, but they are unable to refund. And I am unable to book my "Two nights superb stay"! No resolution it seems. I was told I can complain but this may not actually change anything. Very frustrated as I'd wanted a nice experience but received something very different. NOT happy.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced when trying to redeem your voucher. We understand how disappointing and frustrating it must have been to spend so much time trying to make a booking, only to encounter technical issues and leave without a resolution.
We'd like the opportunity to look into this further for you. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and a brief summary of what happened, and our team will review your case and do everything we can to help.
We appreciate you taking the time to share your feedback and hope to have the chance to improve your experience.
-Emily
This is the 3rd time I have purchased…
This is the 3rd time I have purchased this experience as a Gift for family and friends. Still as pleased today as I was the first time of buying And the best news is, it's still the same price 👍 One of these days I'll buy it for myself and my husband.
3 de setembro de 2026
Resposta da Red Letter Days
Thank you so much for your wonderful review Wendy! We're delighted to hear that you've chosen this experience as a gift three times for your family and friends, and that it's continued to impress every time. It's especially great to know you were pleased to see it's still the same great price!
-Emily
20 mins later and I’m still waiting for…
20 mins later and I’m still waiting for the agent to come back to me!
4 de setembro de 2026
Resposta da Red Letter Days
Thank you for your feedback Liz. We're very sorry to hear about the delay you experienced while trying to get support. We understand how frustrating it is to be left waiting, especially when you're looking for assistance.
We'd like the opportunity to look into what happened and help resolve your query. Please contact us at trustpilot@redletter.co.uk with your voucher details and a copy of your review, and we'll investigate this for you as quickly as possible.
-Emily
Great customer service
Great customer service, swiftly solved my query about lost e-voucher, thank you.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Red Letter Days
Thank you for your wonderful review!
We're so pleased to hear that our customer service team was able to quickly resolve your query and help you recover your e-voucher. Providing a smooth and efficient service is always our goal, so it's fantastic to know we could assist.
We really appreciate you taking the time to share your experience, and we hope you enjoy your gift experience!
-Emily
Total failure of the system to…
Total failure of the system to recognise a voucher number, and it is impossible to speak to anyone from customer services.
There is no way I will ever deal with red letter days in the future. Go to the provider direct, deal with them and get better value for money.
Thinking of getting a red letter gift for someone? Only your enemy!
Edit: Red Letter have replied here, this appears to be the only way to get a response! I had already emailed every address I could find. I won't be wasting my time, I will just never use red letter days again. I suggest you do the same.
28 de agosto de 2026
Resposta da Red Letter Days
Thank you for taking the time to share your feedback Francis. We're very sorry to hear about the difficulties you experienced when trying to redeem your voucher and that you were unable to get the support you needed. We understand how frustrating this must have been, and we're disappointed to hear that it has left you feeling this way.
We'd like the opportunity to investigate what happened and see if we can put things right. Please contact us at trustpilot@redletterdays.co.uk with your voucher details, and a member of our team will be happy to look into this for you.
-Emily
I was surprised that on a Friday…
I was surprised that on a Friday afternoon there was not a sole in sight in the factory
The guide worked hard to explain what normally happened in certain areas
4 de setembro de 2026
Resposta da Red Letter Days
Thanks for taking the time to share your feedback Mem. We're sorry to hear the factory wasn't as busy as you expected during your visit. We appreciate that your guide worked hard to explain how each area normally operates, but we understand this may not have been the experience you were hoping for.
We'd like to learn more about your visit and see if there's anything we can do to help. Please contact us at trustpilot@redletterdays.co.uk with your booking details, and a member of our team will be happy to look into this for you.
-Emily
Beware of hidden charges after purchase.
My sons enjoyed the experience day, despite there being a few hidden charges, after the initial purchase of the track day. Although I realise that was probably the fault of Everyman Driving Experiences , who actually run the event.
3 de setembro de 2026
Resposta da Red Letter Days
Thank you for taking the time to share your feedback Sarah. We're sorry to hear that the exchange process didn't meet your expectations. We understand how disappointing it can be when exchanging vouchers appears to cost more than purchasing the same experience outright, especially when trying to combine two vouchers for the same booking. We appreciate your comments, as they help us understand where the process can be confusing and where improvements can be made.
-Emily
Resposta da Red Letter Days
Thank you for taking the time to leave your review Shirley. We're delighted to hear you enjoyed being able to make use of the spa facilities and that they helped make your experience even more relaxing. We hope to help you enjoy another wonderful experience again soon.
-Emily
We had a fantastic time enjoyed it at…
We had a fantastic time enjoyed it at the shard & our afternoon tea,
2 de setembro de 2026
Resposta da Red Letter Days
Thank you for taking the time to leave your review Rosemary. We're thrilled to hear you had a fantastic time visiting The Shard and enjoyed your afternoon tea. It’s wonderful to know you had such a memorable experience. We hope to help you create more special memories in the future!
-Emily
Friendly staff
Friendly staff, spotlessly clean, food excellent.
Only 1 small complaint one of the beds was uncomfortable .
27 de agosto de 2026
Resposta da Red Letter Days
Thank you for taking the time to leave your review Brenda. We're delighted to hear you enjoyed your stay and that the friendly staff, excellent food, and high standards of cleanliness made for a great experience. We're sorry to hear one of the beds wasn't as comfortable as expected, and we appreciate you sharing this feedback. We hope to welcome you back for another enjoyable experience in the future.
-Emily
Thank-you and great customer service…
Thank-you and great customer service after their provider Adventure001 repeatedly let us down...
3 de setembro de 2026
Resposta da Red Letter Days
Thank you for taking the time to leave your review. We're delighted to hear that our team was able to provide great customer service and help after the issues you experienced with the experience provider. We sincerely apologise for the disappointment caused and appreciate your patience throughout. We hope you have a fantastic experience, and we look forward to helping you again in the future.
-Emily
We spent nearly a whole day trying to…
We spent nearly a whole day trying to book both activities for the same day, but the booking system made it so difficult that we eventually had to give up.
We then managed to pay extra to add three activities to our Battersea visit, only for you to cancel the viewing platform just two weeks before our visit.
Most people would have simply given up at that point, but we were determined to make the visit work. However, the amount of time and effort we’ve had to waste trying to arrange everything is extremely frustrating.
The whole booking process needs to be made much simpler. Customers shouldn’t have to spend hours trying to organise activities that should be straightforward to book, only to then have one of them cancelled at such short notice.
3 de setembro de 2026
Resposta da Red Letter Days
Thank you for taking the time to share your feedback, James. We’re very sorry to hear how frustrating the booking process was and completely understand how disappointing it must have been to spend so much time trying to arrange your activities, only to then have one cancelled so close to your visit.
We appreciate how much effort you put into making the experience work and are sorry that the process was not as straightforward as it should have been. Your comments regarding the booking system and the communication around changes are really valuable, and we’ll certainly take this feedback on board as we continue to improve our service.
Resposta da Red Letter Days
Thank you for your lovely feedback, Lisa! We’re delighted to hear you found the experience great value and that the staff went above and beyond to make your visit enjoyable. We hope to help you find another fantastic experience in the future!
Excellent Vinyard tour and wine tasting…
Excellent Vinyard tour and wine tasting . Afternoon tea and sparkling fizz was perfect . Fab hostess . Thank You .
3 de setembro de 2026
Resposta da Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the vineyard tour, wine tasting and afternoon tea, and that the sparkling fizz was the perfect finishing touch. It’s wonderful to hear that you had such a great experience with your hostess too. We hope to help you discover another fantastic experience in the future!
Resposta da Red Letter Days
Thank you for your lovely feedback, Catherine! We’re delighted to hear you found it great value and, most importantly, that your husband loved it. We hope to help you find another great experience in the future!
Resposta da Red Letter Days
Thank you for your lovely feedback, Bernadette. We’re delighted to hear that you received excellent service and had a positive experience with us. We really appreciate you taking the time to share your kind words and hope to welcome you back again in the future.
It was unclear that we didn't need to…
It was unclear tat we didn't need to book this experience. I had to contact customer services who told me to just turn up.
3 de setembro de 2026
Resposta da Red Letter Days
Thank you for sharing your feedback, David. We’re sorry that it wasn’t clear that you didn’t need to book your experience in advance, and we understand how frustrating it must have been to have to contact our Customer Support team for clarification.
We appreciate you highlighting this, as clear and helpful information is important when booking an experience. We’ll pass your feedback on to the relevant team to help improve the information provided. We hope you enjoy your experience!
Very easy process to order a gift for a…
Very easy process to order a gift for a friend . I ordered it in a gift box . Very happy with it and quick delivery
2 de setembro de 2026
Resposta da Red Letter Days
Thank you for your lovely feedback, Susan! We’re delighted to hear that you found the ordering process easy and were happy with the gift box and quick delivery. We hope your friend enjoys their gift, and we look forward to helping you with your next gift purchase.
Couldn't have been easier
Couldn't have been easier and yu offered the exact experience we were looking for. Thank you.
20 de agosto de 2026
Resposta da Red Letter Days
Thank you for your lovely feedback, Raymond! We’re delighted to hear that you found the process easy and that we had exactly the experience you were looking for. We hope you have a fantastic time!
Great experience
Great experience. Loved the location. Would definately like to do again. Keep up the work
26 de agosto de 2026
Resposta da Red Letter Days
Thank you for your fantastic review! We're so pleased to hear you had a great experience and loved the location. It's wonderful to know you'd like to do it again. We really appreciate your kind words and look forward to helping you create more great memories in the future!
-Emily
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