The whole process of replacing my television was easy and smooth I was kept informed of delivery times. The television. Arrived packaged well, it was easy to set up. The colour is a bit problemati... Ver mais
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Veja o que dizem as avaliações
RGB Direct offered this Market leading brand at a more competitive price than the competitors. The Customer service teams were swift to help answer my questions and once ordered, dispatched and delive... Ver mais
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I purchased a Samsung TV for my daughter's bedroom. It was significantly cheaper than anywhere else. The product is great and came with a 5 year Samsung warranty so I am delighted. I had a few ques... Ver mais
A empresa respondeu
I haven’t received my replacement fridge freezer yet. The courier company are hopefully delivering it tomorrow. Delivery time is rather slow to be honest. I really hope I never have to replace my f... Ver mais
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Detalhes da empresa
Escrito pela empresa
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Escrito pela empresa
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Informações de contato
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Reino Unido
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
really happy with the service delivery…
really happy with the service delivery came on time
29 de agosto de 2026
Resposta da RGB Direct
Thank you for taking the time to share your feedback. We are delighted to hear that you were satisfied with our service and that your delivery arrived promptly as expected. Your kind words are greatly appreciated, and we look forward to providing you with the same high standard of service in the future.
The delivery was EXCELLENT
The delivery was EXCELLENT. Actually early and with phone calls saying where they were . VERY GOOD
29 de agosto de 2026
Resposta da RGB Direct
Thank you so much for your fantastic review! We’re delighted to hear that your delivery arrived early and that our communication kept you informed along the way. We really appreciate your kind words and are so pleased you had such a positive experience. We look forward to serving you again!
No problem with connection reception…
No problem with connection reception exelent
28 de agosto de 2026
Resposta da RGB Direct
Thank you for your positive review! We’re delighted to hear that you had no issues with the connection and found the reception excellent. We really appreciate your feedback and look forward to serving you again!
Helpful so helpful
I was so impressed with the service I received. The staff were so friendly and helpful, I had to ring a couple of times. I didn't have to wait long to be connected
30 de agosto de 2026
Resposta da RGB Direct
Thank you for taking the time to share your positive feedback. We are delighted to hear that you were pleased with the service you received and that our team were friendly, helpful, and responsive. We also appreciate your comments regarding the short waiting time when contacting us. Your feedback is greatly valued and will be shared with the team.
Resposta da RGB Direct
Thank you so much for your fantastic review! We’re delighted to hear you were so pleased with our service. Your kind words and top marks mean a lot to our team. We really appreciate your support and hope to welcome you back again soon!
Disappointing …
They spoke to each other in their own language and not in English which I found rude, they didn’t talk to me unless they wanted something and asked me for knifes and scissors when they couldn’t be bothered to get their own out there tool bags and they left our back door unable to close as they took it off so quickly without much care, they would not listen to my advice when they were putting it back on wrong and were still talking in their own language. Told me someone would call to fix it then drove off and no one called leaving me unable to shut the door to my elderly father’s home.
18 de agosto de 2026
Resposta da RGB Direct
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with your experience and, in particular, that you felt communication was lacking and that the situation with the back door was not resolved as expected.
We take concerns regarding respect, communication and care of our customers’ property very seriously. We also understand how concerning it would have been to be left unable to properly secure a door, particularly given the circumstances you’ve described.
Regarding the points raised in your review, we would like the opportunity to look into what happened with the team involved and understand why the promised follow-up did not take place. We’re disappointed to hear that you were left feeling this way and would welcome the opportunity to resolve the matter properly.
Please contact us directly with your details so we can investigate this further and ensure your concerns are addressed.
Poor service
I was not happy with the service. I booked and paid for delivery and door removal. The delivery guys came and had no clue about the door removal. So it was back and forth on the phone with their team, telling me they will have to leave at the front of my back gate or take it back and book another day for both services.
Mind you is a fridge freezer and I needed it urgent to keep my stuffs in. And that delivery was the 2nd attempt already.
28 de agosto de 2026
Resposta da RGB Direct
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, particularly as this was already your second delivery attempt and you had paid for the door removal service.
We completely understand how frustrating and inconvenient this must have been, especially when you urgently needed the fridge freezer and were expecting both services to be completed as arranged. Our delivery team should have been fully aware of the door removal service before arriving, and we apologise for the confusion and the back-and-forth you experienced.
This is certainly not the level of service we aim to provide. We appreciate your patience and apologise for the inconvenience caused. We will be reviewing what happened with the relevant team to help ensure this does not happen again.
Thank you again for bringing this to our attention.
The delivery men were very rude
The delivery men were very rude, one was on his phone the whole time. Dropped my new appliance through bad handling and then refused to do what their office had informed me that they would do.
26 de agosto de 2026
Resposta da RGB Direct
We’re very sorry to hear about your experience. This is certainly not the level of service we expect from our delivery team.
We take your comments regarding the handling of your new appliance, the conduct of the delivery team, and the communication around what had been agreed very seriously. We understand how frustrating and disappointing this must have been.
We would like the opportunity to look into what happened and address your concerns properly. Please contact our customer service team with your order details so we can investigate this further and work towards resolving the matter.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
I’m very happy with the delivery of my…
I’m very happy with the delivery of my TV. It arrived safely and in perfect condition. The delivery was handled with great care, and the TV was well protected. The delivery team were careful, professional, and respectful. Excellent service 👍
27 de agosto de 2026
Resposta da RGB Direct
Thank you for your wonderful feedback.
We're delighted to hear that your TV arrived safely and in perfect condition. It's great to know that our delivery team handled your order with care and professionalism, and that the service met your expectations from start to finish.
We truly appreciate your kind words and your recommendation. Thank you for choosing RGB Direct, and we hope you enjoy your new TV for many years to come. 👍
Excellent service from start to finish
26 de agosto de 2026
Resposta da RGB Direct
Thank you for your kind feedback.
We're delighted to hear that you received excellent service from start to finish. Providing a smooth and positive experience for our customers is what we strive for, so it's great to know we met your expectations.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
Customer service is virtually…
Customer service is virtually non-existent.
The delivery time was moved multiple times.
29 de agosto de 2026
Resposta da RGB Direct
Thank you for your feedback. We’re sorry to hear about your experience with our customer service and the repeated changes to your delivery time. We understand how frustrating and inconvenient this must have been. We’re taking your comments seriously and will be reviewing what happened to improve both our communication and delivery service going forward. We sincerely apologise for the inconvenience caused.
Efficient friendly
28 de agosto de 2026
Resposta da RGB Direct
Thank you for your kind feedback, Miss Carol Lancaster.
We're delighted to hear that you found our service efficient and friendly. Providing a positive experience for our customers is always our goal, and your comments are greatly appreciated.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
A very efficient and professional…
A very efficient and professional delivery service.
28 de agosto de 2026
Resposta da RGB Direct
Thank you for your kind feedback, M. Facey.
We're pleased to hear that you found our delivery service efficient and professional. Your comments will be shared with our delivery team, who will be delighted to receive your recognition.
Thank you for choosing RGB Direct, and we look forward to serving you again in the future.
Resposta da RGB Direct
Thank you for your lovely review! 😊 We’re delighted to hear that your TV arrived on time and that you’re happy with the service. We really appreciate your support and hope you enjoy your new TV!
Television arrived within the time slot…
Television arrived within the time slot given.couriers were courteous and helpful
25 de agosto de 2026
Resposta da RGB Direct
Thank you for your lovely review! We’re delighted to hear that your television arrived within the scheduled time slot and that our couriers were courteous and helpful. We really appreciate your feedback and hope you enjoy your new TV!
Excellent service
25 de agosto de 2026
Resposta da RGB Direct
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with our service. We truly appreciate your support and look forward to welcoming you again soon!
Resposta da RGB Direct
Thank you for your review! We’re glad everything went smoothly and that we were on time. We really appreciate your feedback and hope to serve you again soon!
Very helpful and patient,keeps to your…
Very helpful and patient,keeps to your word
26 de agosto de 2026
Resposta da RGB Direct
Thank you so much for your lovely review! I really appreciate your kind words. It was a pleasure helping you, and I’m glad I could be of assistance. Thanks again for your trust and support!
Kept Informed
Very polite and driver and mate who offered to open up product for us.
23 de agosto de 2026
Resposta da RGB Direct
Thank you so much for your kind review! We’re delighted to hear that you found our driver and mate polite and helpful. We really appreciate your feedback and are glad they could assist you with opening the product. We look forward to serving you again!
Resposta da RGB Direct
Thank you so much for your kind review! We’re delighted to hear you had a great experience. We truly appreciate your support and look forward to welcoming you again soon!
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