The whole process of replacing my television was easy and smooth I was kept informed of delivery times. The television. Arrived packaged well, it was easy to set up. The colour is a bit problemati... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
RGB delivered a "faulty" brand new NEF combination microwave oven on 28/08/26. It has taken until today to collect it, they refused to do so without an engineer visit despite me offerng to upload phot... Ver mais
A empresa respondeu
RGB Direct offered this Market leading brand at a more competitive price than the competitors. The Customer service teams were swift to help answer my questions and once ordered, dispatched and delive... Ver mais
A empresa respondeu
I purchased a Samsung TV for my daughter's bedroom. It was significantly cheaper than anywhere else. The product is great and came with a 5 year Samsung warranty so I am delighted. I had a few ques... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Escrito pela empresa
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Informações de contato
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Reino Unido
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Perfect delivery thank you
19 de agosto de 2026
Resposta da RGB Direct
Hi Mr P,
Thank you for your 5-star review. We're delighted to hear that your delivery went perfectly and that you were happy with the service you received.
We really appreciate you taking the time to share your feedback. Your support means a lot to our team, and we hope you enjoy your purchase.
Kind regards,
RGB Direct Customer Service Team
We had a washing machine delivered and installed
We had a washing machine delivered and paid to have this installed. The delivery team struggled to plumb the product in, causing a leak into the cabinet and on the floor. When we finally managed to speak with someone at the office we were promised that the delivery team would come back that day and fix. However, we had no correspondence from anyone, at RGB and no visit, upon chasing later in the day and messages left, still no courtesy call. To make matters worse, the leak has now caused our sink cabinet to swell and the door will not close.
Please do not pay for the service to be installed at any cost, it isn’t worth the hassle and they really don’t want to know when there’s a problem.
17 de agosto de 2026
Avaliação não solicitada
Resposta da RGB Direct
Hi,
We are very sorry to hear about your experience and the issues following the installation of your washing machine. This is not the level of service we aim to provide.
We take your concerns seriously and would like the opportunity to investigate this matter further. Please could you contact our Customer Services team on 0208 478 1444 and quote your account number, or provide your order details, so we can review what happened and work towards a resolution.
We apologise for the inconvenience and frustration caused.
Kind regards,
RGB Direct Customer Service Team
Resposta da RGB Direct
Hi Jacqueline,
Thank you for your 5-star review and for your kind comments. We're delighted to hear that you found our service very efficient.
Providing a smooth and reliable experience for our customers is always our goal, so it's great to know we met your expectations.
We appreciate your feedback and your support, and we look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Service Team
Awesome …
RGB made everything simple with getting the go ahead to getting my new hoover one phone call told it was not repairable
Got an appliance list got to choose new hoover that was simple they said they would deliver next day I wasn’t available so got delivered two days later
So simple I would recommend this company no problem
10 de agosto de 2026
Resposta da RGB Direct
Hi,
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that the process was simple and straightforward from receiving approval through to choosing your new Hoover appliance.
It's great to know our team was able to help you find a suitable replacement and arrange delivery at a time that worked for you. We always strive to make the experience as easy and hassle-free as possible, so your feedback is greatly appreciated.
Thank you for your recommendation, and we hope you enjoy your new appliance.
Kind regards,
RGB Direct Customer Service Team
Punctual and frienly easy to order
Punctual and frienly easy to order
Thank you
18 de agosto de 2026
Resposta da RGB Direct
Thank you so much for your kind review! We’re delighted to hear that you found our service punctual, friendly, and easy to order from. We really appreciate your support and look forward to serving you again!
Best delivery team ever.
Best delivery team ever.
Super professional from the start the team phoned half hour before, unloded xl item, unpackaged dismantled to enable delivery into house and room of choice reassembled and fitted ensuring no damage to property or item and removed old item to be recycled absolutely superb and i would 100% recommend this company to everyone.
Staff extremely polite and super helpful going above and beyond in their deliver and service.
18 de agosto de 2026
Resposta da RGB Direct
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you were so pleased with the service from start to finish. It’s wonderful to know that the team’s care, professionalism and willingness to go the extra mile made such a positive impression.
We’ll be sure to share your kind words with the delivery team — they’ll be thrilled to know their hard work was appreciated. Thank you for recommending us and for choosing our company. We truly appreciate your support!
Resposta da RGB Direct
Thank you for your lovely feedback! We’re so pleased to hear that you had a positive experience with us. Your kind words are greatly appreciated, and we hope to see you again soon!
Resposta da RGB Direct
Thank you so much for your kind review! We’re delighted to hear you received great service. We really appreciate your support and hope to see you again soon!
Great Products
11 de agosto de 2026
Resposta da RGB Direct
Thank you for your feedback! We’re glad you’re enjoying our products and truly appreciate your support.
Very polite Staff excellent in putting…
Very polite Staff excellent in putting Tv on wall and taking old Tv away also packaging will always use your sevices
12 de agosto de 2026
Resposta da RGB Direct
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with our service and that our team could help with the TV installation, removal of your old TV, and packaging. We really appreciate your kind words and look forward to helping you again in the future!
Resposta da RGB Direct
Thank you for your kind feedback! We’re delighted to hear you were happy with our delivery service. We really appreciate your support and look forward to serving you again.
Resposta da RGB Direct
Thank you so much for your kind review! We’re delighted to hear you received great service. We really appreciate your feedback and look forward to welcoming you again.
Resposta da RGB Direct
Thank you for your lovely review! We’re so glad you found our team friendly and welcoming. We really appreciate your support and hope to see you again soon!
Resposta da RGB Direct
Thank you for your review, Steven. We're delighted to hear that your order was delivered quickly and that our team was friendly and helpful in making sure everything was OK. It's great to know your experience was smooth and problem-free. We appreciate your support and look forward to serving you again in the future.
Kind regards,
RGB Direct Team
Overall satisfied
Overall satisfied, delivery arrived when it should but we had to ask for it to be unwrapped.This was done reluctantly and they left the packaging in our garden .It did state on your email that we had to inspect the goods on arrival and all packaging would be removed .
11 de agosto de 2026
Resposta da RGB Direct
Thank you for your review and for sharing your feedback. We're pleased to hear that your delivery arrived on time and that you were overall satisfied with your experience.
We are sorry to learn that you had to request the unwrapping service and that the packaging was not removed as expected. We understand your frustration, especially as our communication advised that the goods should be inspected on arrival and that the packaging would be taken away. This is not the level of service we aim to provide, and we will pass your comments on to our delivery partners to help improve the experience for future customers.
Thank you for bringing this to our attention, and we appreciate your honest feedback.
Kind regards,
RGB Direct Team
Good customer service and have…
Good customer service and have knowledge about the product and service,
4 de agosto de 2026
Resposta da RGB Direct
Thank you for your review. We're delighted to hear that you found our customer service helpful and that our team was able to provide knowledgeable advice about both the product and the service. Delivering expert guidance and great customer support is something we take pride in, so it's wonderful to know this made a positive difference to your experience.
We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
RGB Direct Team
Just a quick service.
13 de agosto de 2026
Resposta da RGB Direct
Thank you for your review. We're pleased to hear that you found our service quick and efficient. Providing a smooth and hassle-free experience for our customers is always our goal, so it's great to know we delivered on that for you.
We appreciate your feedback and thank you for choosing RGB Direct.
Kind regards,
RGB Direct Team
It's the first time I've ever had…
It's the first time I've ever had anything delivered by your company and it was amazing, not only was l kept in contact of my delivery process it arrived over an hour early which was great.
7 de agosto de 2026
Resposta da RGB Direct
Thank you for your wonderful review. We're delighted to hear that your first experience with RGB Direct was such a positive one. Keeping our customers informed throughout the delivery process is very important to us, so it's great to know that our updates were helpful and gave you peace of mind.
We're also pleased that your delivery arrived ahead of schedule. We always aim to provide a smooth and efficient service, and it's fantastic to hear that we exceeded your expectations.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
Kind regards,
RGB Direct Team
Very helpful and efficient
After my TV broke down my insurance company directed me to RGB Direct, they were very helpful and my New TV arrived on time
13 de agosto de 2026
Resposta da RGB Direct
Thank you for your wonderful review. We're pleased to hear that our team was able to help after your TV broke down and that the insurance replacement process went smoothly. It's great to know your new TV arrived on time and that you found our service helpful and efficient. We appreciate your feedback and thank you for choosing RGB Direct.
Kind regards,
RGB Direct Team
Good delivery with time slot (3 hour).
Good delivery with time slot (3 hour).
Two men were very polite, van could do with being a drop tailgate to help.
Delivered to my choice of room.
This was a replacement side by side Samsung fridge freezer, can’t comment on the product as we have not yet fitted.
10 de agosto de 2026
Resposta da RGB Direct
Thank you for your review. We're pleased to hear that you were happy with the delivery service, including the convenient three-hour time slot and that our delivery team were polite and helpful. It's also great to know that your new Samsung fridge freezer was delivered to your room of choice.
We appreciate your feedback regarding the delivery vehicle and will take your comments on board. Thank you for choosing RGB Direct, and we hope you're delighted with your new appliance once it's installed and up and running.
Kind regards,
RGB Direct Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.