Nathy et l'équipe d'expédition de Robot Shop Canada ont été d'une aide précieuse pour bien comprendre les caractéristiques des produits que je souhaitais acheter ! Plusieurs échanges de courriels ont... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Hice un pedido que tuve que devolver. La devolucion fue un suplicio, a dia de hoy todavia no han querido recepcionar la devolucion. Por cierto, el envio de las devoluciones las pagas tú!!! No volver... Ver mais
A empresa respondeu
Sehr guter Kundenservice. Ich habe dort einen Litter Robot gekauft. Als dieser nach zwei Jahren plötzlich defekt war wurde im Forum online von einem der Experten anhand von Videos und Bilder das Probl... Ver mais
Je demande gentiment s’il n’y a pas un coupon qui traine sur twitter je me retrouve avec ce commentaire limite : We unfortunately do not offer coupon based on order amounts. However, if not done alre... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada. Our mission At RobotShop, our mission is to put robotics at your service! Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
Informações de contato
Estados Unidos
- 450-420-1446
- support@robotshop.com
- www.robotshop.com
3,5
Bom
479 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bought Litter Robot in this shop
Bought Litter Robot in this shop, after 3 years the power unit stopped working, the shop sent irrelevant details asking to order and replace items myself. Please do not buy this from the shop as you will have to do repairs yourself, £600 is wasted, never again
3 de dezembro de 2025
Avaliação não solicitada
Resposta da RobotShop
Good Day,
We are truly sorry to hear about the difficulties you’ve experienced with your Litter-Robot, and we understand how disappointing this can be.
For clarity, your unit included a full 24-month warranty, as indicated on our product page at the time of purchase. When you encountered issues in July 2024, while still under warranty, our team provided extensive support and replaced several components at no cost, including:
DFI hardware
Anti-pinch pins and base contact pins
Bonnet terminal pins
Motor
Cable
Bonnet
Base
All of this work was completed free of charge under warranty.
Your unit was purchased on November 11, 2022, and is therefore now outside the warranty period. Even so, we have continued to assist you with troubleshooting, recommendations for replacement parts, and step-by-step videos to help resolve ongoing issues.
It is important to note that, like any electronic product, components may wear or fail over time due to factors such as regular use, cleaning habits, humidity, environmental conditions, and general long-term wear. These situations are not uncommon with automated devices.
However, RobotShop always stands behind our customers. Whether a product is under warranty or not, our team remains committed to providing support, guidance, and solutions for all products purchased through our store.
Kindest regards,
Delayed shipment and terrible customer support - do NOT recommend
My experience was very disappointing: my order wasn’t shipped for more than 3 days, and when I asked for help, the agent insisted it had already shipped — but the tracking only became active hours after their response. I had told them I don’t live in the U.S., so I couldn’t receive it when it finally arrived late Monday. With no support from RobotShop, I arranged for a friend to pick up the package on Friday, but it was already missing. When I reached out again, I got no meaningful help. Overall, this was a very poor experience in communication, logistics, and customer service.
21 de novembro de 2025
Avaliação não solicitada
Resposta da RobotShop
Dear Marilu,
Thank you for taking the time to share your experience with us. We are very sorry to hear that the situation surrounding your order was difficult and that it did not go as smoothly as expected.
After reviewing your order, we can confirm it was placed on November 9th and shipped from our Vermont facility the next business day, on November 10th, using Standard ShipBob delivery to Kissimmee, Florida. Standard delivery with ShipBob can sometimes take up to two weeks, depending on carrier volume and local processing times, and we understand how this can be challenging—especially when timing is important. According to the carrier, your package was delivered to the parcel locker on November 17th at 1:19 PM.
We also understand that you were outside the U.S. at the time, which made it difficult to receive the package yourself. We truly empathize with the inconvenience this caused and how stressful it must have been to arrange pickup from abroad.
Regarding the tracking information, carriers often update tracking shortly after processing, and we apologize if the timing of those updates caused any confusion. Your comments about communication are taken seriously, and we appreciate you bringing this to our attention.
For future urgent or time-sensitive orders, we generally recommend selecting an express shipping option to ensure more precise delivery timelines. That said, we understand that every situation is unique, and we regret that the standard timeline did not align with your needs on this occasion.
If this delivery was associated with an Airbnb rental, we kindly suggest reaching out to your host to confirm whether the parcel may have been held or relocated. If the host confirms that the package is no longer accessible, please contact our Investigations team and request an RTS (Return to Sender) so we can assist you with the next steps.
We are also very sorry to hear that the package was no longer available when your friend attempted to retrieve it. Parcel locker access and retention times are managed by the carrier, but we understand how disappointing this outcome must have been.
Our team is ready to assist you and support you throughout the process. Please contact us directly with your order number so we can continue helping you. support@robotshop.com
Thank you again for your feedback. We truly appreciate the opportunity to improve.
Kind regards,
RobotShop Support
Fast delivery, great prices, good support
Fast service, good prices, and immediate delivery.
12 de novembro de 2025
Avaliação não solicitada
Resposta da RobotShop
Thank you so much for your 5-star review! We're thrilled to hear you enjoyed our fast service, great prices, and quick delivery. Your support means a lot to us, and we're always here if you need anything else:-)
Safe
Despite I didn't receive email confirmation right after order, everything went well and fast.
11 de novembro de 2025
Avaliação não solicitada
Resposta da RobotShop
Thank you for your kind feedback! We’re glad to hear your order arrived safely and quickly. We appreciate your patience and hope you enjoy your purchase!
Always quick and you get what you paid…
Always quick and you get what you paid for. I like it because you can buy American made and know upfront what it cost,
31 de outubro de 2025
Resposta da RobotShop
Thank you for your kind feedback! We’re glad to hear that you appreciate our fast service and transparent pricing. It’s always great to know that you can purchase with confidence, which makes your experience enjoyable. Thanks again for your support, and we look forward to serving you on your next project!
Warm regards,
Easy to order
Easy to order. Regular updates on shipping as I’m based in another country. Package arrived well packaged and can’t wait for family to put the little drones together and have a play
31 de outubro de 2025
Resposta da RobotShop
Thank you so much for your kind review! We’re thrilled to hear that your ordering experience was smooth and that your package arrived safely.
We hope the little drones bring lots of fun and excitement for your family! Should you have any questions or need assistance in the future, please don’t hesitate to contact us at support@robotshop.com
— we’re always happy to help.
Thanks again for choosing RobotShop!
Warm regards,
Obsluga
Osoba odpisująca na maile, bardzo nie uprzejmie odpisuje. Poczułam się, że jej tylko przeszkadzam pisząc. Dodatkowo dostałam informację, że produkt zostanie wysłany w poniedziałek, a bez żadnej informacji wysłana została dopiero w środę. Można uprzedzić, że jest opóźnienie, a ja niestety nie zostałam poinformowana. Jestem bardzo nie zadowolona i więcej nie zamówię noc z tej strony.
17 de outubro de 2025
Avaliação não solicitada
Resposta da RobotShop
Serdecznie przepraszamy za zaistniałą sytuację. Abyśmy mogli odpowiednio ją rozwiązać, prosimy o kontakt pod adresem support@robotshop.com
. Zweryfikujemy, który agent udzielał Ci pomocy oraz przejrzymy udzielone odpowiedzi. Sprawdzimy również, dlaczego Twoje zamówienie nie zostało wysłane na czas.
Prosimy o umieszczenie w temacie wiadomości „Recenzja TrustPilot”, abyśmy mogli ją odpowiednio priorytetyzować.
Dziękujemy za poświęcony czas i zwrócenie uwagi na tę sprawę.
Z poważaniem,
Fast and pleasant answers
Fast and pleasant answers, very seashores with the service
13 de outubro de 2025
Avaliação não solicitada
Resposta da RobotShop
Your 5-star rating means a lot to us and motivates our team to continue providing the best support possible. Thank you so much for your kind words! We’re delighted to hear that you had a fast and pleasant experience with our service.
We look forward to assisting you again in the future!
Fast fix!
I had an issue regarding my order and the team was very fast to answer my request and operate the changes. Thank you! 🙂
16 de setembro de 2025
Avaliação não solicitada
Resposta da RobotShop
Thank you so much for your kind words! :-) We’re thrilled to hear that our team could assist you quickly and make the process smooth. Your feedback means a lot to us!
Le délai de livraison initialement…
Le délai de livraison initialement prévu et pour lequel j'ai modifié mes dates de voyage vient d'être reporté de deux semaines pour un plateau avec roulement à billes.
Je vous tiens au jus.
29 de setembro de 2025
Avaliação não solicitada
Resposta da RobotShop
Nous vous présentons toutes nos excuses pour ce délai supplémentaire. Afin de pouvoir vérifier précisément le produit que vous avez commandé et voir s’il existe une solution ou éventuellement un produit alternatif, nous vous invitons à contacter notre équipe de support à l’adresse support@robotshop.com
en indiquant comme objet Trustpilot. Nous ferons le nécessaire pour vous assister dans les meilleurs délais.
Merci de votre compréhension et de votre confiance.
Neuware bestellt, benutztes Produkt erhalten
Wir haben einen neuen Lavviebot S und Zubehör bestellt und via Vorkasse bezahlt. Im Shop wird dieser auch als Refubished für 300€ weniger angeboten. Wir haben aber das teurere neue Gerät geordert.
Die Bestellung kam zügig an.
Beim Auspacken vielen recht offensichtliche Gebrauchspuren (Urinreste, Kratzer etc.) auf und schließlich viel uns im Inneren des Lavviebot sogar ein Zettel mit einer Refurbished Checkliste in die Hand.
Ich habe den Sachverhalt entsprechend beim Support sofort gemeldet. Dieser meldete sich zwecks Bezahlung zuvor auch umgehend innerhalb von 24h. Auf meine Bitte um Klärung zwecks Umtausch in das bestellte Gerät bzw. Erstattung der Preisdifferenz habe ich jedoch bisher keine Antwort erhalten...
19 de setembro de 2025
Avaliação não solicitada
Resposta da RobotShop
Guten Tag Annekatrin,
wir möchten uns aufrichtig dafür entschuldigen, dass Sie offenbar ein generalüberholtes Gerät anstelle des von Ihnen bestellten neuen Lavviebot S erhalten haben. Ebenso bitten wir um Entschuldigung für die kurze Verzögerung in unserer Rückmeldung – unser Kundensupport-Team befindet sich in unserer Zentrale in Québec, Kanada, und wir bemühen uns stets, allen Kunden weltweit innerhalb von maximal 24 Geschäftsstunden zu antworten.
Seien Sie bitte versichert, dass Sie noch heute eine Rückmeldung mit der Lösung für Ihren Fall erhalten werden. Selbstverständlich werden Sie für diesen Fehler unsererseits entschädigt – entweder durch den Austausch gegen das von Ihnen bestellte Neugerät oder durch eine Anpassung des Preisunterschieds, ganz nach Ihrer Präferenz.
Vielen Dank für Ihre Geduld und dafür, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir schätzen Ihr Vertrauen sehr und werden sicherstellen, dass dies schnellstmöglich korrigiert wird.
Mit freundlichen Grüßen
Ihr RobotShop-Team
very speedy action to support your…
very speedy action to support your product
17 de setembro de 2025
Avaliação não solicitada
Resposta da RobotShop
Thank you so much for your 5-star review! We’re delighted to hear that you were satisfied with our quick support and response. Providing fast and reliable assistance is something we take great pride in, and we’re glad it made a difference for you. We truly appreciate your trust and look forward to assisting you again in the future:-)
Never received item, hard to get (partial) refund.
I never received the item which they sent out with their courier of choice. After extensive back-and-forth with the seller, who responded in an arrogant manner, they finally agreed to issue a refund for the item itself but refused to reimburse the shipping cost.
In the end when pointed out that they were legally obliged to refund the full amount, as they are legally responsible for successful delivery of the item, they chose to ignore the message and stall any further communication.
There is no reason at all to why they would deduct shipping. Seems like a lucrative business.
The only conclusion I can make here is that I am being penalized for ordering with them.
Will definitely never order anything from this fraudulent, arrogant store, ever again.
22 de agosto de 2025
Avaliação não solicitada
Resposta da RobotShop
We are truly sorry to hear about the disappointment you experienced and for the difficulties this situation has caused. This is certainly not the level of service we strive to provide. As we are unable to identify your account with the details shared here, we kindly invite you to reach out to us at support@robotshop.com
with the reference TrustPilot: SSSSS. Our team will investigate this matter right away and work toward a resolution, as ensuring our customers’ satisfaction is always our top priority.
It is a bit pricey (hence 4 stars)…
It is a bit pricey (hence 4 stars) however if they have what you need they will get it to you rapidly and in good condition.
28 de agosto de 2025
Avaliação não solicitada
Resposta da RobotShop
Thank you for your feedback! We’re delighted to hear your order arrived quickly and in great condition. We completely understand your concern about pricing. Unfortunately, due to major global cost increases, we must regularly adjust our prices to stay up to date. That said, we remain committed to offering reliable service, fast delivery, and a wide selection of products. We truly appreciate your support and look forward to serving you again!
Spammed
Never dealt with this company before, yet they somehow managed to get hold of my email address & spammed me.
3 de setembro de 2025
Avaliação não solicitada
Resposta da RobotShop
We sincerely apologize for any unsolicited emails you may have received. We take your concerns very seriously. Occasionally, email addresses may be captured through prior interactions with our website, newsletter sign-ups, or previous purchases, but we always strive to respect privacy and consent.
If you would like, please send a message to support@robotshop.com
with your email address, we will investigate the source and ensure any trace of your email is removed from our system.
Thank you for bringing this to our attention, and we truly appreciate your patience.
Best regards,
Ich habe bestellt- Grosser Fehler !
Ich habe bestellt. Mit Vorkasse bezahlt. Dann kam ne Mail dass die Lieferung sich verzögert. Bezahlt am 4.8., Verzögerung bis 12.09. Preis 180 Euro für Roboterhund. Einige Tage später kam eine weitere Mail, dass die Lieferung sich bis - "beste Schätzung"- zm 12.10.2025 verzögert. Toll, aber schon per 4.8. kassiert. Nach Stornierung mussste ich zehn Mails schreiben und mit Anwalt drohen, bevor ich mein Geld zurück erhielt. Angeblich wurden meine Zahlungsdaten nicht gespeichert. Es kamen diverse Male die exakt gleichen Mails - mit KI erstellt. Vorsicht und Hände weg ! Keine korrekte Lagerbestandsverwaltung, keine seriöse Buchhaltung ! !!! Achtung !!!!
29 de agosto de 2025
Avaliação não solicitada
Resposta da RobotShop
Sehr geehrte/r
wir bedauern sehr, von Ihrer Erfahrung und der entstandenen Enttäuschung zu hören. Wir verstehen vollkommen, wie frustrierend es ist, im Voraus zu bezahlen und dann mit mehrfachen Lieferverzögerungen konfrontiert zu werden.
Obwohl wir ungefähre voraussichtliche Liefertermine angeben, können diese leider aufgrund von Faktoren außerhalb unserer Kontrolle, wie z. B. Lieferanten- oder Versandverzögerungen, variieren. In Ihrem Fall kam es dadurch zu mehreren Änderungen der Lieferzeit, was verständlicherweise Enttäuschung und Verwirrung verursacht hat.
Wir möchten außerdem klarstellen, dass Ihre Stornierungsanfrage am 20. August eingegangen ist, wie von Ihnen gewünscht. Da die Bestellung per Banküberweisung bezahlt wurde, hatten wir ursprünglich um Ihre Bankdaten gebeten, um die vollständige Rückerstattung veranlassen zu können. Bitte beachten Sie, dass Rückerstattungen per Banküberweisung in der Regel 2–5 Werktage benötigen, bis sie auf Ihrem Konto eingehen.
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie während dieses Prozesses erlebt haben. Dies entspricht nicht unserem angestrebten Serviceniveau, und wir prüfen den Fall intern, um unsere Kommunikation und Rückerstattungsverfahren zu verbessern.
Bitte seien Sie versichert, dass Ihr Feedback ernst genommen wird. Wir arbeiten kontinuierlich daran, unser Bestandsmanagement, unsere Kommunikation und unseren Kundenservice zu verbessern, um solche Situationen künftig zu vermeiden.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und nochmals Entschuldigung für die entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen
RobotShop has the best customer support…
RobotShop has the best customer support team I’ve ever dealt with! They are always friendly, uplifting, and truly go out of their way to make sure every question is answered. Their educational products are top-notch, offering some of the best robotics and STEM learning tools available today. At times, certain products can be on backorder, but what I really appreciate is that they are always transparent about it — the expected arrival dates are clearly indicated, so you know exactly what to expect. That honesty and communication really set them apart. Overall, a fantastic company to work with, whether you’re ordering for personal projects or educational institutions. Highly recommended!
31 de julho de 2025
Avaliação não solicitada
Resposta da RobotShop
Thank you so much for your wonderful 5-star review! 🌟 We’re truly grateful for your kind words about our customer support team and educational products. Transparency and clear communication are very important to us, and we’re happy to hear that this makes a difference for you. Your recommendation means a lot, and we look forward to continuing to support you with all your robotics and STEM needs!
— The RobotShop Team 🤖
Great support
My neighbour had an issue with his litter robot 4. I helped him with the communication and processes to get it fixed.
The support staff were amazing sending various parts until the robot was returned to working order.
I own 2 litter robot 4s and I love them. Would recommend to anyone
19 de agosto de 2025
Avaliação não solicitada
Resposta da RobotShop
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that our support team was able to assist your neighbour and get their Litter-Robot 4 back in working order. It’s also wonderful to know that you personally own two Litter-Robot 4 units and love them. Your recommendation means a lot to us—thank you for sharing your experience! 💙
Great service will order again
Ordered a Unitree robot for my company and they were quick to answer all my questions and provide a quote. Once I placed the order the product arrived quickly and I am very impressed. Thank you.
14 de agosto de 2025
Avaliação não solicitada
Resposta da RobotShop
Thank you for your wonderful review! We’re delighted to hear that our team was able to support you with quick answers, a smooth quoting process, and fast delivery. We’re glad you’re impressed with your Unitree robot and truly appreciate your trust. We look forward to assisting you again in the future:-)
Ik heb 2 jaar geleden een litter robot…
Ik heb 2 jaar geleden een litter robot 4 gekocht. Deze is nog steeds goed werkzaam. Klantenservice reageert redelijk snel ( binnen 2 werkdagen). Ze hebben ook allerlei onderdelen van de litter robot 4 die whisker niet verkoopt dit maakt het erg prettig.
16 de agosto de 2025
Avaliação não solicitada
Resposta da RobotShop
Hartelijk bedankt voor uw 5-sterren beoordeling! ⭐
Wat fijn om te horen dat uw Litter-Robot 4 na twee jaar nog steeds uitstekend werkt. We waarderen uw feedback over onze klantenservice en zijn blij dat de beschikbaarheid van onderdelen het voor u prettig maakt. Bedankt dat u de tijd heeft genomen om uw ervaring te delen! :-)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.