There was an item missing from the trousers I purchased and I therefore had to contact customer services. The whole experience left me feeling very annoyed. The person on the phone was very offhand an... Ver mais
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Veja o que dizem as avaliações
I was buying in connection with a trip to NZ and needed help finding items with specific qualities around drying times and packing weight. On a busy day in the Harrogate store I was helped by a woman... Ver mais
A empresa respondeu
Needed to replace decades-old cheapish rain jacket that leaked during wet music festival! Already had Rohan raincoat so chose same material for Rohan rain hoodie! Feels light and comfortable. However... Ver mais
A empresa respondeu
I love Rohan products but can't always afford them. I was really happy to see my favourite Striders trousers in the sale so for the price of one full price pair - I grabbed a top and a fleece jacket... Ver mais
Detalhes da empresa
Escrito pela empresa
Rohan clothing is designed for adventure travel, city travel and active outdoor wear. Taking advantage of the world’s most advanced fabric technologies, it’s protective, versatile, fast drying, durable, comfortable, light and highly packable. Rohan technology, though, is hidden rather than overt - and the designs are understated and classic. Which means it’s just as suitable for everyday wear. They offer everything from ultra-lightweight waterproofs for mountain trekking through to crease-free travel suits for the globe-trotting business traveller – including trousers, fleeces, jackets, T-shirts, tops, underwear, base layers, shirts, shorts and travel accessories.
Informações de contato
Rohan House, Brunleys, Kiln Farm, MK11 3HR, Milton Keynes, Reino Unido
- 0800 840 1411
- post@rohan.co.uk
- www.rohan.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent pre sales support
Excellent pre sales support - asked if they had any shirts that had a pocket that I could use for my smartphone (very few can manage a modern smartphone). received an answer by return.
Purchased a Frontier, pocket would take a Kindle.
Good quality shirt and the size was consistent with older Rohan shirt I bought a couple of years ago.

Resposta da Rohan
Good quality, easy to use web site.
It’s easy to shop online and delivery is excellent. Products are well sized and good quality.
I’d like if you had more sleeved T-shirts that had longer sleeves, covering the top of the elbow, or even 3/4 sleeves.

Resposta da Rohan
Easy to use website
Easy to use website. Product quality is excellent.

Resposta da Rohan
Happy Customer
My purchases arrived promptly and were as advertised. Contact with the firm over a query was dealt with promptly and most satisfactorily

Resposta da Rohan
Delivered promptly
Delivered promptly . Nice skirt but could do with pockets.

Resposta da Rohan
Rohan equals quality
As always Rohan produces quality products and efficient service.

Resposta da Rohan
Good site easy to find things and the…
Good site easy to find things and the sales are brilliant. I ordered a few items and they arrived very quickly and are perfect

Resposta da Rohan
I visited the Stony Stratford store…
I visited the Stony Stratford store today as needed to replace an ‘old faithful ‘ Gilet which I had had for approx 15 years . I was greeted by both Carol and Dale , after asking them I was immediately offered the perfect replacement . They offered to explain the clothing system ( although I am aware of Rohan and is my go to shop , ery high quality , items have never let me down , Carol and Dale were fantastic , offering genuine advice ( Carol especially with sizing ) Was nice speaking ‘genuinely’ with no hard sales pitch , Even better when told about various discounts ( blue light , forces etc) Thank you very much Carol , Dale and Rohan ,, I will be seeing you all again in the near future

Resposta da Rohan
Easy to use the site
Easy to use the site . My order was dispatched and delivered quickly and item was as expected.

Resposta da Rohan
I can rarely find trousers to fit me
I can rarely find trousers to fit me, particularly ones to wear for walking. I am tall and usually the trousers don't fit in the rise. I prefer ones which fit on the waist and, for some reason, I have never been able to find any - until now!! We were taking a few days out and went into Long Preston where the sale reductions were excellent, so much so that I bought two pairs (having bought one online just the week before). Thank you Rohan for having trousers which fit on the waist. I will know where to come in future. (It would also be good if the length of the rise was listed in your size guide. No-one does it and I always have to email and ask this when buying online. It is so annoying as it is an essential part of the garment).

Resposta da Rohan
Some issues but all resolved
I bought some Rohan trousers at a reduced but nevertheless expensive price. Whilst travelling in Vietnam they started to tear at the seams in multiple places. Being in Vietnam I had to get them repaired. Upon checking with Rohan as to their guarantee which covers 100% they told me that now I had them repaired in Vietnam they were not eligible, which is a joke if they wanted me to send them from there for them to repair or replace them.
Update: apparently some confusion and replacement now offered.

Resposta da Rohan
Black Levende trousers.
Bought these trousers (black) for holiday travel, absolutely gorgeous. Have since bought the grey/beige & both sets have tops which I also purchased. Lovely comfortable set with trousers not being overly wide, so perfect for me. Would lovely to see more colours added please!

Resposta da Rohan
Great Service
Very fast delivery, excellent products. Rohan feels like a premium brand, their gear is always understated but with excellent technical properties.
Customer service usually very good too.
Recommended.

Resposta da Rohan
Perfect lightweight jacket
Perfect lightweight jacket for planned African safari trip. It arrived quickly & fits beautifully. And it was in the sale! Couldn’t ask for more…

Resposta da Rohan
Exemplary
Today we went to the Rohan store in Stoney Stratford, Milton Keynes. I had a problem with some boots I had bought a few months ago. They exchanged without any quibble for a new pair. My wife also bought a pair of Oboz walking shoes. The customer service we received was exemplary, the best we have ever experienced anywhere. The staff are extremely friendly and knowledgeable. This is our go to store for outdoor clothing from now on. Thank you very much for the excellent service. See you again soon

Resposta da Rohan
First time purchaser
First time purchaser. Trusted friend shipped here so heard about the store for the first time. Visited the site. Found several items for my wife in the afternoon and they were delivered the next morning!!! (London) loved the quality and feel the prices were reasonable. Highly recommend Rohan.

Resposta da Rohan
Item arrived quickly
Item arrived quickly, well packaged.
Just what I wanted and a treat to get it on reduction.
Thanks

Resposta da Rohan
The on line service is efficient and…
The on line service is efficient and the products are good.

Resposta da Rohan
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