I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
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Veja o que dizem as avaliações
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
259 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely lovely things and the customer…
Lovely lovely things and the customer service was absolutely brilliant when I had an issue with my order the other day.
10 de julho de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Stefanie, it's lovely to hear you adore our products and we're just as happy to hear that our help was useful with the issue you had. Thank you for leaving your review, it's truly appreciated.
Warmest wishes
The R&W Care Team
Wilbur Bathroom Shelf quality doesn't justify the price
I bought the Wilbur Bathroom Shelf and was incredibly disappointed with the quality.
The screws are set far too close to the wood, meaning it's near impossible to screw them in without damaging the wood and therefore ruining the complete aesthetic. I paid for a professional to fix the shelf to the wall and they said it was a very bad design. In addition, the quality of the screws provided was low - the metal used was soft, meaning it was very hard to screw them in without scratching the metal.
The quality doesn't justify the price.
13 de julho de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Liz, we're so sorry to hear that the shelf you received didn't seem to be as hoped for. I know you contacted our team by email as well, and they've spoken to our Product team and will get back to you (if they already haven't done so) with some information on a replacement and any guidance we are able to provide on installation tips. Apologies for the disappointment but we will do everything we can to ensure this goes to plan from now on.
Warmest wishes
The R&W Care Team
The customer service from Rowen & Wren…
The customer service from Rowen & Wren is excellent, From placing the order to receiving the order, everything is thoughtful and bespoke.
With lovely individual products and a customer first approach it’s like your favourite high street gift shop.
16 de junho de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Lorraine, thank you so much for your feedback and we're so sorry for the delay acknowledging you. We're delighted that shopping with us is such an enjoyable experience and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beyond incompetent
I rarely write reviews, only when a service is exceptionally brilliant or incredibly bad. Unfortunately I am writing about the latter.
This should have been simple. Saw some beautiful door knobs and ordered them. They eventually turned up, but the two door knobs were not same. The company was fine sent me a return slip I sent them back and asked for another of the one I liked. It eventually arrived (it took 3 weeks). But there it was, hooray! Until I compared it to the one I’d kept and realised it was much smaller. Boo! So I contact the company and am now informed that the one in the size I like is not available and will not be until August. This happened at the end of May.
Three months seemed a long wait for a door knob so I went online and found something equally beautiful at a fraction of the price. It turned up within 3 days and were identical. Wow!
So deciding I no longer wanted to wait three months for R&W to get their act together decided to return the knobs to them.
What could go wrong now…. Oh yes, they decided to only refund me for one of the knobs.
It’s almost unbelievable how sloppy and incompetent their warehouse and customer service team are.
End of the day, it seems like a rubbish company with some slick marketing.
4 mistakes in one order feels like a p!ss take. I’m just glad I never ordered a sofa from them….
25 de junho de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jo, we're so sorry that things went so awry on this order. Things go wrong once rarely, but there seems to have been a succession of issues which have clearly inconvenienced you in a very serious way.
We're a small team and we take it personally when we let down a customer and we can't apologise enough for what's gone wrong here but I do think that remainder of your refund has now been put through.
We will ensure that you are called at the start of next week so we can make this apology in person and ensure we have done our best to put things right.
Warmest wishes
The R&W Care Team
Efficiency delivery of a lovely table…
Efficiency delivery of a lovely table which is just what we needed. Thank you !
18 de junho de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thank you for letting us know everything went to plan, and we are glad the table was exactly what you were looking for.
Warmest wishes
The R&W Care Team
Beautiful sofa
It was daunting to buy a sofa online without having tested it, but I couldn’t be more pleased!
The whole process was so easy and the communication with the delivery team was excellent. They were very accommodating and helpful when it came to the actual delivery date. The delivery itself was a great experience. They were efficient and careful.
The sofa itself is wonderful. The colour and the fabric are just as seen online. It is so comfortable and the quality of the craftsmanship is extremely high. I could not be happier with it.
Thank you all very much
26 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Susanne, it's lovely to hear that your Remy Sofa met with your expectations. We appreciate that it's a big ask to buy a piece like this without seeing it first but soon we will have somewhere that our customers can do exactly this, and we hope to see you there at some time in the future. Please do accept our apologies for the delay in replying to your review, we very much appreciate you took the time to share your thoughts.
Warmest wishes
The R&W Care Team
Je suis très contente de mon achat
Je suis très contente de mon achat . Ça correspond exactement à ce à quoi j’espérais ! Merci
29 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Bonjour Ursula, merci d'avoir laissé un avis ; nous sommes ravis d'apprendre que le tapis correspond à vos attentes. Nous espérons que vous trouverez d'autres articles dans notre boutique à l'avenir.
Bien cordialement
The R&W Care Team
Beautiful Quilt
The quilt I bought is absolutely beautiful and quality is superb. Very happy with my purchase. Shipping was also quick.
18 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jessica, thank you for your feedback and sorry it's taken us so long to reply. We're delighted that the quilt is as you hoped for, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Bought a large set of cutlery
Bought a large set of cutlery. Great product, exactly as advertised. Helpful staff when I enquired about bespoke quantities outside of the standard set. Next day delivery by DPD, very well packed and presented.
19 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Neil, thank you for taking the time to leave your review, and we can only apologise for the delay in our acknowledgement. We're a small team and it means a lot to hear that product, delivery and customer service were as we hope to achieve. We hope the cutlery set is a long-term fixture of your kitchen and dining.
Warmest wishes
Mark
It’s hard to find quality furniture…
It’s hard to find quality furniture these days. I have been so impressed with the beauty and quality of all the pieces I have bought. Also delivered promptly and carefully. Well done Rowen and Wren!
13 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Rachel, thank you so much for the feedback, we're thrilled that we've been able to make everything work for you. If you ever need any information about any piece in our collections, we will only be to happy to help.
Warmest wishes
The R&W Care Team
A very nice little chair
A very nice little chair. Took nearly 2 months to arrive and very expensive for what I actually got. Would not order again.
5 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sally, thanks for sharing your thoughts. I wasn't able to track down your order details from your information but we hope that we are clear enough when we say that our made-to-order armchairs are expected to take 6-8 weeks. If you were disappointed in any way then please accept our apologies, and if you need to discuss anything further with us please do let us know by emailing us on care@rowenandwren.co.uk.
Warmest wishes
The R&W Care Team
Grove Pull Handle
Grove Pull Handle, Short, Matt Brass
I have to say I was very disappointed with these handles. I realise they are handmade but they do need to be the same size. They were put onto our wall cupboard and were clearly different in size. My husband had to file off the difference. And the sides are not nicely rounded but feel quite sharp and cheap.
2 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Anna, thanks for this and sorry to hear you were so disappointed with your hardware order. This is very unusual; we receive very few complaints about this part of our collection so we are truly sorry the pieces you've received apparently fall below our usual standards. If you've not already contacted us, our team will be in touch tomorrow to see how we can help and get things put right for you.
Warmest wishes
The R&W Care Team
Naturally Luxurious and Beautiful
I received my beautiful king-sized embroidered linen duvet cover. It is perfect. The soft white is beautiful - not too white, not too yellow ivory. Very soft and lovely. My decor style is elevated-natural, european-collected, quiet luxury and this duvet fits beautifully. Love it!
8 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Janet, it's lovely to hear that the duvet cover was as you hoped for, and we can only apologise for the delay in our response. Thank you for taking the time to leave your feedback and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
OMG … I ordered the Harmen chairs for…
OMG … I ordered the Harmen chairs for my garden and I am in love with them !!!
They arrived well packaged (as does everything sent by R&W) and they weigh an absolute tonne !! They are unique and beautifully made … I am obsessed 😍
I can’t wait for sone beautiful weather so I can sit out in them … highly recommend if you want something a bit different from the standard chair !!! Just beautiful
6 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Pinky, we're delighted to hear that you love the Harmen chairs you ordered. We're so sorry it's taken us longer than usual to reply, but this does mean that you should have been able to enjoy the chairs fully in the recent gorgeous weather, and we hope everything was as good as you hoped.
Thanks for taking the time to leave your feedback, we're a small team and it really makes a difference.
Warmest wishes
The R&W Care Team
Exceptional customer service
Wonderful experience ordering large items (sofas, rugs, footstools) and smaller ones. The pieces are lovely, stylish and timeless, and the customer service is exceptional - so easy to deal with, you speak to real people, and they really went out of their way to help me with a bulky return. I want to buy everything!
29 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Lizzie, we're so happy to hear we've been able to help and you have had such an easy time ordering from us. We'll be happy to help again in future should you have any questions about anything from our collections, and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Great products and strong personalised…
Great products and strong personalised experience
4 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi 'Unhappy customer', thank you for your kind words, and we can only hope your user name is unrelated to any experience you've had with us. Thank you for taking the time to share your thoughts, and apologies for the delay in our response.
Warmest wishes
The R&W Care Team
We love this store
We love this store. Such unique items with a timeless charm. From candles to champagne buckets and pyjamas to flower pots , have bought it all!
1 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Chris, it's very kind of you to leave such lovely feedback. Our apologies for the time it's taken for us to respond, and we hope you continue to find pieces in our collections to grace your home.
Warmest wishes
The R&W Care Team
It’s always a privilege and pleasure…
It’s always a privilege and pleasure for me to order from Rowan and Wren .
Everything is beautiful and covetable .
My towels are gorgeous and even my husband said so !!!
1 de maio de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Mary, thank you so much for taking the time to share your thoughts and we can only apologise for the delay in acknowledging your review. It's much appreciated and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Love love love
Love love love. Everything is impeccable. The high quality of materials used, the design, even the packaging is thoughtfully and beautifully done, and fast delivery is a bonus. I adore everything I have bought from R&W. Timeless pieces, beautiful in their simplicity and craftsmanship, that I just know I’ll want to keep for ever.
28 de abril de 2026
Avaliação não solicitada
The most beautiful homeware alongside…
The most beautiful homeware alongside fantastic customer service.
What more can I say!
22 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sam, we are delighted to hear that both products and customer care were up to the standards we hope to achieve. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
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