I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
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Veja o que dizem as avaliações
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
A empresa respondeu
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
259 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nice Product; Problems with Delivery
I'm happy with the footstool I ordered. It's a well-made and attractive product, although rather expensive for the size.
There were problems with delivery. The item didn't arrive on the day promised and initially appeared to have been lost by the delivery company. However, Rowen and Wren worked hard to resolve the issue.
1 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jacqueline, thank you for your review and please allow me to apologise for the issues you experienced with your delivery. We have been quite severely affected by some changes taking place with our delivery partner which have left a number of customers quite inconvenienced through no fault of their own.
I don't have access to the full history of the issue right now but I will have this checked at the start of this coming week and our team will be in touch to discuss a way we can appropriately compensate you for the poor service.
We are of course delighted that you are happy with the footstool and hope that it has its place in your home for many years to come.
Warmest wishes
The R&W Care Team
The most beautiful pieces
The most beautiful pieces - I love supporting small businesses and this is an exceptional business selling beautiful pieces. Thank you, Bex Boisclair
12 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Bex, thank you for your very kind words, as you say we are indeed a small team and it genuinely means a lot to us to hear that our customers are appreciating the work that goes into the design and manufacture of our pieces.
Warmest wishes
The R&W Care Team
Purchased the Bilton bathroom shelf
Purchased the Bilton bathroom shelf, it was expensive for what it is as glass is not tempered and is not thick either.
Cost with delivery £94.
I received the shelf but package was not checked before dispatch as it had only one wall plug.
I have emailed and was told they would send one out. Had to email again - still no spare received .
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Victoria, we're really sorry to hear this - it's very disappointing to hear that the fixings pack was missing a key component, and also that the replacement hasn't arrived. We are sure this was sent out with Royal Mail 1st Class last week so we are hopeful it might have turned up by now? Please let our team know on care@rowenandwren.co.uk and if it's still not with you, we will send out another on a fully tracked service this time. Please accept our apologies for the inconvenience caused.
Warmest wishes
The R&W Care Team
Gorgeous lampshades
Gorgeous products, website easy to navigate.
Items were well packed and great customer communication.
4 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Joanna, thanks for taking a moment to leave your feedback, we will pass this on to the team as a whole as it's always lovely to hear our efforts are making for an enjoyable customer journey.
Warmest wishes
The R&W Care Team
I love this company
I love this company! The chair is beautiful and really does look 100% handmade.
Delivery info. was vague from start to finish but I didn't need it urgently so went with the flow and it did not matter as it was still within the expected time.
Excellent delivery and assemble service. Going to buy more!!
9 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi June, it's lovely to hear the chair arrived and was as expected. We can't always be specific about delivery date on a Made To Order piece until quite late on but we're glad it arrived in the expected time. We hope you enjoy it for many years to come.
Warmest wishes
The R&W Care Team
Grove Simple Knob
Grove Simple Knob, Small, Matt Nickel; bought a couple more for another cupboard (have used these previously for an upcycled bureau), so it all fits well together. Well wrapped and nicely presented.
5 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Bridget, thank you for taking the time to share your thoughts. We're delighted we are playing a part in your projects.
Warmest wishes
The R&W Care Team
Garden table fiasco
I ordered a garden table which failed to arrive on the delivery date that I had selected and I am still waiting for today. Since that time there was no reason given for the failed delivery, there was complete confusion as to when I could expect the delivery. Eventually it arrived today, over 3 weeks since I ordered it, the top was damaged and there was no assembly pack. Unbelievable. I have not received a refund for the delivery charge or been offered any compensation. I am incredibly disappointed in this company. There is little point in having a glossy website with expensive goods if they fail to arrive on time or undamaged.
5 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Alison, we're so sorry you've had this experience with your order. We are struggling with some rapid changes to our delivery provider that have caused us huge problems and great inconvenience to many of our customers, you among them. You did speak to our Head of Operations around the time you posted this review and he assured you that once delivery had successfully been made of a new table next week, he would personally call you back and discuss the matter of compensation, and this will happen as promised. Our apologies for the disappointment and great frustration caused, we are working very hard indeed to put this right as quickly as we are able to.
Warmest wishes
The R&W Care Team
Super quality
Super quality! Couldn’t be more happy with our cup handles
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Karl, wonderful to hear and thank you for taking the time to post your review, it's very much appreciated.
Warmest wishes
The R&W Care Team
Beautiful rug
Beautiful rug. Muted colours even more beautiful than the images. Quick delivery and wonderful friendly advice. Very happy with my purchase
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Dee, it's lovely to hear that the rug arrived safely and that we were able to help with your queries. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
You won't be disappointed
I am writing to share that my experience with Rowen & Wren has always been exceptional. The products are consistently of the highest quality and are always packaged with great care.
Your store has become my go-to for both personal purchases and gifts. I would highly recommend Rowen & Wren to anyone.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Julie, thank you for your kind words; as a small team they really do mean a great deal to us. We can see you've made a few purchases and are truly delighted that you continue to find pieces among our collections to grace your home, and hope you continue to do so for years to come.
Warmest wishes
The R&W Care Team
Purchased Amelie chair
Purchased Amelie chair. Photos suggest mid tone oak. The chair is actually dark. Pretty chair in design but colour shown in photos very misleading. Request sample of wood before purchasing.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, we're so sorry to hear that the finish of the chair was so different from the one you expected. If you need to discuss next steps with our team, please email us (if you haven't already) at care@rowenandwren.co.uk and we will be happy to help. We will also pass this feedback on to our product and site teams for them to review and make any changes necessary to the images on our site. Please accept our apologies for the disappointment you've experienced.
Warmest wishes
The R&W Care Team
Absolutely beautiful sofa!
What a fantastic company! Excellent customer service & the most comfortable sofa I have ever sat on; I am in love! Beautiful colour, great design & high quality velvet fabric. I cannot fault anything; arrived when they said it would & was delivered with care. I am now saving to buy an armchair!
Thank you Rowen & Wren
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Emma, thank you for leaving such lovely feedback and really the pleasure is all ours. It's wonderful to hear the sofa has truly found its place in your home and we will be happy to assist when you're ready to look at your armchair purchase.
Warmest wishes
The R&W Care Team
Delighted with my purchase
I ordered two small wall sconces - I'm very pleased with the quality, packaging and speed of delivery.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Virginia, lovely to hear that your candle holders arrived in good time and they were as hoped for. Thank you for taking a moment to share this review, it genuinely means a lot to us and we will pass on your feedback to the team as a whole.
Warmest wishes
The R&W Care Team
Still waiting for my delivery
Still waiting for my delivery. For a company which has such beautiful things, it’s a shame they picked Evri as their standard delivery company. Waiting over a week now for my parcel due to the incompetence of Evri. Sadly won’t be ordering again if they are the standard delivery option.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Heather, we're so sorry to hear that your experience was spoiled by some delivery problems. I can see you did contact us and a replacement was sent out which arrived a few days ago. We do offer the choice of Evri and DPD on our site, and hope to have other options available in the future.
Warmest wishes
The R&W Care Team
Beautiful lighting and of great…
Beautiful lighting and of great quality. We bought 4 wall lights with glass shades which were very well packaged.
I couldn’t be happier with them - they look fantastic in our home. Thank you.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sally, thanks so much for your feedback. We hope the Grafton wall lights have their place in your home for many years to come, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautifully made lampshade
Beautifully made lampshade, delighted with it. Arrived quickly too.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Susan, lovely to hear that the lampshade arrived in good time and was what you were hoping for. Thanks for taking the time to share your review, it's greatly appreciated.
Warmest wishes
The R&W Care Team
Extremely slow to process refunds
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week later and still no refund. Doesn't feel like a trustworthy company - and to add insult to injury, they charge you an expensive return fee to cover their postage! Won't be using again.
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sefton, we are truly sorry for the delay you've experienced. We think we have established the order you're referring to (which is under a different name) and can see that it has been received by our warehouse but not yet processed. We agree the wait is unacceptable and are addressing this with them, and have also passed your refund to our accounts team to be put through today. Please accept our apologies for the unintended inconvenience and disappointment caused; we're a small team and we take it very personally when we let a customer down, and should you choose to return to us in the future I'm confident that you would find the experience very different.
Warmest wishes
The R&W Care Team
Bonnie blue cotton lampshade
I have been looking for a mid blue lampshade in a mid blue colour for quite a while and happened to come across Rowen and Wren. The Bonnie blue cotton lampshade is lovely. Well made and edged in a stripe fabric which adds a slightly quirky edge. It fits my lamp base perfectly and the colour is exactly what I wanted! Love it and I am just about to order a second one. Easy ordering, quick and efficient delivery and packaging very good.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Susan, we're so happy to hear that the Bonnie lampshade was what you were hoping for. It's a recent addition to our collection and has proved extremely popular. We hope the second has now arrived and that they both grace your lamp bases for years to come. Thank you for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Delivered quickly and packed securely
Delivered quickly and packed securely. Love the shades. Beautifully made.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Ms Johnson, thank you for leaving your review and we are delighted to hear your order arrived safely and on time. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
arrived on time
arrived on time, well wrapped. Looks good on bath. Expensive.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Judith, many thanks for your feedback and it's lovely to hear your order arrived safely. It is true we are not the cheapest store around but we do our best to support our small artisan makers as well as we try to support our customers, and not cut corners on quality; we are sure your purchase will serve you well for many years to come.
Warmest wishes
The R&W Care Team
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