I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
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Veja o que dizem as avaliações
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
A empresa respondeu
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
259 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful things for the home
I've bought numerous times from Rowen & Wren, and will likely continue to do so. Their products meld functionality, beauty and quality harmoniously, and in particular, are built to last. I really value this because we live in a world where so much becomes quickly obsolete or out-of-date, to be replaced by an "upgrade". R&W's values are the opposite of this: good things you'll want around the house forever. Those small details that elevate the ordinary into the extraordinary. Wonderful stuff.
23 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Ricard, thanks so much for this review. We genuinely believe that our pieces should be made to last and we hope you continue to find 'forever' items for your home in our store.
Warmest wishes
The R&W Care Team
Resposta da Rowen & Wren
Hi there, thanks for taking the time to share your thoughts. We strive to ensure that all our pieces are of the highest quality, and we hope and intend them to have a lasting place in your home. We hope you continue to find pieces to treasure in our store.
Warmest wishes
The R&W Care Team
Clandon Sofa
Immensely pleased with my recently purchased Clandon Sofa. I found Rowen and Wren's customer service really courteous and helpful, as I had to cancel my original order due to unexpected necessary works in my flat. The sofa is beautiful quality and the delivery service were great. I would definitely recommend this company.
17 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thanks for leaving such an appreciative review. We're delighted your sofa is what you hoped for, and we will always do everything we can to help customers work around the unforeseen events that can occur from time to time, and we're glad we were able to make things work.
Warmest wishes
The R&W Care Team
Personal service. High quality product.
I needed some extra measurements for the table I was thinking of buying and R&W provided this quickly, efficiently and in a friendly manner that made it feel like very personal service. We've now bought the garden table and are very pleased with it indeed. Arrived quickly. Very easy to put up. Looks great. Very good quality.
8 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jane, thank you for your feedback. We try very hard to give the best customer service we can, and we're happy to hear we were able to help. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautiful craftmanship
Beautiful craftmanship. Smooth delivery with the option to coordinate the time of arrival.
9 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Samuel, thank for taking the time to leave your feedback, and it's especially good to hear that delivery was so easily arranged. Just drop us a line if you are interested in any other pieces that you may have your eye on.
Warmest wishes
Mark
Lovely website
Lovely website, lovely shots, lovely products.......good prices
10 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sarah, thank you - it's great to hear you love our store, and we hope you continue finding pieces for your home with us.
Warmest wishes
The R&W Care Team
Archer bedside tables purchase
I recently purchased the archer bedside shelves after first calling with some questions and receiving great advice from a knowledgable and very helpful team member. Delivery was extremely efficient with good communication. The furniture is lovely and easy to fit with fixings provided. Overall a very positive shopping experience.
14 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Niki, thanks for taking the time to share your thoughts. We'll pass your feedback on to the entire team, we're delighted to hear that we were able to answer your queries and that the shelves are as hoped for. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Floor lamp
Light oak turned lamp. As described on-line, excellent quality, well wrapped and delivered promptly.
The lamp is perfect and casts a lovely light, and looks elegant. Very pleased with the item.
6 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Elizabeth, we're delighted to know that the Edwin lamp is what you hoped for, and thank you for taking the time to share your feedback, it's very much appreciated.
Warmest wishes
The R&W Care Team
Great service and lovely product well…
Great service and lovely product well protected and packaged
10 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sue, thank you for the kind words, it's lovely to hear that your order arrived safe and well.
Warmest wishes
The R&W Care Team
Sudbury Garden Dining Chairs
I ordered 4 Sudbury garden dining chairs which are galvanised metal and able to withstand weather. My delivery was due and then cancelled until the following day which was annoying as I had arranged for someone to be here. The chairs arrived stacked in the back of a tatty van with no protection and parcels and packages bundled on top. The chairs are sturdy and excellent quality however one chair had rust on two joints near the seat. I emailed the same day to request a replacement and didn’t hear back so sent a further email and then telephoned, when I eventually got through customer service was helpful and arranged a replacement. I had a text yesterday to say delivery will be today and now today’s delivery has just been cancelled again advising they will be in touch when they are able to deliver.
Overall my experience has been negative and would stop me from buying from Rowen & Wren in the future which is such a shame as their products are excellent.
I have been extremely disappointed with the delivery and how my items where handled and the chairs were obviously not checked for faults before being dispatched.
31 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Ms Harris, we are deeply sorry to have heard of the problems you experienced last week. I do understand that you have spoken to our team now and the replacement for the faulty chair has been arranged. Regarding the problems over the delivery, please accept our deepest apologies - we are experiencing a number of issues on this front caused by unexpected changes to our delivery partner's service, and we are doing all we can to put things right and minimise the disruption to our customers, who are being inconvenienced through no fault of their own.
We're sorry that you've been affected in this way and will continue to monitor your order until we know that everything has been resolved to your satisfaction, and hope that we can give you the confidence to order from us again at some point in the future.
Warmest wishes
The R&W Care Team
Loved everything I’ve bought from here
Loved everything I’ve bought from here. The attention to details mean the items are special and make me feel calm looking at them. The delivery for a table and chairs was one of the best I’ve had, they were on time, respectful, put it up with care and took away all the packaging.
2 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thank you for leaving such a positive review, it really does mean a lot to us. We put a lot of work into trying to ensure that everything is seamless from start to finish and so it's lovely to hear that you're so satisfied. If you were able to share your order number with our team on care@rowenandwren.co.uk, we'd love to be able to pass on your feedback to the delivery team as well.
Warmest wishes
The R&W Care Team
Comfortable and stylish scandi garden…
Comfortable and stylish scandi garden chairs delivered in good time. Reasonable delivery charges. My first time ordering from this company has been very positive.
29 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jo, thanks for leaving your review. It's great to hear your first order went well and we hope you continue to find pieces for your home and garden in our store.
Warmest wishes
The R&W Care Team
Great experience
Great experience, good communication and love the rug!
31 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Christine, that's wonderful to hear, and thank you for taking the time to leave your feedback, it's genuinely appreciated by the entire team.
Warmest wishes
The R&W Care Team
Beautiful products and a company who care.
As were the reviews I read before choosing my planter - it really is beautiful and the quality fabulous.
The communication on dispatch & delivery excellent too - something I appreciate.
Delighted to have discovered Rowen & Wren.
5 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Helen, it's lovely to hear that you had a good experience buying from our store - we do everything we can to ensure everything is as perfect as we can make it, from the products themselves through to making sure you know when your order will arrive. We're glad you discovered us as well and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Excellent
I have bought several items from Rowen & Wren including furniture and soft furnishings. The quality of their products is fantastic and their customer support is excellent. There was a courier issue with a rug delivery which was resolved with no fuss and another rug was shipped immediately to arrive the following day. I have my eye on many more items!
12 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Georgia, thanks for your kind words. We appreciate your understanding over the issue with the initial delivery and are glad we were able to resolve it for you with the minimum of inconvenience. We look forward to welcoming you back in the future, and if you ever have any questions about anything you have your eye on, we will be very happy to help.
Warmest wishes
The R&W Care Team
ROWEN and WREN chair delivery not as expected
Chair from ROWEN and WREN arrived in the delivery slot however it was clear that DX had subcontracted the delivery. The 2 individuals who delivered the chair had very bad body odour which is still pervading the house 30 minutes later. I also had to persuade them to take away the packaging by showing them the email from ROWEN and WREN who stipulated this. This was not the service I expected.
1 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Chris, we appreciate you bringing this to our attention. DX have only been delivering to our customers for a very short time, and we are very much aware that things are not running as well as they ought to be. We're working very hard to minimise the impact on our customers but it goes without saying - and this has been raised with them - that our delivery service is to room of choice, with all packaging taken away.
I know our care team responded to your email yesterday so I do hope that we have adequately addressed your concerns but should this not be the case, do contact us again and we will of course do everything we can to help.
Warmest wishes
The R&W Care Team
Absolutely charming
Rowen & Wren always has the most beautiful & charming pieces. The quality always exceeds my expectations and you can see the care and thoughtful detail that go into every item. I recently purchased the oak bathroom cabinet, for the second time, as it is so perfect and adds so much character to my small secondary bathrooms. If I could buy a little cottage and outfit it completely in Rowen & Wren, I think I would be the happiest person in the world!
1 de abril de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jennifer, thank you for taking the time to share your thoughts, and we're sorry for the delayed acknowledgment. Our whole team is always delighted to hear that our efforts on design and delivery are being rewarded. We hope you continue to find pieces in our store that will bit by bit make your dream house come true.
Warmest wishes
The R&W Care Team
Stylish addition to my gatden.
The garden trellis is just what I wanted, right colour, perfect size, good quality and looks great in situ. Delighted.
16 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Judy, thank you for leaving such lovely feedback, and please do accept our apologies for the delayed acknowledgment. Lovely to hear that our Marlow trellis was as you hoped.
Warmest wishes
The R&W Care Team
Rowen and Wren - a purchasing pleasure
Purchasing with Rowen and Wren is a pleasure from start to finish- lovely catalogue of enticing products.my recent purchase of cotton padded bench seat has not disappointed Colour combination of saffron yellow on one side and blue ticking stripe on other looks great on terrace seat and quality is excellent. Arrived in good time extremely well packaged with charming artwork thank you note. Would happily purchase again from this company
22 de março de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi S D, thank you for taking the time to share your thoughts. We're delighted your cushion arrived on time and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Resposta da Rowen & Wren
Hi NAB, lovely to hear and thank you for leaving your review!
Warmest wishes
The R&W Care Team
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