I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down... Ver mais
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Veja o que dizem as avaliações
I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
A empresa respondeu
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
260 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
arrived on time
arrived on time, well wrapped. Looks good on bath. Expensive.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Judith, many thanks for your feedback and it's lovely to hear your order arrived safely. It is true we are not the cheapest store around but we do our best to support our small artisan makers as well as we try to support our customers, and not cut corners on quality; we are sure your purchase will serve you well for many years to come.
Warmest wishes
The R&W Care Team
Returning Customer
Had a great experience buying from Rowen and Wren recently. Bought a small bench made from old oak, which I'd had my eye on for a while and was being discontinued. It is a beautiful, characterful and versatile piece of furniture. It looks great and will work well as a seat or a side table. A real talking point - I'm very happy with it.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Victoria, thanks for taking a few minutes to share your thoughts. I think you must be referring to our Benvy stool - an old favourite and one we're sad to be saying goodbye to, but we hope yours has found its place in your home and you enjoy it for a long time to come.
Warmest wishes
The R&W Care Team
Delighted with my Pedestal Mirror
Delighted with my Bilton Pedestal Mirror- simple classic design and excellent quality. Exactly what I have been searching for and prompt delivery even though it was a holiday period- great service!
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Julie, thanks for sharing your feedback. It's lovely to hear that the mirror was what you were hoping for and that we were able to get it to you in good time. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
2 brass tea towel rails delivery…
2 brass tea towel rails delivery swiftly. Delighted with items 😊
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thank you so much for taking the time to leave your review. It's lovely to hear the pieces you ordered arrived on time and were as hoped for, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautiful & excellent quality products
Beautiful & excellent quality products. Delivered on time. Lovely website.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Yvonne, thank you for sharing, we're a small team and it means a lot to get feedback like this - we will pass this on to everyone involved. Our apologies that it's taken so long to respond, we sincerely appreciate the fact that you've taken the time to leave your thoughts.
Warmest wishes
The R&W Care Team
Ordered a load of knobs for my kitchen…
Ordered a load of knobs for my kitchen cupboards. They look great. Beautifully packaged too!
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sarah, it's great to hear that your order was what you hoped for, and we'll pass your feedback on to the rest of the team. Thanks so much for sharing your thoughts, and apologies for the delayed response.
Warmest wishes
The R&W Care Team
Beautifully made pyjamas
The pyjamas are a present for my daughter, I’m sure she will love them. Beautifully made,great quality.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Frances, thank you so much for taking the time to leave your review, and sorry it's taken us so long to acknowledge it. We hope the pyjamas were received as well as you hoped and made for a lovely Christmas gift; we're delighted to hear you liked them.
Warmest wishes
the R&W Care Team
Good customer service.
Good customer service.
We had a quality issue which was dealt with promptly and in my view fairly.
I think a company is defined by customer service so I wanted to leave point out I had a good experience.
Thank you.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jo, thank you for leaving your review. I'm not sure what the quality issue was and I can only apologise, but I'm glad we were able to resolve it quickly and to your satisfaction. Problems of that sort are few and far between so we're sorry you were affected against the odds, and we hope you'll come back to purchase again in the future.
Warmest wishes
The R&W Care Team
Gorgeous piece of furniture
Gorgeous piece of furniture. Arrived quickly and the delivery team took the packaging away too.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jo, we're delighted to hear that your delivery went smoothly. our promise is for delivery to your room of choice and removal and disposal of packaging (if required - it isn't always) so it's great to know this was offered. We hope the bench has found its long term place in your home and look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
De très jolis objets originaux et très…
De très jolis objets originaux et très décoratifs
Un grand souci de la satisfaction du client et un accueil chaleureux
14 de novembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Salut Christine, and many thanks for taking your time to leave such a lovely review. We hope you continue to find pieces you love in our store and we will strive to keep our welcomes as warm as ever.
Warmest wishes
The R&W Care Team
Nothing being delivered despite…
Nothing being delivered despite ordering twice. Customer service all nice and sunny but company obviously doesn’t work as they’ve no idea where the things you order are. Did next day delivery on both orders. 7 days in still jot here.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thank you for posting this message but we are obviously saddened to hear of the problems you're having with your deliveries. You've left no details we could use to identify you or your orders, although you've obviously been in touch with us - please do let us know what else we can do to help.
Sadly both couriers we use (DPD and Evri) are struggling with the high parcel volumes at present and we are dealing with a number of queries identical to yours. It's a little outside our control but we're helping our customers in any way we can, including sending out replacement orders if a parcel appears to be lost or stuck in the system somewhere.
Please do contact us at our care@rowenandwren.co.uk address and the team will be happy to try and resolve this for you in any way we can.
Warmest wishes
The R&W Care Team
Rowen & Wren: Small Team, Real Heart – They Get It Right in the End
Customer service only matters when things go wrong, and with Rowen & Wren, they did—twice.
Order 1 (£200+): Evri. Never arrived. No updates of any sense—just confusion.
Order 2 (£200+): DPD (“next-day premium”). Arrived late in a muddy, foot-printed paper envelope, missing the £128 Bilton Double Towel Rail and one of six Grove S Hooks (£12/set of three).
These aren’t just courier issues—Rowen & Wren chose Evri, picked DPD, and packed the order. The responsibility is theirs and they must take the heat!
I was furious—emails sharp enough to cut glass. Yet they handled an understandably hostile and frustrated buyer with calm professionalism.
No defensiveness, no lectures—just listening, owning the mistakes, and fixing them.
How they turned it around:
Lost order? Resent complete via DPD—arrived next day.
Missing items? Rushed out again via DPD—arrived perfect within 48 hours.
No excuses. Just results.
The products are beautiful: refined matt nickel, cloth bags, paper envelopes—like receiving a gift.
The Bilton range is named after Alex Bilton, who works there—keeping it in the family, a unique touch that shows real heart.
One suggestion: Drop the “next-day” promise unless you can truly guarantee it. It sets you up to fail. I don’t buy for speed—a reliable 2–3 day service with proper tracking is plenty. Focus on dependability, not deadlines.
Verdict: A growing small business with stunning products and genuine care. They stumble, but they stand up, take the heat, and make it right. In the end, everyone’s a winner.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Andrew, thank you for taking the time to leave such detailed feedback. It's true, we did have some struggles with the delivery of your orders, and we're grateful that you value the efforts we put in to resolve these. Your notes on the products are equally appreciated and have been passed to the entire team as it's always wonderful for them to hear that their efforts on design and packaging are well received. We hope that all your purchases find their deserved place in your home, and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Wonderful service.
Wonderful service.
Had a slight hiccup with the delivery and they were incredible.
Great product and great service
23 de outubro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Charlotte, this is truly appreciated and I am so glad we were able to resolve the issue of the missing (stolen) items for you. Sincere thanks for your feedback.
Warmest wishes
The R&W Care Team
Bought dining chairs earlier this year
Bought dining chairs earlier this year. Not the best quality. Given the price. But we had 6. And need 4 more. So to keep a matching set. Went online to order. And stuff me. They’ve gone up £80!!!!! Per chair!!!!!!! A joke. Will not place order purely based on principle.
Not cool R&W
1 de abril de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi stmon, I'm sorry for what appears to have been a disappointing experience for you. We don't want to increase our prices any more than absolutely necessary but our costs (from suppliers, shipping costs, materials costs) go up slowly but surely and at some point the inevitable point is reached where, if we want to continue being a viable business, our prices have to rise.
I believe our customer service team were in touch with you and asked for your order information so we could see what you had purchased and when, as we were unable to locate any previous orders within our system, and so we could see if there was a solution we could reach that would have been acceptable. I understand you declined to pass this on and we were left with little further we could do. We genuinely would have liked to resolve this, and I'm sorry we were unable to.
Warmest wishes
The R&W Care Team
Great in every way except customer service.
the products are good quality, the advertising is slick and elegant, the packaging is excellent, however, customer services when something goes wrong is woeful. The phone does not seem to be answered, e-mails are replied to in a slow and automated manner which is unhelpful. I will not buy form them again, which is a shame as I have bought many items for the house from them over the years.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Susan, we are very sorry to hear that your experience has proved to be so disappointing. I have looked through our emails between you and our team, and can't immediately see anything that stands out, so my apologies for whatever has occurred.
We're a small team when it comes down to it - we respond to enquiries as quickly as we can but rest assured that behind every email is an actual person - we don't have any automated replies. We also have only two phone lines so should there be more than two calls at any one time (which isn't infrequent) a call must inevitably go unanswered, but we will always return a call if a voicemail is left for us.
Our apologies that you feel we fell far below expectations on this occasion; we take it very personally when a customer is let down and do sincerely hope that you will return to us at some time in the future.
Warmest wishes
The R&W Care Team
Lovely vintage cutlery
The spoons (dessert and tea) are the standout items for me in this range. Just the refresh that my cutlery drawer needed.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, it's lovely to hear that your order was what you hoped for and your cutlery drawer is refreshed. Thank you for the feedback; as a small company this is truly appreciated, and we hope you find further pieces from our collections in times still to come.
Warmest wishes
The R&W Care Team
Absolutely beautiful cutlery set.
Absolutely beautiful cutlery set, oh my word! I bought the 42 piece set and the quality is excellent. It's a proper old English style, unpolished, and is a really good weight. So well designed, it looks fantastic. I didn't really need new cutlery, although mine is 30 years old, but this set won my heart, and I'm so pleased with it. It feels lovely in your hand and so tactile to use. It arrived really well packaged and in good time too. I'm so, so happy.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thank you so much for taking the time to share your thoughts. The cutlery set is a real favourite of ours, and it's lovely to hear that it's found its place in your home as well. We're a small team and it means a lot to us when we know that an order has arrived safely and as expected, and we hope they grace your table for years to come.
Warmest wishes
The R&W Care Team
Hallo
Hallo
Ich möchte gerne bei euch was bestellen aber ich weiß nicht ob ihr auch nach Deutschland liefern könnt?
27 de agosto de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hello Kati, we're sorry for the delayed reply. We do deliver to Germany, and you should be able to place your order on our site. If you are interested in our larger pieces, please contact care@rowenandwren.co.uk for further assistance.
Warmest wishes
The R&W Care Team
My order arrived very quickly
My order arrived very quickly. The packaging was protective with a bit of pretty thrown in. :-) I had been looking for little bees wax candles for awhile and these are perfect. :-)
21 de agosto de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Kate, thank you for leaving such a lovely review. We're delighted to hear that the candles were what you were hoping for, and that the parcel arrived safe and pretty. We're looking forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Fantastic company
Fantastic company- went above and beyond to get my order out on time. On top of that the item I bought was beautifully crafted and packaged. I will definitely purchase from them again.
11 de julho de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Tanya, thanks for leaving your review, as a small company it means a great deal to us to hear that we've made a customer happy. We look forward to you visiting us again, and if you ever have any questions for us, just let us know and we will be more than happy to help.
Warmest wishes
The R&W Care Team
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