I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down... Ver mais
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Veja o que dizem as avaliações
I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
A empresa respondeu
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
260 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great quality products
Great quality products. Aged brass large door knobs look fantastic. These items arrived quickly, were well packaged and look stunning on my new wardrobe doors. Would definitely recommend.
4 de julho de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jennifer, thank you so much for taking the time to leave your review - sorry it's taken us a while to reply. Just to say we are delighted to hear your door hardware arrived and was what you needed. We hope you manage to find a few more pieces from your home from time to time in our store.
Warmest wishes
The R&W Care Team
Not value for high prices
Quality is not what hoped for. Smart oak tray - but is screwed in with large visible screws from underneath and not the fine piece I was expecting. Brass coasters have spoiled very quickly.
27 de junho de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Andreas, thanks for your review although your experience has obviously fallen short of what we would hope and expect for our customers. We're sorry that the Ashby tray is spoiled in your view by the screws. An earlier version of this piece proved not to be sufficiently durable and these were a necessary inclusion, we're sad to hear your views and we've passed this to our product team to review and see if any amends can be made. Regarding the coasters I can see you've had these for some months now but hearing that they've spoiled is still not what we expect, as our pieces are intended to be lasting and durable. If you'd like to contact us with images by emailing them to care@rowenandwren.co.uk, we will be happy to see if there's anything we can do to rectify the situation.
Warmest wishes
The R&W Care Team
Beautiful high quality products
Beautiful high quality products. Packed well and dispatched quickly. Lovely personal touch with the message & postcard included in the delivery box. Will definitely use Rowen & Wren again & recommend to friends & family.
30 de maio de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Juliette, thanks so much for taking the time to share your thoughts. It's lovely to hear that your products arrived and were delivered in the way we always hope them to be. We hope you and those you know continue to find pieces for your homes in our store and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Purchased two brass table lamps
Purchased two brass table lamps. The initial two that were sent were faulty with the base plate falling off when lifted out of the box. Rather than ask me if I wanted a refund or replacement they sent me just 1 replacement assuring me that the issue I had was a one off. When the replacement arrived the base plate was hanging off before I even took it out of the box. Very poor quality product and not impressed by customer service.
28 de maio de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jane, please accept our apologies for an experience that falls well below that which we expect for our customers. We have begun an urgent review with our maker into how this came about - which was a first for us, we've never encountered it before. We're sorry if we jumped to any conclusions about whether you'd like a replacement or refund; we're a small team and genuinely take it very personally when we let a customer down. Issues like this are very much the exception which makes it all the more frustrating for all concerned that you ended up being inconvenienced, and we just hope that you will decide to purchase again in the future, when I am in no doubt you will have an experience that is far more in keeping with Rowen & Wren.
Warmest wishes
The R&W Care Team
Stanton Oak Dining table
Bought the Stanton Oak Dining table and it is a very beautiful piece of high quality furniture. Excellent and friendly customer service also and prompt delivery to Ireland. Will absolutely be buying from this company again.
27 de maio de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jane, thank you for taking the time to share your thoughts about the Stanton table. It's also lovely to hear your kind words about our customer service - we're a small team and it genuinely means a lot to us. We look forward to hearing from you again if there's anything else you have your eye on and will always be happy to answer any questions you may have.
Warmest wishes
The R&W Care Team
Beautiful aged bronze kitchen cabinet handles
Beautiful products
Ordered cup handles, knobs and latch in aged bronze for our new shaker style kitchen , they look and feel gorgeous
Also bought antique brass hanging rail and hooks for arranging kitchen accessories
Had been looking for high quality kitchen handles/ accessories and these fitted the bill exactly- can't wait to see them installed
Delivered promptly and in excellent condition
22 de maio de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Dianne, it's lovely to hear that all your hardware arrived safely and was as you hoped for. We're always touched when a customer is kind enough to share some feedback like yours and we hope you continue to find pieces for around your home in our store.
Warmest wishes
The R&W Care Team
High quality
High quality, timeless products, promptly delivered and stylishly packaged in an eco-friendly way. Have shopped with R&W several times. Love my new lamp shade and mirror. Even my husband didn't object to them and grudgingly admitted they look and feel substantial and attractive.
29 de março de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, and thank you so much for taking the time to leave your review. We're a small team; it genuinely means a lot to us. We're delighted that your most recent order was everything you hoped for, and lovely to hear you're bringing your husband around bit by bit! We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Good products but frustratingly poor attention to detail and service
Purchased more than 20 brass drawer pulls, drawer handles, and cabinet latches for a kitchen. Ran out of stock so placed an order in January for a further 11 handles and received the order this week. They arrived in 2 boxes marked 'bad' on them, with significant blemishes on 10 out of 11 of them. Have previously had to exchange multiple items due to blemishes or misalignment (e.g. of the 2 parts of the cabinet latches). Their products look and feel good when they are right, but it's a painfully protracted process to get there and I'm very disappointed that after waiting nearly 3 months I've been sent what seems like their cast offs.
14 de março de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jen, I know that you've been speaking to our team today so I'm sorry you felt the need to post this while we were actively working to resolve the issue. Our warehouse unforgiveably mixed some 'QC rejected' stock with good stock, and so you and a small number of other customers have received items that should never, ever have left us. Replacements have been requested for you today and will be with you early next week.
We are appalled by the error, and the disappointment it has led to among our customers, and the issue has been escalated to the highest level possible with our warehouse.
All I can do is offer you our utmost apologies for the inconvenience, and the poor experience, and just say that it is vanishingly rare for something like this to happen - which makes it all the more tragic that you've been affected.
All our hardware is handmade - not on vast production lines in a factory - and when the occasional error is found we will always do everything we can to put it right; we're sorry that in this case it's taken longer than would be ideal.
Please continue to contact the team on the existing email thread if you have any further concerns - we will respond as soon as we are able.
Warmest wishes
The R&W Care Team
The cupboard door handles are…
The cupboard door handles are beautifully designed, pale matt brass and look amazing.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sarah, lovely to hear that the Pull Handles were as expected and we hope they grace your doors for a long time to come. Thank you for leaving such kind feedback, it will be passed along to the entire team.
Warmest wishes
The R&W Care Team
I came across Rowen and Wren in 2024…
I came across Rowen and Wren in 2024 when looking for ideas to update my 300 year old cottage and l'm so pleased l did! Impeccable service, delivery and products which are worth every penny! Such great quality homemade homewares! In fact l have a delivery coming today
31 de janeiro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Karen, thanks for taking a few minutes to share such lovely feedback, and so sorry for the delay in acknowledging. We hope the work on your cottage is coming along nicely and we're flattered to be a part of it; the candleholder we also hope was exactly what you hoped for.
Warmest wishes
The R&W Care Team
Great quality and design
Rowen and Wren quality of goods are consistently great.
Good service and prompt delivery.
Great company
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, and thanks so much for taking a few moments to share your feedback. We're delighted to hear that shopping with us is a pleasant and enjoyable experience and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Impeccable customer service from Rowen and Wren
I have ordered many items from Rowen and Wren over the years and have always been impressed with the quality of their products and their level of Customer Service. Recently I ordered 3 pendant lights from them for my kitchen and unfortunately one of the glass shades arrive broken. I emailed them on the Saturday to let them know and by 9:30am on the Monday I had already received an apology email from them and a replacement on its way free of charge. Thank you Rowen and Wren again for your impeccable customer service. A rare thing these days. oh and if you ring them you actually get to speak to a human being also a rare thing.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Liesa, thanks so much for sharing your thoughts. Apologies once again for any inconvenience caused by the broken shade, but we're happy we were able to address and resolve this swiftly for you.
Warmest wishes
The R&W Care Team
Very quick and great products …
I wrote a review on Rowen and Wren about a year and a half ago. Fell in love with their website and the look of their products but was disappointed with some of the delivery/lack of responses. I made the point that this might be due to them being a new and small operation finding their feet. I haven’t made any orders since but I recently made an order with them and they were so quick. The packaging was on point, speed (in spite of the busy time of year) and I couldn’t be happier with the quality of the products.
I’m so happy they’ve ironed out some of the delivery/stock issues. Really a great company. Thank you and merry Christmas
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Joshua
Thanks for taking the time to share your thoughts and sorry for having taken so long to respond. We're delighted that your most recent order went as smoothly as we'd expect; we've put a lot of work into staff, traning and systems over the last couple of years and it's great that the effort shows. Great to hear that your purchase at the end of last year was as hoped for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
I absolutely love your products they…
I absolutely love your products they are so stylish and very good quality.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Amanda, lovely to hear your kind words about our products; we will pass this on to the team who will be delighted to receive such welcome feedback. Please do accept our apologies however for a rather delayed response to your review.
Warmest wishes
The R&W Care Team
What started with a few baubles
What started with a few baubles , beautiful duvet cover now floor lamp, each item has been beautifully made and quality excellent, would absolutely recommend .
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Karyn, we're so sorry we didn't respond to your review sooner. It's delightful to hear you've found so many pieces to your liking from our collections, and hope there may be more in the weeks and months to come.
Warmest wishes
The R&W Care Team
So very pleased with my purchases
So very pleased with my purchases, everyone a unique piece. The delivery was amazing and well packaged. I’d recommend and will certainly be purchasing more products.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jenny, our apologies for the delayed response to your review. It genuinely makes a difference to hear feedback like yours, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Qualität/ Preis sehr gut
Die Foto’s und Beschreibung entsprechen dem Produkt und Preis/ Leistung stimmt. Bestellvorgang und Lieferung einwandfrei. Ich empfehle Rowen&Wren gerne weiter.
29 de novembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Liebe Kerstin, vielen Dank für deine Bewertung und die netten Worte.
Herzliche Wünsche
The R&W Care Team
Highly Recommend
Really nice company to deal with and great customer service. The products are brilliant value for money, they’re high quality and are very stylish, a gem of a find on line. I look forward to buying more pieces from this company to enjoy in my home.
3 de novembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Nina, thanks for your feedback and lovely to hear that we have been everything we hope - and try - to be. We look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
excellent products!!!!!
very high quality products, beautifully packed and delivered promptly.
1 de novembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Penelope, thank you so much for taking the time to share your feedback. It means a lot to the team to hear that an order has gone well and we hope to welcome you back in future should other pieces catch your eye.
Warmest wishes
The R&W Care Team
Courier issue, but solved very fast!
Had an issue with the courier (Evri) as they left the parcel outside by the road and I wasn't in. It clearly got stolen.
The team at Rowen and Wren provided extremely quick support and within 2 days of the original delivery I had a replacement (with DPD this time thankfully!!) and they had initiated a claim with Evri.
Would highly recommend this company :-)
25 de outubro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Aaron, your recommendation is truly appreciated. Sadly the occasional issue is encountered with couriers (whether it's Evri, DPD or any other) but we would never expect a customer to bear the inconvenience. I'm glad we were able to sort things out for you in good time.
Warmest wishes
The R&W Care Team
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