I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down... Ver mais
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Veja o que dizem as avaliações
I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
A empresa respondeu
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
260 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid avoid avoid.
Avoid avoid avoid.
Bought a few pillowcases, 1 had a faulty zipper that couldn’t close.
Got a replacement straightaway and the zipper was damaged there as well.
Had to wait 10 days for a third cover to come to my house after “quality checks”, and to my surprise the zip is faulty once again. Now they’re not replying to my calls and the only excuse I got so far is “the warehouse is not getting back to us with an answer”.
Please be aware that their quality doesn’t match the price.
25 de outubro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Emily, it looks like you sent this just before I gave you a call, and I'm sorry you felt the need to post this. We are a small team, and the person who handles our customer service is on leave today; the rest of the team are responding to queries as promptly as they can.
We would agree we've let you down here; the cushion covers are from a new maker and they are not up to our usual high standards, which we are going to address with them. I'm also sorry we've been delayed by peak season at the warehouse we use; we've never been anything other than honest with you about the reasons for the delays, and I'm sorry for the inconvenience caused.
Now we've spoken, I'm happy that you're willing to let us do further checks on this item as you've provided some more information on the problem you're experiencing, and we will get this all resolved for you during next week so the replacement can be sent out when you're available to receive it.
Our apologies again for the disappointment and inconvenience caused.
Warmest wishes
The R&W Care Team
Love, love , love my new Elbert footstool
Simply beautiful craftsmanship , from order process to delivery and installation , Rowen and Wren exceeded my expectations in the service they provided. The quality of the footstool is well worth the money spent and is stunning.
11 de outubro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sandra, thank you for taking a few minutes to leave your feedback. It's lovely to hear the Elbert footstool was what you hoped for - it's a firm favourite of ours as well - and we're truly happy to know the journey from order to delivery was an easy one.
Warmest wishes
The R&W Care Team
Resposta da Rowen & Wren
Hi there, and thank you for taking a moment to share your thoughts. We're delighted that your purchase was as hoped for, and hope you find further pieces for your home in the weeks and months to come.
Warmest wishes
The R&W Care Team
The ‘Grove Flattened Knobs in blackened…
The ‘Grove Flattened Knobs in blackened bronze’ were just the elegant solution we were looking for to finish come bespoke cabinets. They arrived beautifully packaged and with a couple of screw options to suit different thicknesses of door. (We had to cut the longer of the screw down in the end but this is easily done). Would recommend.
19 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Rebecca, many thanks for taking a few moments to share your thoughts. Delighted to hear that your hardware purchase was what you were looking for and we hope that they grace your cabinets for many years to come.
Warmest wishes
The R&W Care Team
Bath Tray Caddy
Fanatistic product, beautifully designed, very professionally wrapped and packaged.
I will certainly be making more purchases from Rowen & Wren
21 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi James, thank you for your kind words, they mean a lot to our small team, and we look forward to welcoming you back when you find other pieces in our store that are to your liking.
Warmest wishes
The R&W Care Team
Perfect 👌
The oak framed mirror we bought from yourselves was the perfect finish to our recently new fitted cloakroom sink in our small downstairs loo room.
Thank you Rowen & Wren.👍👍
25 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there and thank you for taking the time to share your thoughts. Lovely to hear that the Portloe mirror was what you were looking for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Not clear from photos and description…
Not clear from photos and description that: a) brass soap dish has an angled profile, I.e. not straight; b) it's a thin gauge piece of metal, not cast brass as I expected. So, I feel I have been duped and am considering returning the object.
19 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thank you for your message and I'm sorry to hear of your obvious disappointment. The shape of the dish is just about visible in our site images but I will agree it's far from clear, so I will pass that to our team to look at re-shooting this item when we can. While it's not a cast piece of metal, it is handmade from solid brass, so again my apologies if this wasn't as you expected. We never like any customer to feel as if they've been short-changed; if you do decide to return this item we will sadly but understandingly arrange this, and ensure that you are refunded in full.
Warmest wishes
The R&W Care Team
Finlay sofa
I did email you to say thanks when it arrived, so hope you got that. I’m very pleased with the Finlay sofa in rustic linen, it’s just beautiful. It is a lovely shape and well upholstered… great job. Having castors is good as it easy to move. The sofa is a perfect size to sit in front of my bookcase; I just love it!
20 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Liz, thanks for leaving your feedback. Looking back, I can see that your email was received, and it was most remiss of us not to have responded, my apologies. We're delighted that the sofa is as you hoped for, long may it have its place in your home wherever you choose to place it.
Warmest wishes
The R&W Care Team
Lovely website
Lovely website, easy to navigate, useful details on demand, beautiful products, nice ethics, easy to order, fast delivery, sensibly packaged, very happy with purchase!
20 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Steph, thanks so much for taking the time to share your thoughts, and such lovely feedback. We will pass that along to the entire team - there really is a compliment for absolutely everyone there and it's truly appreciated.
Warmest wishes
The R&W Care Team
Seriously beautiful bed
Seriously beautiful bed, lead time was shorter than expected and delivery excellent. Very happy.
13 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Abigail, lovely to hear your positive thoughts about the bed you ordered. The Sloane is a relatively recent addition to our collection and it's delightful to know it is finding its long-term place in our customers' homes.
Warmest wishes
The R&W Care Team
Brilliantly crafted bathroom fittings
Brilliantly crafted bathroom fittings. Arrived promptly in beautiful packaging. Felt like it was a very personal experience and someone had taken a lot of care.
17 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Emma, thank you so much for taking the time to share your thoughts and lovely to hear that the pieces you purchased were what you hoped for. We're a small team and we do genuinely care for our products and customers and we're thrilled that this comes across when an order arrives.
Warmest wishes
The R&W Care Team
Leland candle holder
Great service Arrived next day, although thought £6 postage was a little steep
Quality of Leland candle holder is excellent, looks expensive.
Bought two earlier in the year and have been waiting months for re stock
5 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Deborah, lovely to hear that the Leland candle holder is a favourite of yours, and thanks for taking the time to give your feedback. We have noted your comments about shipping; as we do not post our products out ourselves we are limited in the options we can offer although we are always looking for ways to improve things for our customers and hope to be able to offer additional postage choices in future.
Warmest wishes
The R&W Care Team
So happy I found this company
So happy I found this company, we are currently renovating our wooden front door and have just received door knob, knocker and letterbox, they are beautiful, really good quality and exactly as shown in website. For the quality I don’t feel they are expensive either, will definitely be looking to see what else is on the website that I need
14 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Diane, we're delighted to hear that your door hardware was exactly what you were hoping for. I will pass your kind words on to our product and site teams - it's always nice to hear of a job well done and thank you for sharing.
Warmest wishes
The R&W Care Team
Great company
Very nice website, clear spec for the item ordered, great communication, prompt delivery and finally - really quality item. Very pleased and will definately order again.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Liz, lovely to hear and so happy that your purchase was as hoped for. Thank for for taking the time to write and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Wonderful product
Wonderful product, predictable quality!
13 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Michele, thanks for the lovely feedback, our product team will be touched to hear their work is appreciated. I hope the item you purchased has found its rightful place in your home and we hope you find other pieces to your taste within our collections from time to time.
Warmest wishes
The R&W Care Team
Beautiful handles
Beautiful handles , well made , sent promptly , I highly recommend them.
11 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Rachel, thanks and we appreciate your kind words. Thank you for your recommendation, for a small company like ours it genuinely means a lot.
Warmest wishes
The R&W Care Team
Excellent ......again!
I have bought from Rowan and Wren in the past and this time matched the others, prompt and lovely quality of goods.
13 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Christine, thank you for taking the time to share your thoughts. We are truly thrilled you love our products and hope to welcome you back again in the near future.
Warmest wishes
The R&W Care Team
Lovely item purchased
Lovely item purchased, just what I was looking for, great postage updates.
13 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Helen, thank you so much for your feedback. We're delighted that the items were as you hoped and that we were able to keep you informed on your delivery.
Warmest wishes
The R&W Care Team
Highly recommend
This is my second time ordering gorgeous products from Rowen&Wren and another positive experience. Items arrive swiftly and are high quality. I like that they are paperless too! Highly recommend.
10 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Annie,
Thank you so much for your kind feedback on our products and service. We’re thrilled to hear your positive comments and truly appreciate you placing a second order with us. As a small company, your support means a lot.
We look forward to welcoming you back soon.
Warmest wishes,
The R&W team
So thrilled with my recent discovery of…
So thrilled with my recent discovery of Rowan & Wren. Not only with the throw that I ordered, (which arrived the following day!) which is gorgeous and looks stunning on my sofa, but also they are a such a super company. They have an usually beautiful approach, I loved their acknowledgement email of my order, it was so different to the usual standard order acknowledgements, it had been written with such care and thought that it made me feel good to read it! The products are excellent, and their level of customer service is outstanding. I can’t wait to go back!
6 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Lucy,
Thank you for your wonderful feedback—it truly means a lot to us. We’re delighted to hear that you’re happy with your throw and the speedy delivery.
It’s heartwarming to know you appreciate the personal touches, and your kind words are very much appreciated.
We look forward to hearing from you again soon.
Warmest wishes,
The R&W team
Warmest wishes
The R&W Care Team
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