I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down... Ver mais
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Veja o que dizem as avaliações
I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
A empresa respondeu
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
260 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The terracotta pots are perfect and…
The terracotta pots are perfect and just what I wanted for my spring bulbs x
5 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Marion,
We’re delighted to hear that the Terracotta pots have arrived safely and are ready for your Spring bulbs. Thank you for your feedback—we truly appreciate it. We look forward to welcoming you back again soon.
Warmest wishes,
The R&W Team
Great company, great products.
Great company. Fantastic website with lots of choice. Something different and really well made products. Delivery quick and efficient. Bought some antique brass products for a new bathroom and they are all quality items (soap pump, soap dish and shower tray). Will be coming back to shop again soon!
3 de setembro de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Janice and Alan,
Thank you for your kind words. We’re thrilled to hear that you enjoyed exploring our website and found plenty of options. It’s also great to know that the delivery was quick and efficient, and that your purchase arrived safely.
Thanks again, and we look forward to welcoming you back soon.
Warmest wishes,
The R&W Team
Beautiful product
Beautiful product, high quality and bespoke service. Thank you for the quick delivery too! Will be back for more items.
27 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Olivia,
Thank you for taking the time to share your positive experience with your order and the speedy delivery. Your kind words about our products and quality mean a lot to us. We look forward to welcoming you back soon!
Warmest wishes,
The R&W Team
We’re really happy with our beautiful…
We’re really happy with our beautiful sofa, thank you. There was a small hiccup with our delivery but it was fixed swiftly. We’ll definitely be back again soon.
16 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Adam,
Thank you so much for your feedback. We’re thrilled to hear your thoughts on the beautifully crafted sofa you ordered. As a small company, it means a great deal to us to know that we’ve met your expectations. We’re also glad we could resolve the delivery issue promptly.
We look forward to welcoming you back soon.
Warmest wishes,
The R&W Team
Lovely quality
Lovely quality. Great communication on when my delivery would arrive and the quality and colour was better than expectations. A very happy customer
9 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Tonia,
Thank you so much for your feedback. We’re delighted to hear your thoughts on the beautifully crafted pieces you ordered. As a small company, it means a great deal to us to know that you’re happy and that we met your expectations.
We look forward to welcoming you back soon.
Warmest wishes,
The R&W care team
Warmest wishes,
Right brassy!
We ordered a brass door handle to replace a chrome one on an internal door. The handle arrived promptly and was excellent quality.
19 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Zoe,
Thank you for taking the time to share your thoughts. We’re always delighted to hear that the handle arrived promptly and that you’re very happy with the quality.
We look forward to welcoming you back soon.
Warmest wishes
The R&W Care Team
Excellent quality and quick delivery
Excellent quality items (bathroom towel shelf and rail), which were dispatched quickly and well packaged.
5 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Robin,
Thank you for your kind words. We’re thrilled to hear that you’re very happy with your chosen products and that the experience met your expectations—it’s incredibly rewarding to receive such positive feedback.
We look forward to welcoming you back soon.
Warmest wishes
The R&W Care Team
Finley Armchair as lovely as expected
Finley Armchair (Heritage Red Stripe) is exactly as advertised. Beautiful and absolute quality. A big statement without taking up too much space. Perfect fit for petites.
25 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Thank you so much for your feedback—it truly means a lot to us.
We're delighted to hear your thoughts on the craftsmanship. As a small company, each of us is deeply involved at every stage, so your kind words are really appreciated.
The Finley is indeed a dainty chair that makes a big statement, and we’re thrilled that the Heritage Red highlights its elegance so beautifully.
Warmest wishes,
The R&W care team
Beautiful brass hooks
Beautiful brass hooks, just a bit more special and lovely to look at, if you like your functional bits to be beautiful too! Really hope to be back, you have a beautiful store, the chairs are 😍
12 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Emma, thanks for taking the time to share your thoughts. We are always hoping to hit that perfect combination of function and beauty and it's lovely to hear you think we're doing a good job, and thanks again.
Warmest wishes
The R&W Care Team
Great little hand thrown butter dish
Great little hand thrown butter dish. Delivered the next day.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Dr Fields, lovely to hear you like the butter dish you ordered - one of our favourite collaborators with some delightful pieces makes this, and we're delighted to hear it's what you hoped for.
Warmest wishes
The R&W Care Team
Recent Purchase
I bought a mirror and toilet roll holder, both items arrived quickly and packaged really nice. Lovely items, well made, would recommend.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Heather,
Thank you for taking the time to share your thoughts on our products and packaging. It’s wonderful to receive such positive feedback. Thanks again, and we look forward to hearing from you soon.
Warmest wishes,
The R&W care team
Gorgeous Grove Hanging Rail
Lovely Grove hanging rail in matt nickel, bought as a tea towel rail for the kitchen. I love the small fixing points - discreet and understated. Lovely.
11 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Amanda, thanks for taking a few moments to add your thoughts. We hope you continue to find timeless additions for your home in our store. Thank you once again.
Warmest wishes,
The R&W care team
Round ball handles black bronze
Lovely handles great quality and appearance. Communications were excellent and delivery was quick, attention to packaging was also thorough and sustainable.
Have still to fit these, but confident of Rowen and Wren and also with the product. Would buy again and would recommend the company.
1 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Arlene, thank you for sharing your thoughts. We’re delighted to hear that both the product and packaging met your expectations. We look forward to hearing from you again in the future. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes,
The R&W Care team
Beautiful quality and great design
Beautiful quality and great design. Really recommend this fantastic company. Thanks
5 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Janet,
Thank you for your kind words. We’re thrilled to hear that your experience met our expectations—it’s incredibly satisfying to receive such positive feedback.
We look forward to welcoming you back very soon.
Warmest wishes
The R&W Care Team
I purchased four grove nickel knobs for…
I purchased four grove nickel knobs for a piece of custom furniture. Product arrived quickly and with careful packaging.
They are simple and elegant and I love the weight of them. Quality product.
Very nice to be appreciated with notes of thanks and gratitude for my purchase.
1 de agosto de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Lulu,
Thank you for sharing your thoughts. We’re delighted to hear that both the product and packaging met your expectations. We look forward to hearing from you again in the future.
The R&W Care team
I received my order very quickly and it…
I received my order very quickly and it was beautifully and safely wrapped. Inside was a lovely thank you note ( it means as much to customers who will spend a bit more for quality to be recognised for it as it does to the curators of such beautiful items, that we buy them).
The lovely artwork postcard also brought much joy
31 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Esther,
Thank you for taking the time to share your feedback on the product and packaging. We’re especially thrilled to hear that you liked the thank you card and postcards. We collaborate with independent British designers and artists to create these, so it’s wonderful to know you enjoyed them.
We look forward to welcoming you back soon.
Amazing customer experience
Great product, and an even more amazing customer service. Timely, reliable, and with a real personal touch, despite buying something small. will definitely be back.
30 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thank you so much for sharing your thoughts. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes,
The R&W care team
Beautiful Antique Brass Towel Ring and…
Beautiful Antique Brass Towel Ring and Toilet Roll Holder. They are extremely good quality and look very classy.
26 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Lisa,
Thank you for sharing your feedback. We’re thrilled to hear that the bathroom pieces met your expectations. We hope you continue to find timeless additions for your home in our store.
Warmest wishes,
The R&W care team
Price reflects quality …
Excellent website, informative and precise.
Updated emails on delivery, appreciation shown as a valued customer.
Top quality product arrived, packaged with care.
One happy customer 👍
24 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Brian, thank you so much for sharing your thoughts. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes
The R&W Care Team
Quality products that everyone should…
Quality products that everyone should own.
Excellent service and all in all a ‘nice little find’.
20 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Linda, how lovely to read your feedback and it's a pleasure to know that you have found us - thank you for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
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