After having to cancel after waiting for 6 weeks with another company I found similar on rubberduck. I emailed them to check if they had the item I had ordered in stock and explained my situation o... Ver mais
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Veja o que dizem as avaliações
All good and efficient, would have been a 5 star but one tub of tanking liquid had leaked in packing, not too much lost but it’s sticky stuff!!
Great service from Rubber Duck Bathrooms. I recently ordered some wall panels and ceiling cladding, and everything was delivered within 3 days. I first used this company around 3–4 years ago for a f... Ver mais
We're doing a full house renovation and have dealt with a large number of suppliers. We've used Rubber Duck before without a problem but this time their customer service was woeful to the extent tha... Ver mais
Detalhes da empresa
Sobre Rubberduck Bathrooms Ltd
Escrito pela empresa
Rubberduck Bathrooms is a small, family owned independent bathroom supplier.
Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.
We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.
We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!
Informações de contato
High Street, TS10 3DD, Redcar, Reino Unido
- 01642 913 727
- contact@rubberduckbathrooms.co.uk
- www.rubberduckbathrooms.co.uk
4,1
Muito Bom
860 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick and easy experience
I found what I wanted and went to the store. They loaded it into the car and sent the invoice via email. All went very smoothly.
18 de agosto de 2025
Resposta da Rubberduck Bathrooms Ltd
Good Afternoon David,
Thanks for the feedback, it means a lot to us!
It's great to hear everything went smoothly with the team in-store and we're happy we could get you sorted quickly.
You know where we are if you need anything else David.
Rubberduck Bathrooms Team
Cracked basin no refund or replacement!
Unable to send a replacement item despite original purchase being damaged (cracked basin). Unfortunately I was unable to check for damage immediately on delivery due to August family holiday and checked on first day of return. Some flexibility around reporting damage in peak holiday season would be helpful. Never again!
18 de agosto de 2025
Resposta da Rubberduck Bathrooms Ltd
Good Morning Gareth,
Thanks for your feedback, and we’re really sorry to hear about the cracked basin.
We do ask that any courier damage is reported within a reasonable timeframe after delivery, so we can arrange a replacement if necessary. Unfortunately, as the damage wasn’t flagged until several weeks later, it meant we weren’t able to arrange a replacement through the manufacturer.
It is difficult with when working with 3rd party couriers/suppliers but we’ll certainly take your comments on board regarding flexibility around peak holiday times.
We’re sorry this experience has left you disappointed.
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Good Morning Bruno,
Thanks for the great feedback it means a lot to us!
We're really pleased to hear you’ve found us reliable and easy to get hold of for queries. We hope the tile backer kit works perfectly for your project.
You know where we are if you need us!
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Good Morning Nenna,
Thank you very much for the kind feedback!
We're really pleased you found the tap you love and at the best price you can find too! The Scudo Core brushed bronze taps are really popular at the minute, we hope yours looks lovely once installed.
Thanks again Nenna, let us know if you need anything else!
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Good Morning Nathalie,
Thanks so much for your feedback!
We're really glad to hear ordering was easy, delivery was quick, and that you were happy with the service too. We hope the anthracite glass channels look the part once fitted.
Give us a call if you need anything else Nathalie!
Rubberduck Bathrooms Team
Very quick delivery
Very quick delivery, well packaged. Very happy with the products. I’ve ordered a few year ago a similar order and I can not fault the service and quality.
19 de agosto de 2025
Resposta da Rubberduck Bathrooms Ltd
Hi Lorenzo,
Thanks so much for your lovely feedback and for coming back to us again!
We’re really pleased to hear you’re happy with the products, packaging, and speedy delivery. It’s great to know the service and quality have been consistent for you over the years.
Next time give us a call Lorenzo, we like to look after repeat customers if we can!
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Good Morning Marie,
Thanks for your feedback!
Sorry again that the item arrived damaged, but we’re really glad the team was able to get the replacement to you quickly.
Thanks again Marie, we hope to see you again!
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Good Morning Ashley,
Thanks for your feedback!
We’re really pleased you’re happy with the products, but sorry to hear there were a few issues with delivery. We’ll be passing this on to the courier to help improve things going forward.
If ever you need anything else, give us a call and we'll look after you given the issue with your delivery.
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Hi Mike,
Thanks so much for your kind words!
Really glad to hear you found us fast, reliable, and good on price. That’s exactly what we work hard to deliver.
Thanks again Mike, give us a call if you need anything else.
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Good Morning Paul,
Thanks for the great feedback, it means a lot to us!
We're pleased to hear you’re happy with the product, price, and delivery.
If ever you need anything else you know where we are Paul.
Rubberduck Bathrooms Team
Would avoid
Chose to purchase a large mirror with Rubberduck bathrooms due to competitive price and promised fast delivery.
Placed order on 29/07 and received item on 31/07. Unfortunately was the wrong mirror. Called and had the wrong mirror collected and the correct one delivered. Came smashed. Had to call and arrange another delivery, mirror came- smashed again. Called them once again and finally the correct mirror, not damaged this time, arrived 2 weeks later. So after 1 incorrect mirror and 2 completely smashed ones I did eventually receive the item I wanted.
I understand things like this can happen but asked if they could could collect the 2 broken mirrors (like they initially did with the first incorrect one) as they were large and completely smashed. They were ‘unable to assist’ or compensate for the disposal I had to pay for.
In future I will pay more and purchase elsewhere to avoid the inconvenience. Wouldn’t recommend.
29 de julho de 2025
Avaliação não solicitada
Resposta da Rubberduck Bathrooms Ltd
Good Morning Ugne,
Thanks for your feedback, and we’re really sorry to hear about the difficulties you had with your mirror order.
Your items were delivered directly by the manufacturer, and while the pricing and delivery timescales are competitive, unfortunately the repeated damage in transit and the initial wrong item fell well short of the standard either of us would expect.
Thank you again for your comments - they’ve been passed to the manufacturer for review, and we’ll continue to push for improvements so situations like this can be avoided in future.
Rubberduck Bathrooms Team
Water off a duck’s back!
Found an actual waterproof bath side! Good price , quickly delivered. Why all such bath sides are not made this way I don’t know? Took a while to find an available fitter who could replace a ‘wood’ look one that failed to do its job. Bathrooms should be waterproof and able to be clean, dry and mould free. With little ones , constant use ; you want a clean, safe and hygienic environment. Thank you Rubberduck 🦆
10 de julho de 2025
Resposta da Rubberduck Bathrooms Ltd
Good Morning Diane,
Thank you so much for the fantastic feedback!
We’re delighted to hear you’re happy with your waterproof bath panel. You’re absolutely right, a bathroom should be practical, hygienic, and easy to keep clean, so it’s great to know the bath panel has ticked all the boxes for you.
We really appreciate you buying with us and sharing your experience too. Here’s to many years of a clean, safe, and mould-free bathroom!
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Hi John,
Thank you very much for taking the time to leave feedback!
We’re really pleased you found the information clear and that everything was handled quickly from response to delivery.
if ever you need anything else just give us a call!
Rubberduck Bathrooms Team
So easy to deal with
So easy to deal with, put in your order and it gets delivered. No hassle!!
21 de julho de 2025
Resposta da Rubberduck Bathrooms Ltd
Good Morning Robbie,
Thanks for the lovely feedback - that’s exactly what we like to hear!
We have a great team in the warehouse and hassle-free ordering and delivery is what we aim for every time.
If ever you need anything else you know where we are Robbie!
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Good Morning Jeannette,
Thank you very much for taking the time to leave feedback, it means a lot to us!
We’re really pleased to hear your order arrived on time and in perfect condition.
You know where we are if you need anything else Jeannette!
Rubberduck Bathrooms Team
We bought use this supplier last two…
We use this supplier last two occasions we was very satisfied by the quality and service. This time we bought scudo tap from them which was the faulty piece send to us. We have inaugration for our house this weekend. We been chasing for the tap from 14th of July we been asking videos and pics for the same product again and again. Very disappointed this time. On top of that my husband call the customer care and call handler was very rude. We will keep you updated with this matter.
10 de julho de 2025
Avaliação não solicitada
Excellent service
Excellent service , processed and dispatched quickly . The wrong item was sent but this was resolved quickly and effectively , thank you .Very happy with product and great price too !
Courier delivery company not quite so good ....
14 de julho de 2025
Resposta da Rubberduck Bathrooms Ltd
Hi Lisa,
Thanks for your kind feedback!
We’re glad to hear your order was processed and dispatched quickly, and that the mix-up was resolved for you without delay. Great to know you’re happy with the product and price too.
Sorry to hear the courier didn’t quite meet expectations - we’ll be passing that feedback along to them.
Thanks again Lisa, we really appreciate the review!
Rubberduck Bathrooms Team
Resposta da Rubberduck Bathrooms Ltd
Hi Sandra,
Thanks for taking the time to leave a review!
We’re really pleased you’re happy with the quality and speed of delivery. We'll pass on your kind comments to the warehouse team.
Thanks again Sandra!
Rubberduck Bathrooms Team
Reasonable price and quick shipping.
11 de julho de 2025
Resposta da Rubberduck Bathrooms Ltd
Hi Adam,
Thanks for the great feedback!
Glad to hear you were happy with the price and speedy delivery, this is exactly what we look to provide all our valued customers.
Let us know if you need anything else!
Rubberduck Bathrooms Team
Cocked up order then refused compensation
Ordered Durapanel wallpanels and chrome end cap/corner strips. Completely wrong order delivered leading to delay in completing shower refit. Then had to wait 7 more days for correct order (with no usable shower during heatwave!) AND had to pay plumber for allotted 2 days despite being unable to complete the work.
Contacted Rubberduck to ask for some form of compensation as we were out of pocket… they refused to take responsibility (blamed Durapanel) and refused to compensate. V disappointing customer service. Wouldn’t use again.
23 de junho de 2025
Avaliação não solicitada
Resposta da Rubberduck Bathrooms Ltd
Hi Nadine,
Thanks for your feedback, and we're very sorry to hear about the issues with your order.
While the correct items were sent, we understand they arrived with the wrong edge detail on the panels. This was an error from the manufacturers side. We arranged for the correct panels to be sent as soon as the issue was identified, and we completely understand the disruption this caused to your installation.
Regarding the compensation request, the amount was close to the total value of the order. While we always try to be fair, we have to consider what's reasonable, especially when the issue lies with a third-party supplier.
We’re sorry this has left you disappointed and appreciate you sharing your experience.
Kind regards,
The Rubberduck Bathrooms Team
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