Samaritans Avaliações 

450
O TrustScore é 2 de um total de 5

1,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I thought it was an organization to help people fight depression. They never answer, never available and it seems they have no intention to help or not prepared for it. They are there probably to earn... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you have a bad experience with Samaritans and think you can mention it, you WILL be hung up on. No matter how horrific it is, which shows a palpable disinterest in callers and the service... Ver mais

Avaliado com 5 de um total de 5 estrelas

I hope you find her name. My name is Katie I'm a messed up narcissist I can't remember her name but she saved my life call started at 5:39 ended 1 hour and 39 mins later. Didn't judge and understood... Ver mais

Avaliado com 2 de um total de 5 estrelas

some of their staff at NYC are helpful but when it’s bad it’s really bad. when ur in crisis, some volunteer on the other line just ask some robotic irrelevant questions, asking u to repeat stuff u jus... Ver mais

Detalhes da empresa

Sobre Samaritans

Escrito pela empresa

Samaritans cannot respond to you on TrustPilot, so we encourage you to share your feedback with us directly. Samaritans aims to give the best experience to everyone who uses our support, in every conversation. But if you have had a negative experience of any kind or wish to share some feedback, please do so using the links below: Share your feedback directly via our complaints form visit our website Samaritans is a registered charity in the UK and Ireland that provides emotional support for people struggling to cope.

About our service

Samaritans believes that people are the experts on their own lives and situations, and have the right to find their own solutions. Therefore, volunteers will never provide advice or tell people what to do. They can however signpost people to other organisations.

view our privacy policy
If you are struggling to cope, remember you can call Samaritans free on 116 123 or email jo@samaritans.org, any time of the day or night.

Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

450 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(450)

110 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I had never called Samaritans before

I had never called Samaritans before. On Saturday I realised I was carrying everyone’s emotional baggage. My marriage was ending, I was struggling to help my son with chronic illness. I was dealing with a lot of health issues myself but trying to get through Christmas without collapsing. I have absolutely no support network. I was in a very dark place. The call would have been great in a black comedy. I explained through sobbing that I didn’t feel I could cope anymore with all the weight on me. He made some sympathetic noises, expressed surprise at never having heard the health condition my son suffers from. Then I sensed it was all very much too complex for him to deal with and he said “well, do you think you could get through Christmas and give everyone a nice time”. That was sobering and I realised that no one was coming to save me so I better try to do it myself. There is no shame in being in a state of collapse but have no expectations that the person on the end of the line will be able to pick you up. I realisation that you’re better equipped to do that for yourself wasn’t, on reflection, a bad thing. However, it’s shocking that some people will have spiral too far to be able to do this.

20 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst helpline ever!

Feeling down? Call Samaritans, a sure fire way to be made to feel guilty and shame about your mental health, the best way to make your miserable life even more unbearable.

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

waste of time

Guy was clearly uninterested and relying on his PowerPoint training to “listen”

But then I’m tempted to give 5 stars, because I hung up and called one of my best friends and had one of the greatest conversations of my life… so is it intentional?

Anyways, what I’m saying is… if you have someone you can chat with - open up to them. It’ll be less scary than you think.

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I called the Samaritans today

I called the Samaritans today, with a lot of distressing issues. I felt the woman judged me. In the end she said I was like a washing machine going round and round and said she had to end the call. She offered me no solutions and seriously lacked empathy.
My advice to anyone feeling very distressed is talk to a good friend if you have one. If not find things in the community to join in where you have a much better chance of finding support face to face.
It saddens me, that Samaritans is a very random source of support. In the past I have talked to people who seemed to care, but after the last call, I dont think I would call them again. I honestly think it is better to find support elsewhere.

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have been blocked for 6 months now

I have been blocked for 6 months now. I rang Samaritans back then, they were very intolerant. Was going through a very difficult time. Still need to be able to call them. Rang the Support Team many many times got the voicemail, left a message. They never got back to me. Am left stranded.

3 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No use

I spent 30min of sharing my deepest darkest problems, completely exposed... Hoping to get a nudge in the right direction. Just to be asked is there anything else? I feel no difference before to after the call? Would prefer my 30min back tbh.

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

EMBARRASSING

I’ve been in a desperate situation for some time and I hit Rick bottom on Friday just gone. It was awful, absolutely terrible and thank goodness I wasn’t suicidal because after that experience I would have been.
I understand that mental illness is now a massive problem within the U.K. but if the Samaritans can’t find the proper and right people to answer the phones then honestly don’t bother. The person I spoke to was terrible, he was reading from a script, no empathy, no comprehension, zero compassion and was robotic. I hung up, he was so bloody awful and far too much background noise. How embarrassing for an organisation that advertises its call to help vulnerable people. JOKE 😢

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Better places to get help

Contacted twice in years, first time man was so impartial that he basically said'you're on your own, I can't help you make that decision' looking back,he should have told me to report something. Second time,same thing really, apart from a vague threat to report me if I was a danger to myself, I said I wasn't, job done. I am not in that place anymore, but I would not advise anyone to call them if in need of urgent mental health help, I'd advise calling a mental health crisis team,numbers are online, or going to A and E, as scary as that is,you at least feel hope.

22 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful service.

I'm a teenager who is having suicidal thoughts amd who doesn't have anyone to talk to and when I called, the lady with me was so nice and gave me some good advice. Also, I called at 1 in the morning and only had to wait about two minutes, which is pretty good. I'm so happy to have called them and they reassured me that I could call them at any time.

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Had rung samaritans many times when i…

Had rung samaritans many times when i had been drinking had been feeling really down i allways felt worse the next day after ringing them more deppressed so i rang when i was compleatley sober one afternoon and i realised why i got a conndersending old woman on the phone who didnt want me to talk about how my nerves cause me to be sick and want to poo when i was outdoors due to my agriphobia i just seid to her i dont want to talk to you she sounded like she would want an argument so i hung up thay in my opinion have very little compassion all the times i have rang just dont bother you allways feel worse after you call them

14 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

MADE ME FEEL WORSE

The man i spoke to straight away said he can't give advice, I get that to a certain point but suggestions would help, they are probably limited by some guidelines if what they can and can't say. The guy said he would listen to me, well I might as well have talked to the mirror, mmm is not helpful , being on the phone basically talking to myself is not helpful if they think they are then they are wrong, I could hear people in the background, he wasn't really interested at all.

15 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Sam

I've never rang Samaritans before but I spoke to a lady called Sam tonight. We were on the phone together for one hour. I went from being so broken and sad to being able to see what I've got. She was amazing and some of the things she said will stay with me forever. She made a difference at the right time and I guess I got to speak to someone who actually cared. I basically poured everything out to her and she listened, asked appropriate questions, made me laugh, made me realise a few things. Thank you Sam. I wish you all the best.

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Depths of the trenches

Being in the depths of How reaching out to a weird number at a weird time of day to explain to a stranger who answers the phone with hello given them all your time and effort, strengths and weaknesses and the reason you got here for them to tell you, it's okay you're a warrior and we're here if you need to call back........

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Struggle to get through to somebody

Struggle to get through to somebody. In 2019 I could often get through to somebody after a 5/10 min wait day or night. My experience this past year has been unless I call week day mornings before 1 I can't get through to anyone. When I did the volunteer was good, they listened.

7 de outubro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Rand Samaritans this evening

Rand Samaritans this evening, very upset and suicidal thoughts.

Spoke for around 10 min , then lady said it’s end of my shift and had to end the call .

Discusting , why not put me through to someone else , but no, not interested.

9 de novembro de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais