SSD Avaliações 

120
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Sapphire Studios Design has made me feel like an absolute king. Got my partner the 18k Gold 'Aspen' White Gold engagement ring with hte Moissanite upgrade and my parter is over-the-moon. Absolut... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased the Angel Wing Cuff bracelet and it is beautiful.Crafted with high quality components, dainty yet solid piece of jewellery.Looks stunning on ,Simply divine! Postage was faster then expecte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I own two stunning rings from Sapphire Studios (Aphrodite and Shadows) and they are both perfect. My engagement ring is adorned with skulls and the mystic topaz stone is one of the prettiest stones I’... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried to talk to them about getting a custom ring with an unlimited budget. I received a really rude response saying no and that my design wasn't viable. It's fine that they can't make it and don't wa... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

120 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

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3,9

Todas as avaliações

(120)

6 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My Wedding Ring Upgrade

This company has outstanding products but for me it was the quality communication and care taken with my custom ring order. Thank you so much for making this such a great experience! 10 out of 10 RECOMMEND!

1 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was walking with a friend on a Friday…

I was walking with a friend on a Friday afternoon when I came across Sapphire Studios store. We only stopped because they have some cool window displays that caught my eye. The rings on show in the windows looked really unique so I went to their website to check them out (They are by appointment only) Then I saw it 😍 Castiel Noir!!!! the most beautiful ring I have ever laid eyes on. I had to have it!!!
I set up an appointment with them the following week and couldn't of been happier with their knowledge and customer service. From when you enter their store to the moment I got my ring was a joy. The ring is beautiful and I'm secretly loving all the comments I'm getting on it 🤩🤩
Thanks again Sapphire Studios!!!

12 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Had ordered a black band with coffin…

Had ordered a black band with coffin black onyx and got it in sterling silver when reported they said it didn’t cost extra then later said it’d be $120 plus shipping to fix there mistake worst experience and customer service will never buy from here again

30 de julho de 2024
Avaliação não solicitada
logotipo da SSD

Resposta da SSD

Hi,

Your partner ordered this in sterling silver not black.

There are two options available sterling silver or black. The chosen option on the order was sterling silver. Both these options are available at the same price.

You have had this ring for a month and only just contacted us.
We also didn't quote you $120 it was $70. We reduced it heavily to try help you out.
We would have to get the ring back to strip the rhodium and re plate it. Replating the ring with black rhodium involves a detailed and lengthy process.

Thanks,
Sapphire Studios

Avaliado com 5 de um total de 5 estrelas

Would give more stars if I could

Would give more stars if I could! Customer service is 10/10 & super quick responses! The ring I had designed far exceeded my expectations. I have just put in a request for 3 more rings to be made! Can’t recommend enough!

11 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely stunning piece of art

Absolutely stunning piece of art!
I purchase the bat Valencia ring they helped me customised it with a opal centre and black diamond side stones. I also got the castile skull ring for my fiance which he loves.

Very quick to reply which was good as I had a bit of a time limit to make.
I get so many compliments whenever I wear it!
The presentation/packaging was beautiful. Once made shipping was very quick, about 3 days to Texas.

24 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The most beautiful ring

Having lost my first engagement ring this time I got to pick one out myself. I really didn't want someone too traditional. I never thought I was going to find my dream ring, but when I saw it I knew it was the one for me.
I really love the ring! Great quality!! Very detailed.
I ordered it too big and had resized locally.
Very happy and definitely recommend.
The ring I got didn't seem to have a matching band so hopefully will be back for a custom band soon!

25 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poorly made rings, rude customer service

My boyfriend bought me a promise ring from here costing over £500 at the time, although the price is now less than £400 for some reason? It is the nightfall style. The coffin amethyst has fallen out 3 times it should not have even fallen out once at that price. When he asked about a repair, they wanted us to send the ring back at an expense to ourselves, so we chose to use a local jeweller each time it broke again always in the same place (top right prong). Today the prong has snapped again and I have given up with the ring, we are looking for a replacement.

When I emailed the company the first time, I got a very rude response telling me I shouldn’t be wearing the ring every day - is this not the point of a promise/engagement/wedding ring?

I would highly avoid, and I think similar reviews prove my point, they are not worth the money

ETA to companies reply, they won’t have my details because my boyfriend purchased it, and they are clearly using subpar sterling silver for their rings - just check the other reviews that have had similar experiences!

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da SSD

Resposta da SSD

Thanks for your review, however, we cannot match you with a purchase from our company.

The ring that you describe sounds like sterling silver, we do not recommend or make engagement rings in sterling silver.
Sterling silver is a soft metal which requires more care and is not ideal for everyday wear as per our listing descriptions, these dress rings are for occasional wear as they are less durable than harder alloys of gold or platinum.

Unfortunately, we cannot comment on other jewellers if their work has led to continuous unsatisfactory results.

Avaliado com 5 de um total de 5 estrelas

Stunning ring, great customer service

I had a couple of questions and requests before buying and they were super helpful and patient.
The ring itself is absolutely stunning, even more beautiful than I was expecting. The requests I made were taken into consideration and executed perfectly.
I couldn’t be happier with my experience!

18 de janeiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Great service, not great jewelry.

The customer service was great but the ring itself was not what I expected.
I ordered the moonlight ring as an engagement ring/Christmas present for my partner, the time for delivery was already fairly tight as I had left it late to order, then found we would be in a different country for the holidays.
The customer service on this was great, I contacted with my predicament and they gave me options to either upgrade the delivery and pay the difference or ship to where I was going as it had not yet been sent out.
I went with the upgrade and had the ring in plenty of time.
Sadly the ring does leave something to be desired. The black finish on the bat doesn't really look black, it's almost powdery looking which isn't really the end of the world, it just looked so much nicer and more detailed in the pictures.
The edges of the ring are also quite sharp so it can't be worn all the time... I'm now having to source a second ring for every day wear which isn't ideal. I think the sharp edges should be mentioned in the product description as I have since seen another review about the same issue.

13 de dezembro de 2023
Avaliação não solicitada
logotipo da SSD

Resposta da SSD

Thanks for your review.

Black rhodium is a very difficult process (hence why not a lot of jewellers do it) and varies every time as per the product description. The colour can't be controlled easily and spot rhodium is quite an art, being very intricate. Sometimes it can be grey or black as we note on the product.

I am sure you have noticed we don't make your average jewellery :) Because of this and due to the shapes of animals etc. there can be points on the ring, these are rounded off and shouldn't be sharp. But these unique shapes do need some care.

Each ring we hand-make in our Melbourne studio here and put a lot of effort and care into every ring.

For any issues we would encourage you to get it touch with our team first so we can look over and rectify anything if needed. We are always here ready to help.

I see our team prioritised your order to make your deadline for Christmas delivery and we shipped out early for you.

Happy New Year!
- Sapphire Studios

Avaliado com 5 de um total de 5 estrelas

I got my engagement ring from Sapphire…

I got my engagement ring from Sapphire Studios its so beautiful I can’t stop looking at it.

They went above and beyond communicating back and forth with very quick replies. Very patient and helpful when it came to all my questions.

The ring itself is so unique and looks really well made…. with lots of small details. I have never seen ANYTHING else like it. I was blown away by the ring! It’s even more beautiful in person and fits perfectly. I followed them for a long time... so excited to finally get a ring. I will be back for the wedding band.

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful ring

I visited their shop it's amazing, lots of creativity and the shop design is beautiful. If you get the chance to visit DO IT!

Originally saw the Alice ring online and fell in love, wasn't too sure what is would look like in person. But it was actually stunning..delicate, pretty and so unique, I knew it was the the one! Photos don't do it justice at all, looks better in person.

I couldn't pick it up so had it shipped out once made, shipping was 1 day.
Fits perfect and the ring sits straight on top of my finger (I worried it might slide around) not too heavy and does not flop to side....
Everything from the design, quality and customer service in store was great.
I often catch myself just staring at it :)

Currently getting a price on a custom men's band. Also their perfumes smell great!! Brought the discovery set.

27 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought the St ivy ring in 10K white…

Bought the St ivy ring in 10K white gold with rose gold accents and natural diamonds for myself. It took around a month to make and it shipped to the UK in 3 days which was a day earlier than expected. It was boxed beautifully and when I opened the ring box I was floored. The quality and craftsmanship that has gone into my ring is absolutely fantastic! I would highly recommend to anyone. Thank you sapphire studios.

13 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

‘Prism’ Natural Diamond White Gold Inspired Sailor Moon Ring

Pictures can't describe how beautifully crafted this ring looks. As my fiance is a big sailor moon fan she can't help but stare at it all the time. From initial consultation sapphirestudios provided us great customer service including guidance and knowledge on the design of the ring that we desired and the process was fantastic and simple. Couldn't have asked for a better outcome, thank you for all the help and beautiful ring.

26 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Only place I could find capable of…

Only place I could find capable of designing my dream ring. I had a custom design I wanted made that I had tried to get made at another jeweller, however I was told it was too complex.
Sapphire Studio helped me refine my idea and design it. When they sent me the pictures of the final design I was in love. And now in person it's just as beautiful. Thank you so much!!

17 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love St Ivy ring

I was worried it might be a bit much having skulls on an engagement ring but they are actually really pretty and even my grandma approves haha.
I wanted something unique but really had no idea what I was looking for until I saw this ring. I couldn't get it out of my head and knew it was the one. My fiancee proposed with a 'placeholder' ring so I was free to choose my own.
The ring itself looks well made. Very solid but not tacky, it's quite feminine. I messed up the size, my fault, and got it resized locally as it was only slightly too small. The jeweller was really impressed so that made me feel good.
I would definitely recommend if you are like me and want something different.

1 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my ring

Very happy! Looks exactly like the pictures.
I brought this 2 years ago and have lost alot of weight so I sent it back to get it resized (I was so worried it might slip off my finger as I lost weight and I would lose it). I got it polished and cleaned also.
It looks brand new now and fits me perfectly.
Customer service is very helpful and quick replies. Also getting a 2nd wedding band made by them now.

12 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Super disappointing, not durable rings in the slightest.

Wish I had found these reviews before purchase. I guess these rings are for hand modeling only, better not use your hands for ANYTHING while wearing it. Got the st ivy ring, stone fell out and was lost. I sent it in and they said the wear was the worst they've ever seen. Sent it to them ($700 later), got it back, wore it gently for less than a month and now the stone is loose and the prongs are paper thin. I wore a ring for 8 years that was the same gold quality as this one supposedly is and never had a single issue. I wear cheap jewelry on my hands day in and day out too and have never broken a ring. Hopefully somewhere near me can do something about the prongs being retipped and hopefully doesn't cost too much.

Editing to add that I had problems with this ring from day 1. It was very "snaggy", the sides of the ring caused abrasions on the surrounding fingers, and the prongs on this ring look nothing like what is pictured online. A side stone fell put within the first month of wear. I regret my purchase but now the sentiment is attached to the ring and I have no choice but to try to have it fixed elsewhere.

29 de abril de 2023
Avaliação não solicitada
logotipo da SSD

Resposta da SSD

Thank you for your feedback. We would like to inform you that the ring you currently possess was purchased over three years ago and in very poor condition/has not been looked after well. After you requested for the ring to be sent back to us for refurbishment, we conducted an inspection and found that the ring was very heavily worn. We even noticed that the roses had been filed down, which is not a typical sign of standard wear in a maintained ring. The ring has not been looked after well, unfortunately.

Every ring dispatched includes a care guide since proper maintenance is crucial for ensuring their longevity, regardless of the materials or manufacturer, this ring has many intricacies as opposed to more traditional jewellery. Neglecting maintenance can cause problems with the stone setting, as the prongs weaken when bent, and they are never as strong as the original cast, even if rebuilt. It's worth noting that the cost that you quoted was largely for the black diamond stone.

Regarding the other issues mentioned, we have only become aware of them now from you, after three years. While we appreciate your subjective thoughts and for sharing your experience, we would like to clarify that our design has not been reported to have the stated issues by the majority of our customers, as can be seen by our reviews. Rings purchased from anywhere do require some care and maintenance, as previously mentioned the ring was sent to us in a very poor state/condition. We note your first review below.

Wonderful company and experience, will order for future occasions!
Wonderful company, beautiful products, great customer service, convenient payment plans. We ordered my engagement ring from them and within the box was a perfect quote for my fiancé and I. I think that serendipitous kind of thing only happens when a company is this fantastic! Would recommend to anyone!

Avaliado com 5 de um total de 5 estrelas

This ring is exactly what I was looking…

This ring is exactly what I was looking for, very detailed and pretty. I have never seen anything else like it.
I picked the Alexandrite for the centre stone. It changes from purple to pink, blue to teal depending on the lighting.
I didn't even realize there was a tiny gem in the side flowers, such a lovely surprise. The ring itself is very well made. Shipping was very quick once it was made and shipped

18 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kingdom hearts engagement ring

I just wanted to say that the pictures you post do not do it justice. It is such a lovely ring and sits so nicely on the finger. The gem/diamond/whatever it is sparkles so nicely in the light. We went with white gold band with gold flower and it's just so nice, I can't say enough about it! My favourite is the sneaky logo at the back I show it of so many

5 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful ring

Beautiful ring, beautiful packaging, superb customer service. When I got it and was able to see it in person it looked better than in the pictures. The quality, detail, and shipping (once shipped it only took 5 days to receive on the other side of the world) have all been amazing.
The stone (Morganite) is a beautiful peachy pink, and the diamonds accent it perfectly. Highly recommend.

2 de fevereiro de 2023
Avaliação não solicitada

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