Direct Bikes  Avaliações 

I rarely write reviews but they deserve a special shout out. 10/10 best customer experience I have received in many years!

They went beyond to even call me personally to ensure my moped order was correct.

To top everything off I received the moped following morning!! Don't know how they managed it but an outstanding service.

The moped and service is terrific. All the best.

Great fast delivery
Fabulous quality scooter
Good communication from the moment I ordered my scooter to full updated re delivery and arrived much quicker than I expected
Thank you 😊

Bought a panther moped from them.

Delivery arrived quickly and the price was the best I could find on the web for a 50cc.

Great value for money. Nice customer services. Would recommend++++

Very good value for money. The purchasing process was easy and scooter was delivered next day.

They were patient and listened to what my requirements were, picked a great scooter and really looked after me.

The scooter,which mine is 50cc Panther, is a joy to ride. Fast from the lights, good fuel economy and a smooth ride.

Follow up customer service has also been impeccable.

Thanks everyone.

They had stock of 50cc ninja I wanted at a good price. I ordered it and arrived fast. I continue to very happy with the scooter, been using daily for 7 months.

Quick and reliable moped. Bought a cruiser moped for my son who is over the moon.

The moped was sent quickly and we'll packaged, a lot cheaper than my local moped shop.

Brilliant customer service, very helpful and friendly. Delivery was swift with helpful delivery driver.

The ride and build of the scooter is high quality.

I use everyday to go to my work and are very happy with it 👍🛵

Wow that was a quick delivery! Came very next day to my home in leicester.

Got a free back box with is useful.

Very impressed with my retro moped and customer service 👌

In conclusion, If you looking for reliability, quality and good service in the world of mopeds this is definitely the place to buy.

Love my scooter! Having been a frequent user of Uber for the last year, I decided to invest in my own transport.

The ninja scooter is so good. Was easy to get it out of the box and ready to ride.

It's very quick at the lights ) and handles very well. I get around 200 miles a full up which isn't bad at all considering it only costs £10 to fill up.

If you thinking about buying a scooter this is the place to buy.

Amazing how things have changed. The team are awesome, from choosing the moped to the purchase process.

After the moped came they gave me really useful information to get going.

First class customer service and really knowledgeable staff.

Got out on the moped tonight and absolutely love it. Thanks again guys.

Very impressed with price. Geat communication throughout the purchase.The scooter delivery was ahead of estimate on Tuesday.
I could not be happier with the scooter and level of customer service I received. This company is one that I will recommend to other people and shall use again.

Ordered moped & 2 days later it arrived!

Came in a big box, very good packaging and polite delivery driver.

Fantastic value for money can't say fairer that that. Build of the moped is also very good.

Would definitely recommend them 👍

I wanted to get a run around. Wasn't sure exactly what I wanted. They helped me get the right scooter, it was delivered quickly with no stress!

My 125 python is perfect, looks even better than on their website.

These guys REALLY know their stuff, I will be back when I need another scooter🙂

Great price and delivery. Ordered my moped on Friday, marked as 3 day delivery. It arrived Tuesday, without any issues.

I didn't need to use their pre sales or tech support. Ordered due to good price and reviews.

Pleased with moped and excellent delivery.

Amazing service, as always. I have just bought a second scooter from them.

The team are amazing. They all bent over backwards to get the scooter delivered to me next day.

Would 100% recommend anyone to buy their scooter from this company.

Many thanks

Paul

Buying a Direct Bikes scooter was one of the worst financial decisions I have ever made. If I could go back in time I would buy a second hand branded scooter. Instead, due to necessity, expedience and naivite, I bought a 125cc Direct Bikes Python around November 2022. This review is an honest opinion from a very dissatisfied customer and I am able to provide evidence for every claim that I make.

First, you are required to use parts only from approved suppliers. Which is well enough. However, what they do not tell you on the contract is that some of these parts cost 10 x the average price for parts in the UK. In my opinion that is information that should be included along with the contract. For example: DB wanted to charge me £129.41 for a set of brake pads. The average price of front brake pads in £12-£17. Rear brakes, £23-£27.

Had I known the price for ordering approved parts was so high, I would not have not purchased the vehicle. Furthermore, when you go for a cheaper option that is available, even from the "Approved Service Centre", as you do when you cannot afford to order it directly from DB, they void your warranty.

Speaking of approved suppliers; the belt that came as standard with the bike lasted one month before shredding. So much for approved suppliers. Even the brand new engine lasted less than a year before needing to be replaced. That's 7k miles! And this is a vehicle that was serviced regularly and well maintained - in my opinion - despite what DB claims. In terms of quality, I simply cannot understand how a vehicle of such low quality can be road-legal in the UK. My honest opinion. It appears to be made from the cheapest materials available and some of the parts seemed to be acquired from different vehicles; they simply did not fit. Specifically the plastic protective case around the ignition and some of the plastic coverings. Yes, it is affordable. But even then, certain standards have to be met, surely.

I urge you not to make the same mistake I made. For £2k you can buy a much better second hand vehicle, which is what I would recomend. In my honest opinion, Direct Bikes is an absulte scam and should be put out of business for the shoddiness of their work. But that's just me.

- 20/10/23 Update: I have now updated my original statement as a result of a Letter of Claim I have received from Direct Bikes demanding that I delete my review within 24 hours or they will take legal action against me. Accordingly, I have now added some extra details that were omitted from my original review. So another bit of advice for you potention future customers: if you are dissatisfied with your product make sure that you keep it to yourself, unless you can afford legal representation for every frivolous law suit they will throw at you.

I bought a Direct Bikes bike a few weeks ago and have tried and tried to email looking for a part (3 emails ) and they just ignore them. Seems it’s all about sales and no customer service. It’s now a well over a week and no answer from them ?? Good news , Direct Bikes have got in contact and given me some emails too tryb

Excellent scooter for my son. This is now our second scooter from them and the first one is still doing us proud.

Delivery was helpful and found us easily even when our location is hard to find. Kept us updated and time slot was perfect.

Thank you

Ordered a scooter on Wednesday for delivery to Luton. Staff were very friendly and helped with my selection. They said it would take three days to arrive but came a day early on Friday.

Delighted with my scooter, it's very fast, great service and turnaround would recommend them.

We purchased my son a ninja 50 but it broke down twice with the same fault within a 100miles. A small plastic part on the fuel system, when it could really do with being metal. Customer service is only via email and inconsistent. Apparently you do not have a right to a refund if you register the bike with DVLA as you are legally supposed to do for road use.
In my opinion you are better off spending a couple more hundred pounds on a brand name scooter. These bikes are cheaper but the reason why is evident once you have used them for short while.

Further more to your reply: the part broke of its own accord , twice in exactly the same place! It is under the seat and cannot be got at without taking off it off. Had the fuel ran on to the hot exhaust who knows what could have happened.
Providing a replacement part is not being generous when you have paid for a warranty.
You may have called us with a withheld number but there is no number to contact you directly as it is just an automated information message giving out an email address - ring the number and try for yourselves!
The 4 so called approved centres from the list you gave me said they do not deal with your bikes. Another untruth!
Throwing mud back is very unprofessional and unfounded, but then after dealing with your so called company I am not surprised.