Direct Bikes  Avaliações 

326
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Would give them ten stars if I could. Best customer service. Communications, updates and speed if delivery is excellent. Moped is also very good. Unfortunately I didn't get the name of the customer se... Ver mais

Avaliado com 5 de um total de 5 estrelas

A big thank you everyone at direct bikes for getting my ninja scooter delivered to me. It's a nice ride, very comfy, they went above and beyond. Can't wait to get the miles on her. Thanks everyone

Avaliado com 5 de um total de 5 estrelas

Wonderful moped. Good experience ordering my sons moped. My son chsnged hi minda about which one he wanted... twice 🤦‍♀️ i emailed customer services about changing our order and they were extremely n... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good well made scooter. Got rid of a vesta recently. This one is equally as good. Can tell that a lot of effort has gone into all design aspects of the scoiter. Good customers service from their team... Ver mais

Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

326 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(326)

100 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Superb!!!

Very impressive scooter. It arrived in a big box. Took 10 minutes to set up. Spend around £12 to fill up. The scooter itself is very sturdy and nippy on the roads. It came with a top box which i havent put in yet. Overall a very good buy. Thank you.

21 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They went the extra mile to help

They went the extra mile to help. I am only in my house from 10sm to 12pm due to work commitments. The delivery came exactly when they said . Excellent customer service. my panther scooter is better than the photos on their website and is lovely.

7 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

fantastic 50cc scooter

Had enough of all the traffic, decided to get a 50cc scooter. They have a very good selection. My scooter was despatched next day. I am very surprised how quickly it came. The scooter itself is very nice. Took me around 10 min to get it up and running. Brilliant on the road. Much appreciated and will probably be buying a 125cc from them next year. Cheers

8 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent scooter and service

I purchased a panther scooter for my son and we could not be happier. Great price, the scooter is amazing. Packaging was excellent and received it within 2 days. Their support staff are well trained, answering all my questions I had. 10 out of 10!

6 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really good quality moped

Really good quality moped. Delivery was really fast. It arrived in perfect condition. Really good price and this is the second scooter I have purchased from them and would highly recommend. The new scooter I bought is the venom and is brilliant.

6 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Fantastic and amazing company to buy a scooter from, delivery was super fast, hassle free and the scooter itself is a dream to use. Their staff have been superb all the way, felt like a valued customer. Well done team.

2 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication. I ordered a 50cc instead of 125cc, emailed them. They came back to me with 20min and changed order for me. Super fast delivery of a great scooter. Would recommend to anybody looking for a reasonably priced good quality moped.

6 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb

Superb. Ordered twice from them now for our delivery business.Both scooters were delivered next day.

A good selection of quality scooters at reasonable prices.

Highly recommended.

22 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Don't shoot the messenger

Sorry i wrote a review on trustpilot regarding the time it takes to register but that is a DVLA challenge not Direct Bikes. The only thing I would love to see if the bikes would come registered then no one could compete on price :)

21 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome scooter

Awesome scooter. Arrived in mint condition. Great sales service. Very happy and will definitely be coming back for my next scooter.

16 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class

First class. Provided good knowledge of mopeds. My new viper moped is great and the free box thrown in was an added benefit. Thank you so much.

20 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I agree with all the negative reviews.

I agree with all the negative reviews, the positive ones seem very fishy to me.

No manuals were supplied to build the bike, needed much more building than I expected, scary.

The seat lock never worked, I was sent a mechanics phone number, over text he diagnosed that he couldn't fix it.

The USB port just disappeared into the fairing and once again the mechanic couldn't help, tried myself but it's too complicated to undo.

I was supplied with a digi Speedo, which wasn't the one I had purchased, but as it was an upgrade I was happy, it failed after a couple of days, 17 miles to be exact.

Although I wasn't using the bike, it was not road legal without a working Speed, Direct Bikes kept demanding that I take it for a service to validate the warranty.

After receiving a replacement Speedo and tacho cable from Direct Bikes I took it for a service. The mechanic said "What the hell is this, it's like Frankenstein's monster"?

Anyway, he quickly pointed out that the tacho cable I had been sent was in fact a rear brake cable.

Have had no communication since then.

P.S. the head lights are so weak that I seriously advise only using this bike in city conditions, frightening experience on country roads.

Do not buy from these guys, or if you do, recognise that you get what you pay for!!!!!!

I will never buy from these guys again or recommend them.

Safe riding people.

Indi

Update on 22/4/2023.
Direct Bikes have been emailing me asking if I will accept £100 to remove my review, I said no, they upped it to £200, they should've sorted out the issues initially and need these honest reviews to either warn potential customers or force Direct Bikes to improve their customer services!

Update 22/4/2023
They have now created a fake link to discredit my review, don't believe them my friends, they are very dishonest and I have all the emails detailing our interaction!!!

https:/ /indichowdhury.co.uk/

This is not me, they have even spelled my name two different ways in their announcement!

Update 6/6/2023
The ignition barrell has now failed, it has almost disappeared into the faring and the key just spins in the barrell, now and again it will catch and turn the electrics on, steering lock failed! Buyer beware! I have no reason to lie!

17 de março de 2023
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Resposta da Direct Bikes

Thank you for your review, Indronil. Your feedback is very important to us. We are sorry to hear that you have had an issue. We supply manuals with our scooters and also have electronic versions online if needed. We can see your vehicle is substantially overdue servicing. Part of the servicing includes the speedo, tacho cable, headlight and USB. I can see we have given you your local approved service centres if you wish to make any warranty claim. To date you have still not serviced your vehicle as required for the continued safety and use of your vehicle. Please arrange your substantially overdue servicing. I can see the correct parts were indeed send to you by UPS on 1/12/22. You have not sent us back any alleged faulty parts as required. If you have any further queries, please contact our customer care team on support@scooter.co.uk. Thanks again for your review.

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Avaliado com 5 de um total de 5 estrelas

Best moped

Best moped! I was looking for a moped and they helped me right away. They know their stuff and replied quickly even out of hours.

Everything as described in the specs. I did my research and this is the best moped on the market. Quality moped solid build.

7 de março de 2023
Avaliação não solicitada

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