"Placed a small order of 6 tubes of silicone and two tubes of expanding foam. The order was delivered promptly, which I was impressed with. However, then the problems started. All products had a... Ver mais
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Veja o que dizem as avaliações
I have been looking everywhere for decent dust sheets have sent multiple buys back because they were inferior to ones I already possessed. Bought from these guys expecting the same but they were just... Ver mais
Can you give a 6 out of 5?!?! Came across Sealants and Tools Direct during a search for a garden slasher. Great price and paid a very reasonable non urgent courier. Flippin' heck, the shlas... Ver mais
A empresa respondeu
Prompt delivery! truly next day delivery - which was a welcome relief from the over 8 days delivery of another company also promising next day! We have not used the product yet, so can not comment o... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- também em
- Comércio de ferramentas
- Loja de artigos para reforma residencial
- Loja de produtos navais
Escrito pela empresa
We have been established for many years selling Silicone Sealant, MS Polymer sealants & adhesives, Expanding Foams, Tools, Wood flooring adhesives & Many other Building and garden products. We have now developed our product range and to further enhance the services we provide our clients. We have an excellent base of suppliers such as Dow Corning, Geocel, Everbuild/Sika, Soudal & Bostik to name but a few. You can benefit from our excellent product range and services that we provide.
Informações de contato
Unit 6 A-C The Old Cider Works, TQ12 5NF, Newton Abbot, Reino Unido
- 01626 333360
- info@sealantsandtoolsdirect.co.uk
- www.sealantsandtoolsdirect.co.uk
3,6
Bom
292 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Placed an order on the 31st December and received items in good time considering the situation with freight in the country.
All questions were answered by Matt within an hour of emailing. Would recommend to anyone.
9 de janeiro de 2021
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Morning Ryan
Many thanks for taking time to place a review, means a lot to the team who are working under difficult restrictions.
So pleased Matt managed to get this order sorted for you and you are happy with your purchase.
Don't hesitate to email him again if you need anything in the future.
Kind regards
Jolene
I placed an order on 12 December
I placed an order on 12 December. Received an email confirmation. Since then have not received the order and heard nothing. Emails confirm that the address is not contactable and no answer from my phone calls.
2 de janeiro de 2021
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hello
Sorry about the delay on this order, i hope you have now received our reply on email and we have past details to PayPal to arrange refund on this occasion. The delay in response was due to your email going to the incorrect address and our phone lines closed from 31st during the New Year bank holidays. so sorry it’s taken this long to get this sorted for you.
Stay Safe
I was very impressed with the service…
I was very impressed with the service of my order and the delivery time,I received it in 3 days wich for this time of the year was exceptional.Mr,B.Thomas
28 de dezembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hello Mr Thomas
Many thanks for your feedback. Christmas period is normally tricky time, but this year has the extra trouble Covid brings unfortunately. We have staff working very hard to hit as many targets as possible, so they will be very pleased to hear it has paid off on this occasion.
Best of luck for 2021
S&TD
Superb service
I was let down for Clearfix by another supplier - waited five weeks, chased several times but no goods, ordered from Sealantsandtoolsdirect, advised within 24 hours that goods had been dispatched and they duly arrived within 48 hours of ordering. Excellent services, lovely people, highly recommend particularly during current conditions. Amazing and will certainly use again.
23 de dezembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Good afternoon Lady Buchan,
I am so pleased we managed to dispatch your order in time for the courier to process delivery. There are so many delays throughout the UK network at the moment, so its nice to hear our efforts have paid off this close to the Christmas break.
If you need anything else, please do not hesitate to contact Jolene or Lucy on the sales team.
Kind regards and enjoy the Holidays.
Matt
S&TD
AVOID
AVOID. Placed an order with items in stock. Received an email saying been despatched. Never received the items. Phoned to chase only to be told no stock available and they had left a message and emailed me which is both false. The items still show in stock as well. AVOID
22 de dezembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Darren
Sorry for the confusion on this order. Not sure how you missed our calls, i made them myself on the day ordered and advised we have alternative. So sorry that we were unable to deliver the product on time on this occassion.
We made full refund yesterday after our conversation on the phone.
Have a great Christmas.
Regards
Matt
Top Marks
I was contacted by Matt in Sales who resolved my concerns about a recent purchase of suction hooks - top marks for customer service. Thank you.
10 de dezembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Morning Linda
Many thanks for your time yesterday, it was nice to talk and be able to resolve your query.
Let me know if you need anything else in the future.
Have a great Christmas.
Best wishes
Matt
Website and pricing looked very…
Website and pricing looked very interesting, so ordered a selection of products, received despatch confirmation
and waited 10 days without delivery so telephoned to ask for tracking, ALL ITEMS WERE STILL WAITING TO BE SENT OUT. Now still waiting for refund. what an unprofessional set up.
4 de dezembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Morning Ed
So sorry for this issue, unfortunately we had the wrong product in the picking bay so we were unable to dispatch. On this occasion, we do except it was our error and i cannot apologise enough.
The refund was completed early this week so it should have cleared by now.
If you want to discuss further, please let me know and i will call you personally.
Thanks again for your understanding
Matt
S&TD
Ordered 4 cans of yacht varnish never…
Ordered 4 cans of yacht varnish never had confirmation of order money has been taken from my account email twice with no reply not great service I’m afraid.
3 de dezembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Chris
So sorry about this, can you send your over your order details to our email? We have no outstanding emails so not sure where your request has gone.
Have you checked your junk folder in case confirmation has popped in there?
Email me direct as soon as you can so i get all issues resolved for you.
Regards
Matt
Matt@sealantsandtoolsdirect.co.uk
Liquid DPM faulty container
Paid almost £90 for a liquid DPM only for it to arrive and to open the box to find the container with a hole in the bottom and half the liquid seeped out and solidified,was barely enough left to complete the room it was purchased for.
25 de novembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Morning
So sorry for the damage in transit, we will get this investigated straight away.
Have you reported this to our sales team?
Please advise so we can resolve this unfortunate occurrence as soon as possible.
I look forward to hearing from you.
Matt
S&TD
Great Service
John Shepheard
Ordered goods on Tuesday pm. they arrived on Friday in Scotland. Well packed and not damaged. Excellent service will use them in future . Very good prices much cheaper than Toolstation even after cost of postage.
Thanks again.
7 de novembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Morning John
Many thanks for taking time to review our service & products. Nice to hear your order has been received safely and packed to a high standard. Your positive comments mean a lot to the operations team, especially at these very testing times.
If you need anything else, don’t hesitate to get in contact.
Stay safe
Matt
S&TD
Good price and good product
Good price and good product. However it is pretty unusual these days to have to chase the supplier to receive the product you've paid for....to be fair, the goods were delivered quickly after I emailed Matt direct. Several emails to the generic address were ignored.
3 de novembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hello Andrew.
Many thanks for your feedback, sorry for the slight mix up with communication. We eventually found your emails in the Non reply/confirmation folder. I wouldn’t want you to think we were if ignoring your requests. We do try to resolve any problems as efficiently as possible, so I’m pleased to hear Matt managed to get everything completed to your satisfaction.
If you need anything, please don’t hesitate to contact our sales team
kind regards
Jolene
Ordered two tins of paint
Ordered two tins of paint. It arrived quicker than I expected, and they took care to ensure it was securely packaged. They even gaffa taped the lids down. Thank you.
30 de outubro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Morning Mr Evans
Many thanks for your review. We pride ourselves on our packing methods, so its very pleasing to hear your parcel has arrived on time and in perfect condition..
If you need anything else, don’t hesitate to contact our sales team.
Stay Safe
Matt
S&TD
HAPPY CUSTOMER AT GU5 9RE
ONLY DEALT WITH THIS COMPANY TWICE THUS FAR AND WELL PLEASED, THEY WARNED ME OF DELAYS WHICH I APPRECIATED BEING TOLD IN ADVANCE. AND PHONED THEM BACK ON THE DAY AGREED AND THE PARCEL ARRIVED AS I WAS TALKING TO MATT,I HAVE SPOKE TO 3 MEMBERS OF THEIR TEAM AND ALL ARE EXCEPTIONALLY HELPFUL AND FRIENDLY, WILL DEFINATLY BE USING THEM AGAIN. P.S. I CAME BY THIS COMPANY ON A RECOMMENDATION BY OUR LOCAL BUILDER, THANK YOU ALL AGAIN AT S.& T. TOOLS.
D.M.R.
PEASLAKE
GU5 9RE
23 de outubro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi David
The team here at Sealants & Tools Direct are thrilled to hear such great feedback, and we are so pleased you are happy with your recent purchases.
I have passed your positive comments onto Aron and Jolene who were very grateful and they in turn send their thanks.
I have also checked on your new order, which is scheduled for Monday delivery with Parcel Force.
If you need anything else in the future, please dont hesitate to contact the team on the normal channels.
Kind regards
Matt
S & TD
Brilliant service
Brilliant service, quick and effortless. Delivered my items within the 3-5 day time period quoted. I will be using this company again in the future.
22 de outubro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Rob
Thanks for leaving a review, and mentioning our speedy delivery time, its been difficult to deliver on the express service lately so really pleased your order was ahead of schedule.
We look forward to your custom in the near future.
Stay safe
Matt
S&TD
Hi Arron
Hi Arron, thanks for sorting out the delivery in time. I was getting a little worried with some of the not so good reviews. All goods received in time.
19 de outubro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Paul
Many thanks for your feedback. So pleased Aron managed to get this turnaround swiftly and all resolved in time for you delivery.
If you need anything else, please dont hesitate to give us a call.
Stay Safe
Matt
S & T D
Order arrived in 2 days
Order arrived in 2 days. Can was dented but no issue. Good service
9 de outubro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Stuart
Many thanks for taking time to review our service. It is much appriciated.
Sorry to hear there was a slight dent caused in transit. This constructive feedback is always handy to know so we can raise any concernes we may have in the future. so i thank you for this.
If you need anything in the future, please dont hesitate to ask by emailling our team or contacting us over the phone.
Stay Safe
Kind regards
Matt
S&TD
Terrific service and product.
I required some chrome paint, to touch up a shower plug drain and subsequently selected Sealants & Tools as they appeared to have the correct paint.
Two days later the product arrived, professionally wrapped and they had even taken the trouble to tape the lid of the paint pot, to prevent spillage. Coincidentally, a previous order from a different source, arrived with paint all over the parcel.
The chrome paint was easy to supply and glistens from my shower tray!
What an absolute pleasure dealing with these people!
8 de outubro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Morning Tim
Many thanks for your kind feedback. Very pleasing to here your order has arrived ahead of schedule and in perfect condition.
If you need anything in the future, please dont hesitate to ask.
Stay Safe
Kind regards
Matt
S&TD
Very poor service - incredibly slow
Placed an order for 48 hour tracked delivery which their email said would take 2 to 5 working days. After 5 days and no parcel and royal mail unable to track, I rang them. I was assured it was on its way and should be with me by Tuesday (another 2 days not counting weekend). I had ordered other items from other companies AFTER this and they had already arrived I said that I would cancel if it was not for the fact it was already en route, I was told I could indeed cancel, they would just remove from the palette. He failed to see that this meant that they hadn't posted it! Complete failure in terms of delivery and very poor customer service. Another company will deliver the same item tomorrow for the same postage cost. Would not use again and certainly would not recommend.
25 de setembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Linda
Many thanks for your feedback, so sorry we couldn't deliver your item sooner. The order was on a standard 2-5 working day delivery, and was scheduled for Monday (working day number 5).
We have since recalled parcel from the courier and cancelled Mondays delivery. The refund has been completed this morning after your conversation with Aron and we wish you all the best for the future.
Kind regards
Matt
S&TD
I placed my order Tuesday…
I placed my order Tuesday Evening.......it was delivered to me on Thursday......A really Great Service at very competitive prices too.......all in all ,100%
25 de setembro de 2020
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Good afternoon
Many thanks for your kind review, glad you have received your item in the advertised timescale.
If you need anything else, please don't hesitate to get in contact.
Stay safe
Matt
S&TD
My 2nd order came as promised
My 2nd order came as promised. Highly recommended i will be using sealant and tools again very soon, good prices excellent services
18 de setembro de 2020
Avaliação não solicitada
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