Had to cancel some theatre tickets due to my wife's medical condition. When I contacted the company they were superb and couldn't have dealt with the matter better or quicker. What a pity all companie... Ver mais
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Veja o que dizem as avaliações
I provided all of the required information and evidence, and it was a matter of days that I heard back, and a few more days and I had the entire amount returned directly to my bank account. Quick and... Ver mais
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First time using this company, must admit i did check with ticket seller before giving detakls Refund issued speedily. Website was a little difficult at times as couldn't seem to save progress,but t... Ver mais
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It was a simple ticked box for a fair price that was available for my theatre purchase. "Why not? " I said. Didn't think I'd need it. The next week my wife was diagnosed with a serious illness. Th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A leading refund protection provider to leading arts & entertainment venues and ticket agents. From theatre, concerts, festivals, and more we have you covered. Refunds processed by www.ticket-refunds.com Need help? https://securemybooking.com/help/
Informações de contato
4,8
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We booked out tickets last year and…
We booked out tickets last year and were very pleased with the quick refund when I was unable to travel following my unexpected operation
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re sorry to hear you needed an unexpected operation and hope you’re recovering well. We’re pleased we could make things a little easier by arranging your refund quickly.
Fast and efficient process
Fast and efficient process, we are in Australia and your process was great thank you
23 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re delighted you found the process fast and efficient, and it’s great to hear everything went smoothly for you in Australia.
Super easy process to get a refund due…
Super easy process to get a refund due to a death in the family.
18 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re very sorry for your loss and pleased we could make the refund process straightforward for you at such a difficult time.
Very easy process and paid refund…
Very easy process and paid refund quickly. I would recommend.
22 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review and recommendation. We’re delighted you found the process straightforward and received your refund quickly.
Online refund information clear and…
Online refund information clear and easy to follow. Quick response and confirmation of refund.
23 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the online information clear and easy to follow, and that your refund was confirmed quickly.
Excellent service throughout
Excellent service throughout, I would not book tickets again without this insurance, fully recommended...
18 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review and recommendation. We’re delighted you received excellent service throughout and that you would choose to add our refund protection to future bookings.
Positive reponse when we were unable to attend
Positive reponse when we were unable to attend. I opened the form and filled in the questions ( with supporting evidence).
In no time at all I was contacted to say the refund was pending, not long after the money was refunded.
At a time when we needed no further additional stress - there wasn't any.
Smooth and quick.
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re so pleased the application process was smooth and your refund was arranged quickly. At an already difficult time, the last thing you need is any additional stress, so it’s wonderful to hear we could make things a little easier.
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the whole process smooth and straightforward.
Quick and simple process …
Quick and simple process albeit I was asked for info I thought I had already sent but still nice and quick with no issues really
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the process quick and straightforward overall. We appreciate your feedback about being asked for information you had already provided and will pass this on to the team.
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the online form easy to complete and received a quick response from our team.
I was impressed at how easy and…
I was impressed at how easy and efficient the online refund request platform was to handle.
I had clear communication following my request and was notified that my refund had been honoured within the 7 day period promised
Waiting for payment to clear now.
21 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re delighted you found the online application process easy and efficient, with clear communication throughout. We’re pleased your refund was approved promptly and hope the payment reaches you very soon.
Quick and easy
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the process quick and easy.
Great cover
Great cover, quick payment and well worth the money. It’s fairly easy to apply for a refund, although could be made simpler for people that are having to apply due to illness.
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the protection good value and that your refund was paid quickly. We also appreciate your feedback about making the application process simpler, particularly for customers who are unwell, and will take this on board.
Easy to use your form + quick
Easy to use your form, quick response and refunded me for the tickets.
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re glad you found the form easy to use and that your refund was processed quickly.
The refund was dealt with promptly.But…
The refund was dealt with promptly.But I did not find the website easy to use
21 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We’re pleased your refund was dealt with promptly, but sorry to hear you found the website difficult to use. We appreciate you sharing your experience as this helps us identify where improvements can be made.
Great Service
Quick, easy & painless with super fast payout, worth every penny for peace of mind!
21 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re delighted you found the process so quick and easy, with a speedy refund too. It’s great to hear our refund protection gave you that extra peace of mind.
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the process easy to navigate and received your refund quickly.
Resposta da Secure My Booking
Thank you for your review. We’re glad you found the form simple to complete and that your refund was handled quickly.
Resposta da Secure My Booking
Thank you for your review. We’re pleased your refund was simple to arrange and processed quickly.
Very fast in resolving but I felt we…
Very fast in resolving but I felt we had to send too much information to prove a genuine illness.
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We’re pleased your refund was resolved quickly, although we appreciate your comments regarding the amount of supporting information required and understand that this can feel burdensome when you are unwell.
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