I was unable to attend a show due to a family bereavement & only made contact with the refund team around 40 days after the event. I was able to upload the appropriate documents quickly & submit my re... Ver mais
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Veja o que dizem as avaliações
First time using this company, must admit i did check with ticket seller before giving detakls Refund issued speedily. Website was a little difficult at times as couldn't seem to save progress,but t... Ver mais
A empresa respondeu
Had to cancel some theatre tickets due to my wife's medical condition. When I contacted the company they were superb and couldn't have dealt with the matter better or quicker. What a pity all companie... Ver mais
A empresa respondeu
I provided all of the required information and evidence, and it was a matter of days that I heard back, and a few more days and I had the entire amount returned directly to my bank account. Quick and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A leading refund protection provider to leading arts & entertainment venues and ticket agents. From theatre, concerts, festivals, and more we have you covered. Refunds processed by www.ticket-refunds.com Need help? https://securemybooking.com/help/
Informações de contato
4,8
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt service and processing of my…
Prompt service and processing of my claim. A bit fiddly to upload evidence but otherwise good
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We’re pleased your refund application was processed promptly, and appreciate your comments about uploading the supporting documents.
A fairly quick and straightforward Process.
A fairly quick and straightforward process to follow and the decision was also quick. I only had one problem which was because I didn’t have the original booking email. If I had understood what information was required from the email, I could have provided suitable alternatives more quickly.
11 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We’re pleased the application and decision were straightforward and quick overall. We also appreciate your comments about explaining alternative booking evidence more clearly, and will take this on board.
Refund was worth it
Getting my refund for the show we missed was easy and quick. It made the disappointing experience of missing the show we had looked forward to less painful. Thank you!
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re sorry you had to miss a show you had been looking forward to, but are pleased we could make the refund process easy and quick.
It was not difficult to navigate the…
It was not difficult to navigate the website. The return was made in a reasonable amount of time. The only thing I would say to people is save that email confirmation! You will need every last detail.
11 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the website easy to navigate and that your refund was made within a reasonable time. We appreciate your helpful advice for other customers too.
Very helpful and efficient.
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found our team helpful and efficient.
I was satisfied with the outcome of my…
I was satisfied with the outcome of my insurance claim as I was too sick to attend a show which finally got sorted out . Just wish I would of known about getting a doctors note first to prove I couldn’t attend the show due to illness I would of rang them on that day so it was documented,
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We’re sorry that illness meant you could not attend the show, and are pleased your refund application was resolved. We also appreciate your comments about making the medical evidence requirements clearer from the outset.
Resposta da Secure My Booking
Thank you for your review. We’re pleased we could provide a quick service.
Why couldn’t you just refund me on the…
Why couldn’t you just refund me on the card I used? The forms were absurd as well and I had to prove I rebooked for another date.
16 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We’re sorry that the refund process felt frustrating and that the information requested was not clear. The required documents and payment arrangements can vary depending on the circumstances of an application, but we understand this did not make the experience any easier. Please contact our customer service team with your application reference so we can review your case.
Was so sad to see show under our…
Was so sad to see show under our circumstances! But having secured my booking you could not be more helpful just worth that little bit extra as you never know what may crop up ! Thank you for refund which was so much appreciated .
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re sorry you were unable to attend the show, but are pleased our team could help make a disappointing situation a little easier and arrange your refund.
Really easy and helpful
Secure my booking we're really helpful. I had the flu so couldn't use my Paddington tickets, I called up and they advised me as to what would suffice as acceptable medical evidence. I submitted my evidence on the Friday and received my refund on the Monday.
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re sorry you were unwell and hope you have recovered fully. We’re pleased our team could explain the medical evidence needed and have your refund with you so quickly.
After paying booking fee with refund
After paying booking fee with refund , we are disgusted that after providing hospital confirmation that I had had a stroke, therefore unable to attend performance, it STILL took 6 weeks for refund to come through. DISGUSTED
16 de setembro de 2026
Resposta da Secure My Booking
We're sorry to see your review. From our records, we can see that you provided the documents that we required on the 14.09.26 and your application (151545SR) was processed and paid by 16.09.26. Please ensure that you check your bank account for the payment and if you have any trouble please get in touch with us help@securemybooking.com.
If your review is relating to another application, please get in touch with us so we can ensure that this is resolved for you.
quick and easy process
15 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased you found the process quick and easy.
Well worth the fee
The experience of receiving the value of my purchased tickets went well with proper documentation. The cost of Secure My Booking was minimal compared to loosing the entire price of the tickets due to a health issue.
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re sorry that a health issue meant you could not attend, but are pleased the process went smoothly once the required documentation was provided.
Filed the claim and got paid quickly!
15 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased your refund application was resolved and paid quickly.
Refund sorted within days of request
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re pleased your refund was sorted within just a few days.
A fairly straightforward procedure…
A fairly straightforward procedure apart from the fact that when trying to download certain of my documents of proof to the web site, it wouldn't accept that type of file. I ended up having to photograph the document on my mobile phone so I could download it as a jpg file. Apart from that an excellent experience with a very prompt refund. Thank you.
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We’re pleased your refund was issued promptly, and appreciate your comments about the document upload restrictions. We’re sorry you had to find a workaround to provide your evidence.
A good service - would use again
Communication with the company was entirely by email with no agent to call. That said, replies to my messages were always within 24 hours and their responses were always clear. When asking for ticket and purchase information it would have been helpful if I had been asked for pdf’s in the first place as this would have saved time with photographs they could not read. Overall the service was good and I would use them again.
9 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We do have a direct phone line that you can reach, this can be found on the help page on our website. However, we’re pleased our email responses were clear and prompt, and that you would use us again. We also appreciate your suggestion about requesting PDF documents at the outset, as this could have made the process more efficient.
Money was refunded as promised within a…
Money was refunded as promised within a week. Only criticism would be the need to have documentation proving your claim in pdf format to upload. As the ticket purchase receipt was an email this required a bit of time to work out how to manage it. Not insurmountable though.
14 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We’re pleased your refund reached you within the week, and appreciate your comments about the time needed to convert email receipts into PDF documents for upload.
Once we had downloaded my fit/sick note…
Once we had downloaded my fit/sick note and sent details of my dislocated ankle everything progressed quite smoothly and I received my redund within 4 days
9 de setembro de 2026
Resposta da Secure My Booking
Thank you for your review. We’re sorry to hear about your dislocated ankle and hope you are recovering well. We’re pleased that, once you had provided the information needed, your refund was issued smoothly within four days.
My refund still hasn't correctly been…
My refund still hasn't correctly been issued! I initially sent the form with proof of illness. Due to someone's incompetence I received a message to say my tickets were purchased post illness diagnosis. My tickets were purchased 25/092025! The 25th September hasn't even past yet in 2026, which is when they told me I purchased my tickets!
Now I've been refunded the incorrect amount! What a shambles to have to keep going back to you when I am managing a serious diagnosis.
15 de setembro de 2026
Resposta da Secure My Booking
Thank you for your feedback. We are very sorry for the incorrect information provided and the additional stress this has caused while you are managing a serious diagnosis. This is not the level of service we aim to provide and unfortunately on this occasion human error was the cause here.
We believe this has now been rectified by our team, but please reach out to us if you think this is still incorrect. We wish you a speedy recovery.
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