Stay away from this company. They failed to deliver an order that they can't even source and after months of emails they still haven't refunded me. A total scam and fraudulent company.
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Veja o que dizem as avaliações
On 30th June order placed and paid for after no info that item was not in stock. July 27th order cancelled and refund requested as I was being told that it was not in stock and info was always that... Ver mais
A empresa respondeu
As an NSI Gold company we have been using Security Warehouse as our main supplier for CCTV, Intruder and Fire equipment since they started in 2005. We have found them to have very keen prices, and alw... Ver mais
Bought an an Alarm Kit from Security Warehouse. Had no updates regarding delivery. Tried calling them (premium rate number) only to get a messsage to email or use chat. Got an update finally 8 d... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
SecurityWarehouse : Welcome to securitywarehouse.co.uk; online security products. - CCTV Access Control Intruder Fire Emergency Lighting Public Address Security Lighting Safes E.A.S. Bargain Bucket Fire Extinguishers security wholesaler, trade supplies, security, cctv, intruder, access control, buy cameras, scantronic, eurosec, texecom, veritas, ip cameras, axis, security cameras, buy security cameras, professional security, professional, intruder alarm supplies, alarm suppliers, cctv supplies, cctv suppliers, fire alarms, pir, accenta, ade, gardtec, gjd, geovision, menvier, homelink, vista, pyronix, wireless
Informações de contato
Howley Grange Road, B62 0HW, West Midlads, Reino Unido
- 08447406581
- info@securitywarehouse.co.uk
- www.securitywarehouse.co.uk
2,4
Ruim
178 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Attrocious Service
I have been trying to contact these people for almost a week now about a faulty item. No answer from the telephone which is premium rate.
The ticket system is simply ignored and after 4 days no reply to two requests.
Foolishly I re-orderd the item hoping to sort the warranty issue without pressure of replacement (paying twice of course )because I need urgent action. For three days now my order for an in stock item just sits there listed as Processing. Is this company still trading? -I do not know.
A nightmare of an experience. How on earth can a business be run in this way -Only by isolating themselves from the customer I suppose.
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Today I sent my third email requesting support - I have never ever received a support reply from company . As reported earlier have tied telephone the so called ticket system and this email address . I do not ever expect a reply however I will resend email every few days or so and report back here regularly.
3 de dezembro de 2014
Avaliação não solicitada
Resposta da Security Warehouse
Dear Tex24,
I am sorry that you have been unable to contact our Sales staff. When calling, you would be placed into a queue, however if there are no staff available in a timely manner you should be able to leave a voicemail, so that a member of staff can get back to you?
Can you please contact us, advising your order number/ticket number so that we are able to look into this for you. I have tried to locate your tickets, but do not have any unanswered/outstanding. Please contact us using our Sales email: info@securitywarehouse.co.uk
Kind Regards
Customer Relations
Response to new comment 2nd January 2015
Dear Tex24,
We did respond to your email, and the tickets you had raised, please see our email response below:
Thank you for coming back to us.
As stated on the Trustpilot site, we had tried to look into unanswered tickets as you had stated you had not received a response. However with your name and email address we have been able to look into the tickets for you.
We can advise these were answered, please see your tickets and our responses below:
29/11/2014 10:30 am Faulty Texecom Premier Elite 24
I am repeating this ticket as I do not recall receiving a ticket number necessary to check progress of my question.
My question relates to my order number ***** date 07/02/2014.
The Texecom ELITE panel has become faulty. I am using Wintex software to anaylse the system.
The system did function OK for a short time which proves the wiring.
Two keyboards report a system fault and are both frozen in that state no longer responding to key presses. Powering down the system and loading defaults do not change anything - the fault remains.
The system was commissioned a few weeks back. Am I covered by a warranty for this please and what is the procedure for a replacement circuit board.
Panel Details CAA-0004
VER 2.09.01
DATE 14-05
SERIAL 00004
01/12/2014 3:02 pm
Support Staff
Dear *****,
I will pass this ticket over to our Returns Department, who will be able to help you.
Kind regards
Security Warehouse Support
01/12/2014 3:03 pm Ticket Assigned to Returns Team Support Staff
faulty product
02/12/2014 1:25 pm
Returns Team
Dear ******
You can speak to the product technical services on 01594 541978 who will be able to help or issue you with a technical service reference which you can then use to obtain a replacement.
Kind regards
Security Warehouse Returns Team
05/12/2014 11:55 am
Support Staff
Dear *****,
Have technical services been able to assist you?
Please re-open this ticket if you still require our assistance by responding to the advisory email, or login into the Ticket Support system.
Kind Regards
Security Warehouse Returns Team
New Ticket Raised
03/12/2014 12:22 pm Website Inquiry from SecurityWarehouse
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You have not answered my tickets which are 5 days old about a failed product
purchased from you.
As I cannot afford to wait for your attention I re-ordered and paid again,
now the order just sits there gathering dust.
My order for a replacement (Shown in stock) just sits there being processed
since early Monday.
I cannot run a business with service like this and this urgent part which
you have taken payment for but somehow cannot dispatch is causing me serious
problems.
I suspect that you may have ceased trading in which case I need to know this
in order to request a refund from paypal and get my order moving from
elsewhere.
My new order number is *****
------------------------------------------------------
Office Use Only:
Host Address: OFFICE_IP_TO_HOST_ADDRESS
Date and Time: Wed Dec 3 2014 11:29:32 GMT
03/12/2014 12:26 pm Ticket Updated Support Staff
.
03/12/2014 12:27 pm
Support Staff
Dear *****,
We are sorry you have experience inconvenience.
Order ***** is currently being processed.
If you could advise the order number relating to the faulty part I will pass this to the Return Department who will be happy to help you.
Kind regards,
Security Warehouse Support
May I suggest you check your spam filter, as an advisory email would have been sent each time a ticket had a response? The email address used for raising these tickets was ukre**********
Please confirm you have received these, so that I may refer you back to our Returns department through our support system.
You have given a comment of "Attrocious Service" when it would appear we are not at fault, we have responded to all of your communications, however if you feel we have still not provided the service you expect please provide a contact telephone number where we will be able to assist further.
Kind Regards
Customer Relations
No reply after wrongfully dispatched goods returned, 3 months on no communication.
My Story
I have ordered a BPT Nova Audio 200 series device on 17th of June. However received a 300 series model, which I returned by following instructions provided as it is not reverse compatible. When I enquired on the situation on the 11th of August I received the following reply:
"15/08/2014 3:33 pm Support Staff
It is still with BPT, they do a rigous test of returned equipment, so this can take some time"
This was the last communication I received despite 3 more attempts of writing through their ticket support system.
In retrospect I would do more research on the company before ordering as I can see that other reviewers face similar issues.
I hope this review will save you time and stress by directing to other suppliers who offer customer service.
22 de setembro de 2014
Avaliação não solicitada
Resposta da Security Warehouse
Dear Alex,
Firstly our apologies for the time in resolving this matter for you.
Having looked into this, it appears to be a communication error between ourselves and BPT returns departments.
Your ticket response was incorrect, as at the time we believed BPT were dealing with this internally, and you would automatically receive your correctly ordered part.
I do believe your correctly ordered item should have been received some months ago now, and has been resolved, but would like to offer a goodwill gesture to you. Please contact us, so that we may make amends.
Kind Regards
Customer Relations
Rude, awful service. Avoid at all costs
After receiving a faulty product, I jumped through all the necessary hoops in order to get a returns number. After this, it turns out that I couldn't get the item swapped, as it takes time to have the faulty item tested before a refund can be issued. I decided to buy another one and wait for the refund to be processed. Big mistake. Security Warehouse claimed that we had "broken" the item and refused to refund it. On top of this, they were also extremely rude and unhelpful.
They are not even an authorised reseller for the item in question, so needless to say, I won't be returning to them and the matter will have to go to small claims court for settlement.
13 de junho de 2013
Avaliação não solicitada
Resposta da Security Warehouse
Dear Susie,
I am sorry you feel that we at Security Warehouse have let you down on this particular order. We will endeavour to resolve this matter as quickly as possible.
We received the item yesterday 13/5/2013 with the correct RMA details attached. Our Tech support preliminary tested the unit and found that it was not fully operational. It was then sent to the manufacturers for verification of this fault.
Normally when we have a confirmed faulty part we send a replacement and swap the faulty unit. However I believe your colleague preferred to collect another unit from our trade counter on the same day so you could return the other unit at a later date?
However as we have received this part and deemed the part to be faulty we have processed your refund as of 16:20 today 14/6/13.
Im also very sorry you feel we have been unhelpful and rude to you as this is far from our intention. We always strive for excellent service.
Regards
Customer Relations
Great service, delivery and technical help
I've used SW twice in the last week, on both occasions the delivery of the products once ordered was excellent - fast despatch, 1 days notice of delivery with the option to change or divert to a neighbour and then on the day a 1 hour delivery slot was advised and on both occasions it was kept to.
I needed some advice about the compatibility of the replacement siren box I was thinking of getting, with my alarm system, SW (Beki) went back to the manufacturer to get the information needed and responded quickly. If only all web based commerce was as good as this!
You are probably thinking I work for SW and the review is not genuine, it is genuine - I'm not easily impressed but SW have done it.
12 de abril de 2013
Avaliação não solicitada
Excellent quick service. Thanks
They did exactly as they said they would and the timing was spot on. I would use them again.
30 de agosto de 2012
Avaliação não solicitada
Great Customer Support via their ticket system
I recently purchased a Speech Dialler, which I needed to return to Security Warehouse.
I managed to contact them via their Ticket Support System, which was very quick and easy to use.
My returns queries were answered quickly.
I returned the item and once they had it back my return was refunded.
Very pleased with the service and would definately use them again and recommend them.
9 de setembro de 2011
Avaliação não solicitada
Good Support
I had a problem with my sounder and with the help of this sites support forum they help me to fix it. So I would recommend them, I don't think they are jokers!!!!!
21 de junho de 2011
Avaliação não solicitada
Totally awful customer experience
God help you if you ever have to return anything to this Mickey Mouse outfit. No telephone numbers to contact them and they ignore the online ticket system that you are forced to use. Still waiting for a refund from a month and a half ago - AVOID THESE JOKERS!!!!!
6 de maio de 2011
Avaliação não solicitada
good tech support
Contrary to the previous comment i have found the tech support and deleivery of security warehouse to be excellent. It is a little annoying that you cant speak to anyone on the phone but i have found that i can ask them to give me a call via email. Also the cheapest i cant find.
Dave Foster
7 de fevereiro de 2009
Avaliação não solicitada
DO NOT RECOMMEND
They will contact you from few email addresses. if you answer to wrong one , after few days they will cancel your order.They departments do not co-operate, they will not forward your instructions to the right one. Customer support does not exist. There is nobody to talk on the telephone even if you request it. They do not care about customer. To get maney back take ages! DO NOT RECOMMEND this company.
11 de janeiro de 2009
Avaliação não solicitada
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