Positives - our driver was wonderful and kept all of us safe The day we met Lucy Worsley was surreal and a dream come true The staff at Oxford belfry were the hardest working nicest peopl... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We had a lovely holiday on the Lake Garda, Venice and Verona tour. Our drivers Marco and Harley were amazing, very helpful and friendly throughout the whole tour. The itinerary was well planned and e... Ver mais
A empresa respondeu
Just returned from a three day London Abba Voyage tour with Shearings - absolutely fabulous! Thank you to Gavin (our driver) who went above & beyond to make sure we had a fantastic time. Thank you al... Ver mais
A empresa respondeu
Just been on a great solos holiday for first time to the Lake District. It was fabulous. The people were all friendly and happily chatted to us newbies. The food at Shap Wells was lovely and the hote... Ver mais
Detalhes da empresa
Sobre Shearings Holidays
Escrito pela empresa
Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.
We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.
If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.
And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.
Shearings
Escrito pela empresa
- Blink and you'll miss it!
- Sit back and relax knowing you'll have nothing more to pay until a few weeks before you travel with this limited-time offer.
Informações de contato
Sunway House, Canklow Meadows, S60 2XR, Rotherham, Reino Unido
- 01709 249686
- customer.services@shearings.com
- www.shearings.com
4,4
Excelente
14 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor planning and organisation
Starting with the positives:
The original communication and holiday information was excellent, as was the pickup and transfers from our local bus station, 2nd transfer and then to our final coach. The drivers, Steve, and later Aaron, were friendly and helpful.
The hotel, although almost 200 years old (Shap Wells Hotel), was inviting, with friendly staff and warm, comfortable rooms and beds. The food was of an acceptable standard, with nothing to complain about, and plenty of it. Although our allotted breakfast time for each morning of 07:30 was a bit too early for many of the older and infirm customers. But 18:00 for dinner was suitable for most people.
The trips to the various locations were excellent, although the day trip to Keswick and Grasmere could have been swapped around, with more time in Keswick than in Grasmere. At Windermere, Steve had collected the ferry tickets for us before we boarded.
Now the negatives:
On our travel to the hotel, our driver informed us that we would not be able to arrive at the hotel until after 15:30, but he didn't have any information of where we were supposed to spend a few hours. So, after asking his passengers for ideas, he finally decided that we'd go to Kendal (no planning in place by Shearings). Then, everyone, including the elderly and infirm, has to walk several hundred yards to return to the coach because of nowhere for the coach to park to collect us all.
One day when we returned to the coach the battery was flat - nobody at Shearings had informed Steve of a master switch he needed to switch off. Fortunately, a lady bus driver nearby had a battery pack that was able to jump start the coach. More bad planning by Shearings.
On our return home, our replacement driver, Aaron, was told he'd need to be at Scotch Corner Services by 12:00 to meet the coach for eight of our passengers for onward travel. When Aaron phoned Shearings to inform them our coach had arrived someone else told him the coach wouldn't be there until 15:00. After some discussions between driver and company, it was decided to send taxis for them so the rest of the passengers could continue to the transfer point near Leeds. We were waiting around at Scotch Corner for almost 2 hours. Once we were at the next transfer point at the services near Leeds, we waited for about 4 hours before we could board our coach. That was only after I noticed our coach wasn't where it was supposed to be, but about 100 yards away on the other side of the parking area. It was only when I found and asked Aaron what was happening, did he tell me that we were boarding coaches at the new location - nobody had informed anyone about that, so many passengers were waiting where we'd been dropped off. More useless planning and organisation by Shearings.
Passengers were told they couldn't board the bus until all the bags had been stowed, which was ridiculous, because all it needed was for the driver to tick off names as he loaded the bags. There were many people who struggled to stand for long periods and found it difficult to walk the distance back to the rest area. If the weather had been wet then everyone would have been standing around in the rain. Not what I would call good customer services. Another minus point for Shearings. Most people on our coach were of the same mind as me and many of them intended to provide a very negative review too.
Once we boarded our coach for the final leg of our journey, our driver informed us that instead of the first drop off being Scunthorpe, he had to do some other calls to Castleford and Pontefract, which delayed us getting home as early as we'd hoped. The journey from Shap Wells Hotel to Scunthorpe took NINE hours, six of which were spent 'hanging around' service stations. The whole experience was the worst planning and organisation I've ever experienced in over 50 years of travelling around the UK, Europe and the world. Considering Shearings has been in business for over 100 years, they don't seem to have understood what planning, organisation and customer service is about. That lack of the above spoilt what could have been a very memorable holiday.
If a tour company can't get the basics right, then it's time to close down and let companies who can do the job right get on with it.
I will not be travelling with Shearings again, nor will I recommend them to anyone. One word: DISAPPOINTED
28 de setembro de 2026
Avaliação não solicitada
Resposta da Shearings Holidays
Thank you for taking the time to share such detailed feedback. We're really pleased to hear that you enjoyed the holiday itself, particularly the excursions, the hotel, and the service provided by Steve and Aaron. It's lovely to know that the accommodation was comfortable, the staff were welcoming, and that the visits throughout the Lake District helped make the trip enjoyable.
That said, we're very sorry to hear about the frustrations you experienced with the travel arrangements. We completely understand how disappointing it must have been to spend so much time waiting at service stations, dealing with confusion over transfers, and receiving limited communication about what was happening. We can appreciate how tiring and frustrating this would have been, especially for customers with mobility concerns.
We're also sorry to hear about the issues surrounding the stop in Kendal, the coach battery problem, and the delays on the return journey. While we're pleased that our drivers did their best to manage the situations, it's clear that the organisation and communication fell short of the standard you were entitled to expect from us.
Thank you for highlighting both the positives and the areas where we need to improve. Your comments have been shared with the relevant teams for review. Whilst we're glad you enjoyed the holiday destinations and hotel, we're genuinely sorry that the travel arrangements overshadowed what should have been a memorable break.
Shearings Customer Service (MB)
Easy to book
Paul, who took my booking was very helpful and sorted things for me quite quickly. Thank you Paul
26 de setembro de 2026
Resposta da Shearings Holidays
Dear Melody,
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Good experience on line
The website is very easy to navigate and made booking easy too .
26 de setembro de 2026
Resposta da Shearings Holidays
Dear Margaret,
We're delighted to hear that you found the online booking process easy. We appreciate you taking the time to share your experience and look forward to welcoming you on your holiday.
Warm regards,
Customer Relations SB
Resposta da Shearings Holidays
Dear Geoffrey,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
John could not have been more helpful…
John could not have been more helpful sorted me out no problem. Thanks John and sherrings
3 de outubro de 2026
Resposta da Shearings Holidays
Dear Jane,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
Resposta da Shearings Holidays
Dear Karen,
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Resposta da Shearings Holidays
Dear Anthony,
We're delighted to hear that you found the online booking process easy. We appreciate you taking the time to share your experience and look forward to welcoming you on your holiday.
Warm regards,
Customer Relations SB
Booking trip
John was most helpful when I called from Australia regarding a 4 day trip to Bruges that I was interested in booking for 4 people, 2 whom live in the UK. He explained everything very patiently and clearly, his service was excellent. Let’s hope the trip can receive the same reviews next year.
Thanks John.
24 de setembro de 2026
Resposta da Shearings Holidays
Dear Clare,
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Very easy to to book online.
Very easy to to book online.
Find holiday and book no hassle.
25 de setembro de 2026
Resposta da Shearings Holidays
Dear Susan,
We're delighted to hear that you found the online booking process easy. We appreciate you taking the time to share your experience and look forward to welcoming you on your holiday.
Warm regards,
Customer Relations SB
Good holiday very poor hotel rooms.
Just returned from a Shearings holiday to Valkenburg Aachen & Maastrich October 2026, firstly the drivers Steve and Paul were excellent 10/10, the holiday itself is very good and places visited were great, the biggest let down was the budget rooms in the hotel in Valkenburg, really Shearings you should be ashamed,beds were two mattresses placed upon each other, room was tiny, shower pathetic and for the money paid hotel rooms were a let down, the food and service were ok but please Shearings if you are going to put guests in budget rooms at least make them of a decent standard, and as a member of staff was heard saying after a complaint,you are in our budget rooms so what do you expect, overall a good holiday spoilt by the hotel budget rooms.
28 de setembro de 2026
Avaliação não solicitada
Resposta da Shearings Holidays
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the holiday overall and that Steve and Paul provided such excellent service throughout the trip. We'll be sure to pass your kind comments on to them.
We're sorry, however, that the hotel accommodation did not meet your expectations. We appreciate how disappointing it must have been to find the room fell short in terms of comfort, space and facilities, particularly when you were looking forward to a relaxing stay. We're also concerned to hear about the response you received when raising your concerns with the hotel.
Your feedback regarding the accommodation has been shared with the relevant team for review, as we want all our customers to feel they receive good value and a comfortable experience when travelling with us.
Thank you again for your comments. While we're pleased you enjoyed the destinations and overall holiday, we're sorry that the hotel accommodation detracted from your experience.
Shearings Customer Service (MB)
Lack of Hotel checks
The coach pick up was great. The trip down was great. The stop off was great. The driver was great. The drive into Birmingham the next day was great. The drive to the concert venue was great. The drive back was great.
The concert was out of this world. That’s were it ends. The hotel was like something out of Faulty Towers. In its day would have been fabulous but over time has gone into poor maintenance and management. There was no draught beer available with a pathetic excuse of they were changing suppliers. With tour coaches coming in it gave the impression they couldn’t organise a piss up in a brewery. One of the facilities that attracted us was it having a pool. However there was another excuse of it being closed due to a leak. We went past the pool to look at the sauna, and for a pool with a leak it was full, not only of water but full of crap on the bottom . There was a side door that was broken and couldn’t be locked which posed a serious safety issue, as anyone could gain access into the hotel at anytime of day or night without going through the main entrance.
From a Shearings prospective I would recommend regular reviews of the hotels you use, your suppliers letting you down will ultimately give you a bad name
18 de setembro de 2026
Avaliação não solicitada
Resposta da Shearings Holidays
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the holiday overall and that Steve and Paul helped make the trip such a positive experience. We'll be sure to pass your kind comments on to them.
That said, we're sorry to hear that the hotel room was such a disappointment. We appreciate that accommodation plays a major part in any holiday, and it's clear that the room did not meet your expectations in terms of size, comfort and facilities. We're also concerned by the comments you received when raising your concerns and understand why this left you feeling frustrated.
Your feedback regarding the hotel has been shared with the relevant team for review, as we want all our customers to feel they are receiving good value and a comfortable stay.
Thank you again for your comments. We're pleased you enjoyed the destinations and excursions, but we're sorry that the accommodation detracted from an otherwise enjoyable holiday.
Shearings Customer Service Team (MB)
The customer service team was…
The customer service team was excellent,I didn’t feel rushed or pressured, excellent company to take a holiday with, this is my 3rd time travelling with them and will always use them
2 de outubro de 2026
Resposta da Shearings Holidays
Dear Mrs Bryant,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
Easy to navigate and understand
Easy to navigate and understand. The difficult part is choosing the holiday. They all look wonderful! Really like the near home pickup and drop off. Booking process straight forward and Easy.
25 de setembro de 2026
Resposta da Shearings Holidays
Dear Lena,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our website easy to navigate and the booking process straightforward. We have to admit, choosing which holiday to go on can sometimes be the hardest part when there are so many tempting options!
It’s also great to hear that you appreciate our convenient near-home pick-up and drop-off service. We hope it makes the start and end of your holiday even easier and more enjoyable.
Thank you for choosing Shearing's, Lena, and we hope you have a fantastic holiday!
Warm regards,
Customer Relations (SB)
Resposta da Shearings Holidays
Dear Mr Mason,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you always have a great experience with us. It’s fantastic to know that you continue to enjoy your holidays with Shearings, and we truly appreciate your continued support.
We look forward to welcoming you back for many more enjoyable journeys in the future!
Warm regards,
Customer Relations (SB)
I rang shearings with a problem I had…
I rang shearings with a problem I had for our next holiday. I spoke to Paul and within minutes he sorted it. Because of the way things were sorted we booked another holiday for next year. Thankyou Paul for all your help xx
30 de setembro de 2026
Resposta da Shearings Holidays
Dear Margaret,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
The service was first class and the…
The service was first class and the whole experience was very good
2 de outubro de 2026
Resposta da Shearings Holidays
Dear Terence,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
The lady I spoke to was wonderful so…
The lady I spoke to was wonderful so caring
2 de outubro de 2026
Resposta da Shearings Holidays
Dear Wendy,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
Helpful and friendly.
Very helpful with queries I had.
Processed booking very quickly and confirmation received straight away.
25 de setembro de 2026
Resposta da Shearings Holidays
Dear Roger,
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Made a mistake with the booking
Made a mistake with the booking, it was soon sorted out without any penalty charges.
2 de outubro de 2026
Resposta da Shearings Holidays
Dear Nicola,
Thank you so much for your 5-star review!
We’re delighted to hear that we were able to quickly sort out the mistake with your booking and that this was resolved without any penalty charges. We understand that these things can happen, so it’s great to know our team was able to make the process as easy and stress-free as possible.
Thank you for choosing Shearing's, and we hope you have a fantastic holiday!
Warm regards,
Customer Relations (SB)
Made a mistake with booking
Made a mistake with booking, was soon sorted out without any penalty charges.
2 de outubro de 2026
Resposta da Shearings Holidays
Dear Nicola,
Thank you so much for your 5-star review!
We’re pleased to hear that we were able to quickly resolve the mistake with your booking and that you were able to make the necessary changes without any penalty charges. We understand that booking errors can happen, so it’s great to know our team was able to make the process as straightforward as possible for you.
Thank you for choosing Shearings, and we hope you have a wonderful holiday!
Warm regards,
Customer Relations (SB)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.